A few months ago our company, Details Nashville, had West End Insurance quote all of our policies…read more They were able to provide us with more coverage at a much better rate. Not only did this save us money, but the customer service we have received has been next level. All of our certificates of insurance we need or additions in coverage for certain policies are all done promptly. In the past we've been frustrated with agents not getting back to us in a timely manner. I've been so please that I even switched over all of my personal coverages to West End as well. I highly recommend them to other businesses, friends and family who are looking to shop insurance rates.

Andrew has done a great job ensuring my family is covered. I'm been impressed with his customer…read moreservice as much, if not more, than the hundreds he's saved me.

Jessica Davidson, insurance agent, made finding new home and auto coverage easy. She found me a…read morebetter quote than I could have expected, answered all my questions, and stayed in touch with me. I can't recommend her enough.

I just wanted to take a minute to praise one of the employees, Megan Brothers. I called to ask…read morequestions about issues I was having with another insurance company after someone struck my vehicle. Not only did she give me the information I needed but days later she called back just to check on me to see if things were going okay even though she was not handling the claim for me. We use hutsenpiller insurance already but I'm so glad to know that someone like Megan is available if we need them.

Whole office is fast and reliable. I definitely feel good about having them for my car, home and…read morelife insurance.

I met with Taylor over the phone to review my policies. Even though I wasn't looking forward to the…read moremeeting, it was a very positive and informative session. She explained some of the nuances of my homeowners policies and made helpful suggestions to alleviate concerns that could come up in the future. There was NO hard sell tactics or pressure. Taylor had a pleasant voice with a friendly tone. I just want everyone to know what a great job she did

When I moved to TN a few years ago, I was referred to Valinda Burke and team by my State Farm Agent…read morein Atlanta. Upon my initial reach out, Valinda was very responsive and helpful in getting my vehicle switched over. Then when I bought a home in 2022 here, she helped me onboard my house and get it insured as well. Since then, I have dealt with Valinda and team on minor claims for my vehicle, luckily none on my home yet. The process has been easy with no hassle. I had been with my old Agent for years, so I was little scared to be switching, but Valinda made the transition easy and uneventful. Overall, I have enjoyed my experience so far with this State Farm office and have no immediate plans to move away from them for car or home insurance.

0 stars if I could. I left this location because of their lack services YEARS ago! The manager…read moreValinda Burks is very rude and argumentative! Now over 5 years later they are making my father sign papers that specifically states, "his car is not covered if his daughter drives it" Well I find that odd since other people that was on that same account. It sounds like I made someone upset at this location and could highly careless. I have my own insurance Valinda! I would go to a different location that respects you as a customer! Ms.Burks, find something that makes your happy it your job doesn't do that for you ma'am!

Horrible - After my car was stolen Andrew was the least bit helpful. It took 3 months and 68 phone…read morecalls to get my car back from being "repaired" and the car still came back is pieces and missing parts that state farm would not cover (I had full coverage). Don't use state farm and definitely don't use Andrew Judd. Cheaper and better insurance elsewhere.

Cody was great - super helpful and attentive! Was shopping around for insurance for a while and…read moregetting a person on the phone was feeling impossible until he reached out and got my coverage sorted quickly. Glad to have a human on the other line rather than waiting in an AI queue!

When I got my mortgage everything was left to the last minute. Almost was able to close on time…read moremade by about 1 hour. Now that I have paid the mortgage off I got wrong information from the first person I spoke with about how to make final payment. Caused a big headache they got paid off twice and now have been waiting over 2 weeks for my refund. I've made 4 phone calls and never get same answer twice. They say the check was mailed from next state over 2 weeks ago and if I want them to stop payment and issue another one it will delay my refund another 2 weeks.

Jason Black has the knowledge and experience to help his Clients make well informed decisions about…read moretheir Morggage investments.

While the mortgage application process and closing was great, they immediately transferred the loan…read moreto a suspect loan servicing company called NewRez. They cannot get my account right and send me notices of not receiving my payments when they actually have my payment. They also send daily marketing emails for home improvement loans, personal loans and other questionable options. As a result, I would not recommend FCM.

Glenda Morris from First Community Mortgage made buying our first home a great experience. She…read morewent above and beyond to help us and was available for questions by phone around the clock. She is helpful, friendly, and is very knowledgable as well as professional. If you are looking to buy a home, First Community and Glenda Morris are the way to go!

I've been with Missy Cole nearly 30 years. She is the best agent ever!…read more It's nice to have an agent that actually cares about her customers and will always fight for you if she believes something is not right. Insurance isn't something you think about until you need it. And every time I've needed it, Missy and Nationwide have been there for me. I'd give her 11 out of 10 stars if I could!