I have sought to use Coral Gables Taxi four times, all four times for rides from my place in Coral Gables to MIA airport. The first time was a disaster. I asked for the cab to show up at a specific time, but they did not show up or call to give an estimate that they were late. Repeated calls got the same result, "Cab is right around the corner." 20min after the promised arrival time, no cab and I had to drive to the airport, park and bear associated costs. As I parked at MIA, I finally got a call. "You order a cab, boss?" I answered, "Yes, but it was supposed to arrive 40min ago." They hung up. I was pissed. Problem was, all the other cab services in the area got worse reviews, both formal and informal, so I figured I'd give Coral Gables taxi another shot for my next flight out of MIA. This time, the cab showed up five minutes early, and the driver put my suitcase in the trunk without my even asking. The ride was quick and efficient, and he charged me the standard flat rate. The other two trips were just like the second one--excellent service. So my experience has been 75% excellent, 25% terrible. Those are the facts--at least in my experience. At this point, I'm on a good streak with Coral Gables Taxi, and not really sure who else I'd use, so I'm sticking with them, and giving them a high (though not perfect) star rating. Overall, though, the idea that 75% reliable service is the best option says a lot about the poor quality of cab service in Miami. read more

Firstly, they picked up the phone. Secondly they actually turned up to where I asked to be picked up from. Thirdly the driver gave me the flat airport fare. Good luck getting a cab in Miami. use these guys and you might have a better chance. read more

Really Bad service if you need a taxis dont call them , I called them they made me wait read more

Do NOT call this taxi service unless you are willing to miss your flight/appointment! I called last night for a 5:20 am taxi. Never arrived. I called again at 5:25 and they said it would be 5 minutes. NEVER ARRIVED! Plus, they don't use phones. They use some awful dispatch device such that I could not understand 1 word they said, and, I assume, they couldn't understand 1 word that I said... Horrid! read more

Called for a ride from Venetian Pool. Dispatcher said the car was right around the corner. 20 minutes later, still waiting. Called the cab company 15 times and got either voicemail or a busy signal. Cab never arrived. I walked to my destination. What a joke this company is. read more

I've used this taxi company for the last 2 trips to the airport and both times, the drivers have arrived on time. I find the call in to be straightforward, and while you won't get anything outside of the regular cab experience, I appreciate their punctuality and reliability. I don't know if they accept cards, but if that's something you want, I'd recommend letting the dispatcher know when you schedule your taxi. read more

I called their general number at 515AM to get to the airport. They called when then arrived, waited patiently and showed up in 10 mins as promised. No issues here. read more

I ordered a cab the evening before a flight for 6:15am, at 6:25am it still had not arrived so I called. The dispatcher was incredibly rude and his response was, "what lady you can't wait?" I am appalled by this lack of service or ability to show up when requested. read more

I have been using Coral Gables Taxi weekly to get me to the airport. I call the night before and with out fail they have arrived on time each morning. I am very happy with their reliability and the friendliness of the drivers. read more

I was staying in Miami for a visit to University of Miami. I was staying in Coconut Grove and they had given me a number for Diamond cabs. When I was in Coral Gables at University of Miami I called for a pick up from Diamond but apparently they don't pick up there, so I googled and found this number on a smart phone. On Sunday it was fine, called, a cab showed up and the driver was great. I also went for a visit on Monday, and called the same number for the same pick up. They said it would be about 10-15 minutes, which was fine. I was waiting, and a cab pulls up. it wasn't a cab filled area, so I assumed it was mine, and it was also the same driver as Sunday. All signs pointed to the fact it was the same cab company. When I was in the cab, i got a call from the number. I ignored it at first figuring it was just from the company. They called back, and I answered. The driver said he was at the location asking where I was. I responded that I was already in a cab. The cab driver then began to yell at me over the phone about how I shouldn't call two cab companies. I promptly hung up on him. Soon after, I got another phone call from the company, which was ignored, and a voicemail saying how terrible it was that I had them dispatched to a special location then not use them . I was to never call them again. I have lived in Chicago for four years, used numerous cab companies for pick ups and I have never had anything like this happen to me. i gave the number to Mayfair Hotel so that way they would know never to recommend this number for a pick up in Coral Gables. Don't use this Cab Company if you are in the area, and if you do make sure it is that cab because you may have some unpleasant interactions. read more

