It's difficult to get through by phone. Since AI answers the phone now. But the PA's are terrific! Demi is wonderful. The front desk is very pleasant and helpful. The office is always neat and tidy. Once you get through you will be in very good hands. read more

I want to clarify that this review is based solely on the scheduling/phone system and the extremely long wait times during office visits, not on the doctors themselves, as I have not had the opportunity to meet them yet. The PA we did see was very kind and helpful. Unfortunately, the communication and scheduling experience has been incredibly frustrating. I have called eight times, left four voicemails, and waited on hold for over 25 minutes without getting through or receiving a return call. My son has recurrent shoulder dislocations and recently had his shoulder dislocate while he was sleeping. He needs to move forward with surgical evaluation, so being unable to reach the office is especially concerning. We have also experienced very long waits once we are actually in the office. Based on other reviews mentioning similar concerns, I hope management takes a serious look at the scheduling and communication system. Patients dealing with urgent medical issues need a reliable way to reach the office and receive timely care. read more

This was a terriable to wait 41 min on hold to get a person who needed me to spell Promisecare to them, and it take 20 min to even set the appointment. I'm going to get another referral elsewhere. It appears their customers have very little value to them. They will not call you back, so if you want good customer service go elsewhere, they are not the only Orthopedic , you have choices. read more

I have found the actual surgeons and practitioners to be fine. My issues are with the clerical and support staff. Rarely does anyone actually answer the phone. Everything goes to voicemail and only occasionally do they return your call in a timely manner. I get the distinct impression that everyone is overworked since the waiting room is always packed. I also have an issue with the cleanliness of the consultation rooms. If you look closely at the picture you can see how dirty and smudged the exam table, floor and stool are. Overall the establishment doesn't build confidence. read more

Corona-Temecula Orthopaedic Associates - Exam room - Physical Therapy Near Me - Murrieta, California

I have a referral through the VA and I have been calling all day and left voicemail! No one is returning or picking up call! They are living up to their current rating! Negative Stars allowed, they definitely deserve that! I'm calling VA to cancel my referral and go elsewhere. read more

Horrible... the doctors have been ok but trying to resolve issues or get ahold of the office staff is impossible. I paid bills through their online payment system. They were not applied to my account. It's been weeks and no one answers or will call back. I stopped going to PT there also for the same issue. No response to making appointments and a rude front office person that acted like it was a problem to check in or schedule. Save yourself a headache and go to a different practice. read more

Im only leaving a star so that I can say how bad this office is along with the doctor who saw my mom. The staff is rude, it takes more then an hour to be seen, and when you are seen its for 2 min. Run from this office. read more

Cannot get a live representative to schedule an appointment. After phoning multiple times and multiple messages, hangups and eternal holds I went on line only to be directed to yet another form for HMO and cannot book an online appointment either. Worse phone/ receptionist management yet! FIX YOUR SYSTEM!! At least the doctors are good if you can get in the door. read more

Corona-Temecula Orthopaedic Associates - 50 minutes on hold after a rep finally answer and put me back on the eternal hold. What a joke. - Physical Therapy Near Me - Murrieta, California

No one answers the phone. No one calls back. On hold for 10 minutes then shuffled to voice mail. Operator does not pick up. I need my records! read more

ive been a patient for almost 3 years and always been treated wonderful until last week I saw Dr S month ago to get my next round of gel injection he was great made the appointment for June 23rd the injection wasn't in yet ok upset but ok I call Friday girl at desk said oh its in, well how come no one called, she couldn't answer that, she said ill have the person call you by end of day to schedule, no call, I call Monday morning oh sorry I have to have the person call you to schedule this went on all day, here it is Tuesday ive called again still NO ONE HAS HELPED ME all I get when I call is the call center, when did the office go to a call center? ive always called and got the girls at the front desk, and that stupid AI doesnt help! I need an appointment my gel injection has worn off Im supposed to be going to Vegas next week for grandson basketball tournament and as of now I cant even walk to the restroom, I hope someone in the office reads this and figures out something needs to be corrected, I worked customer service for 30 years I know how it works.. ive never sent a review but im at the end of my rope. this cant only be happening to me.. read more

