I wanted to purchase an IPad for my grandmother and noticed it was cheaper at Costco but I wanted…read moreto purchase it from best buy as I was using a gift card. I looked up the price match policy and noticed that they match Costco. I went to the store - I had to wait over 20 minutes after signing in before an associate was able to assist me (issue number 1) on an item that I already knew what I wanted. Once I made it to the register, I advised the associate that I would like to price match from $299 to $279 with Costco. I showed him the price on Costco and my membership card. He went to get a manager to override the price but was told that you didnt price match since its a membership club. I advised that its on the website that you match with BJs, Costco and Sams Club with are all membership clubs. Once the manager comes over to assist, I am then told that in the state of TN they dont price match Costco. The website is for California residents only. I asked where was that on the website as normally a disclosure it given. She advised that that's what they are told to tell customers. I then asked for the 888 number. I called and spoke with a gentleman that told me that they did price match Costco and he will send me a link to order from and pick up in store. He was getting approval from his manager but then was told that he couldn't send me the link because Costco wasnt showing the IPad delivery option available - that was weird because it showed available in stock and the rep that I was speaking with also saw it available. I was then transferred to another department where the lady was rude and told me that in TN or MS they not price match and hung up the phone before I could ask any questions. I am very disappointed in Best Buy and their policy along with the rudeness from multiple reps. Safe to say I purchased the IPad from Costco without any issues.

Went in yesterday to buy a TV, but I wasn't sure what I wanted. I ended up having to Google TVs and…read moretake pics of the TVs and use Google to find prices since they weren't listed and not one person spoke to me or asked if I needed help. I was in there for over an hour. Even when I chose my TV- 50 inches- I'm 5'2 and petite- I literally walked past people who worked there talking to each other and eating and they didn't offer to help while I had to stop several times to rest my arms. I checked out and they couldn't locate me in the system even though I was able to log in on the app. I got home and upon unboxing, noticed a large scratch. I immediately called but only got to talk to corporate people because apparently there is no direct store line. I took it back today and was going to just swap it out. The girl at the register was legit annoyed to be bothered- looked at the tv and me and said, "what am I doing with this?" I explained and she proceeded to examine it and plug it in and then called for someone to bring me a new one to the front. I waited about 10-15 min and watched again as people who worked there were just chatting and hanging out but nobody brought my TV up. I got back in line and when I reached her again she said she would go get it and I told her I'm good with a refund. I have no idea what's up with Best Buy. This used to be the gold standard for electronics. I had a similar experience at the beginning of the year when I needed a new MacBook and again, nobody acknowledged me. I went and bought it from Apple instead - with zero issues and excellent service. I think I'm done with Best Buy. I honestly wonder how long they can stay open with such awful experiences and apathetic staff. I'll get a better TV at Costco and I bet they help me carry it.

I have dealt with Russ for business and personal computers issues, always very nice, knowledgeable,…read moreand willing to explain but most of all willing to listen. A few years ago, he set up our office with new computers, screens, the works. Everything worked great. We are in the process of opening a new location for my work and MCT are already getting the equipment and software needed together for us. On a personal experience, last month my daughter dropped her laptop. The sound button was stuck in the side and would not allow the computer to work correctly, it took Russ and Mike just a few minutes to be able to fix this issue. Saving my daughter from being with out a laptop to do her school work on. Will recommend this place to everyone I know looking for computer help rather its personal or business needs.

Pile of shit for a business Purchased a laptop from him…read morelast week and he asks me to go elsewhere the week after. One star is generous

I broke the screen of my $2000 laptop (Dell XPS 15), and they were able to fix it within a week…read more They were courteous and they knew their stuff. Great service!

A few weeks ago, I dropped of my HP laptop at Uptech because it had become extremely slow during…read morestartup. It was taking 15-20 minutes to boot up. In the more recent cases, it would crash during startup. I assume it was loading corrupt drivers or programs we didn't need. After a week for analysis, the Uptech representative called to say we needed a new hard drive, replacement cost of $300. For some reason, that seemed incorrect. I then remembered that a couple of other complaint/comments on their website mentioned the same repair. It just didn't seem correct. I begin to ask around with some of my friends in the IT industry. They recommended downloading the app cclean, a "disk drive cleanup app". After using the app, which I ran multiple times and with various programs being reinstalls, I now have an operating laptop. It is almost as fast as when I bought it from Best Buy. Crockett B. Maybe the time spent on the cleanup process would have cost around $300 in tech time so it is easier for Uptech to sell you a new hard drive. I just don't know. I do know that my laptop is A OK. Concerned Consumer Memphis TN