Review of Wylie Eye Center…read more I have been a loyal patient at Wylie Eye Center for the past 8-10 years, returning every couple of years for an eye exam, new frames, and the same type of lenses I've used for years. Unfortunately, my most recent experience has been deeply disappointing and unlike anything I've experienced with them before. This time, a mistake was made -- the wrong type of lenses were ordered. I realized the issue immediately upon receiving them and even called from the airport the same day to report the problem. It was clear upon review that they had ordered the wrong lenses. I requested the correct comprehensive lenses to be ordered, expecting the matter to be handled promptly. Two weeks and many follow-up calls later, I was finally told my lenses had arrived. When I went to drop off my frames with the incorrect lenses, I explained the situation to a young staff member, who said she would look into it. The next day, when I returned to pick them up, I was shocked to be told I needed to pay for the new lenses -- essentially paying for two sets, one of which I will never use. What's worse is the complete lack of communication and care throughout the process. No notes were taken, no follow-up calls were made, and the staff I spoke to the previous day didn't even remember me. When I asked to speak with the office manager, I was told she was busy but would call me before the end of the day. That call never came. After over a decade of trusting Wylie Eye Center, this experience has left me saddened and frustrated. The quality of service and care I once valued here seems to have disappeared entirely.

My wife and I love both locations. We really like all the doctors we have seen. And we've seen 4 or…read more5 of them including Drs. Anderson, Royster and Vilhauer.

I have been coming here for the last 5 years , normally I'm here for my yearly eye exam. They are…read morevery thorough and listen to all my concerns. All the staff that works here a friendly and knowledgeable. I enjoy coming here.

Office staff needs training or they just don't care. I called 4 times to have my records faxed to…read moremy new doctor. ( I've moved out of state.) Was told the first time that they would be sent. I called later because I have an appointment scheduled and they still hadn't been sent. She assured me she would get them out ASAP that she was gathering them all together. She promised. I called 3 days later and she said ( sounded like same girl) that they had not been sent at all. nothing had been done! She assured me that she would do it , "Right now, as soon as I hang up the phone." Called again this afternoon and had to leave a message. Meanwhile called new doctor and thy hadn't received a thing. Also, dr. Nguyen knew I was moving so she ran the tests she said I needed for the other doctor. Turns out the new doctor is going to run the same tests because all new patients have to use their testing to be treated.

Waited weeks to get my credit back on my Credit card. I was told they would credit me asap. Weeks…read morewent by and after calling and getting nowhere, I had to go in.

Very disappointed with my visit today. I had an appointment scheduled for 11:00 AM and arrived five…read moreminutes early, only to wait for over an hour without ever being seen. The staff eventually told me the doctor was still with a patient and they had no idea when she would be finished. They offered to reschedule, but at that point, it was clear the office had overbooked--there's only one doctor and they are clearly taking more appointments than they can handle. It's unacceptable to offer appointment times online that you can't actually honor. This reflects a serious lack of respect for patients' time. I won't be returning.

Went there a couple years ago.. Very poor prescription for…read moreprogressive lenses made them like funnels charged $500 and REFUSED a refund. Went to cornerstone this year, I can actually see and they found retinal damage that explained my " fuzzy vision " I told schaker about. Had to get the retina reattached with a laser... At least cornerstone knew what they were doing and saved my eyesight. Next time, don't delete honest reviews because they make you look bad, that explains why BBB doesn't back you.

I got to the appointment early as I am a new patient and I thought I would have a medical history…read morepaperwork to fill out as most eye doctors do for a first time visit and the girl at the front desk made it a point to point out how early I was and seemed annoyed. Went in to get a prescription as required by my employer, which I mentioned multiple times to the doctor and the girl at the front desk as my reason for being there and I don't need any fancy $32 retinal imaging . After them making me take my contacts out and put them back in no less than 3 times, and an exam, the doctor refused to give me my prescription. They also kept asking me about my old prescription as if I know it off the top of my head and told me they couldn't tell if my prescription had changed since I got my previous prescription. I can't see the letters WITH my contacts in, what do you mean you can't tell if it's changed?! My eyesight has obviously gotten worse. This office is straight up incompetent. I'm planning on doing a charge back for services not rendered since I was refused my prescription after paying $139 for a "contact lens evaluation and eye exam"

This was my second visit for eye care. I was satisfied the first time. On my second visit I had…read morean eye exam and selected a new pair of frames. I gave them 2 old frames to change the lens according to the new prescription. This was in December. I got 2 pair of glasses back. One of the frames(an expensive one) was lost! The prescription in the other 2 were incorrect. I left them to be corrected. In APRIL I received the still uncorrected glasses along with a refund. Now I have to have another eye exam at my own expense since my insurance had been used. The office personnel wouldn't return my calls and on my last call, she slammed down the receiver.

