Trying to speak to anyone at the Akron office is awful. 76 min on hold to be hung up on. Had to call back just to be told i will receive an email in 48 to 72 hrs.Machine broke last night. Call center is awful no help. I just closed my account and find a diffrent company. read more

I'd give no stars if I could. They don't care about their patients. You are a dollar sign. They don't keep track of what's needed. I got a c pap machine from them, it was recalled they gave a new one. Yet they still send the water tank tubing and filter for the old machine which baffles me anyway because when I had the machine they rarely sent the supplies needed, i usually bought my own off ebay. They won't fix their machines when they brake. Honestlty if you need a medical company that worries about taking care of their patients I recommend healthcare solutions. read more

The staff is amazing. Very helpful. They had what I needed. Building was a bit difficult to find, that's the only complaint I can come up with. read more

My insurance company specified Cornerstone as their preferred provider for DME. Received a new Airsense 10 from them a few weeks ago. Smartstart was NOT activated. Smartstart was activated by Apria on my previous Airsense 10. 3 times I called Cornerstone for post sale support and not once {!} did any tech return any of my calls. Finally I went online and found a video that taught me how to access the Clinical Menu on my device and I had the much desired feature activated in less than 60 seconds. I will NOT be using this vendor ever again. Thank goodness for YouTube "How To" videos. read more

Very, very bad service. They charged us $549 for guaze we didn't not need and did not get. The first person told me that was the amount insurance would pay so it was OK ( that was suspicious) but my insurance company denied it and why wouldn't you... who needs 6000 gauze pads. I talked to 4 different people ant Cornerstone/Aerocare and none of them fully resolved it. I am shopping for another provider. read more

I highly recommend Cornerstone Medical services. I have Covid so my doctor ordered me supplemental oxygen. Chris came out within an hour. He explained everything to us and was very kind. Without this oxygen, I'd be in the hospital. I feel very very fortunate to have this. read more

This is the worst company the world even the only thing that I only received 1 item from them was a rollover walker that was defective the wheel lock would pop and I fell flat on my face I hate this company they can go to HELL! !!!! read more

I'd give them zero stars if I could. This medical supply company is the worst. They've sent the wrong supplies for my bi pap numerous times and then expect you to come in and exchange it. When you call in to reorder supplies they act like they are doing you a favor by answering the phone. Horrible service all the way around. The just sent filters. I call to have them exchanged and asked them to send new filters. They said I would have had to have more than the filters sent. Because of the policy they have that they don't send supplies if the order is under $40.00. What a joke, all I received were the filters. After I told her that, she transferred me to somebody in Chicago. I would advise anyone to use another medical supply company other than this one. Terrible read more

Kristine was so helpful and polite, after having a few challenges in the past with other workers, she put my mind at ease, as well as, my 90-year old mother, very informative and has regained my confidence. read more

people done understand. aerocare and cornerstone Joined teams. so aero are calls people for delivery service. if people call cornerstone locally and leave a message they most likely won't get a call back, unfortunately, for certain needs - Awrocare seems to be more of a call center. But if you walk into cornerstone personally (mine is on High St in Akron, Ohio) - the people are so very friendly. they work with you on your respiratory equipment as best they can. they get a lot of older people who don't understand the most basic things and the sweet elderly ask the same things over and over again. I noticed this waiting a short time during my appointment. I would ask people to be more forgiving in this time and age bc the workforce in healthcare is so demanding. the population has grown and there are not enough staff- as people are not working for some reason? The people who are working at Cornerstone at this location are fabulous. the problem is the collaboration between Aerocare and Cornerstone is confusing for everyone. and insurance policoes and politics are making it way worse! this doesnt give it the right to bash the company though bc of dumb a$$ federal laws. i truly appreciated Cornerstone's help today. Amanda and The young lady at the desk were phenomenAl. I cant remember the desk girls name but she's the. best customer service girl I've ever seen. read more

Everyone I have met at this location has been very friendly. As long as bills are paid and money isn't owed, supplies arrive on time and in full. Peoples' negative reactions probably stem mainly from not understanding their insurance plans, and not realizing the insurance companies basically run everything as far as pricing goes. read more

I give them one star, but that's higher than they deserve. This is the company my insurance works with and that's the only reason I would deal with them. I have severe apnea, and I'm trying to get the CPAP machine I need. I've been trying to talk to the person I'm supposed to work with, but I can't. I've left messages, but no response. Trying to call is pretty much useless- I follow the prompts to talk to someone, but I keep getting a message that "the extension is busy" and being returned to the first voice prompt. read more

Hard to work with, never followed up on order. It took 6 months to work on equipment order, finally to transfer order to another company who filled my equipment order in 3 days. . Denied they had needed documentation but when I asked them to forward to a new company all the documentation was there. Don't waste your time. Very hard to deal with IF you can get someone on the phone read more

This company has been a nightmare! My mother is on oxygen during the night because her Oxygen levels are extremely low while sleeping. She has had their machine for about 2 years and can never get anyone out to clean or service it. They used to tell her she didn't have a machine! She definitely does. So then she's been trying to get new hoses and stuff. They told her in November 2019 they needed her new referral. No big deal. She did that and then they wasted time and never returned her calls, and finally in December of 2019 they said they need a new (pulse ox). Okay no problem. She did it on the 27th and retuned it the 28th, and now after not hearing anything my mom called last week and "Brandy" said she was good to go and the tech would call Friday when he was on his way to deliver it. Well it's 6 days later and she still doesn't have it. As her caretaker, I called yesterday on 1-22-2020 and spoke to Jody. She was great. She had no clue why Brandy was working with my mom since it wasn't her department. We were told we would have the director calling to handle it by herself since we have went through so much trouble. Well today on 1-23-2020 good ole Brandy called again and told my mom she needed to come in for another pulse ox!!! She already did it. This is ridiculous. If they don't call by Monday I will be pulling her referral for a different/ better supplier. My mom is 64 and has emphysema! She just had neck surgery, and isn't healing as fast as usual due to the lack of sleep because she has no supplies!!! read more

I have sleep apnea and I am on oxygen. I have worked with several people from Cornerstone Medical Supply. From the delivery men who delivered oxygen late at night when I got home from the hospital, respiratory therapists who made sure I had the correct equipment and understood how to use it, schedulers who have set up oxygen services for me when I am on vacation, to the gentleman (Greg) working the desk in the showroom who handles my oxygen supplies. Greg is very efficient as well as empathetic. He listens and goes above and beyond to help me as I struggle with needing oxygen. read more

This company is totally incompetent. Thy have screw up a c-pap order on two separate occasions causing me to go without a sound sleep for weeks! read more

Maybe it's me, but this is one unfriendly bunch of people. They come across as rude from the time you walk in the door. This is where my insurance company sends me for this type of service so I guess I'll keep coming here until told otherwise. Never busy in here but I always feel like I'm invisible... read more

its slow been dealing with cpap suppliers for years takes about 2 weeks to get anything even when my machine broke had to go without for 2 weeks read more

I have to agree with the gentleman that wrote the review before me. The blonde at the front desk acts as if it's her company. She has to be the rudest I have ever come up on. The people that help with the CPAP supplies act as if you're stupid. I was in the medical field for 45 years and I never treated a patient the way these people do. I have a new Rx from my husband's doctor for new supplies. I've been dreading calling. Unfortunately, this is where Summa Care sends patients, so we're stuck. Thank you Robert S. as I thought it was just me. read more

terrible company puts you on hold forever sent in tubing defective and claims it was not defective had a hole where joined together would not replace terrible customer service dont use them read more