I had an extremely disappointing and stressful experience with this towing company, specifically dealing with an employee named Mark.
Late Saturday night around 12am, I broke down just 1.9 miles from my destination. I was alone with my two 4-year-olds and only had $100 cash on me. Mark told me the tow would cost $165 and insisted on keeping my car key until I paid the remaining $65. While I appreciated that he didn't force the car into storage at $25/day, I still felt cornered.
Fast forward to yesterday: I contacted Mark to arrange another tow for my vehicle from Odenton to Glen Burnie. He said he'd check with his boss and asked me to call back in the morning. I did exactly that, calling and texting multiple times starting at 8am. I didn't get a response until 3:30pm, after I had already missed an appointment. When we finally spoke, Mark said he had been "busy" and forgot to check with his boss.
At that point, I told him to forget the tow request and just return my key. That's when he rudely responded, "Why would I spend money to come get my money?"--as if it was unreasonable to ask for my property back after being ignored all day. I was stunned. I calmly asked for his boss's name and number, and he outright refused to give it. When I asked him again to speak respectfully, he got even more defensive, saying he was "just tired" and had "a long day." That's no excuse for being rude to a paying customer--especially one you've left waiting for hours.
Eventually, he agreed to tow the vehicle for $200 but still demanded the $65 balance from the original tow. When he arrived and asked where to put the car, I was in the middle of answering when he abruptly cut me off, saying he wouldn't park the car until he was paid. I was fully aware he needed to be paid--but he had asked me where to place the car. Again, I had to ask him to speak respectfully. His tone was condescending and aggressive throughout--until my uncle got involved. Once I 3-way called my uncle and he said he was arriving in 5 minutes, Mark's entire tone shifted. He suddenly became more cooperative and reduced the total to $230.
Bottom line: This experience was unprofessional, stressful, and frankly unsettling. As a woman, I felt taken advantage of, ignored, and disrespected. Mark's behavior was unacceptable, and no customer--especially one in a vulnerable situation--should be treated this way.
One positive note: when I called earlier in the day around 1pm, I spoke to another gentleman who was kind and said he would try to reach Mark for me. Unfortunately, Mark's conduct overshadowed any courtesy shown by the rest of the company.
If you're a woman--or just someone who values professionalism and respect--I would strongly caution you against using this tow service.
This situation was incredibly triggering for me. Since losing my father, I've been painfully reminded that in male-dominated spaces, I often have to be "difficult" just to advocate for myself. I don't have many men I can call to step in, so being ignored, dismissed, and disrespected like this made an already hard situation even more overwhelming.
Thanks for your response Jay!
But it completely misses the point. This was never just about the tow or the final price--it was about being ignored for hours, spoken to disrespectfully, and having my concerns dismissed. Your driver admitted to forgetting to follow up with his boss, ignored multiple texts and calls, and only became respectful when a male family member got involved. That behavior speaks for itself. Your response is not only dismissive--it's gaslighting. Instead of addressing the actual issues, you reframed the situation to make it seem like I was unreasonable, when all I asked for was communication and respect. Your driver admitted he forgot to follow up with his boss, yet that important detail was conveniently left out of your reply. Yes, he showed up initially, and yes, he eventually offered a discount--but that doesn't excuse the poor communication, the dismissiveness, or the way I was spoken to when I simply asked to be treated with respect. Being a woman alone with two young children late at night made this even more overwhelming, and your driver's response to my request to simply return my key--"Why would I spend money to come get my money?"--was completely unprofessional. The most telling part? His entire tone changed the moment a male family member got involved. That alone speaks volumes.
Also, pointing to your "other good reviews" does not make mine any less true or valuable. This was my real experience, and I stand by every word. read more