So I have experienced back pain for many years and wasn't sure what to make of it. Every time I complained about the pain, those around me would make me feel like it wasn't a big deal or would make remarks like "you're too young to know what that is". So needless to say, I never did anything about it for a really long time. Until recently, the pain became quite unbearable. Simple things like sleeping, driving, and even getting out of bed, irritated me. I knew I needed to see a chiropractor, but when was the question. Over the summer, I went to an event with my aunt at the Fruit and Spice park in the redlands, and came across a vendor table and rep, for New Leaf Chiropractic. After speaking with the rep, she did a quick analysis on my neck, and the results were pretty alarming. I ended up paying to get a consultation done at the office. At the consultation, I met with Dr. Richard Rosado. After describing the pain I was in, and his analysis, we then did X-rays. This involved coming back in another day to give him a chance to review them. After seeing the X-rays, I knew my neck and spine were not in good shape, especially for someone my age, and this even affected my hips, leaving one leg to feel shorter than the other. Thankfully I was still in a stage in which it could be corrected with time, and I wouldn't need surgery. I was given a treatment plan, and explained the different costs. Now, is it costly? Yes. But what does that mean, that your well-being isn't worth it? I've read many reviews complaining about the prices and so on and so far. By no means am I telling you to spend the money here, and that this is the only place to go. Do your research, absolutely. But after I met with the doctor and saw the establishment, I felt this was the place for me. It's also worth mentioning that they do their best to work with you and the payment plan. The staff is welcoming, friendly, and helpful. I can see the sense of community here and I always feel comfortable when coming. I have been coming to this practice now for 2 months, and have a few more treatments left before the end of this treatment plan. My back has been feeling much better. I haven't felt pain when driving, my sleep is better, and I'm not in pain getting out of bed. Now, is my spine and neck issue completely gone? No. But I am well aware that this will take time. It entails utilizing the exercises they have shown me, as well as being conscious of my posture, and the way that I sleep in bed. All in all, I am very pleased with my current results, and look forward to continuing the treatment. read more

I am reticent to write this review but I really feel like anyone considering visiting this practice should know this. Its been bugging me constantly over the past 24 hours. I've moved around a lot for work and so have a lot of experience going to different chiropractors. I totally believe in the benefits. I have not received treatment at this facility so in no way do I have anything to say about the quality of the care itself or the passion the DCs have for their work. The staff in the front was very nice and kind. The technology is cool and convenient. That said, this practice is clearly the brainchild of a chiropractor and a timeshare salesperson. I don't have anything against sales. I am on the buying end dealing with vendor sales reps everyday for work and everyone needs to make a living. Where I draw the line is in high pressure sales tactics, being deceitful and making a patient uncomfortable when they say multiple times that they want to consider the enormous investment before committing. I don't like being pressured to finance treatment when I have already stated clearly 3x that financing is not the issue and I don't need it. Never in a million years did I think that going for any type of medical procedure would I walk out feeling like I almost got scammed. What I also didn't like is they tell you it's extremely important to bring your family to the mandatory info session. It was completely unnecessary for me to bring my overtired toddler and husband to a 7pm 1+ hour presentation on a procedure I've had basically my entire life. After doing this, I am quite confident they just instruct this in order to remove any possible barrier in the patient saying no to the expensive treatment plan. What really did it for me is that they made me give my insurance info at the first visit (for which i had purchased a voucher separately), stating that they would check my insurance and present it with the treatment plan at the info session. My insurance was never even mentioned in the plan, nor reduced off the fee, nor noted in the number of visits. When I asked, I was told that my insurance only covered 5 visits per year, which didn't sound right to me. I checked when I returned home and I am covered for 20 visits per year. I assure you they never even checked my insurance. They also blast music into the rooms so you can't even hear what the sales person is saying...maybe that's strategic. The entire experience felt really icky to me and my husband was also, separately, very uncomfortable, even before I went into the diagnosis/sales room by myself (my kid was a complete disaster 45 mins into this so my husband had to leave). I spent about $40 between the initial visit voucher and xrays (which you have to pay extra to get a copy of by the way) plus about 3 hours of my valuable time wasted just to walk away never even receiving a single treatment! It's unfortunate because I really wanted to get the treatment but I don't trust this place at all. They may be Christians but it seems like they're on the 'prosperity doctrine' train rather than the Jesus one. Beware of timeshare scammer sales tactics before you go. read more

