1. Core Care

    1. Core Care

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    Eureka, CA

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    7 years ago

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    Broadway Medical

    Broadway Medical

    1.9
    (41 reviews)
    1.2 mi

    I can't thank the people at New west medical and in particular Faith for their help. We are in n…read morethe middle of a 2 month vacation and ran out of oxygen. Faith went above and beyond to help me get a tank so we can last until we get home. Great customer service!! Thank you so much!

    I had a very disappointing experience with New West Medical. After waiting for months for my son's…read moreFDA-approved Cubby Bed, I was told twice in person that my insurance had denied the request. Something didn't seem right, so I contacted the insurance company myself. They told me they had never received the prescription or prior authorization from New West Medical. When I returned to the office and told them what my insurance had said, the employee responsible for submitting the order admitted that it had never been sent. I was shocked that I had been told twice that my insurance denied something that had never even been submitted. I was also told that because other Cubby Bed requests had been denied in the past, they chose not to submit my son's order at all. A medical supply company is not my son's physician. Their role is to process and submit the physician's prescription--not to decide on their own whether it is worth submitting based on assumptions about what an insurance company might do. That decision belongs to the insurance company, and if coverage is denied, families have the legal right to appeal. Because my son's prescription was never submitted, we were denied that opportunity. If you're told your insurance denied medically necessary equipment, verify it directly with your insurance company. Better yet, ask your physician to send the prescription directly to your insurance so you can work with them yourself. That's exactly what my son's doctor is now doing. I hope New West Medical changes its practices so no other family experiences the same delays, misinformation, and frustration that we did.

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    Core Care - medicalsupplies - Updated July 2026

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