These folks do not have their "stuff" together. I seldom write reviews but good lord. From the long wait to get someone to answer the phone, the redundant (and required) online "registration/check in" process, even though I'm sitting there in the office, to my doc... Dr. Shergill, who will literally walk out and tell my son he needs to address his problems with a psychiatrist, when we've been waiting for him to give us referrals to the psychiatrist for a month! You can leave multiple messages for the assistant, and she doesn't call back, and then argues as to whether I left 2 or 3 messages and I'm thinking, if you called me back after the first we wouldn't be discussing whether it was 2 or 3! It ended up being 2, and an in-office message the front desk said she sent to her. So what the F does it take to get a call back and some cooperation? Go somewhere else, seriously. This is what happens when you pull names out of a listing from an insurance company website. There's a reason these folks are always "accepting new patients" ROFL. read more

Dr. Alex Mari is one of the best and most professional PCP we have experienced. He is one of the rare breed of physicians that really listens to his patients. I was going to him first and my wife would go in with me during a particularly difficult time. She was so impressed with him that she changed over to him for her PCP. The staff is exceptional and his personal assistant is amazing and helpful. Thank you, Dr. Mari, for being a part of saving my life! read more

Dr. Porter has been my PCP for over 15 years , I'm 67 and seen many Doctors in my life time, he's definitely the BEST ! the appointment desk needs improvement and also the online check in process. read more

If I could give zero stars, I would. I have been a patient with Oranburg Medical Group for over a decade. Let's start with Dr. Shergill. He is a very polite and kind man, but his approach to healthcare is neither proactive nor sufficiently reactive. He never provided a health plan unless I brought one in myself -- and even then, he would simply go along with it without much input or advice. Most recently, I saw him for a diabetic foot ulcer. He glanced at it briefly, said he would refer me to a specialist, and advised me to soak and scrub the wound daily -- advice I later learned actually increases the risk of infection. There was no sense of urgency, no real concern expressed, and no recommendation to seek immediate care. The referral he provided couldn't see me for two months. Luckily, I trusted my instincts, went to urgent care a few days later, and was urgently referred to a podiatrist. The podiatrist informed me that if I had waited even one more day, I could have lost my entire foot. I ended up being hospitalized for a week. This is just one example; I have several more instances of poor medical advice from this office. As bad as the medical advice was, the office staff was even worse. Dr. Shergill's assistant, Stephanie, never returns phone calls, even for urgent issues. The staff is generally short, rude, dismissive, and seems visibly bothered if you ask too many questions. For example, after having an X-ray done for a rib injury, Dr. Shergill promised to call me with the results the same day -- but I never heard from him. I called the office daily for a week, only to be told that they hadn't received the results. Common sense would suggest the office contact the imaging center themselves, but instead, I was told I needed to call. When I contacted the imaging center, they confirmed they had already sent the results and resent them immediately. Still, the office staff insisted they had not received anything. I ultimately had to physically pick up the images myself and deliver them to the office. The staff simply shrugged it off, saying there are sometimes "technical issues." When I asked -- politely -- to speak to a supervisor, I was questioned multiple times about "why" I wanted to escalate the issue. Several staff members came out, none of whom seemed interested in actually helping. I was told the supervisor would call me later that day. That call never came. A few days later, I received a certified letter stating that I was being dismissed as a patient, with no explanation. Throughout all of this, I remained polite, patient, and respectful -- never raising my voice or being rude -- yet I was treated with complete disregard. This was a top-to-bottom terrible experience -- from poor medical care to incredibly unprofessional office management. I honestly do not understand how this office is still operating. I would never recommend Oranburg Medical Group to anyone. read more

Dr.Porter is an insurance snob! He only accepts you as his patient if you have an insurance HMO.

