I'm so sad to be writing this review right now. I grew up at Cornerstone Family Practice. I was literally a patient there from birth. I grew up being excited to see Dr Bob McGrew and his twin brother Dr Paul McGrew. Over the years, things have changed.
The office itself is still quiet, somewhat friendly and fairly clean. The doctors, however, have not kept up to par with Dr Bob and Dr Chin.
Many years ago when I was 18, young Dr Ben Hunt was my doctor--- I was asking a medical assistant for a list of tests that were going to be ordered for me, so I could see if I could get them cheaper at a different lab. She refused to tell me and would not let me speak. Finally I said, "Excuse me! Let me speak!" Apparently she cried... because I got a breakup letter from Cornerstone about a week later. After being there my whole life and never being anything but polite and friendly. No one called to ask my side of the story, or what truly happened. Just Trump-style YOU'RE FIRED.
Years later, being married and having a child of my own, I gave Cornerstone a second chance and unfortunately again - Dr Bob McGrew and Dr Robert Chin were unavailable. My husband and I were assigned Dr Brad Blankenship.
Dr Blankenship is a nice guy. But he is not a good doctor. I enjoyed speaking with him, hearing about his son's wedding, etc...
Dr Blankenship is well-practiced at "smile-and-nod" when a patient speaks, but then does not put any weight to what they're telling him. I recently had to order FISH antibiotics to treat my own sinus infection because he told me to take cough drops for my cough. My cough was a symptom, but I had a sinus infection and I told him that. Within 5 days of the fish amoxicillin I was so much better and the infection didn't reoccur.
My husband was in a car accident last year when a large commercial van slammed into the side of the vehicle. I was so concerned about my husband's confusion and behavior changes, I went to his doctor's appointment with him. Dr Blankenship was unphased and unconcerned. He said if the symptoms persisted after a MONTH we would so a scan of his head. My husband also complained of neck and back pain, and the doctor told him to take ibuprofen, but told him if it didn't hurt THE MOMENT after the car accident, then it wasn't caused by the car accident.
Mind you, my husband could barely move by that evening. It was a fight. We went back, and back, and back, and back. We had so many additional doctor's appointments that would not have been necessary if Dr Bradley Blankenship took them seriously the first time.
My husband works in a warehouse doing a physical job. Ibuprofen after a neck and back injury isn't enough. He needed time off. We had to insist again and again that he needed days off. Eventually we had to have my husband's Chiropractor write him off of work because it was such a hassle to get Dr Blankenship to.
NOW to billing. Cornerstone's rates are fair. We have great insurance. But when you have to see the doctor for one thing 5 times, EVERY TIME... it adds up quickly. Cornerstone was great about working out a payment plan of $15/month. They don't let you pay online. Life happened around the holidays and I forgot. I also thought I was paying on our family account and eventually they explained to me that I have to call and make 2 separate payments - one for me and one for my husband. I work on the phone during business hours, this is very inconvenient but they were working with us...
UNTIL. After I finished up my fish amoxicillin, I called Cornerstone and requested that they transfer care to another of their physicians. I specifically requested Dr Bob McGrew or Dr Bob Chin.
Surprise, surprise, the office manager who called me back (with poorly concealed contempt) told me that NONE of their other physicians were accepting patients at this time. I explained to her how I liked Dr Blankenship, but did not feel like he took our concerns seriously and that that was an important part of the picture for us. She apologized with little empathy, and told me that I could just make an appointment with the nurse practitioner from then on. I thanked her, and told her we'd like to stay within their office.
Two weeks later I got a second breakup letter from Cornerstone Family Practice for having "a balance." A balance I just spoke with them about and JUST made a payment on a few weeks earlier. They fired me, basically, because I didn't think my doctor was just --- THE GREATEST.
Now of course I didn't continue making payments. Partially out of being annoyed with their business practices, mostly out of feeling ripped off from all the unnecessary follow up appointments and having to insist on and direct our own care, and partially out of being in financial turmoil following my husband's car accident.
They sent me to collections, which was expected and fair enough at this point. Transworld Systems Inc autodials me illegally repeatedly. So... more legal fees in our future. read more