Want to give a shout out to Janine (not sure how she spells it) and Kevin. They really went above and beyond to get me the help I needed. Very happy with the care I received. Nice office and other staff were pleasant read more

I sat in this office for 3 hours waiting to be called to see the doctor. I was suppose to be given an order for an MRI before I I left the office, but I wasn''t.They said. we will call you, it has been almost two weeks.I called my insurance company to complain.I was told , this order was suppose to be done electronically,while I was there,and I should not have been told wait to receive a call.I called this five times about the Xray,no return call to date. These people are incompetent.My insurance found me another doctor for my care. read more

Dr. Sayegh is a good surgeon who caught my mother's septic arthritis! and saved her!! The office staff are busy and it is hard to get a hold of staff to make an appointment but the PA is also good. read more

2.2 stars. I'm not surprised after our experience. Sports parents, avoid this place like the plague. Son needed a clearance note from the doctor to be allowed to play high school baseball. Game is Tuesday, my sons mom calls Monday and leaves a message. No call back. Tuesday morning leave another message. Midday realizing they were not going to call her back, she calls until she gets a hold of someone. This employee was super irritated and immediatly became difficult because she had the power to be. "We have 72hrs to get the note out." Whatever, son has a game on Thursday. He will have to miss one. Thursday comes and goes. Mom calls Thursday morning, "We will put a rush on it." Long story short, Friday at 5pm they finally emailed it. Employees treat customers like it's an "US vs Them" game. When I looked up the reviews when I was ready to write one. It made sense. For your sanity and your kids sports. Don't go here. read more

2.2 here's a surprise. This establishment is garbage. My wife fractured her foot. We scheduled an appointment and brought our own x-rays. The Dr. told us she can walk on it if she feels ok if not stay off it. THAT'S IT. It was like a 5 minute discussion. We had our own crutch, boot, and shoe. He did nothing. There was no procedure. Charge? $990. Insurance paid $300+ then they send me a bill for another $100+. I called the front office and said, hey how much is an office visit she said 3-500 depending on if there's casting. Why are you fleecing me for $990? The insurance covered what the cash price would have been and you're still trying to squeeze for more. Garbage human beings. If you INSIST on coming here CALL FIRST and pin down exactly what the charge is going to be. *** New Info *** So this is why I was charged with: Office Outpt New 45 Min January 10, 2025 $419 $244.80 $174.20 Cltx Metar Fx W/O Mnpj January 10, 2025 $571 $331.96 $239.04 I chatgpt'd the second charge because again no procedure was done. She crutched herself out of the building with a sock on and that was it. Here's what CHATGPT said about the "procedure" being charged for $331: No cast, no boot, brought your own x-ray -- is this charge legit? Unfortunately -- yes, technically. Billing guidelines allow for charging closed fracture care even if: No cast or boot was applied No manipulation was done X-ray was provided by the patient It's considered a "global" fracture care charge -- covering the evaluation, treatment plan, and usually includes follow-ups for that injury. BUT... You could challenge it if: The doctor did nothing except look at your x-ray and say "yep, it's broken." No exam, no advice, no instructions, no plan = not really fracture care. Conclusion: $419 to use the room for 10 minutes $571 for the guy to walk in the room confirm the previous diagnosis and say yeah stay of it or don't it's up to you. Hope you enjoy your Maserati you thieves. read more

Both my wife and I are patients of this practice and we both needed new hips this past year. Go figure. Ahh, the married couple who shares hip replacement surgery together, stays together. LOL. Our surgeon Dr Tooma and his NP Assistant Demetrio were great. He listened to our symptoms, did a thorough examination, ordering some tests, came back and explained the results, then reviewed our options and what our next steps might be. In the end, my wife went first and I was her wingman. I helped her over her three months of Post-Op and then she helped me. I recently had my three month followup and things are progressing nicely. Along with my Physical Therapy at All-Star on Antelope, things feel, well.... almost normal again. Btw, they also offer Physical Therapy here too. Thank you Dr Tooma and NP Demetrio! read more

