I do not recommend this company.
The initial design consultation went very well, but from that point on it went downhill. It should be noted that they sent out an inexperienced employee (I found out much later) that included some work items in the contractual agreement that the company does not handle. Because this person was a fairly new employee, someone more experienced should have reviewed
the agreement (making adjustments where needed) and notified me of any changes. Instead, it took over 2 weeks to get a refund for the work items they were not able to perform. Toward the end of the project, I learned that the employee is no longer with the company.
Although the work to be completed was planned three weeks before they started, there were several disappointments during the project.
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Day 1
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The landscapers arrived unprepared and lacked the proper equipment to complete the work outlined for the day.
They said they would arrive at 6:00 AM the next morning to complete the work, fully aware that there was another independent contractor scheduled to do other work that same morning. I expressed how important it was that they finish before the other contractor arrived.
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Day 2
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The landscapers arrived between 8:30AM and 9:00AM (not 6:00 AM as agreed). Their lack of commitment impeded the other contractor scheduled for that morning. Note that the other contractor arrived on time and completed his work before the landscapers arrived, despite the inconvenience.
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Day 3
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The landscapers completed the work originally outlined for Day 1.
Before they left for the day, I was informed that some of the items they needed to complete the job had not been ordered yet. The items should have been ordered at some point during the three week lead time they had before starting the project. This was supposed to be the last day of the job.
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Day 6
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The work that should have been finished on Day 3 was completed (minus a missing shrub on back order). However, because everyone left for the day without saying a word, I was unable to point out some issues that needed to be corrected.
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Day 9?
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The shrub on back order was planted and we did a final walk through.
Rework included repositioning multiple drip lines (some ridiculously far away from the shrubs), replanting and aligning shrubs for visual appeal, and rock grooming (relocating rock from highly concentrated areas to multiple bare areas). All of these items should have been right from the beginning.
They do not have a business office where you can stop by to talk with someone. The only means of communication is through their main number (cell), where nobody answers the phone most of the time. If you send a text message, you may or may not get a reply. They will never contact you to periodically check on your satisfaction with the project while it is
in progress. However, they will reach out to you immediately (same day) after the project is completed to collect the remaining balance.
If you decide to work with this company, just be aware that after the initial design consultation, your contract details will be handed off to a landscape crew that will finish the work on their schedule, disregarding any prior agreements. Nobody from the virtual "office" will reach out to you until it is time for a final payment. Your journey to a satisfactory result will be impacted by unpreparedness, delays in materials, broken commitments, and a lack of communication. However, at the end of the project, you may receive a disingenuous apology and an invalid excuse for poor communication like I did. read more