I will never go back to the medical spa ever i've had to reschedule maybe one time in 2 to 3 years…read morethat I've been there I've been a customer and I called because I got the time my appointment time mixed up which does happen and you would think that they would say OK well you're returning customer and I will take care of you will look after you know they said they're going to charge me $50 but that's OK because I'm not going back definitely don't go back because the lady had a bad attitude and you know now that I think about it kind of odd that a place like that I'll let you stay on medicine month after month for a whole year that medicine is not supposed to be used like that I'm almost positive other doctors cut you off at a certain time but not this place!.

Keiann is an ABSOLUTE queen! A literal life saver! A year ago I hated going anywhere with the way…read moremy face looked after burning it with OTC face products. Being introduced to Keiann was the best thing that could have happened for me. After some treatments, better skin care and a year later I am comfortable not only with my face but my body. Along with helping me achieve better skin on my face she helped me feel more confident in my clothing with cool sculpting. After having a baby sometimes that skin just doesn't go back the same, thankfully Keiann seen my struggle and helped me build back my confidence along side Brittany. I will forever owe it to these girls for helping me bring back my confidence and finding new confidence in the skin I'm in! 10 out of 10 recommend them to anyone any chance I get!

I had a fantastic massage with Sarah! We went over a brief history of my health before beginning…read moreand she did a great job taking care of my problem areas. I left feeling refreshed and renewed! Will definitely be back!

Sydnee is the best! she is very thorough and takes the time to learn what you really need. her…read moretechniques are personalized and extremely effective. i will be a patient for life

This was my first visit with Zoe Massage. I booked a "first visit" appointment with Hope at the…read moreCarmel Commons location. My total was $95.00. The suite is on the second floor; they do have an elevator. Thoroughly enjoyed my massage with Hope. She may be small in stature, but her hands are mighty!!! Before starting, she asked my pressure preference and areas of concern to address. Pressure was spot on. Walked out a new woman. Highly recommend booking with Hope.

I've gotten weekly or bi-weekly massage for over a decade due to an auto-immune disorder that…read morebasically creates pain throughout my entire body. After moving to the area I tried Zoe Massage. My initial couple of massages with Amanda were pretty good. After that they became just ok and mundane and predictable. A really good therapist will change things up every time and make you feel like all your issues were addressed each visit. Unfortunately here not so much. I'm sure if you casually go once in a while this place would be ok.

I cannot begin to describe how much I needed this facial! The facial massage alone was worth the…read morehype. But Kate was so kind, educational, and used phenomenal products. I am really grateful I found her salon!

David is truly gifted and has helped me so much with multiple areas of pain. He knows exactly where…read moreto work and how much pressure to apply and I always leave feeling so much better. He helped me with neck pain that I thought was unfixable. Forever grateful and highly recommended!!! Probably the best therapist in CLT.

Amazing!!! Very skilled and targeted focus. Exactly the massage i needed. Thank you!!!read more

I just had the most amazing massage and facial I've ever had in my life. Shannon gave me the most…read morerelaxing , thorough, massage. Every time she moved to another body part I thought THAT was my favorite part of the service. The facial provided by Shannon was, *chef's kiss*. Not to mention how sweet Stephanie was at the front desk! I've never had a spa experience go that well from beginning to end. I will most definitely be coming back. Thank you all for an amazing experience for my anniversary!

I'm an elderly female who never had a professional facial before and I was a bit nervous, but the…read morestaff put me right at ease. My esthetician was gentle, patient, and used products suited to my skin -- no discomfort at all, just relaxing from start to finish. My skin felt soft and hydrated afterward, and she gave me simple tips for home care without any pressure to buy products. I left feeling calm and pampered. Highly recommend, especially if you're trying your first facial later in life like me!

had such a lovely experience with Emily! I have never received a facial only because I have no…read moreknowledge on what I should get/what I want. I was given a skin analysis and based on what my skin told Emily, she curated the perfect facial experience for me! You can tell Emily really cares about her clients and takes pride in what she does. I would definitely recommend booking a facial with Emily if you're looking for a relaxing experience and beautiful results. I'll definitely be coming back!

I am really skeptical on facials. My skin is super thin, which leads to a lot of sensitivity…read more Christy was amazing ! She was gentle and everything she did , didn't irritate my skin . Usually after the facial is when the irritation would kick in . My face would turn red with inflammation, But not with Christy ! I was able to walk out in public instead of hiding my red face because it usually would be inflamed. She is very knowledgeable and throughly explained everything. I am definitely coming back .

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

Urbana spa is my favorite spa in Charlotte. Every massage and facial I have had has been amazing…read more My friends and I also occasionally have our own parties with the private room with wine and snacks. I always look forward to my next visit!