2 stars because the first haircut I got from Gina was fine. The problem came from the second…read morehaircut I got from her, and then what followed. My hair was roughly 5"+ when I went to get it cut. I go to Gina again and ask for the same thing as last time: shortened and blended, a very simple haircut. And it looked fine when she gelled it before I left. However, when I washed it out I realized the top was significantly longer than the sides.
You ever see that 1991 kids movie Rock-a-Doodle? That's what I got. I was very uncomfortable with it, so a couple days after I texted her about my concerns and ask if she could shorten the top to look blended with the sides like I had asked. She agreed on a date to come in, but cancels the day of in favor of another client. We reschedule, and she cancels the day of yet again. This is what happened next via text message:
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GINA: Very sorry, but can't make it to work today. I was supposed to of moved yesterday, but my apartment wasn't available. So moving today.
ME: Okay. When is it possible?
ME: Friday?
GINA: No, next week. Monday Tues or Wednesday.
ME: Alright let's do Monday asap
GINA: why do you want a redo haircut. Because I didnt cut enough on top?
ME: Yes, because it's not blended at all. The sides are buzzed and the top is very long. It's okay with gel, but looks strange without
GINA (buckle up...): If you didn't like your haircut, go somewhere else. And don't take six months to get a haircut and expect a perfect cut. I should of charged you more.
ME: Are you kidding me? It looks terrible without gel and is an easy fix. Are you seriously not going to fix it?
GINA: No, go somewhere else.
ME: Lol sure. Good luck with your rent.
GINA: With people like you doesn't pay my rent. I have clients that pay me rent for the month! Go to Supercuts or Sport Clips.
ME: Angry? You did a poor job this time. Last time was good, but you need to learn to accept constructive criticism without lashing out. It's unprofessional.
GINA: Then go somewhere else!! Asap
ME: I already said I am. I think this text conversation will be my yelp review
GINA: Ohh so scared!
GINA: And I will respond, too!
GINA: And please I need a bad review on Groupon, too!
ME: It's a hack job, and your childish response makes it more comedy than critical at this point. But your response will tell me that I got to you. Maybe you'll cool off and learn from this.
GINA: I have the right to refuse a service. Goodbye.
ME: Oh my god I already said I'm going somewhere else. But if your refusing service makes you feel better then go for it.
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So if a client is uncomfortable with their cut, and requests a quick adjustment to what they asked for, Gina will tell them to never come back? Sadly, yes in my experience. Instead of listening to her client, or simply wanting to help resolve a concern like a professional adult (which would have taken literally 5 minutes), she chose to lash out completely unprovoked like an embarrassing child. Maybe it's because I used the word "strange"? Because that's when her temper tantrum began. This is not how a reasonable well adjusted adult responds, much less a professional.
This review isn't intended to rate her haircutting ability. She seems okay enough at that. This is intended to illustrate Gina's character regarding the way she handles herself as a professional, and how she handles her client's concerns when they arise. It was unprofessional, childish, shameful, and embarrassing. And (now) it's rather humorous since my wife just buzzed that choppy disaster off of my head.
Oh well, I guess not all those who are an adult behave like an adult.
*** IF THIS REVIEW IS FILTERED, I WILL HAPPILY EDIT/RESUBMIT TO REMOVE ANY OFFENDING PORTION AND COMPLY WITH ANY OF YELP'S POLICIES POTENTIALLY BREACHED. ***