They get a 5 star for coming out when I needed an inspection done during the weekend. However when…read moreI paid extra for a service to have my sprinklers inspected the company they sent out essentially took my money and ghosted me. I called them to talk to a manager and was assured they'd return my call. Never returned my call.

Had my property inspected he did a awesome job seen things that I wouldn't have thought to look at…read more I would recommend them to everyone. Reasonable prices and you get what you paid for

David Drown was very thorough and professional. He was very nice and extremely helpful explaining…read moreevery little detail. I would definitely recommend this company.

I would never...recommend this inspection company to anyone…read more They just completed an inspection in Chandler and not only killed a deal they made recommendations to contractors to do the work. Is that a good old boy make work arrangement or even a conflict of interest? On a home that was built in 1995 they did new home type inspections with current building requirements and codes and what common sense would suggest normal lived in conditions. On another note it seems like a new hot button in the real estate industry to recommend underlayment replacement even though there have been no leaks and no insurance claims whatever. Is it possible that realtors are using this as a ploy to get the price down? A suggestions would be to separate health and wellness issues and cosmetic issues so you don't kill sales or just shift over to new builds inspections only.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

Not sure how well their business is. But this driver in this work vehicle was driving like a…read moremaniac. I watched him in my rear view mirror as he drove recklessly. He eventually was tailgating me and then proceeded to drive around and cut in front of me. Almost causing an accident. When I honked at him he flipped me off and started yelling. I had wife and kids in the car so I didn't get crazy back at him. He eventually turned into the chandler mall. I figured he was late to a gig but he was just joy riding. Not caring about others on the road. Very terrible employee to drive the work truck like that.

We've used Isaac and his other inspectors that he has personally trained for years, and they have…read moredone such an incredible job for our many clients. Their Inspection is far superior to others we've experienced, and the presentation to our clients is always spot on. They are full of information, patient, answer all questions, and even bring chairs and a big screen to display the hundreds of photos taken. Great job team IC, keep up the good work!

Fantastic Experience! Ben showed up early for the job, and was very prepared. He was very thorough…read morewith his inspection, and brought up several great points I had not even thought to consider. They have state of the art equipment that detects insulation issues, and temperature variations. He did a free termite inspection without me having to ask, even though he was about $50 less than the other two estimates I got for the inspection in the first place. I had the report in hand with all of the photos, and recommendations very fast! Less than 24 hrs. The report was well done, and easy to understand even for me, and I know nothing about homes... He even included pictures and sizes of items I need to replace in the report so I can easily take it to Lowes, and purchase the items without research. Over all Great Experience, and would recommend to anyone.

My wife and I had Ben inspect a townhouse for us, he was great. His communication was excellent,…read morevery knowledgeable and was very helpful for this first time home owner. We highly recommend him.

WOW! What an inspection! Patrick did a fantastic job for us…read more After we went over the inspection that he did for us, we decided to get a sewer inspection also. We decided that it would be money well spent. Seeing all the stuff that was missed during our first inspection when we bought the house, we now wish that we would've have Protect Property Inspections then Instead of another company. I would highly recommend them and Patrick for your pre-buy inspection and your 1 year warranty inspection. They were great and we now know what duds to be fixed. Thank you Patrick and Protect Property Inspections! Bob Ogan

We shopped around for a few inspectors and PPI stood on top with the best pricing and services…read moreoffered! Seamless process from receiving a quote to finalizing the inspection/ receiving results. Super helpful we got to review the report with our inspector who was very knowledgeable and thorough. Will definitely be recommending to family and friends!

I feel so lucky to have found Derek and his team three years ago. I was an out of state landlord…read morestruggling to do things myself with a crazy work schedule, and after an expensive and drawn out eviction, Derek came in and totally changed the experience. I know they're not doing as much property management anymore but he made it effortless for me, always having solutions in mind for any issues that came up. Most recently he and his team did a big remodel on my condo to get it ready to go on the market. It's obvious he knows the market and its trends, and has solid connections with sub contractors and real estate agents who filled out the rest of the team. He was responsive, consistent, super knowledgeable, friendly, and a great leader. The sell of this condo will bring in a nice profit and Derek played a huge roll in it with the timing, strategizing, beautiful remodel, and assembling the team. He really knocked it out of the park the past few years. It's bittersweet to have everything wrapping up but I know he will continue to do great work for other people.

Over the past few years I've known the property manager at DeVan MGT and have nothing but great…read morethings to say. Their properties are in great shape, the tenants have always seemed happy from what I can tell and they seem to really care about their renters. I've always felt that they provide a service that is friendly, economical, reliable and honest. If you're in the market for renting or need some help with MGT I would recommend contacting these guys. They're currently helping me with my property and I'm excited to continue our relationship.

If you want an inspection company that picks up the phone on the first ring, has amazing customer…read moreservice both by phone and in person, and has professional and very nice inspectors please give Valley Building Inspections a try or at least have them give you a quote. You'll thank me later. This company was ultra competitive on price and quick to schedule, inspect, review, and send the report. Preston was our inspector and conducted an efficient and professional inspection and report. I'll be using them in the future.

VBI was able to schedule us the day after my realtor called. We have a short 15 day close so…read moretimeliness was important. Josue was very thorough and very professional, he actually sat down at the end and covered everything with us right on site. I have never had an inspector do this before. It gave us more confidence in the inspection, he was able to all us to areas with concerns and suggested we call other specialists for further mechanical inspections.