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Geneva was awesome and Dr Tooma great listener . Glad Dr Tooma sent me for MRI to see exactly my problem Is with my shoulder spams Murrieta office read more

They never answer their phone with a live person. You get shuffled around with their recordings & when you do leave a message they never return your call. I tried calling their Murrieta office & their Corona office, but I get the same run around. I notified my insurance carrier & they could not get through. These people need to get more people covering their phones, this is ridiculous. read more

Dr.Eli Sayegh gave me a second chance to get my life back after years of suffering from shoulder pain ,series of injections and seeing two previous surgeon ,he was and always is the doctor that I'm fully trusted with my life , he had done my reverse total shoulder replacement,my right knee replacement and recently my left knee replacement,they are 1 1/2 years apart , best outcomes for all of them,no complications,no more pain and fully gained range of motion more than I had expected. Thanks Dr. Sayegh for your kindness and your words " I'll take a good care of you " means the world to me as a patient and anyone who lucky enough to have you to perform their surgery ! THANKS read more

Terrible customer service. Horrible turnaround time for any service. I would definitely not recommend. They never answer the phone do not return calls in a timely manner. I dont know how they stay in business. Cant keep track of referalls. I would add a zero if i could read more

If you've ever wondered what it's like to spend an entire feature-length movie listening to elevator music, just call this doctor's office. I tried to make an appointment and ended up aging a full decade on hold. By the time someone answered (actually, no one ever did), I had self-diagnosed, Googled my treatment, and written my will. Honestly, at this point, I think they're not a doctor's office at all, but a psychological endurance experiment to see how long humans can tolerate pan-flute renditions of 80's hits. Spoiler: not very long. Next time I need medical care, I'll just shout my symptoms out the window and hope a passing pigeon delivers them faster. read more

Don't go. All of these 1 star reviews are spot on, and mine is the same. Wish I had seen them before I went. I'm 67 years old. Corona Temecula Ortho has been the absolute worst Dr. office experience in my life read more

From the moment I got there I was taken care of. The front desk got me a same day appointment. My PA Ashley Hiller was amazing at getting my diagnosis quick and advocating for my surgery for my Achilles. I always felt like I was in good hands with her. My nurse Geneva was my light at the end of the tunnel. Every visit she was knowledgeable, fun, full of smiles and laughs but always made me feel safe and comfortable and reminded me this is temporary. I often felt weak and less than during my injury and she was always able to melt that away. Dr. Tooma did my surgery and was very knowledgeable and made me feel safe before and thru the surgery process. I'm almost 100% and just had my last visit and I am thankful for this whole experience! read more

Corona-Temecula Orthopaedic Associates - 3 month after Achilles tendon surgery - Physical Therapy Near Me - Murrieta, California

Waited an hour and 45 minutes for my appointment and was misdiagnosed. It was the absolute worst experience and set my recovery back by 8 weeks. If I could give zero stars I would!! read more

It gets a one only because there is an office. Here I am back on Yelp months after an issue with an MRI being ordered. Well guess what..went in with another issue on my hand and the PA said he would order an MRI. Waited 3 1/2 weeks and didnt hear or see anything regarding an MRI. I called the office and I was told the orser was sent to Radnet the same day I was in office. So glad they know how to communicate. I called Radnet and sure enough they had sent in a doctors order. I made an appointment and went there today ( 6 weeks since original appt) and was told by Radnet they couldnt see me because the Insurance had never authorized the MRI. So I call Corona Temecula Orthopedics only to find they never submitted it. Now if I miss an appt they will bill the insurance.....how about I bill Corona Temecula for 1 1/2 hours of my time and gas for an appt that was never authorized. Its unfortunate that I have to use this practice with my insurance because I have NEVER had a good experience in 5 years. I think Elon needs to go in and clean out the inefficiency! read more