A friend of mine recommended I see the doctors at this office. My friend couldn't stop talking about how they were so caring, passionate, and genuine. After multiple adjustments from Dr. Rosado, I now see why my friend wanted me and my family to see them. His chiropractic techniques have helped me a ton!!!!!!! The approach that they use seems a little bit different than what I normally think of when traditional chiropractic. They don't have to do any popping. Also the technology that the office is very impressive. The first couple visits do take about an hour which at first was kind of frustrating but I guess it makes sense that they want to be very thorough when assessing and explaining their findings. Overall I'm excited to find an office that is very family friendly, uses advanced technology, and a chiropractor that has really helped me and my family. read more

Beware of deceitful sales tactics. Summary For my $20, I received two scans of dubious value, no back adjustment, and was told another $160 was needed for Xrays and a back adjustment. Not what I was promised. _________________________ This business was at our local Farmer's Market in Palmetto Bay, offering a free thermal scan on your neck, then offering an initial visit for $20 at their office.. This is what was promised: A complete scan of the spine (thermal and some type of left to right voltage differential measurement), a consultation, an adjustment, then a 2nd scan of the spine that would (hopefully) show the improvements from the back adjustment. According to them, a $120 value for $20. Sounds good! What I received was a tour of the office by an assistant, the two scans of the spine, then a recommendation for X rays that would cost $120... A second visit to their office was needed, for another $40, when the Chiropractor would review the X rays and perform an adjustment, as needed. Then a long term plan for weekly visits. It took me this long to realize I've been had. So for my $20, I received two scans of dubious value, no back adjustment, and an offer to spend another $160 for Xrays and a back adjustment. Left with my back pain intact. I would avoid this business. read more

Hands-down the best chiropractic treatment and office I've ever experienced...it's a relief both physically and mentally visiting this place/people. You aren't just another patient, they genuinely care about your needs, health, and level of knowledge on treatment. Would recommend them to anyone. Pain levels definitely decreased after even just the first week and over time I felt brand new, way more flexible and aware of my body. read more

I seen this ad and thought what a cute name, i called for appointment and to verify if they accepted my insurance, the girl was not able to answer, so i figure I'd go anyway, i was treated very nice and was advised they can give me a free consultation but in fact it was not free they get you into the room and than tell you they must charge.. so where the free consultation, i got up and walked out. Never going back read more

The atmosphere was very pleasant and everyone was very friendly. I enjoyed myself . They always are very helpful and make you feel at home

Dr. Sherry and Dr. Richard are top notch! Their entire team is very friendly and really seem to care about their patient's overall health. I really like the detail they go into when explaining what they actually do in their office. They even give you a tour of the office so you know where everything is. I like that I know what to expect on each visit and there are no surprises. read more

I have had the pleasure of getting to know these Drs. over the last few years and I can honestly say they are 2 of the most genuine people you will ever meet. They focus so much on bettering the community around them and that is hard to find. On top of that they are a family based practice so people of all ages are welcomed with open arms. I highly recommend you check out this practice and see for yourself the difference real caring for patients makes in peoples lives! read more

Excellent doctors and team! Very professional, very welcoming and very caring. Your health is their main concern and they take the time not only to care for you but also to educate you on your health. I have not had any health concerns since starting care and I always look forward to my visits. Highly recommended! read more

My husband, mother and I have received care at New Leaf Chiropractic for over a year. Drs. Richard and Sherry Rosado and their team are wonderful. They are very attentive and provide individualized care. I find it amazing that Dr. Richard can identify the areas that are giving me trouble before I even tell him. I would highly recommend New Leaf Chiropractic for your family's wellness. read more