This is a great taxi service. We needed a taxi at 6:30 in the morning to get to the Miami airport. We called the night before and made the appointment and then called to confirm in the morning. They were there 10 minutes early and drove quickly...not slowly like all the yellow cabs we have taken in Miami. Don't be freaked out by the walkie talkie thing they have when you call though...it's just how they do things read more

Very quick response time dude was a super cool old guy named Carlos with a lead feet good rates not over price over all very pleased

I have used them multiple times between my last review and now. They are on time every time I call them. The trick is to call about an hour ahead of time. Good luck! =) read more

We live in Coral Gables and have been using Coral Gables Taxi for years. They are consistently prompt and know the city of Coral Gables like no other taxi company. They know the best routes when roadwork slows traffic and they know the shortest routes to destinations outside the city. The cabs generally look like Yellow Cabs, but they are a company unto themselves. Very professional, courteous and reliable. If I know in advance when I'm going to need to be picked up, I often will call ahead, even the night before for an early morning pickup, and then I'm sure I'll get them precisely when I need them, although in any case I never have to wait more than 5 or 10 minutes, and often they come faster than the 10 minutes they usually predict. read more

Best taxi service I've ever used.. Service in Miami is pretty bad, Coral Gables Taxi is a definite exception. I live in CG and I've used them dozens of times for going out late night to Brickell or SOBE. Or early morning flights from MIA. I've never had a problem. They always pick up the phone, the taxi shows up on-time and they call you to let you know theyre outside.. You can even request cars that accept credit cards-- not common in Miami. read more

They are the best option for getting from Coral Gables to the airport. They are USUALLY punctual but I ask them to get me to the airport earlier than necessary so it works. Drivers are friendly but the dispatcher sounds like he's using a child's walkie-talkie and doesn't repeat your address back to you without being prompted then hangs. I just cross my fingers to hope that they arrive at the correct address--it works... read more

I've been using Coral Gables Taxi for about 10 years. They are basically like a private car service. You call ahead, schedule a pick up and, without fail, they are there...on time, or earlier. usually earlier. Coral Gables Taxi ROCKS! As for the negative comment on here, a lot of us locals would agree that we "hate going into south beach". read more

I was misguided by the positive reviews about this company. This morning, I had the same experience as Jo E. (And how dare anyone call another's comment misguided based on their own experience.) I called the night before to make a 4:40am reservation to ensure that I would be on time for my flight. They did not show. After 5 minutes, I called them again, and (after asking them to repeat what they said three times because I couldn't hear or decipher what they were saying), I understood them to say 5-10 minutes. After 15 minutes of waiting, I called again, and they told me, "2 minutes." I asked how I could believe them at this point, and the guy on the line gave me attitude as if I was the problem and said, "You can call another company," and HUNG UP on me!!! ATROCIOUS. Ruined my day. The driver eventually showed up 25 minutes after I called and was apologetic. He said that it was a very busy morning. It's probably the fault of management. Being that late is inexcusable when the reservation was made the night before, and being incredibly rude to customers, especially when the company is at fault, is unacceptable. Never use this company. read more

By far the worse taxi service I have experienced in my life! The driver was answering taxi requests while driving the entire time. He was using the radio they use so I guess that's not as bad as using a phone? (that's my sarcasm) Geez! Absolutely no consideration. I had my 2 year old sleeping too. Luckily he's a good sleeper. This guy was a complete ass. read more