He did a total knee replacement and left on vacation the next day without telling me who to contact or talk to if I had a problem. Which I did my knee got infected, I called Dr. Tooma a couple times without any return call from him or his office. A couple days later I went in and out of unconsciousness because, my blood pressure dropped so low and was transported to the hospital by ambulance. I don't remember a lot of what happened while I was there except for what my sons told me. I do remember the nurse that released me told me I'm very lucky to be here. Oh and the hospital tired to contact Dr. Tooma with no answer. I was released 3 days later and had a hard time getting pain medication from his office it was an every week ordeal because that's all they would call in. I'd really give this doctor a minus one if I could. Please do your research. read more

Update: So hard to get a hold of them to answer a simple question, and when you do get someone they transfer you back to the main number. Its a joke read more

I went in the middle for this review. I see PA Kevin Fryer. He is professional and welcoming. 5-star all the way; excellant bedside manner and very kind. Front office staff, OMG ! Indrcorous is the best word to describe the woman working the front desk. The doctors should have a sit down with them and explain what customer service is and how their disrespectful attitudes toward the patients can leave a bitterness toward their place of business. read more

I do not recommend this clinic. They do not answer the phone at ALL! After waiting to get scheduled, I didn't even see a doctor. They sent a Nurse in to discuss my care. This place is awful with customer service. I asked if I should drive to the office just to get my appointment scheduled, and waited 45 minutes before I got hung up on. I DO NOT recommend this place at all! read more

It's been 8 months since my total hip replacement and Dr. Ghassan Tooma, you have completely changed my life. 10 years of constant pain 24/7, being so depressed because I couldn't do anything myself. Using a walker, a wheelchair and a cane, to today 2-23-24. Today, I can walk normal now. No limping, no pain, no walker, cane or wheelchair. You have given me a second chance in life, and I am forever grateful. I have a skip in my step now and people see me now and say "You look great. You look younger & so happy" They are so right. I am so happy to do the little things in life without pain or crying. Dr. Tooma, you were a God send and God answered my prayers when giving me you. I will never, ever forget you and the people at Oaks surgery center for your kindness and making me whole again. God bless all of you who had a part in my surgery. read more

was charged a copayment in error. they admitted error promised to return payment, since last August. have made numerous calls to billing office, left numerous messages. no one responds. terribl customer service. The doctor who examined me spent five minutes, said I needed a knee replacement, but I'm too old for surgery. offered no alternatives. waste of time read more

Wait time was good, I did not have to wait too much to be seen. I saw Dr Jeff Kimball. He was professional, but a little arrogant. Must be his age as he is young and had someone shadowing him at the time of my appointment. Overall good experience. read more

Stink Stank Stunk!!! I've been coming here for a year to get a cortisone shot in my knees. At first it wasn't to bad but has since gone downhill. Some of the nice front desk staff are gone they left not sure why . Today was my last visit to this horrible place. First of all you wait an hour or more past your appointment time. Four people in the waiting room had the same appointment time as me. They only have two doctors working and at least 30 or more people waiting to be seen. Do they ever consider that some of us are in pain and sitting on those hard uncomfortable Good Will chairs does help. There are elderly patients waiting for over an hour and in pain Absolutely unacceptable!!! It's like your in the free clinic but there getting paid by all of are insurance companies including Medicare. There are plenty of doctors at other offices you can go to. I just started going to Dr Kellings at The Spine Institute in Murrieta. Awesome doctor and amazing staff beautiful office. He also does cortisone shots in the Knees etc. Good luck read more