I was searching for a new eye doctor considering we just moved. Called around, and did some digging…read morecame across Dr. Rich. Great Doctor, very detail oriented. Great patient care all around. If I lived 1 hour away I would definitely go out of my way to go out to Murphy. There are very reasonably priced, and have a great selection of glasses, and frames. Contacts can be prescribed to you or you can buy them through the office (same price at the end of the day). I highly recommend Murphy Family eye. I don't usually review on Yelp much anymore, but I wanted to go out of my way for this practice. Look no further.....

Don't go here! They are all about the $. I went for exam. and was asked to pay up front what my…read moreinsurance would not pay. I insisted upon paying after my insurance pay and I received a statement. I was then told that they didn't send out statements. A few months later I received a statement for less than the amount requested at the time of my appointment. Recently, I returned for a follow up visit for problems I was having with surgery. Upon arriving, before checking me in and questioning the reason for my visit. I again asked for payment prior to my seeing the doctor and submitting visit to insurance. I am having problems with my vision because of potential error made by the doctor, and they are asking for payment prior to my seeing the doctor! Absolutely unprofessional and insensitive! All about the dollar bill! I would not recommend this doctor if care about your vision!

It has been over a month now.. for lenses. This has been the longest and worst communication I have…read morehad with a glasses location. I brought in a pair of Amazon Echo frames, they were new to them. That's fine. But I asked them if they needed them.. (for fitment or ship off) they said "nope! We just use this tool to measure then size and that's it. " Sure enough 2.5 weeks later (after I call a few times to get an update as the website never updated) my lenses come in. Bring my frames and.. shocking the lenses don't fit. So what do they do? Send my frames and lenses out to get taken care of. You would think they would ship these out priority or something. Nope. Here we are 1.5 weeks later and no phone call. I called on Friday and they said "oh I see they shipped back out" Monday (today) no call.. no answer on the phone.. I see on here hours are till 5pm. I leave the house/work 15 mins early to get here before 5pm. Of course. They are closed with hours posted till 4pm. Check Google again, and (verified by them 3 weeks ago) They didn't even have to order me frames! It's just glass. I can't even understand.. who are they using for manufacturing because this won't cut it. Dr. Was super nice. But that was all of 20 mins. The rest of the experience is with everyone else.. Get with the communication a bit better please. This has not been the best experience.

Our family has been seeing Dr Abraham for years. He takes the time to explain things and listen…read more He's real and not smug as some doctors are. The front desk staff is always friendly and welcoming also. Highly recommend!

Just great treatment from the time you walk in the door. Doctors are amazing and take their time to…read moreanswer your questions and make sure that you're content with eye care!! 100% recommend this place! Best in the area!!!!

I came in for some prescription glasses. The staff helps you with finding the right frame for your…read moreface. Once the frame or in my case frames are selected, I was told how my vision insurance works and what it covered. I didn't feel pressured, I felt that the staff was very helpful with my selections

Dominque is the best!!!! She was working alone the morning I arrived at 10. She was able to assist…read more3 customers, and rocked it.

10/10 experience all around starting with the seamless same day booking online, & check in with the…read morefront desk receptionist who was so nice. The visit with Dr. Dirks was very informative and thorough. He made choosing glasses for the first time so easy! Alex the optical manager explained the lens crafting process and my insurance plan to me and made it so simple, all i had to do was choose frames! This was my first visit to the eye doctor in adulthood and they made it pain free, i'm so glad i chose them!

I took my son to Paramount for his first eye exam and it was a great experience! The entire staff…read moreis so friendly and truly care about their patients. The office is very cozy and welcoming. I was allowed in every room with my son as he was having his testing done. A small gesture for them- but it makes a huge difference for us concerned parents. They explained everything very thoroughly- insurance, copay, options for better lens and eye protection, results and what to expect in the future, etc! I'd recommend them to anyone, but especially those wanting a place they can trust for a pediatric eye exam