Tried repeatedly to use this service. The taxi never arrived within the 15 - 20 minutes promised. Three trips - fares from $10.90 to $15.00. Finally promised taxi within 15 min. one hour later called back and was told they wouldn't be sending a taxi. Bottom line - it is very difficult to get a taxi in Coral Gables area and very expensive. read more

NEVER Showed up!! Dispatcher said 15-20 minutes. After 30 minutes passed I called to no answer. Waited 45 minutes and still no cab. Very unprofessional and inconvenient read more

This is by far the worst taxi service. I called the day before to arrange for a taxi at 545 am. Not only did they NEVER show, but kept lying to me that they were around the corner, preventing me from calling a different company. I missed out on an event I paid a hundred dollars to attend and had been looking forward to for months. DO NOT EVER USE THEM. read more

They guys are great! They always arrive on time & call to let you know! Never have they left me stranded anywhere like other taxi service companies that just drive off! read more

Great service. Used twice over holidays and received early pickups both times. Professional and efficient. I recommend this firm.

I've had more bad cab experiences (unpunctual or awol drivers, horrendous driving, terrible attitude) in Miami than in any of the other seven metropolitan cities in which I've lived. In that light, Coral Gables Taxi is actually a breath of fresh air - used them a bunch of times to go to MIA and a few times to ferry my kids back and forth. The initial phone call is a bit stressful because the dispatcher's voice is so crackly sometimes I can't understand them and sometimes I'm not sure they can understand me. But for all that, it seems to work because they always show up on time. Plus the drivers are pleasant, professional and know where they are going. That's my basic criteria for good cab service so these guys are golden in my book. read more

Great on time service! Flat rate to the airport. Business traveler's dream... I called for an appointment in the morning and scheduled a pick up for later that afternoon. I requested a taxi that would accept credit cards and the dirver was prepared. The driver was early and called me at my scheduled time when he did not see me exiting the building. This was excellent services, as I have had to wait with other serivces. Flat rate to the airport was exactly as quoted on the phone. Would DEFINITELY use again. read more

I love them. I am a single parent and they always get my older children to their performances on time and take special care of them. It's as if I live in NYC and have a driver! read more

FAIL! DO NOT use this "taxi service". Very rude receptionist. I tried to call to make a reservation for a quick trip and he hung up on me THREE times. He was rushed and he didn't want the service. Last time I called he quickly gave me a number for another company and I couldn't understand him. NOT worth the hassle and there are more deserving people to get my money. read more

Horrible! We ordered a taxi to go from South Miami to MIA the night before. After several phone calls and waiting for 40 minutes we were forced to hop in the car and drive ourselves. We ended up paying $180 in parking while we were out of town instead of a $30 cab ride. They had no explanation for what happened, the dispatcher said all of the other cabs were out and he couldn't get in touch with the driver that was supposed to pick us up. Don't risk it if you have to be somewhere on time like for an airplane! read more

This company is horrible! The people are extremely rude like yelling what's the address while I'm in the middle of telling it to them! Hang up as I'm asking how long it will take and they haven't showed up the two times I called! Called at 4pm and 4 times until 7pm and they tried to tell me that I never called them...terrible service and do not do their jobs. read more

Service run by amateurs who don't take appointments seriously.

ah, these folks used to be great, and now... standard miami horrible. I travel for work and always call the night before to book. Last two times, there have been issues... including dropping the booking and then yelling at me for not booking the way that they wanted... seriously? if you don't want me to book the night before, then tell me that when i book... not when I'm about to miss my plane. Its sad, because they used to be great... now its obnoxious over-privileged a##holes not taking the business seriously. THANK THE LORD this is not the only cab in town... do yourself a favor and RUN AWAY. read more

They used to be great, but I've tried them 4 times this year and two times they weren't on time (20 minutes and 30 minutes late), even after calling the day before to set a time. The other two times they couldn't be bothered, and those two times I was flexible and didn't need to be somewhere right away. read more