We had a fantastic experience! Brandon, Leanne, and the entire team were absolutely wonderful to…read morework with. They were incredibly helpful, responsive, and went above and beyond to make sure everything was taken care of. You can tell they genuinely care about their guests and providing a great experience. I would definitely recommend staying with this team and would happily book with them again! Great communication, great service, and an overall excellent experience.

A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

The worst cabin i ever been in. Dusty, dirty, bugs, no heater and it was 28* F. After all they…read morecharged me half the price. We were freezing and we couldn't sleep. I do not recommend that agency to anyone.

We stayed at the Conklin cabin this weekend and it was perfect. We arrived at 530pm on a friday,…read morethe cabin was nice and cozy. 3bedroom and 2 bathrooms, upstairs were the first bedroom has a full size bed and lamp, the second bedroom has two twin size bunkbeds and a foosball table, and the third bedroom next to the upstairs bathroom has full size bed. Downstairs bathroom is right next to the laundry room and the back door that leads to the backyard. The cabin was complete with everything we needed for the weekend, and added plus is it had wifi. lol Over all experience was great! i will definitely come back and stay at Conklin or maybe try their other Cabin in the future. Grampa Mike was very easy to communicate with and sweet. Thanx

UPDATE** Okay, I…read morehave officially stayed at Grampa Mike's Conklin Cabin and.....absolutely everything, and then some, that I knew it'd be based on my interactions with Grampa Mike! The location is perfect!!! In the middle of the Village and Snow Summit, but secluded enough to feel the serenity of a vacation. The cabin itself was spotless and beautiful, and there are TWO hot tubs!! Plus, we didn't need to trek out to the Snow Play area because the backyard had a small hill we could sled down...we even saw others sledding down the street that the cabin is located on! Seriously couldn't have found a better place...it was meant to be:). Thanks to Grampa Mike, my boyfriend and I had the best intro to Big Bear...we hadn't vacationed in awhile, and this was just what we needed to get away from the hustle and bustle for a few days. I won't stay anywhere else...BESTEVER!!!

We've used Orange Cabins (Natalie and Alex) for over a year now and I honestly can't imagine doing…read morethis without them. For 20 years I've managed my own rentals (this is the first time I've used a company) and self management was brutal. You're basically on-call 24/7 because the second a guest can't figure out the hot tub, the WiFi, the lock, or decides the forest has "too many bugs," your entire evening is gone. ‍ What I appreciate most is that they actually treats this like a partnership. They care about the guest experience as much as I do, and they're insanely responsive. I'm on the message threads with guests, so I see how they handle things in real time. Professional, calm, patient, and never reactive, even when guests are being... let's just say "creative." One thing they said early on when we onboarded really stuck with me. They told me they intentionally say "our home" when talking to guests because they want guests to feel like they're staying with people who are personally invested in their experience, not some faceless management company. And honestly, it works. You can see it in the reviews. Guests constantly mention Natalie by name because they remember her. That says a lot. People don't remember automated customer service. They remember when someone genuinely takes care of them, and she really does. They've also helped me navigate permitting, operational stuff, and all the random homeowner stress that comes with having a rental in Arrowhead. Every time I call, they answer. Every question gets handled. I trust them completely, which is not a sentence I say lightly. And yes, I initially had the same thought everyone has: "Do I really want to pay a management fee?" After working with them, absolutely yes. Worth every penny. The biggest thing they gave me was peace of mind. I don't spend my life thinking about the house anymore. They also market properties on their own website, which brings in bookings we wouldn't have gotten otherwise. I basically see those as bonus bookings. Our reviews are 100% 5 stars, and a huge part of that is because of how they operate behind the scenes. I've recommended them to a ton of homeowners in Arrowhead at this point, and every single person comes back saying the same thing: "Oh thank god." Now I just go enjoy the mountain without any stress.

As a STR owner I needed a property manager who would take care of my property at the level that I…read morehad been. Unfortunately, despite the very high commission they charge, the OC did not accomplish that in my experience. They have much to improve upon. Edit: This had nothing to do with air conditioning Alex. This was consistent incompetence in handling simple tasks. And your rambling here about A/C in a vintage cabin in the mountains solidifies my experience.

I want to say a big thank you to Miguel and Amber for taking such good care of my Airbnb house in…read moreBig Bear. You guys did an awesome job! Your hard work and how much you cared about everything really made a difference. It made me feel happy and not worried knowing you were looking after things. Thanks for making sure the guests have a super great time. You both rock!

Miguel & Amber are fantastic! Genuinely good people with a real commitment to their clients and…read moretheir business. We were a few days away from closing escrow on a house in Big Bear when we started looking for property management companies. Based on the 100% positive yelp reviews and great initial conversation with Miguel, we decided to go with CA Mountain Rentals to help us manage the property. Immediately paid off. The day after we signed paperwork with him (which was also the day we were to transfer the funds and close escrow on the house), Miguel decided he wanted to stop by the new place to check it out (a testament to his thorough nature... we didn't ask him to stop by, he just did). When he did, he noticed something that our realtor, property inspector, and seller/sellers agent all failed to mention or notice... the fact that both the parking spots and a decent portion of the stairs were built on city property, meaning it would not be allowed in the vacation rental program (a big part of the equation for us), and the city could tell us at anytime that we needed to rip the stairs down and move THE MOUNTAIN about 12 feet back, probably a 6 figure, months long project! After confirming this with the city (also coordinated by Miguel), we were able to get our deposit back and walk away. We were roughly an hour from going to the bank to wire the money when Miguel called to let us know. Major bullet dodged. Original real estate agent fired. Enter EXP realty. Working with Miguel & Amber on the real estate purchase side was equally fruitful and easy. They were incredibly responsive & insightful about the local market, introduced us to contractors, and even went by the local Spectrum office for us to help get internet setup when the corporate office was being uncooperative! We just closed escrow on a new (and much nicer) house 60 days later and couldn't be happier. Needless to say, they've gone above and beyond and it's been a pleasure to work with them. We couldn't recommend them highly enough, and look forward to doing business with them for a long time.

Nicol was amazing with such great quality work and a sharp eye for photography. She promptly…read morereplied and accommodated us right away. If you need professional, friendly and talented work for your real estate needs, I highly recommend Nicol. I even received a small surprise gift in the mall, which is such a great personal touch. Thank you Nicol!

Nichol did an amazing job taking photos of our short term rental! She was easy to work with by…read moreproviding us with plenty of resources to get our cabin just right for her to take her beautiful photos. Her communication was thorough in providing advice and suggestions leading up to the day she took the photos by sending us email and text reminders as well as a document highlighting what to and what not to do to get optimal photos. Highly recommend Nichol and the Love One Another team for any photography needs you have.. keep up the great work!

I hired Gianna to take family photos in Big Bear for my mom's 70th birthday celebration, and right…read moreoff the bat we all felt so comfortable with her. She's professional, warm, gives helpful posing queues, moves fast and made us all look great. I highly recommend her & would definitely use her again!

I cannot say enough wonderful things about Gianna and her work! The only one who I trust to shoot…read moreour airbnb homes. I didn't want to write this because I want to keep her all to myself, but she is truly THE BEST! The crazy boost in rentals to our cabins just from switching to her photography says it all - she is so creative & gets all the best lighting, best angles, & captures all the best details of a home.