I am amazed at the lies people write about Dr. Baum!!!!! Dr. Baum is not a good doctor he is reckless! Extremely irresponsible! I had a horrific experience with Dr. Baum who clearly doesn't have the education or experience to do complex cases so he turns you away!!!!!! No plan just boots me back to my primary extremely rudely. One question I have was why see me in the first place??? If you like no care or the non plan plan, waiting hours to be seen while later appointments get called before you then this is your place!!!! Sending someone away is against everything the Hypocratic Oath he took to become a Doctor in the first place stands for!!! I have blood clots he didn't even check my foot to see if I have one in my left foot!!! Dangerous and deadly in my case!!!! Having no future care is disgraceful and extremely dangerous!!! Smart Doctors always find a way he took two minutes with me to turn me away because he clearly isn't smart enough! That's why he doesn't work at the Mayo any Orthopedics first choice best in the Nation!!!!! I am from Boston @ MGH or any other excellent hospital if this happened there he would have been fired immediately and walked out with security FACT and every Doctor in the Department and maybe more would report his Medical License and he be ruined! He even told me Mayo would be a good fit because of there vast knowledge of orthopedics (so he admits that he does not have vast knowledge) and I have a friend very high up at Mayo whom now is currently reporting him to the State of California yes I called him from the parking lot while balling my eyes out! It was between Dr. Baum aggressively pulling and pushing my foot and lack of treatment, respect, knowledge ....! !!!!! This outraged for the record my dear friend at the Mayo Clinic not a man you want mad and he's furious with what happened to me and not happy at all! He called Dr.Baum an idiot sadly who should not be in orthopedics or medicine at all!!! "Not fit" was also used! I think It's truly amazing he has a medical license! The best part telling someone to go to Mayo is telling you he isn't smart enough to help you!!! Not all stars shine bright he thinks he's a star not me!!! The office itself is bad I went to a 10:00am appointment they took me 1 and 1/12 hours later! The office worker in the front is very rude for no reason I just asked for my ID and insurance card back! The medical assistant was nice took basic information no questions for me but then they sent me for an x-ray he was lovely by the way! Why he wanted an X-ray but can't help me????????? The office also doesn't go in order of your appointment time the lady beside me had a 10:20 I was 10:00 but she was seen 35 minutes before me??????? Dr. Baum is a cash cow company that way over books to provide a Nice but highly unethical practice! It is impossible to see the amount of patients he has a full office and people are lined up out in the hallway and he 's the ONLY Doctor not even a nurse practitioner in the office?????? What a little over a minute a person is not safe, possible, effective or ethical! I had an appointment with my psychiatrist about an hour after she reported his license as well! I was clearly was still balling and so red still after all I went there for care. She reported him because again I have an extremely bad history with blood clots which I told him (3 times) and the lack of care given. He leads with a massive ego with zero brain to back it up that's why he can't hear you! It was so disappointing for me the fact he didn't seem to give a care at all and he never checked my foot for clots is such dangerous business these are mine and people's lives!!! He walked out and I didn't know the appointment was over no good bye nor did he ever talk to me about my X-ray it's crazy to me!!! I think he is a man who values money over his patients!!! Don't walk run before someone dies god forbid. Marie Verga read more

I feel fortunate to have had Dr. Eli Sayegh perform my shoulder replacement surgery. During my appointments with him he was terrific, informative,sensitive, knowledgeable. It's been 5 months since the surgery and after intense physical therapy I now have full movement of my shoulder without pain. Thank you Dr. Sayegh. I have been going to CTOA for over 4 years for knee , shoulder and hands issues. The doctors and PAs that I have seen are all professional, compassionate and kind. I have felt at ease and confident in receiving expert medical care. All of the staff is great too. I have been very impressed with my experience at CTOA the Murriets office. I will continue to go there for my orthopedic care. Highly recommend. read more

Corona-Temecula Orthopaedic Associates - Physical Therapy Near Me - Murrieta, California

Thier website states they specialize in orthopedic foot and ankle. I called and the operator told me they do NOT specialize in anything. They are just general orthopedics with no specialties. read more

Went through 3 different PA's, the first was the worst didn't want me to converse at all. The other 2 were helpful.

The female operator worked 2:55 pm 8/8/2023 was so rude. Does she really want to do patient care?

