I've shopped online through Aillea several times, and love their "clean" beauty product selection…read moreand high-end brands. When I heard they recently opened a Charlotte location, I couldn't wait to visit. This is THE PLACE to go if you are looking to replace your beauty products with those made from clean ingredients and natural fragrances. Everything they sell can be trusted to have none of the harmful chemicals that can harm your body. Aillea is located in the Park Road shopping center, next to Harris Teeter. They have a wide selection of brands including some of my favorites, such as RMS, Innersense, Rahua, Suntegrity, Plant Apothecary, Ilia, and so many more! I love being able to browse, try products, and test colors before purchasing, since I'm so used to just trying everything out online, and looking for pictures to see if colors will work on me. Their staff are very helpful, too, offering suggestions or assisting with picking the best colors. They offer events throughout the month to get facials or meet the product's makers. I definitely plan to attend some of these, and expect I'll be a regular at this store!

Awful customer service. I really wanted to like this place because it was convenient and in park…read moreroad shopping center. They are all rude especially the manager. Really should work on your customer service skills. I won't be back.

My daughter loves this place of course most kids do. She got some good stuff for her face. She gave…read moreme a beautiful facial with the product byom and fenty skin

Nicole was amazing at my color match and addressed everything I needed. I really needed someone…read morewith expertise in making me look right and she delivered.

I had some time to kill before checking into my hotel, so I wandered into the mall and spotted…read moreSephora which of course, I had to pop into. I was on the hunt for the Huda Beauty powder and was happy to see they had it in stock. The only issue? I wasn't totally sure which shade would match my skin tone. The beauty advisors were incredibly helpful, one of them even mentioned she loved the same product, and another took the time to help me find the perfect shade. That kind of hands-on help makes such a difference. I was also looking for a specific travel-size perfume spray, and they actually went in the back to check inventory and other stores to really track it down for me. Unfortunately, they didn't have it, but I found something really similar that worked just as well. They also ran out of one of my favorite glosses, but I spotted the last one near the register (small wins!). To help with the inconvenience of not having the spray I originally wanted, they offered me another sample size, which I really appreciated. The store itself was clean, organized, and well-staffed plenty of support without feeling overwhelmed. Honestly, the team here was friendlier than my hometown location (Mayfair Mall). Overall, such a positive shopping experience. I'd absolutely stop back in next time I'm in town to browse more!

I had a good experience here talking to a beauty consultant about different lash products. She was…read morefriendly, knowledgeable and most importantly honest. She gave me a couple Sephora-brand recs but told me that I could also just get some packs on Amazon along with the glue and they would work just as well, last just as long. I appreciate the candor and would definitely return for more advice on other products. This location is pretty busy inside the mall, but there's a wide selection of pretty much everything and plenty of floor associates available to help with questions. I like the Sephora brand products as well as NARS, first aid beauty, benefit and makeup forever. @azfitfoodfun

Don't recommend the Charlotte, NC location…read more I have been a loyal Lush customer since they were a tiny "hole in the wall" shop in an alley on Pearl Street in Boulder, CO. After over 20 years of dedicated support, I am officially done. I live with a chronic pain disease and rely on Lush bath products for physical relief. Because the only store in the Charlotte area is located in an incredibly pretentious, inaccessible mall that is a massive chore to get to, I have to rely on delivery. Lush's current reliance on DoorDash for same-day delivery is a disaster on two fronts: 1. Unreliability: My orders are consistently mishandled or stolen, and customer service acts like it's just "business as usual." They told me orders have been getting stolen from this store via DoorDash on a regular basis. 2. Ethical Hypocrisy: Lush claims to be an activist brand, yet they partner with DoorDash--a company whose leadership provides massive financial support to Donald Trump. For a brand that preaches social justice, this is a glaring, hypocritical betrayal of their stated values. I recently reached out to escalate these issues, and despite my 20-year history with the brand, they issued a refund and closed the ticket without a second thought. A refund doesn't provide the pain relief I needed, nor does it address the fact that their delivery model is ethically and logistically bankrupt. As a PR specialist who knows how brand reputation works, I am appalled by how far this company has fallen. If you value reliability, accessibility, or ethical consistency, look elsewhere. Lush is no longer the company they claim to be.

