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    Planet Fitness

    Planet Fitness

    2.9(19 reviews)
    1.3 mi

    Would be ok but when cancelling you have to send a letter in the mail, or go in, which seems easy…read moreenough but why not make it like every other membership based program and either call or do it online

    I joined this gym while back home tending to family and covid. I had 5 seperate concerns and…read moreexperiences with this gym. One in which when it happened, I let it go. However due to how poorly I have been treated by their staff and witnessed how poorly they have treated others, I felt the need to share and blast this gym for their behavior and poor practices. I would NOT recommend this gym to anyone. Not only as a Personal Trainer, but as a former member. First Instance: I was changing out of my clothes in the women's locker room and naked and I literally had one of the MALE staff members enter without announcing his entrance and see me naked. It was so humiliating, unprofessional, and unacceptable. Second Instance: I continued to watch the staff stand around leaning against the counter while the paper towels and sanitizer bottles were empty. And people waiting for assistance while they were busy chatting with their back to memebers. Third Instance: Upon closing time they were always so quick to get everyone out the door. Understandably, but please allow your members to exit your gym safely! I witnessed the lights be turned off while an elderly man was trying to get to the exit in a walker and the staff simply did NOT care. He needed the extra lights as he also wore glasses. I was the kind soul whom eneded up assisting him and ensured he did not fall on any equipment nor slipped the wet floors. This was so disappointing to witness, not only was the gym not avoiding liability, but proved they don't have common human decency. Fourth Instance: I froze my account while they still allowed. I had a family death and communicated with the gym about wanting to cancel. I received a voicemail from the gym stating they already had my signature from my freeze and they would cancel my account. They proceeded to CHARGE my credit card claiming the staff documented each call. I spoke to Tammi, Manager whom was rude and unwilling to help me. Then I spoke to Skyler who when asked the last time I actually checked into their gym, said they checked me in for each call! I wanted to know my last physical check-in to determine how many months they charged me while l reside in another state. Skyler was not only rude and unprofessional, he truly believes each and every employee did not lie nor provide me false information in regards to the cancel. He said I would need to PROVE a voicemail and was little to no help. He said the corporate office would just refer me back to him. And he did not care if I wrote any review about their gym, deeming himself and his staff untouchable for their actions. Luckily, my credit card understands and will be fighting this AWFUL gym. I also had a family death in which was a distraction at the time and continued to have contact with the gym and told them I wanted to cancel. The staff not only lied, they again lacked professionalism and human compassion. They charged for months and months and I did not step foot in their gym to workout in Nebraska or anything other state. DO THE RIGHT THING PLANET FITNESS! Stop raping people for services they did NOT utilize. Fifth Instance: Showers were often dirty and had hair on the walls and in the drains. I would politely tell the staff and they did not care. The red light therapy room was never disinfected either. During the times of COVID I would expect greater sanitation and cleanliness. PLEASE DO NOT sign up for this gym if you want a clean, respectful, caring, and professional environment to workout in. I will NEVER step foot in another Planet Fitness and as a Personal Trainer, will recommend all my friends, family, and clients go elsewhere. From a native Lincoln woman - RUN! They will screw you over and it won't even phase them. And you might get peeped on by their male staff. I shared my picture as this young man entering the locker room whom saw me almost daily...this definitely didn't feel like an 'accident'. If you have children, I would specifically look out for your daughters!

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    Planet Fitness
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    Core 45 - healthtrainers - Updated May 2026

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