Excellent service and very kind staff! They fixed the loose underbody cover on our Jeep at no…read morecharge. We truly appreciate their kindness and will definitely come back if we ever need car repairs again. Highly recommended!

Love Zap! Great customer care and fast, reliable service. They already handle everything for me…read moreon my 2017 F350, but I got into a jam with my brand new 2026 Sprinter Van (too much oil) and they took care of me right away ensuring I had the correct amount of oil (no dip stick in the new vans). Highly recommend!

Background: An 8year trawler liveaboard; former employee of two major marine service companies in…read moreAnacortes; a current boat manager for a 41' sailboat. Recently I had an electric circuit issue on my boat that required immediate attention. ESI and crew stepped up and 'went the extra mile' to repair the problem beyond my expectations. Good guys, good work, good price. Will use again.

This is my first experience w ESI. One technician came w an associate and when the lead, sought…read moreadvice, the head guy was contacted and this warrants a 5 star. Excellent troubleshooting on an electrical matter. The drop comes in the office, as tunnel vision focuses on sales. I have a fully functioning inverter. I don't need two. In connecting the inverter it's neutral and hot wires cross. Maybe, I'll still have them complete the project. Enough details were left out for me not to be apt to hastily do so. I'm all for a locally managed yard that seeks the best possible outcome.

My husband took the car here for an oil change. He was really impressed with how efficient, nice,…read moreand reasonably priced they were. My husband (who normally doesn't say much about some common things as oil changes) came home and made a point of telling me how impressed he was with this place. So I thought it worth mentioning and giving them a shout-out!

Very courteous and did the oil change and various checks carefully and quickly! I need to add more…read morebefore you'll post, so I recommend the Carr Shop!

They are great and honest people. I've been going there for years. They had my vechicle for days…read moreand couldnt find anything wrong with it and didnt charge me. when I got it towed up there it wouldn't crank. They were honest and didnt make something up. Thank you Auto Pioneer.

In March 2023, I brought my Lexus RX 350 to this shop for a transmission fluid service. The…read moretechnician noted the presence of metal shavings in the pan on the invoice, and instead of following OEM specifications and using Toyota WS-compatible fluid, the shop installed Kendall VersaTrans CVT+. I later reviewed the product specifications and contacted Kendall's own technical support team directly. Their team confirmed that while VersaTrans CVT+ may be used where Toyota WS is specified, their *recommended* product for WS applications is Kendall VersaTrans LV ATF, not CVT+. Their data sheet confirms this. When I brought this to the shop's attention, attaching official data sheets, Kendall's response email, and compatibility concerns, they refused to acknowledge any wrongdoing. Their responses were consistently short, dismissive, and unprofessional. I received multiple replies with no greeting, no name, and no attempt to address the core issue. Instead of discussing solutions (which I offered several times, including a fluid replacement or partial refund), they repeatedly deflected and eventually stopped engaging altogether. Despite the shop stating in their own records that metal shavings were present, a clear indication of wear, they opted to use a non-recommended fluid. Over the next 2.5 years, the vehicle accumulated only ~9,200 miles, but the transmission continued to degrade, likely accelerated by the mismatch in fluid. This review is not based on emotion. I've provided documentation, OEM specifications, and direct confirmation from the fluid manufacturer. The shop's refusal to admit a mistake or even engage in a basic conversation about resolution speaks volumes about their customer service standards and technical judgment. I cannot recommend this shop to anyone seeking careful, OEM-spec service or professional accountability. If something goes wrong, don't expect them to help, or even call you by name.

I can not say enough good things about Skagit Grand Central - from my first call to them after my…read morecar was hit by a semi to the drop off process to how nice the location was kept to the update calls along the way - everyone was professional, helpful & so friendly. As for their workmanship, my car looked perfect after the repairs - plus they detailed the interior & removed a stain in the seat upholstery that had nothing to do with the accident!! And, even with needing parts ordered, from drop off to pick up was only ten days!! They also worked so well with my insurance company. If you ever find yourself in need of auto body repair, I highly recommend trusting them with your vehicles!!

Great customer service and excellent work! I had significant car damage after being sideswiped in…read moreSeattle. Within an hour of taking it in for an estimate they had it worked out with my insurance company and called me to make the appointment. Minimal downtime as Francisco ordered the parts ahead of time (I needed a new door plus body work). I took it in on a Monday afternoon and Francisco called me with updates along the way. It was ready Thursday (3 days!) They even cleaned/vacuumed it out for me (it was a real mess!). Additionally, since I needed to pay out of pocket for a new windshield, Francisco let me arrange to have a local company put in the windshield while it was at their shop, so I wasn't further inconvenienced. I'm very happy with the service I received at Skagit Grand Central Collision!

I had a tiny Stone in my wheel/brake system and it was squealing badly. I stopped in at Mark's and…read morein 20 minutes. They had the car up in the air and removed the pebble. They didn't even charge me. Now this is great customer service. Highly recommend.

I had my truck in for a distributor repair, and I couldn't be happier with the service. The shop…read morewas professional, knowledgeable, and took the time to properly diagnose and fix the issue. They did quality work, communicated clearly, and got my truck running right again. It's refreshing to find an auto shop you can trust. I would definitely recommend them to anyone looking for honest, reliable automotive repair.

They received a negative rating from the auto broker I used on their Central Dispatch (they tried…read moreto appeal and lost). Once that happened, they decided to "solve the problem" and sent me a check for nearly the full balance, hoping that the negative review would be removed. They were about $100 short, and it took them an additional 2 weeks for the balance to be paid in full. All in, full payment for damage was received over 5 weeks after my vehicle was delivered. They dragged out what should have been a simple problem to resolve. UNETHICAL company, ZERO stars if I could. DO NOT RECOMMEND.

Excellent service. Delivered my car perfectly and 3 days ahead of schedule. Kept me informed of…read moreprogress. Definitely recommend this transporter.

I brought my 2009 Hyundai Elantra in for the first time this past Wednesday for diagnostics and…read moregeneral repairs. I was blown away, instantly, by the customer service. Every. Single. Person. I. Encountered. Made. Me. Feel. Welcomed. That is the #1 reason I will continue bringing my car here. The second reason specifically is Tonya She sent me the estimate for repairs and the full inspection report. Then, she gave me time to review and digest it all before calling to discuss and answer any questions I had. Not only that, but later when I called back with my spouse on the line to ask questions also, Tonya was very good at helping us prioritize things from the list of repairs. I love this place and I am also thankful to Hyundai of Skagit for recommending Burlington Automotive when they could have just left me to figure it out as they had no appointments as soon as I needed. I see why the review ratings are so high for this awesome establishment! They are well deserved.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?