First time using Big Bear vacation rentals and was very pleased. Check in process was a breeze…read more They just give you the combination to the lock box and open the key holder. Cabin was beautiful and very clean. The outdoor patio deck really needs some help. It's looking very decrepit. And they should put a nice outdoor dining table on it as well instead of this plastic two seater. Everything worked very well except for the Jacuzzi didn't get as hot as we would've liked. Some items that people use every day were not there as well like no kitchen towels, no olive oil or pepper. Very limited spices and items to cook with. Other than that, they let us check in a bit early and responded to all messages in a very timely matter. Very professional. I am renting again in January for a five week stay this time at a different location and will update my review. Highly recommend this company!

We rented a cabin this weekend. They were extremely organized and efficient. Check in took…read moreliterally a minute and they texted the address, access info and WiFi info before we even left their office. We had a problem working the hot tub and two men showed up in less than 10 minutes to resolve!

Had the best experience in The Big Brrrr Cabin. The place is very clean, and cozy. Love all the…read moresmall details like the bear paw in the dresser, and the fire place. The owners or airbnb host were very nice and accommodating.

Our stay was exceptional. The house was spotless, exactly as pictured, and well-equipped. The host…read morewas incredibly responsive, answering any questions within minutes. Highly recommend! The only downside is the power outage during the night.other than that we had fun during our stay

Very nice accomodations. Sikora was very helpful and provided great information and customer…read moreservice.

I don't enjoy writing bad reviews, but this one needs to go out…read more My brother and I planned a reunion 9 months in advance with activities for our 48 family members. It was to culminate with going to Oak Knoll Lodge, our family's traditional vacation spot when we grew up. We used to spend a week there swimming in the pool with a slide, playing shuffleboard, horseshoes, ping pong and going into town for some shopping and hiking. We booked the entire lodge for 3 nights including one night free for booking 2 nights. We were excited to experience the Oak Knoll Lodge with our children, grandchildren and great grandchildren. I should have known there was a problem when I tried to confirm the booking a month in advance and the phone number on the website was not answered with no mailbox having been set up. After many attempts I finally got thru to someone who was representing the new owner. They told me our reservation was there, but only for 2 nights so I added the 3rd night for an increased cost. I paid over $5,000 for the 50% deposit. On the day of arrival some of my family members got there early but could not check in without me or my brother being there. Then my daughter called to tell me the pool was empty and there was nobody in the lodge, just a sign to call a different lodge to check in at. I was upset, because with the temperatures topping at 80 degrees the pool was essential for a good time. I called the phone number, and the representative could not give me any information other than the pool was not available. She refused to give me the name or number of the owner and only the first name of the manager, no number to call. She did have the manager call me and then he had the owner call me who said the pool had an issue 3 days ago. I asked why I wasn't told about this, and he said it wasn't his fault it was not working. He then wouldn't let my people check in without us first making payment in full. I eventually got him to let my people check in and he agreed to give me a 25% discount and the use of another pool at another lodge. When my family finally checked in, there were no amenities. No shuffleboard, no horseshoes, no pool and the only ping pong table was in the office that had nobody working there. Many of the cabins were dirty without working stoves, microwaves or refrigerators. There were even mouse droppings in the beds, bowls and flooring. Some of the cabins were missing bedding, pillows, utensils... Because of the missing amenities, unsanitary condition and poor maintenance of the cabins we refused to pay the balance of what we owed and the owner, Ken, then refused to let us use the ping pong table or main lodge area during our stay. The pool he promised to let us use at a lodge over a mile away was small, no slide, dirty, seating for only 5 people and no water in it. The pool at Oak Knoll Lodge, we later found out, had not been used or working for a long time. When I told Ken about all the problems and our unwillingness to pay the balance, I never heard back from him, the manager or the check in person although someone did send a person to clean the rat droppings. We ended up having to pay an extra $4,000 to give my family other activities to do which included the Alpine Slide entertainment area and the Lodge at Big Bear with a working pool that would keep them cool and have fun to finish what was supposed to be our first ever epic reunion. The reunion ended up great no thanks to the poorly managed and laughably inadequate accommodations at the Oak Knoll Lodge. If you decide to go there, you best check it out first as it was clearly not what was represented on the website.

Not lie about the amenities, and provide basic necessities as hot water and heat. The pool was…read moregreen.

We had the best stay!! Everything was amazing and I'd say this is one of the best options at BBL…read more We had a two bedrooom and it was honestly a full furnished apartment with washer and dryer, bbq, and full kitchen with all kitchen tools and appliances. I'd definitely stay again!! The amenities include pool, jacuzzis, pickle ball, basketball, fire pit, arcade, ping pong, corn hole, etc. and just minutes from all shopping.