I should've probably read these complaints before walking in here. Lets begin with a compliment before I begin my complaint. Compliment: the place is well kept and for the most part really clean (I'm a germaphobe) Complaint: I spent my entire "consultation" (which this $40 dollar fee wasn't explained to me either when I walked in) joking with my girlfriend that this place sounds like the biggest sales pitch from the moment you enter. However I'm 9months pregnant with no time to spare and checked that they'd take my insurance. They do! Hurray, I'd deal with the cheesy sales pitches and tours of office and posters and knowledge bombs about the spine. So after my consultation which I thought would end in treatment but didn't because of the fact that my iPad picture needed to be "studied" aka ran through a software and printed for their next sales pitch...they send me on my way to pay for this consultation and schedule an actual appointment for service. I arrange to come back to Kendall for treatment (I live in homestead) I walk inside and they take me to the consult room. I CAME TO GET TREATED NOT SPOKEN TO SOME MORE. This other doctor wants to tell me that I need 24 treatments. Cool man, I just came to get adjusted like it was explained to me last time I was here and then has the audacity to tell me about some payment plan of 2 thousand dollars or some absurd plan because they only have one person doing billing and they don't bill daily because if not "the line would be to Home Depot" which is the most ridiculous thing I've ever heard because I was the only human being in there. But anyways this is why I have insurance no? Well we recommend more than your insurance covers. So basically I'm denied treatment because I don't want to pay passed what my insurance covers and I've wasted 2 days of my time trying to get treated. This is terrible business and the most frustrating experience I've had at chiropractic office in my entire life. So thank you for wasting my time and $40 which on the website claims that you'll receive a "complimentary consultation" read more

I have to say I was pretty frustrated and see that I am not alone with my disappointment of this chiropractor's office. During my first visit an assistant showed me around and I met with a Dr. and they explained to me that in order to fully understand my course of treatment I would need to do x-rays. That piece I understood so with my back pain I went ahead and did the X-ray and paid 60 dollars. Then they told me that they needed 24 hours to read the scan and that the only thing they could do during the first visit was use some metal tool to stretch my back. The man who worked my back also informed me that my problem was muscular. So the next day I went back hopeful that they would help ease my pain as that is what they had promised. However, when I met with the doctor, the doctor informed me that my problem was very serious and spent an hour talking while I was clearly in pain. He then informed me that I would have to pay either 2197 dollars or three installments of 879 dollars! If I didn't pay they wouldn't be able to help my back pain! They also gave me the option of paying and then canceling if I didn't want to return (I am sorry but how can one trust that?!). I have been to other chiropractors and never have I been to one that wanted to talk more than ease someone's pain. read more

Have had great experience with New Leaf and their staff and very professional. Just started my therapy but already feel some improvement with the pain and stiffness. Great Care! read more

After my review, Dr Rosado took it upon himself to resolve my problem. He contacted me and explained the issues he has had will his billing companies and he wasn't aware of my situation. He did issue me a refund for the difference I was missing. read more

This is a great office. After many questions test and x rays; the staff takes time to explain your treatment regimen so you are comfortable moving forward. This personalized approach makes all the difference. Nice people, great care, clean office 5 star every time!!! read more

Excellent service from the moment you walk through the door. With the staff at the front to help you or explain things to you. The doctors are great and listen and remember your preferences. Not finished I still have a couple more weeks but I really notice it in my back and the ease of getting out of my car and walking. read more

Very frustrated with this business. With that being said the staff was very friendly and the doctor seemed to be very knowledgeable. We were so excited to believe we found someone to help with my husbands long illnesses. We were so thrilled and believed in what we were being told by the doctor. We were told by the doctor and staff that our insurance only covered 8 visits and that we needed to pay nearly $1600 out of our own pockets for the treatment plan. We paid the money because we were not sure of benefits at the time. When we contacted the insurance we were informed that we had over 120 visits and were covered at 100%. We contacted the doctors office and were told my husband would have to go in to talk to them. When he showed up for his appointment and he told them that we wanted our money back, and they needed to bill through insurance, he was told that they do not do things this way and did not want to see him anymore. They did refund his money. However they are using our insurance company to bring in customers and then not allowing them to use their insurance coverage. This company has wasted our time and hope. Thank you for nothing. read more