Bad customer service. I am a long time patient of Dr Porter. After holding for an hour and forty five minutes to set up my annual physical, I finally called from another line and had to select every option to get to the back office. I explained and they buzzed through to the appointment desk. I told the appointment desk that I have been holding for longer than an hour and she said "well we're busy". I set up my appointment and asked for lab slip to be sent via the secured portal. She then told me to request my appointment through the portal, I explained that due to their recent change, I no longer have accesss. She claims she send me the invite and would not hold one second so that I can confirm receipt of the link. I am still waiting for the link!! I am appalled that management finds this behavior acceptable and they shrug it off as in no big deal. I'll be sure to save this picture to show the doctor. I doubt they approve or this. read more

Orangeburg Medical Group - Screen shot reflecting hold time. - Family Practice Near Me - Modesto, California

My doctor there is really good, but the staff is rude, dismissive, unresponsive, and terrible at customer service. It is very difficult muddle thru the complexity of today's health care system when the team you are dealing with hangs up on you and does not call you back. Although I really like my doctor I simply cant deal with the unprofessionalism of the office staff. I would give zero stars if that were an option. read more

Dr. Hernandez killed my dad. Do not go to see him. My dad went to see him due to having a swollen leg and problems urinating. Dr Hernandez did absolutely nothing about it except tell him that it was part of "aging". As usual, gave him some pills and sent him away. Well come to find out my dad had cancer. My dad passed 2 weeks after seeing Dr Hernandez. DO NOT see this Dr if you appreciate being alive. read more

The office staff is terrible don't waste your time. I stuck it out because of my doctor but I finally had enough.

The WORST front desk ever. They make you feel like an inconvenience. They're great about throwing attitude your way but not communicating. Rita is especially rude. I've been waiting for a rx refill for over 2 months. I was met with "who did you talk to" geez, I don't know. Which time. She said there were notes in the system. Ok.... So look at who wrote notes and then you'll know who I spoke to. It's unnecessary grief they give patients who are in need of help. Btw, Annie, Dr. Haider's nurse and Dr. Haider are great but almost not even worth the trouble of dealing with front desk or Rita. read more

Loved Dr Banuelos at this clinic~ and the nurses there are wonderful. But since his retirement, Dr Christina Chan, who I'd chosen as a replacement PCP there, has been an absolute nightmare. She was openly hostile and aggressive from the very first, starting both my visits by complaining about other patients and how wrong they are about their situations; inferring that I must be also~ without her having any direct knowledge of my actual situation. Then, completely discounting what I DID tell her about my physical status and routine as either misinformed or perhaps a lie. This woman has no empathy whatsoever and appears unable to consider any other possibility than the one she has decided upon, without even having met me or heard my story. I could not recommend her for medical care to anyone, ever! read more

Ridiculous wait time to make or cancel appointment! On hold for an hour!!! The only reason I use them is for my elderly parents Medicare blah blah blah. Do better! Your office has been awful with phone service from day 1!!!!! read more

Surprised this mediacal group is still in business. They have THE RUDEST front desk workers. Worst than the dmv personnel. Every time you call them its like you are a burden. They catch an attitude at the smallest questions you ask. Advice to the business: fire your front desk workers/whoever answers the phone and get more customer focused personaell I should not to be screamed at for asking a question regarding my medication status. read more

The response time for questions on anything online is sluggish to say the best. After following up because I have not heard anything in the last 48 hours, I am always replied to with a ! As if I have been bombarding them with questions. Looking for a new PCP. Been a long time but I wish Dr Ramos was still there. read more

The most aloof and cold office staff ever. While I am sure Dr Chan has many fans, I am not one of them. Very frantic and incompetent. read more

After our long time family doctor retiring (Mr.Harris) our family was distraught and worried of who were we going to see now?!? Wondering if we would find another doctor like Mr.Harris. And guess what we did... My family and I are patients of Dr. Hernandez and nurse Stephanie. They are amazing!!! Very professional and give the best care to there patients. A plus also is that they speak Spanish. My parents love Orangeburg Medical team, Mr.Hernandez and nurse Stephanie. Thank you for always taking good care of my family and I. I highly recommend Dr. Hernandez. read more

My dad had Banuelos Jr. Sh-tty doctor, in my opinion. He went in because he suspected something going on with his prostate. He proceeded with tests to confirm. Then was told because of COVID he isn't high priority and he could get surgical treatment for it later on. Guess what? He had a rare, aggressive stage 3 prostate cancer. We went to UCSF and he was taken care of. Just imagine all the patients that have been brushed off? Definitely getting a different PCP. read more