ABSOLUTELY UNETHICAL AND SHADY!…read more We booked 3 rooms months in advanced with family coming into SoCal. We called after booking to confirm reservation and make a request to be placed near each other. I called the evening before our stay, again, to request the rooms be situated near each other and was confirmed they had all 3 reservations (2 rooms on one reservation under my BIL and 1 room on a separate reservation under my husband). We make our 2hr drive up to Big Bear and upon checking-in (around 3pm), we're told they couldn't find either reservations! Here's the shady part: one of the female employee hears this, she steps in to take over. She proceeds to tell us that the reservations were not in their system, they have no means of altering the system therefore it couldn't inadvertently be cancelled, she was new but somehow gave the response that this has never happened before, and she continues to insist my husband and BIL contact their credit card and third party booking agency (in addition to Extra Holidays which has nothing to do with our reservation) to address the issue, despite us showing email proof of reservation and payment. No one more experienced or even a manager (who appeared to be standing behind this receptionist) stepped in to help this "new" worker. After about almost an hour of "there's nothing I could do on my end" excuses, and having had 3rd party booking confirmation, the receptionist confirmed that EVEN if we were to verify all of this, they had no rooms available for our party. Which was odd because we were early for check in. Later that day, my husband got on the phone with the 3rd party booking agency we used to get a refund, they called the hotel to confirm we didn't stay, and here's the UNETHICAL part: WorldMark confirmed with the agent that THEY CANCELLED our reservation!!! A quick Google search for reviews on this issue showed this has been a common practice of WorldMark. They over book rooms by up to 20% banking on cancellation. But if not, then they drop the paid reservations, often without any notice. This is completely shady and unethical greedy business practice. We were fortunate enough to only have a 2hr drive, but folks traveling from out of state or country would have had no other accommodations! Please be aware and DO NOT EVER BOOK WITH WORLDMARK. The employees know what's up and they do not care and will lie just to get you out of the way.

The new owners have decreed that Olive Dell will be textile-mandatory after the first of the year…read more It could be Shangri-la, but I'm not going back. See you at Glen Eden.

Owners refuse to maintain the pool, hot tub, sauna, and all of the grounds at ODR. There are zero…read moreamenities and management has removed electric meters from residents. Hot water has been cut off for the showers in the common area. So if you camp here in a tent or rent a birdhouse, you will have a cold shower, in February. Sorry business owner Steve G. I'm not happy about this either. Are you? I haven't seen you at GE. I'll be sure to say hi, if I do.

Truly, a magnificent place to unplug and connect with your loved one!!!!…read more My husband took me on a road trip for my birthday back in May. We live in Vegas, so I wanted a change of scenery . . . Big Bear it was. Took us approximately 4 1/2 hours with traffic. ***if this is your first time driving from Vegas to Big Bear, please note that you are literally driving up the mountain to get there. The road is crazy windy, so keep that in mind if you go when there's inclement weather. A quick google search led us to Big Bear Manor Jacuzzi Cabins. Very reasonably priced, and very close to Village Dr (it's where all the shopping and restaurants are). Upon check-in, we were warmly greeted with lots of tips on places to eat, and things to do. We were given cabin #12 (my favorite number) and it was perfection!! There is a covered car port next to the cottage. As you walk up to the door, there's a covered patio with a little table and chairs. When you walk in, there's a queen bed to your left with nightstands and lamps on top. To the right, there's a huge jacuzzi, working fire place (not gas, a "real" fireplace) and a tv mounted to the wall that swivels to the left and right. A little kitchenette with basic kitchen utensils, mini fridge, sink, microwave, and toaster oven. Bathroom with shower in the back. Very cozy living space!! We lucked out because it snowed a couple of the days we were there. A rarity to see when you live in Las Vegas. We took full advantage, and had a fire going 24/7!!! We can't wait to go back both with and without our kids. The fireplace lit up with just the two of us was such a romantic getaway. We also can't wait to share big bear with our children because they too are going to go crazy over being in the woods and skiing or swimming depending on what time of year we come back. And we will definitely be back!