My last review was 9 years ago of this store. Two things…read moreremain the same: The products and staff are both amazing! All these years later and Lush is still dedicated to clean products and hiring good humans. And that is why I am a Lush Lifer. I have used their products way before they came to Charlotte and still today. My husband may even be a bigger fan than me. On this trip I think he got 4 new shower gels that all smelled like fruit or candy so big win as always. Love our staples like Sticky Dates,American Cream, Good Karma and Snow Fairy around the holidays but some of the newer collabs like The Paddington Bear series, Super Mario Brothers and Scooby Doo were all hits. Keep doing the dang thing Lush Charlotte. You always know how to make people feel special, smell good and feel right at home.

Large store with many options and products. There is plenty of parking with a shared uncovered lot…read more Products are higher in cost but I figured it was because they are natural based. The products are nice and good quality. You can have a party there, etc. staff are friendly. The points system online does not synch to the store apparently which sucks if you want rewards.. Happy shopping.

Newbie here! I came to Buff City Soap to pick up some beard oil for my spa. Nate came over and…read moreguided me through the whole store and was very patient and kind to me. We had a great conversation and we were bouncing ideas off of each other about fragrance combos. I ended up picking up a few things... one of them being some Oatmeal and Honey oil for my kids and grandbabies dealing with eczema. Also, I created a custom scent for my butter and oil and I named it "No Pomblems!". It smells sooooooo good! The staff loved it so much too! Everyone was so nice and friendly. My experience was top tier! Can't wait to go back.

A little bit of backstory- I've worked at Kiehl's, I know the products & I know what they're for,…read morewhat works for me what doesn't etc. Why I'm giving this specific Kiehl's 1star is because the sales associate ruined the experience for me. I stopped in after being bored out of my mind waiting for my flight to board. Looking for nothing in particular I was continuously pressured and asked if I needed help. The whole vibe of this sales associate was not kind & was actually snotty and condescending. I said I didn't need help twice. I shouldn't have to repeat myself, if I need help I'll find you. The last straw was when I accidentally mistook a product for a tester & was opening the cap, before I could realize this, she rudely (almost yelled) "that's not a tester!", ok, I'm not gonna steal your precious little products. I left the store empty handed because this Kiehl's in particular does not deserve my hard earned coin.

I stopped in here during my layover and was very dissatisfied with the customer service. No one…read moresaid hello or even offered their help, although I knew exactly what I was going to purchase. After spending nearly $100 and them just sending me on my way, I get to my next destination only to find out that they did not give me the proper duty free sealed bag. I then had to watch as security threw away my brand new products. I called the store to try and see what could be done but the Manager was not in. I left my name and phone number for a call back, but had not heard anything so I ended up calling again. I was then told they can't do anything about it and it's not their fault because they didn't know my flights. If you work in an AIRPORT, you should be knowledgeable of the liquid restrictions. In addition, you should offer the duty free sealed bag, which I did not have knowledge of (I am new to flying). Very disappointed with this store and my experience. I'm an avid Kiehl's user and am extremely disappointed by this whole experience.

I think this is the place next to the Beauty School and compare foods. They have a large selection…read moreof everything. The staff is very helpful. The nice looking guy that's always there seems to always know what products they carry. Prices are pretty good.

You're in the market for quality hair look no further?…read more Purchasing hair from Mane & Beat was a wonderful experience. I got quality hair and great customer service to match. I was happy learn that it's a black/woman/veteran owned business. Let's talk hair. I purchased 2 bundles of hair In February for my birthday. I kept it in for a month. And then I did what most people would believe to be unthinkable lol; I gifted my used hair to my daughter. She doesn't change her hair nearly as much as I do. When I installed her weave I did it with the mind/skill set that she'll keep it in a long, long, long time, or that I'll be using the hair again for a re-install. She's active and in the summer she spends a lot of time swimming. I installed her hair in June she purchased a lace closure and it matched perfectly. Her weave is still in, and yes that includes the lace closure. The hair still looks as healthy, shiny and as full as it did when I purchased it in February. You're in the market for quality hair, as mentioned earlier look no further. Mane & Beat Beauty Boutique is where it's at. Enjoy! More than a satisfied customer. I'm a lifetime customer.

This place doesn't exist. Tried to visit the store this past weekend and doors are locked, no…read morevisible sign, and nothing inside of the suite. Looks like there is only one black owned beauty shop in Charlotte.