Corrie Sommers, an agent at Compass, has been my agent for almost four months. At first, things were great. She's pleasant and knows a lot of tricks of the trade.
The problems first started when I realized that her way of communicating was very misleading. Her answers to my questions were often vague and ambiguous. Without getting into the details, an example of this was a conversation that went something like:
me: Is the buyer was aware of XYZ?
Corrie: I don't know what the agent told her.
me: Is her agent aware of XYZ?
Corrie: We talked about many things.
me: Specifically did you tell her agent XYZ?
At this point, she emailed the buyer's agent XYZ and forwarded me a copy. Only then did she reply "It was sent". That's just one of many examples. Because her use of language has been so misleading, I've had to resort to communicating only through text and email so there's a record of what was said. I've also had no choice but to triple check everything she does. I've found significant errors in a number of the contracts she sent me to sign.
To make matters worse, one day she accidentally sent me an email she intended to send to her mentor "Greg", in which she criticizes me and expresses a desire to drop me as my agent. That was a month ago. She has never expressed any remorse for this, and her only "apology" was roughly "I'm sorry you received that." I asked her to follow through and stop representing me; she refused. I then emailed her broker, Sam Kraemer, to see what he could do. He offered no apology nor remorse either. It also turns out her broker is a lawyer and general counsel for Compass.
The worst of all is we've had two offers and both have fallen through. I believe this is because she's somehow leading the buyers to believe I won't move out by the close of escrow.
I've asked her to step down multiple times, and she refuses. There's only one week left on our listing agreement, I've asked again to have her stop representing me, and again she insists on holding out until the end of the agreement. My deal with Corrie and Compass has been a terrible experience, and I am counting the days to be free.
UPDATE: I contacted her broker again to ask to have Corrie step down. He was on vacation, but I got a response from Fran Reynolds, a VP and Branch Manager at Compass. Fran got Corrie to agree to cancel the listing agreement. Still no apology or remorse for Corrie's behavior, but I am grateful to be done with this experience. read more