I have been with this medical group for about a month, and am seriously considering switching. Getting a hold of someone in the front office is next to impossible because nobody answers the phone. I was the "first caller in line" for almost ten minutes this morning. I came to this a couple of weeks ago, and the medical assistants/nurses herd you through the process like cattle, leaving you very little time to fill out the necessary paperwork as a first patient. I saw Dr. Banuelos, who treated me years ago before I left OMG. He's a nice guy and seems competent at what he does, but I'm not sure of the medical group that he's in. read more

please, if you have Dr. Banuelos as your MD, leave. my mother became ill with covid and when she was symptom free for 2 weeks, she called to make an appointment to have tests done to make sure covid didn't mess anything up. Dr. Banuelos did not want to see her stating that the symptoms she experienced were not covid symptoms, but that it could have been covid. my mother switched doctors and was provided with the care she needed and deserved. if my mother would have been seen by Dr. Banuelos when she requested it, we would've found out about and treated her liver damage and scarring tissue on her lung caused by covid. when my mother needed Dr. Banuelos the most, he failed to provide the care she needed. read more

This place has been a let down the last 4 or 5 times we've been there. The wait times are horrendous. If you call them on the phone they will not call you back. I called today for my daughter who was vomiting for 12 hrs and needed some relief for her. Was told I'd get a call back. They didn't call for 3 hrs so I called again. Another lady said, oh I'm so sorry.. I'll call you right back. She did not call back either. They are literally the absolute worst. Do not WASTE your time here. Ladies in the front office are rude af as well. Pass, go somewhere else. read more

I am saddened to read of some of these posts, that these people had so very many issues with the wonderful clinic I've been at now since 2008-9, when my then regular physician, Dr. Golden, retired! (he was the best Dr I've ever had!) I then decided on seeing a newer physician, Dr. M. Shergil.The rest his history, lol. He has been, and is, a wonderful physician, and his referrals to other Drs was timely & professional. He is a decent, caring physician. I think he's awesome! :) He spends time with me, making sure any "loose" ends are tied up. ~Cynthia Knutson read more

I was (key word was) seeing Dr. Christina Chan. She is a wonderful doctor because she is very personable, listens to what you have to say, and will order every test in the book to rule out every possible outcome. What will hurt her business is her horrible I mean HORRIBLE office staff! In Person Experience with Office Staff First of all, no one acknowledges you when you walk in and there are no signs to direct you in what you're supposed to do when you get there. When I finally figured out which window to go to I stood there for 11 minutes while the receptionist sat there typing, sipping her Starbucks, and giggling with the receptionist sitting next to her, not once did she or fellow staff members look up (even after fidgeting with my keys and giving out a little cough) I literally said "Hello, you guys ready?" After getting looked at like the scum of the Earth I was told to have a seat and they will call me when they are ready. I waited there a hour past my appointment time with maybe 3 other people in the waiting room. There must have been a party in the breakroom or something because it was loud in the office because you could hear the office employees laughing and talking so loud, barely manning their desks. Phone Experience with Office Staff Seriously don't know where they find these people.... It takes forever to get through, and based on my in person experience with the office staff they are probably just being lazy not answering phones or having another party in the breakroom. Sometimes my call (which is made between office hours) will go to voicemail. I NEVER get a call back. You have to BLOW UP their phone in order to speak to someone. Another issue I have had is when my doctor is gone she has on call doctors in her place and the receptionists have told me that when the on calls are there they can not make appointments that day or days to follow which doesn't make any sense because if that was the case how would they be able to see anybody?! After telling the receptionist that she either says "Well I will have to send the on call doctor a message." (These messages never get answered nor returned). I have also been placed on hold for over 30 minutes followed by a hang up... After a week of this crap I finally just went in there without an appointment and said look if you can't make an appointment I'm going to wait here until I am able to be seen (the office staff didn't like this) however three hours later I finally got in. That same incident there were maybe 4 people in the waiting room followed by periods of me being the only one in the waiting room... Overall, Chan is a great doctor, however it is not worth jumping through hoops with her terrible office staff and solving labyrinths to be seen. If you go to your insurance provider's website you will find a list of practices where your insurance is accepted. I highly advise doing so. Sincerely, The Long Forgotten Patient read more

