The worst company ever. Originally, I thought I had cancelled my membership in November of 2021. I…read morediscovered in November 2022 that I was still being charged though I hadn't been to the gym in other a year. I couldn't find my cancellation paper. I try to communicate with the owner and he stated he would contact me if he found or didn't find my cancellation form. I tried to reach out in February 2023 with no response. I filed with BBB and he lied about the communication. Well fast forward to 8/7/2023. I have located the cancellation form which I did in February 2022. I sent an email to company yesterday with no response with cancellation and all the charges taken out. Members beware if you cancel.

Can't give zero stars!! The worst business ever. You people haven't returned our calls for MONTHS!…read moreAfter cancelling the membership, signing the paper you refuse to rectify the situation! Unbelievable!! And for a customer of many many years?! The greed is disgusting! You know you are in the wrong and that is why you dodge every phone call and email from us!!

Friendly staff, great workout equipment in good condition. I also love that I've NEVER had weird…read moreencounters with men(IYKYK). Great place to workout and love that it's 24/7!!!

Great staff, very knowledgeable, if you're serious about working out, this is where you wanna go.read more

Travel for a living and worked out at this facility several times while home. Once between…read moreappointments I stopped by this facility (Gahanna) to workout. Logged in, as usual, and on my way to the machines was stopped and asked 'have you ever worked out at the Reynoldsburg facility?' Confused, I said: 'no sir, this is the only facility I use' and kept moving. The staff person then followed me to the machine and confronted me, sharing "I'm not trying to harass you, but you're membership is for the Reynoldsburg facility, you need to call them and transfer your membership here". Again, confused, I shared: "not sure what that's about, I'm a member here, this is the only facility I use....I'm pressed for time right now and would like to wok out...but I will call Reynoldsburg later to see what this is about". The Gahanna staff member insisted I stop working out and call Reynoldsburg. This was frustrating. Again, I've never been to a Reynoldsburg Location (didn't even know it existed). Nevertheless, I went back to the desk with him and said: 'ok, let's call". He then said: "Well I'm not authorized to call them, you have too--I can give you their number. " Again, this was frustrating: the staff person was not 'authorized to call' but was 'authorized to harass me'. Additionally, the staff person was not listening that this was the facility I use (and I was a bit miffed because there should be a record that I've come in a hand-full of times before)--clearly there was a miss. His computer I gathered said I was a member at Reynoldsburg--however, this could have been a glitch (maybe) or a user error (maybe), I'm not sure. What I am sure about is that I was treated like I was a criminal, was trespassing or stealing something. I am sure I'm a professional, a human being, and clearly a paid member of Planet Fitness. My point--there could have been alternative ways to handle this: (example)..a day pass, and 'ok, next time before coming in could you check, or let's call together and see if we can get this resolved...etc.... I left frustrated, without a workout, and a SERIOUS DISTASTE for Planet Fitness Gahanna. So much so, that I'm strongly considering moving to a competitor in the area. I'll be writing the management (and corporate with more detail). I hope this is not merely explained away in yelp about 'policy' or 'particularities' of membership. But rather an acknowledgment of HORRIBLE customer service and why I should even consider staying at PF and not taking my money to a competitor. I hope it also gives someone pause about working out or registering to workout in this facility in the future. To be fair if this is resolved I'll follow up with another review to say otherwise. P.S. I did call Reynoldsburg later about transferring membership. They sent me to a website to do it. However the website shared I could not do this online, but had to come into Reynoldsburg to transfer the membership. Again I've never stepped foot in the facility--nor do I intend to. I've only been to Gahanna (Facility A) the first time to register as a member--but was told, get this, "you need to go online to register and become a member here". So I'm sent online. I register online. I pay my money. I go back to Facility A. After working out several times, I'm confronted I'm not a member of Facility A and need to go to Facility B. Receive no help to transfer. Call Facility B--sent online-and told I have to come into Facility B to transfer to Facility A. This is 'circular dysfunction' and poor customer service. To readers--there's something seriously wrong with the Planet Fitness registration process. Staff members should also be better trained to help, and not harass members. We're your business lifeline and can take our business elsewhere.