I received a call & voicemail from the VA at 3:30 PM. The voicemail said that the receptionist she spoke to was adamant that I, the veteran, be the one to call and schedule my appointment (not how it typically goes for veterans but whatever) directly with the provider myself. It does not typically go like this because everything needs to be authorized prior to any care being given. I then called this provider and spoke with the most insufferable woman I have EVER encountered working in the medical field, Toni. This woman began to bark questions at me which I didn't think much of at first, until she asked me for my insurance information. Mind you, this is after she asked for my identifying information, I called 6 minutes after the VA left me a voicemail meaning she HAD JUST spoken to the VA about me specifically within 15 minutes of me calling. Yet, Toni, acts clueless when I say "The VA told me I had to call you, whats the purpose of it?" To which she ignored me and asked for my insurance information. I repeat that I am a veteran give her my social and tell her that "the VA just spoke to someone in that office and they said I had to call." She then tells me, "I don't know who spoke to them." This was the first lie, when I called my VA case manager (a title I chose since I don't know her actual title) she said she spoke with Toni as well and was met with complete disrespect as well and an attitude. Her disrespect was so bad that if it weren't for all of the posts on here about the ibismal patient care service there, specifically with the office staff, I would've assumed she was somehow being racist. That is the only reason someone would knowingly speak to A PATIENT, NOT A CUSTOMER, A PATIENT, in such a way. Bedside manner and respect and all the other polite qualities that one should have whilst working in the medical field, she did not have. To her this was Taco Bell and another customer is complaining about there being no more hot sauce. For someone to treat a patient with the same candor as a disgruntled fast food employee would is mind blowing. Toni needs to either find a new job at a fast food establishment or retire and be a miserable person with their own family. I immediately called back and spoke to Diana (the only one I spoke to that works here with any bit of respect), I informed her of my desire to speak to the office manager and file a complaint against Toni. She told me that the office manager, Emile, was presently in a meeting and would call me back. Around 430 I call back because I do not want to be brushed off and I get told by Diana that he is still in a meeting but he is aware of the situation and will call me by the end of the day. They close and I dont get a phone call. I call again at 8am the following day to file my grievance and I'm told that he is not in the office yet but will be soon. I ask for him to call me as soon as he gets in and if he doesn't that I will call back in 30 minutes. I call back at 8:35am and I'm told that Emile is in a meeting and will call me back after. I was told this again at 140pm & 307pm. I think I found one of the problems they have, which is an abenstee office manager. Finally at 4:11pm more than 24 hours after the fact he finally calls me and immediately goes into the the obligatory "thank you for your service" but didn't lead off with an apology or what was going to be done to rectify the issue. Emile then proceeds to announce his job title which wasn't office manager but rather "director of operations" or some other BS title - FYI Every office needs someone dedicated to managing office things, not someone trying to do 7 things at once, no wonder y'all have such trash reviews. - he then attempts to gaslight me by saying that "that's how important this was, I took time out of my busy schedule to handle this." If all that love for veterans crap and the importance of his job was real, why wasn't any of this handled during my MULTIPLE phone calls? you're not the surgeon, you're the office manager. Then he went on to place the blame on my PCP & the VA case manager... last I checked they dont work for this office and had nothing do with Toni's behavior nor Emile's attempt at running from complaints instead of handling them as they come up. This is long enough as is but I have so much more to say. -I will be following this up with the Medical board of California as I've already contacted them and they said that this is a reportable offense -I will be following up with the VA about my experience with the office staff here and be extremely adamant that veterans should no longer be sent here for treatment if possible or only as a last resort. -If your job involves the health and welfare of others and you do not treat EVERY PATIENT with COMPASSION AND RESPECT, you deserve nothing more than to be fired and to be ashamed of yourself. Absolute trash establishment that I have all this to say about and I didn't even get passed the receptionist. read more

I can't say enough positive things about Dr Eli Sayegh, Orthopaedic Surgeon. He is a compassionate, patient, knowledgable, thorough surgeon that took the time to explain each step of the process and make sure to address any concerns. He has a pleasant and friendly approach and we never felt rushed with our visits. We are extremely happy with the outcome of our procedure (full reverse shoulder replacement) and would highly recommend Dr Sayegh. It also helps that he's a Harvard trained physician in addition to his other accomplishments ! :) read more