Review of Wylie Eye Center…read more I have been a loyal patient at Wylie Eye Center for the past 8-10 years, returning every couple of years for an eye exam, new frames, and the same type of lenses I've used for years. Unfortunately, my most recent experience has been deeply disappointing and unlike anything I've experienced with them before. This time, a mistake was made -- the wrong type of lenses were ordered. I realized the issue immediately upon receiving them and even called from the airport the same day to report the problem. It was clear upon review that they had ordered the wrong lenses. I requested the correct comprehensive lenses to be ordered, expecting the matter to be handled promptly. Two weeks and many follow-up calls later, I was finally told my lenses had arrived. When I went to drop off my frames with the incorrect lenses, I explained the situation to a young staff member, who said she would look into it. The next day, when I returned to pick them up, I was shocked to be told I needed to pay for the new lenses -- essentially paying for two sets, one of which I will never use. What's worse is the complete lack of communication and care throughout the process. No notes were taken, no follow-up calls were made, and the staff I spoke to the previous day didn't even remember me. When I asked to speak with the office manager, I was told she was busy but would call me before the end of the day. That call never came. After over a decade of trusting Wylie Eye Center, this experience has left me saddened and frustrated. The quality of service and care I once valued here seems to have disappeared entirely.

My wife and I love both locations. We really like all the doctors we have seen. And we've seen 4 or…read more5 of them including Drs. Anderson, Royster and Vilhauer.

Sweep, clean and learn how to keep a schedule. Can't compete with more professional organizations.read more

Best eye care practice in Fairview. Outstanding doctors and very friendly front office staff.read more

Practice is still one of the best in CCty - I took a break and tried 2 others that were closer to…read morework but came back to this practice. Later hours - plus the staff's willingness to work out their booked schedule when you forgot to schedule your annual and really needed someone to check out those eyes - wonderful. Looks of selection from different price points and my glasses came in quicker than expected. See your way there

The eye exam itself was fine, and ordering two pairs of glasses went smoothly at first. I was told…read moreit would take a few weeks, which I accepted. A couple of weeks later, I received a text saying they were ready for pickup. When I arrived, only one pair was actually available. I left and waited another two weeks before following up. On a Friday, I called and was told no one was available, but someone would call me back on Monday with an update. Monday came and went--no call by 2:00 p.m. I called again and was placed on hold until the call dropped. I tried again, was promised a callback "right away," and waited 45 minutes with no response. Frustrated, I called a third time and requested a refund. Once more, I was told someone would call me back. Eventually, I did get a call: they had the lenses but not the frames. Then they offered a similar style in black--I agreed to proceed. Later, another call came saying the frames weren't black after all, but grey. At this point, I was so fed up I just told them to use the grey ones. I'm finally supposed to pick them up tomorrow... I hope. After all this hassle, endless waiting, broken promises, and terrible communication, I seriously doubt I'll ever return.

My husband and I love this practice! They are thorough, friendly, and treat you like family. Dr…read more Lenz is who we see each year and all doctors here are outstanding! You will be well cared for!

Dr. Niederkorn and all the staff are always helpful and care about their patients. They have been…read moremy primary eye care since I was a teenager and I don't ever see that changing. Highly recommend. Thanks Niederkorn team!

I can't believe they have the nerve to send me an invite for a review…read more This is the worst "I don't care" place I have had the misfortune to visit in 30 yrs of wearing glasses. Will not elaborate the "abuse of service" suffered but - BEWARE!

I've never worn glasses before when in my 30s I notice my eyes feel strained and I can't read as…read morewell as I used to I knew I needed an eye exam. I didn't want to go just anywhere, I wanted an honest diagnosis & someplace I could trust. Perspective Eye Care had excellent reviews on Yelp and Google and when I called to make an appointment they got me right in. They made it really easy and smooth to have an exam and let me know I wouldn't need to get my eyes dilated, which was important since I needed to drive myself after the appointment. I was greeted with friendly smiles and was seen at my appointment time. Dr Gonzales was so kind and did a thorough job of examining my eyes, answering all my questions and explaining her findings. Confirming my need for reading glasses I was extremely pleased to find they have a store on-site! I was able to peruse all the glasses they had in store while they processed my insurance coverage for lenses. I picked a great set and within four days they had filled them with my prescription & were ready for pick-up. Glad I found Perspective Eye Care & Dr. Gonzales

Office staff friendly The doctor is thorough and takes the…read moretime to explain your concerns

If you are seeking a full service eyecare provider that is available 24/7, you have found it. Each…read moreteam member is efficient and knowledgeable in seeking to provide individual personal care concerning your eye sight! Thank you Dr Brooks for unlocking the Dry Eye Mystery and Marshal for correcting the lens issue!!