ABSOLUTE SCAM!! we have alerted Airbnb to this however we don't want anyone else to fall for their…read morelisting. This place is a mess. We had 2 pillows for 2 beds (extras weren't available), but what looked like a handyman did show up with extra bedsheets that were rolled up in a bowl and held against his dirty clothes. The overhead light was broken, the floors were absolutely filthy, the windows were off track and couldn't stay open or lock. The hot tub, which was the main reason we rented this cabin, is cracked and peeling and was dirty on arrival. I bought cleaning supplies before I realised that the hot tub was completely unusable. When water hit the basin it threw little pieces of peeling of paint into the water. The kitchen was an absolute disaster. It was listed as a usable kitchen with lots of amenities. Upon arrival we found, 2 plates, 1 saucer, no bowls, 2 glasses (that didn't match) no wine glasses. We had to ask for wine glasses and when they arrived it was 1 wine glass, 1 champagne glass both very dirty. All of the cutlery was mismatched, dirty, and not a complete set. Dirty pots and pans were in a cabinet. There were no trash bags, a broken paper towel holder, no supplies to wash or dry dishes. However, there was a sign saying if you left dirty dishes behind they would charge you. There were also no kitchen towels or pot holders. In the bathroom, we found a broken toilet paper holder, broken bathroom mirror , 1/4 roll of toilet paper, no shampoo, conditioner, or soap. There were only three towels so we had to ask for extra towels. We were given towels with large holes that smelled. There was no bathmat, a torn shower curtain with no shower curtain liner. The hairdryer dryer was missing from the wall and when we asked for one an hour later one showed up brand new in the box obviously had just been purchased at the store. The grounds were filthy as well. Trash was everywhere as well as broken appliances stored behind and underneath other cabins. Someone lives at the facility and let their small child scream and yell even pass the quiet hours. We contacted the manager multiple times and when we gave a list of complaints, they didn't respond until before our checkout reminding us to be out on time so they're cleaning crew could access for the next person. We asked for a partial refund due to the fact the amenities listed were not there so we had to go out and purchase them, as well as the fact that we could not use the hot tub and that is the main reason we rented the place. We were told they don't trade refunds for good reviews.

I don't typically post negative reviews and genuinely hate to leave "bad" comments but this needs…read moreto be said. Our group of 17, including five kids ( 5 years and under), was looking forward to a relaxing weekend getaway in a cabin with beautiful views. What we got instead was a nightmare that started in the early morning hours of January 25, 2025. We checked in around 4:15 PM on January 24, full of excitement. But by 3:30 AM (Jan 25), we lost power. It was pitch dark, and we were left scrambling to find anything we could to make it through the night. With five young children, we decided to wait until morning to figure things out. The power briefly came back on, giving us a glimmer of hope, only to go out again by 8:30 AM. The hosts assured us the power would be back on soon, mentioning that "their church still had power." As if that somehow made it better. We decided to go into town, spending a few hundred dollars on food that was as mediocre as it was overpriced while dragging five tired, cranky kids along for the ride. Fast forward to us talking to the locals and the electric company, only to discover that this was a planned outage, which we were never told about. Had we known, we would have rescheduled our trip for another weekend. But no, we were told the power would be back by 3 PM. Spoiler: it wasn't. We returned to the cabin, still holding out hope, but by 5 PM, it was clear we were getting nowhere. Our texts to the hosts provided no help other than suggesting going back into town to go have dinner and saying "well our other guests are making the most of it." By 6:30 PM, we were freezing in a house with no heat, no light, and only one lonely candle the hosts kindly provided. We were sitting in our snow gear and still could not warm up! We realized we had to cut our trip short. All of our food was spoiled--hundreds of dollars down the drain. We had no choice but to pack up and leave, braving the mountain roads in fog so thick we could not see more than 75 ft ahead of us while also dealing with snow fall and some hail. The hosts tried to claim the storm didn't start until Sunday night in a response to another review, but we have dashcam footage and photos showing substantial snow on the ground Sunday morning. I have attached a video of the END of our hour and a half Drive down the mountain. This is when conditions became clearer. The first hour and 20 minutes of the drive down were 20x worse than the video. While we don't expect the hosts to control the power outage ( obviously) , the complete lack of communication, preparation, and empathy was downright appalling. No flashlights, no candles, and certainly no offer to make things right. We had to fight tooth and nail just to get $2,000 back from a $4,000 trip. So, we essentially paid $2,000 to have a cabin with power for less than 12 hours, watch most of our food go bad, and then make a dangerous drive down the mountain with crying kids in tow. What a vacation. Hosts/owners of the company respond with snide comments and are rude to anyone who gives them ANY criticism. You can see for yourself HERE and on the AirBnB reviews. Shows you more about their character than anything I can say. If you're looking for kind, responsible, considerate hosts and a place where you might actually get what you paid for, do yourself a favor and book elsewhere. This place? Not it. You've been warned.

Great property managers and highly efficient. Kenny and Suzanne are knowledgable and are there to…read morehelp. RSVacations manage a handful of properties, as opposed to their competitors which manage high volume. RS Vacations makes sure all rentals are well kept and guests have a great time during their stay. As a property owner, www.RSVacations.net has one of the best websites, has a wonderful blog, is user friendly and is constantly updated. I contacted the larger property managers in Big Bear prior to signing on with RSVacations. Kenny was the only one to return my phone call and actually met me at my property to go over things with me to assure the property meets the city of Big Bear rental guidelines and made me feel at ease with my property management selection. Keep up the good work!!!!