If I could give this place 0 stars I would. Don't go here. Before I went in I saw some reviews that stated that front office staff was rude but Dr. Chan was worth it. She absolutely is not and she is just as rude as her staff. If you care about your health don't choose this place; they are rude, dismissive, and just all around horrible to work with. I will never go back here. read more

All I have to say is don't go there with out your co-pay because you will be turned away even if you are having blood pressure problems. My co-pay is only $10 and they would not bill me. Instead they refused me medical care. In all my life I have never been turned away because I did not have my co-pay. Real compassionate about their patients...NOT read more

Friendly, professional, timely. This place was very good to my mother while there for surgery

Scheduled an appointment 3 weeks prior to actual appointment I get an automated phone call confirming my appointment and then it disconnected me. So I go to my appointment the next morning at 9 and they tell me that I canceled my appointment when I listened to the automated call. After explaining that the automated call disconnected me they felt the need to pull up a report as to question what I said like a machine has never made a mistake before. After pulling up the report they apologized and said that the dr. Would fit me in between appointments. So upset that I waited 3 weeks to be seen and they are fitting me in..... read more

This is my second visit to see Dr Banuelos at Orangeburg Medical group. The first time I was there just for a well visit check up. Second time today was there for a bad cough. One thing about this place is that they are FAST. The 2 times I've been there I have never had to wait. Today I was 5 mins late due to construction and taken in promptly. I felt the Dr was rushing me. I had other issues going on and he really didnt make me feel like he cared. Just suggestions but not really looking into it... Also hate calling to make appointments here, long wait on the phone, go through a call router then you get a rude scheduler on the other end who hates her job and everything that goes with it. Nice Dr, prompt service, they rather bill you than collect then and there. read more

I've been going to them for over 15 yrs. I never thought I'd have to keep my cash payment receipts for my copay but I've had a dispute about a petty $20 copay that I had already paid but couldn't find my receipt. they billed my deceased husband for my service and forgot to show that the copay was paid so they applied it to my other visit 2 weeks later and didn inform me of anything until the following year and I've been disputing it since. I was tired of dealing with it every time I went in so I was telling them I'm just gonna pay it then the receptionist said no because they are trying to find out where this really goes. 4 months later they billed me for a letter and sent me to collection. I love my doctor but if these doctors are allowing this to happen then they are just as good as their billing system. trying to understand the way they bill is impossible. my insurance provider and I had a 3 way conference call and all she did was read my conversation that I had with my doctor. what I was diagnosed with, etc. had nothing to do with the billing in question. nothing got resolved because they will not accept responsibility for their error. Remember my visits all had to do with the homicide of my husband and the trauma that I was dealing with. This is the last thing I would expect from my medical provider whose treating me for trauma. read more

Horrible!! First of all their billing doesn't match what insurance is billed for. A slight switch and bait. So patient is forced to pay deductible because of a conversation versus services rendered. This should be illegal!! I will not go to this dr ever again. John dow is probably better!! I would of given 0 stars but it won't let me. Pick a different dr!! read more

Made an appointment with Orangeburg Medical Center over a week ago. I was told that my doctor was out of town, but I could see Dr. Shergill. I came for my appointment, and the doctor refused to see me. I have medication that needed to be refilled for high blood pressure, and no one in the office will see me because my Doctor of record is out of town. I advised the attendant that I was feeling in distress and had been hospitalized twice for my condition. At that point she told me that my appointment was cancelled, and I could not be seen. I left and went straight to the urgent care, where they took my blood pressure and it was 151/116. I needed medical attention and the doctors and nurses at Orangeburg Medical Center denied me any help. Do not come here. read more

