I have used this travel agency for many years now. They are very helpful in finding affordable…read moreprices on tickets and booking (Guatemala) and have excellent customer service.

We came and found the employees working here to be very friendly and helpful in booking a flight to…read morecentral america for my parents.

The owner is a nice guy. Ticket prices for korea and the Philippines, one of the lowest prices…read morearound. Bando Travel Agency is a good place to come to if your flying to Asia especially Korea, Japan and the Philippines. Ticket prices depend on season. If your stomach is particular make sure you order an american meal on the flight or you will be served Korean.

I had a completely different experience than that of the other reviews, but they may be outdated…read more Here is my personal experience: Honestly, I would give this company a 0 star rating if I could. This company does not go by its word. I have spent three long and stressful months going back in forth with a travel agent. The customer service is horrendous; the office hours are very short, and even on their open hours, they do not pick up the phone. The travel agent I have spoken with was incredibly rude towards me. He was not concerned about the customer's wishes, and overall not professional. They promised to purchase a ticket package for my family, but the deal is way too good to be true. Once I finalized my purchase and sent them my credit card information, they stalled for a whole month to make the transaction.After numerous attempts at trying to pay for my tickets, the travel agent failed to complete the transaction by the deadline date and I lost the opportunity to buy them. After wasting months of precious time, ticket prices were way too expensive and it was too late for our family of six to buy tickets. Even after trying to work a solution out with the company, they deny that it's their fault and will not take responsibility for their actions. Basically, don t waste your time on this company. It may sound like a stellar deal for their ticket prices, but they won't actually complete the transaction. I repeat, do not do business with them. It will be a horrendous experience

Janet is a very skilled professional travel agent and a delight to work with. I was planning a 2…read moreweek trip to Europe with my family to celebrate my 50th birthday. Janet listened to our needs and gave us great recommendations from flights, hotels and everything in between. She did everything for us and shared her experiences going to Europe. My whole family met with her. She took the time to get to know each of us. I was getting even more excited planning the trip with her. Because of COVID-19, we had to cancel our trip. Janet worked hard and was able to get all of our charges refunded. That is a big deal! I will be using Janet again. Planning the trip with her in the future is something I look forward to doing.

Janet is fantastic to work with. When I have complicated travel itineraries, I contact Janet for…read moresourcing the best options for me. Janet seems to work 24/7 as any time I send an email, she responds promptly :) Janet follows up with a phone call or text... so her communication skills are perfect in my opinion. Janet is extremely patient and is a great problem solver. I have had several late changes to my travel itinerary and Janet has made the necessary adjustments without any fuss. I highly recommend JK Travel & Tours for both business and personal travel arrangements. Neil Mullan

Small travel office which overlooks Lawrence ave below. Located across from Albank's drive-thru…read more Parking is never a problem during business hours, which is found on the street. Full service, travel office but I suspect most of their customers are those traveling to countries where other Indian families are, mainly India. I thought travel agencies would be relics now since booking international travel is on-line. There's still a market for it, those that don't want to deal with International companies and their silly travel sites and of course your parents. Take for instance Air India, you have to be a North Indian computer programmer to understand the logic to that website. I've priced out flights on their site a few times and gotten different results for different clicks. Much easier working with an agency (here) or worst case going to an Air India office. The other day we were under the gun and with a relative in the hospital needed tickets for relatives in a jiffy. The main man was helpful and on the phone with Air India to reserve some seats. With less than ninety minutes to spare, got'em packed and to the airport just in time. Thanks Royal Travel. Not something I would've liked to do on-line in this scenario. Malayalam and Hindi is spoken here.

***RIP OFF TRAVEL AGENCY***. I bought a ticket from this travel agency. I missed the flight on the…read morereturning trip because I was sick. I called the agency to reschedule the flight for me and I was charged $630 for the reschedule. I later found out that KOREAN AIR only charged $350 and the rest ($280) was charged by the agency. I used another agency before and they charged only a small fee or nothing for flight rescheduling. What such a rip off agency. They charged an outrageous fee ($280) on a customer who was in a difficult situation even though I told them about my situation. AVOID THIS TRAVEL AGENCY IF YOU CAN OR YOU WILL GET RIPPED OFF LIKE ME.