I come 5-6 days a week for the past 3 years have had no problems or encounters during my time frame…read moreof workout as well as my husband too. I remember first being introduced to this place by someone named Connor who worked here as he was very helpful and gave good advice on certain parameters in workouts. Will continue to come to this location as they are also military/1st responder friendly.

This a gym where I can get a good workout and not have too many problems. The benches and machines…read moreare evenly spaced out so that is good. I love the way that the workers are talkative and motivates us. It just that some of the machines work, and some have problems, and like 1 water fountain doesn't work and it is on the top level, hope they fix it . The people who workout are also kind of difficult because some people just don't clear the weights and never put back the bars and dumbbells. But most annoying is when put just sit on a machine and just look at their phone while someone wants to use the machine.

I come here for one reason: Zumba classes with Richard! He is the BEST! Great music, easy to follow…read moremoves and his positive energy is contagious. I smile all the way through his classes - and get a great workout. The group fitness room here is excellent, too! Plus the people are very nice. Five stars from me.

I've been training with Steve at AAA Fitness and I couldn't be happier with the results so far…read more The workouts have truly helped me build my core strength and overall fitness which is important as I age. Thanks to Steve's guidance, I feel stronger, more energized and better equipped to stay active and the enjoy the activities I love without limitations. If you are looking for a trainer who understands the importance of longevity and functional strength then Steve is the trainer for you. T. Huyghe

I may not be the oldest client but I know I wasn't in the best shape when I started training with…read moreSteve in June of 2019. He tailors my training to best reflect my age, health (weight), and goals. My heart rate recovery is the best it's ever been and I'm down over 40 pounds from my peak. In one recent independent trip to the gym for some cardio, I literally had to ramp up the level of the elliptical to achieve the heart rate I desired. I'm 68 and have never been an athlete. Thanks Steve!

I have been coming to Fitness University since the winter of last year and can not say enough of…read morehow much I enjoy and have seen results since starting! The trainer over the program, Ron, is very thorough, innovative and a great teacher in health and wellness. It is a boot camp style of small group workout that I do but he also offers individual training. He also is a licensed massage therapist in which I see clients of his frequent because of muscle tensions from weight lifting etc. The sessions are not monotonous so my body is never used to doing the same reps and excercise. Because the weather has warmed up he has utilized the outdoors for us to do our workouts which I find to be helpful and a wave of fresh air from all the sweat! Lol. We use battle ropes, tires, sandbag, free weights, resistance bands, trx, gigantic tires, basically anything you can name for this well equipped facility. The price is vey reasonable $50/month unlimited sessions. Sessions throughout the week are 5am-6am and evenings either 5pm-6pm or 6 pm-7pm. Saturdays it is at 8am-9am. Or you can just do a $10 drop in fee. Can't beat that. I definitely recommend him to anybody to try out!

I've been attending fitness university for a little over a year. I have seen a change in my…read moreendurance as well as my waistline. Although I HATE it when Ron stays on me, I LOVE it as well. He pushes me pass what I think is my potential and I continuously reach new heights. No one would have told me last year that I would be able to lift weights, do real push ups, push and pull sand bags and run miles; let alone do 100 bicycles(smiles). Not only do I look better and people notice the change, I feel better. KUDOS to Ron and Fitness University

I feel like I should update my previous review as I did end up going back to Powershack. I have…read morebeen going regularly to Pickerington for the past 6 months. My former complaints aside, I like it there because of the selection of equipment available, the people that work there are nice and the people that work out there do so in a serious manner. Anyone in there will help you if you need it but its not a social club.

I use ClassPass to go to this gym from time to time. This is just your average gym with a decent…read moreamount of equipment. It's never too crowded so you can find space to do your workout. The equipment is older and you'll see the wear and tear on them, which is fine with me. The employees are alright. I've met some that are super nice and friendly and some that just check you in and don't really converse with you. The bathrooms are definitely older than most and it could be more well kept. I also wish there were paper towels in the bathrooms! Overall, if you need to get a workout in and don't exactly care about the aesthetics of the gym, this is your place!