Quite frankly I'm not sure why this medical group has such a low rating. I'm not even sure how I found here to switch from my pediatric doctor to move up to my "adult" doc but I'm am more than pleased with Dr Shergill. I currently am a fulltime college student out of town that is busy during the working hours throughout the school week that they still make time to put me into their 'emergency' appts on Saturdays! The wait is never too long and once you're pulled into the checkup rooms you're pretty much out in a jiffy! I like the convenience and really appreciate everything they do here from the friendliness of the front desk to the kind nurses and the personable doctor. It was a nice transition changing doctors and I'm glad I chose orangeburg medical group. read more

My husband and I both see Dr. Banuelos at Orangeburg. He's wonderful and never rushes you out the door. Hes totally committed to his patients. His nurse is also awesome. read more

Been a patient there for years. Doctors I've seen are just fine. But scheduling an appointment is a nightmare, office staff is terrible, getting my prescriptions called in is another nightmare. Almost never get it right, trying to fix it takes 3-4 days. emailing the doctor for appointments or anything takes days to respond...nurses I assume are too busy (understaffed) or are just not trained properly or just suck at there jobs and don't care...referrals and everything else is just a bad experience, not just sometime but almost every time! I never take the time to wright a review but I hope someone will read and care and make some changes...I would love to find a properly run office and good Doctor but dealing with insurance and finding good service is not easy in America in my opinion. read more

I have never had a great experience here (hence why I don't actually get service here) but to wait and help a family member to just get some pain medication takes 4 hours, an appointment, and (so far) an hour late on that appointment, 30 minutes from closing time, and in an empty lobby is just horrible service. Last time we waited 3 hours after an appointment. But they sure as hell already got their co-pay on time. read more

Dr. Christina Chan is my Dr. she is the best , I had a dog bite me at the vet and first I was going to go to E.R. , but I ended up walking into O. M. G. On Easter Friday afternoon and she saw me as a walk in thank you Dr. Chan and Angelica you are the best only 7 stiches read more

This place has the WORST customer service. The doctors have always been good and knowledgeable but it doesn't compensate for the bad service. read more

Dr. Miguel Hernandez is the worst doctor at Orangeburg medical group. He is arrogant and condescending and speaks to his patients like they are four years old and have a learning disability. I would never recommend this doctor. The young receptionist should learn customer service. read more

I found Dr. Mari a very caring Doctor... What he cares about, I'm not sure?

My parents are elderly and have been going to Dr. Banuelos for years. They chose him basically because he speaks Spanish. (my parents don't speak English) It's obvious some doctors only do their job for a paycheck. This one is one of them. I've been there before with my parents. He pretty much told my mom, he has done all he can for her pain, etc... it's a natural part of aging, and pretty much to deal with her own pains, he might of well just said "suck it up". He doesn't take the time to listen to you. He will also say he'll be right back, leave the room and take forever to return, only to get you out the door. After a lot of researching, I found my parents an excellent doctor. (will be doing a review for him too) first visit with my father was yesterday. ( I was with them) He stayed in the room for over 30 minutes getting all the details, reviewing every medication, (my dad brought a bagful) telling him what each one was for, etc.....needless to say my parents love their new doctor, and his genuine caring for the elderly. My mothers pain has subsided significantly. Their new doctor is not hispanic but speaks Spanish very well. I will be posting in detail about their visit with the new doctor soon. If you're considering DR. Banuelos, stay away. He's not the only doctor who speaks Spanish. read more

I am really disappointed in Dr. Banuelos! His manners are worse than an animal. Went in with my mom and when he came in didn't even say hello, he just seemed in a bad mood. I find that very unprofessional, and that is only the beginning. He started yelling at my mom about the medications he didn't prescribe her. He just keeps blaming everything on her aging and weight and diet. Doesn't listen to her and rushes everything. Every time we go he says he will be right back and usually doesn't come back until we tell a nurse and he just basically tells us to get lost. I have to say he is the worst doctor I've ever gone to. if you want a doctor that doesn't listen,rushes you and doesn't pay attention to you, oh and yells at you, with a fricken rude attitude this is the guy for you. But if you want a caring doctor who will listen and give you what you need and patience i would suggest not getting this useless person who calls himself a doctor! read more