I used their service for last 17 years and satisfied until today. I bought all my tickets to Korea…read morewith EW Travel. Usually international airline ticket is little cheaper through travel agent but but there is huge penalty to change or cancel the ticket.(too bad I found it today) A lot higher than actual airline company charges. For my case $250 per ticket to cancel. I had to pay $750 for canceling all my tickets to Korea. Asiana only charges $150/person to cancel. There's additional $100 charge/ticket using travel agent. Since I bought my tickets through the travel agent, any changes on the ticket needs to work with the travel agent b4 the departure. This sucks but it was my fault. I gently asked the agent to should explain this kind of fees before the final ticketing for next time or to other customers but she just raised her voice and got into defensive mode which was unnecessary. She said they never tell the fee to the customer. I did not even ask for any discount or arguing. I told her that I was not arguing with her and no need to raise your voice. She became calm after. They need to work on their customer service. I had to write this review because of her attitude, not because of the fee I had to pay.

I've been using this travel office for 20 years MARGARET never let me down she has the best prices…read moreon vacations on the last one she beat Apple Pay hundred dollars per person she's definitely recommend it if you planning on go to Mexico Dominican Republic or simply getting away

Worked with Marge aka Gosia to book an all inclusive trip to Mexico. She has a great deal of…read moreknowledge about the different types of expectations from each resort and has stayed at almost all the top rated golden apple resorts. We are truly grateful for her expertise and will definitely book all future trips through her again!

I recommend Natalie wholeheartedly, with no reservation. Both my hubby and I were too busy to…read more'study' what we were supposed to know before the first Disney trip. Once we started reading, we knew it could take forever to check all the necessary details when we only had about a month until the trip and we had to arrange everything ASAP. So I searched yelp in desperation. When it comes to organizational skills and attention to detail, I used to think that it would be nearly impossible for anyone to surprise me - until I met Natalie. She is absolutely AMAZING. Through the end of our trip, she provided the most detailed and updated information in such an organized manner at the right timing. And she was available before and during our trip; She responded to all our inquiries in a few hours, mostly within an hour. I remember asking her if she'd ever rest! We had a wonderful time in March right before the closure. Her created schedule could not have been better - She took into consideration various factors, such as my child's age and interests, our preference for different parts of Disney, length of trip, etc. We can't think of any other agent for our future trips because we know that she will provide her expertise in the most thorough, up-to-date, accurate, organized, and actually useful way for our needs. We just contacted her today to plan another trip, to have a safe family vacation. She is a true professional who loves what she does. That's what sets her apart from the rest. ps) She said that she established a travel agency: *SPARK OF MAGIC TRAVEL* ps2) She gets a commission from the vendors, so there is no service fee! The invoice for the Disney trip was the same as the rate we got from Disney or other travel sites. We felt like we paid the same rate for more tips and benefits! (reminding me of this horrible travel agent in NY that I initially contacted first who charged me $$ for checking a hotel room availability.)

Natalie does more than just Disney. I've never been to Disney, but she's booked pretty much every…read morehotel I've staid in for the past couple of years. It doesn't cost anything extra to use her services, and it takes all the stress out of planning things. You just show up, check in, and get on with your vacation. For an introvert who doesn't like to talk on the phone, this service is invaluable. Having someone to do the talking for you just makes vacation that much better! It's one less thing you have to worry about while out on the road. From the simple to the all inclusive luxury vacation, Natalie will take care of it all. She's got all of my vacation business from here on out!

My experience with them was I felt we "barely made it" - and this was mostly due to the…read moreunreliability of the land travel component of the trip. The driver did not show up for pickup at the airport and when contact was eventually made thru an airport worker phone, said I should install the local SIM to communicate with him. Traveling is already a headache without any irregularities; you definitely don't need stuff like this to make it even more difficult

Very professional, helpful, and understanding staff. They went above and beyond to help me save a…read morecouple hundred dollars on my ticket to India on a short notice. The owner himself took the time to explain the answers to my questions. The agent that helped me find the very good price on a ticket to India during the peak time, he made sure that all my questions answered and gave me his contact information for any further questions that may arise. The best place to shop if you looking for any tickets on a short notice, hackle free prices and, professionals that genuinely care about customer service.

An honest business man who really knows what he's doing. Abdul Jawed has always been very patient…read moreand kind to his customers, definitely the best travel agent in Chicago.