I had to have a tire replaced that was under a warranty. I ordered and it arrived the next day. I…read moremade an appt for 3pm for the tire to be replaced and balanced in addition I requested all the tires be checked for pressure. My car wasn't taken into the shop until 3:45pm. Then when it was done ~ 4:15pm, I asked the mechanic if he checked all the other tires. He said yes. When I drove off, the new tire had 37lbs and the other three were at 29lbs.

Careful if you're spanish and you come in here and have any questions about an inspection…read more No respect.

The employees are friendly and professional. I needed rear brakes to get back home on Labor Day…read moreweekend. I got an appointment for Sunday at 1 pm, and scheduled online. The employees did not see the appointment and took multiple other appointments first. I don't want to assume they were ahead of me in any queue, but I didn't get brakes until Tuesday. I called several times to inquire because I was told that if they couldn't get to me on Sunday that they would get to me Monday. Monday was Labor Day, so it's likely a smaller crew was working that day. Employees may have called off at the last minute, too. Recommend management look into online scheduling system for gaps or glitches. I was given an accurate cost estimate. It cost $559 and some change for rear brakes (including rotors) for my 2019 Mitsubishi Outlander. The Labor costs seem somewhat standard--moderate to high cost. Parts are marked up, seemingly over twice the cost. This seems the norm in our post-Covid economy and current Presidential administration. Family members do a lot of automotive work, so I am familiar with costs. All the aforementioned being said, I am grateful to the Hazleton Firestone for getting me back on the road. Holiday weekends are always a bad time to need car repairs. I appreciate Reilly's professional demeanor, and clearly explaining everything related to getting new rear brakes. He was thorough in explaining recommended future services. Thank you for a positive experience!

Definitely not coming back brought car in on 5/5/26 for a/c issue while it was in rachel offered to…read moredo inspection due in July we agreed they discovered i needed muffler to pass inspection rachel looked in the area to get one for 2016 kia sorrento no one had in stock we googled it and found one she said when we get it we could bring the car back and they would put it on and finish inspection I was charged $500+ for a/c and inpection Time passed until we got the muffler I called on 7/21 made an appt for 7/22 for them to put new muffler on and complete inspection i was told by Rachel i would have to pay again for inspection since e it was more than a month ago she never told me that back in May Came in on 7/22 young man said ok for inspection but not the muffler we don't put outside parts on with rachel behind me on another register i told him that's who took care of me in May she turned and said she didn't remember me or that conversation so calling me a liar He asked for my reg and ins and I said well wait does that make sense if the old muffler is still on the car and it didn't pass the first time!! Needless to say I said forget it and walked out for the last time

They got us back on the highway in less than an hour after we limped in off 81 on a spare. Kind,…read morequick, knowledgeable!!

It's a clean shop with decent prices, and a friendly staff. $19.99 Lube oil and filter. Can beat itread more

If you have service here beware . I paid to have a transmission fluid and filter Exchange . The…read morefluid was replaced but the filter was never replaced and I was charged for this . I am certain the filter was not changed due to the fact that the exhaust y-pipe had to be removed in order to have the filter removed . Upon inspection after service was complete I noticed that none of the bolts or nuts had ever been touched and there is obvious signs that this service was not completed correctly but yet I was charged for a full service . I no longer trust this dealership and would strongly suggest looking for somewhere else they are not trustworthy .

Service department has been nothing short of professional. Even better, they're on top of the…read moretechnology their younger customers are using - I could just email a copy of my insurance card to them and they were able to print it out. I know my car is in good hands whether I need an oil change or a part replaced. I'm currently using a loaner car from them and I can tell it's in excellent shape.

Walmart auto hazleton pa Have Spanish lady working Tells me to make Apointment on app.Doesnt know…read morehow to answer questions about auto care.March 2025 Doesn't understand English Tells me to look my problems. Up on app to.Wont be going there

Never anybody behind the desk. I always have to hunt somebody down no matter what time of day it…read moreis. Also they refused to change out my light bulb in my 2014 Kia Sedona. They told me they would do it. Then came to me afterward and said no it's to much work.

Independence Toyota is a small dealership located right outside of Hazleton, directly across from…read moreWalmart. I have been here twice for warranty work and they have been nothing but easy to work with. Service entrance is on the side of the building with two covered drive-up lanes. The waiting area is nice enough for a dealership with seating, Wi-Fi, power outlets, and coffee. My second appointment was also completed faster than expected, another plus. Overall, Independence Toyota was the right choice for my warranty work.

My driver side window was stuck , told me they couldn't look at without charging a $150 plus tax…read morediagnostic fee , very ignorant and legalized robbery , bought last 6 cars here brand new , every time we come new fees , last time here thanks Toyota , time to move on.