I'm always leary of visiting a new eye doctor but I have to give a shout out to Dr. Kelly, who is…read moreamazing. The office staff is welcoming and friendly. Great selection of frames to boot! If you are looking for an amazing experience, look no more!

The staff were amazing, but I paid my account over 3 months ago, and they keep harassing me to make…read morea payment. I have called 3 times and given them the confirmation number and they agree it is paid, but keep sending me mail and emails asking for the payment. And it is only $15. They need to get more competent staff to do their billing.

We have been coming here for hears. I have really good insurance through my work so that helps to…read moreafford the high prices. There are pros and cons of this place. First, Dr. Castro is excellent, skilled, and caring. Highly recommend. The office works to get you scheduled as quickly as possible. They have good availability. Appreciate the hiring reflects a diverse community. One gentleman who helps me adjust my glasses is just kindest most helpful technician ever. I really appreciate how he makes sure my frames fit well. Not everyone in the office is the kind and helpful. And one time, my family member passed away and I ended up being 7 minutes late to my appointment. They treated me so mean. I was nearly in tears but they berated me for being late. One staff member makes fun of me for my personal preferences. However staff have worked here for years so they must love their jobs. That says something for this business.

I've been a customer of this dentist for 3 years and they would not even let me buy one box of…read morecontacts because my prescription expires on 1/25/2026 and it is currently 1/2/2026. Since when can you deny customers who have an active prescription??? I live in Louisiana now and can't drive to Allen, TX just to give them an exam so that they will let me buy contacts. It's sad that a customer with a perfectly active prescription can't even buy contacts when they need them.

Arrived with an appointment and the receptionist was very rude and said there were no appointments…read morescheduled. I tried to show her my confirmation on my phone and instead of apologizing she just shook her head and didn't even lot at it. Terrible service and didn't even apologize for the inconvenience

I went to the doctors office located next door to Lens Crafters before trying on glasses! I'm quite…read moresatisfied with my eye care from Dr. Freeman, she's pretty cool. She listened with thoughtfulness in regards to my concerns about the recent change in my vision. I've used all the Drs in this practice since the early 90's. She twiked my prescription from my previous visit. She explained every step. It was foreign, to my ears, but magic for my eyes. Thus far, Dr. Freeman and Dr. Williams are my favorites! I don't have vision care under my insurance plan. Gotta say they worked additional ways for me to receive a discount. I received $11.00 bucks off. Not much, however, with crappy insurance every penny saved is of importance. All worth it since I only do the vision check every two years. I love my eyes and they are priceless! With dilation, Dr Freeman was able to see freckles and bear paw tracks located on the back of my eyes. Nothing cancerous. Dr Freeman explained to me that certain "freckles" located in the back of the eye can become cancerous. Thank God mine are not that type. This additional payment of $39.00, gave me reassurance that my eyes are in great health! She was able to compare previous photos of my eye with the new ones for a in depth assessment. Next stop new frames! 2017/60

Dr Maniloum Douangphila, the Optometrist at this location in Melissa, TX (at Walmart) is terrific…read more She is the first Dr. to take the time to try to get my eye prescription accurate and she is so professional, pleasant, patient, and kind. The Administrative Person at the front desk, Cesar Rodriguez, her Assistant, is an absolute GEM! He is friendly, efficient, polite, hospitable, and keeps the patients informed. Love this Office! So happy to have these professionals right here in Melissa!

Dr. D provides the best glasses and contact RX's and was able to get my son his prescription…read moreglasses the same day as our visit, and my glasses within 7 days. Optimeyes Optometry has multiple location which I really like, and ensure that I can get high level eye care throughout the Dallas Ft. Worth Metroplex with locations here in Allen, TX, Sachse, TX, and a brand new location in Melissa, TX. Highly Highly Recommend