Called Firestone at 3.30PM inquiring about a flat repair for my rental car. Spoke to Vince who was…read morevery helpful and accommodating; told me service center open til 7.00PM(wow I am used to 5.00PM where I come from) but try to bring in vehicle by 5.30PM. Arrived at store 4.45PM; the place was swamped with customers and phone calls. Vince the only one at the counter, however, he tried to help everybody. Took my rental car in immediately, however, we discovered the tire was unrepairable due to the location of the nail and that a approval from the rental car company would be needed. At this point it was after 5.00PM and Vince recommended to bring the vehicle back in the morning as we would have to wait for the approval anyway. He filled up the tire with extra air; it was a small leak so it was ok to drive the car. In the morning arrived 7.30AM dealt with Charles, who was just as helpful as Vince. He took all the vehicle info and submitted the approval request to the rental car company. He recommended not to wait as it might take a while and I had to be at work and the car was drivable. I returned at 4.45PM again and dealt with Vince again. The approval had been received and he changed the tire and got me back on the road by 5.30PM. Overall great experience; did notice Vince and Charles helping other customers while I was waiting trying to address their issues; I like the 7.00AM to 7.00PM hours and weekend hours too. Certainly would have no issues using this location again.

I had been a loyal customer at this Firestone location for years, but recently I started going to…read moreJones Honda after growing suspicious about the unusually frequent tire replacements they kept recommending. Most recently, I had a nail in my rear driver's side tire. Firestone told me the tire had to be replaced and claimed it couldn't be plugged. I declined their service and took the car to Jones Honda on Manheim Pike for a second opinion. There, I was told the exact opposite--that the nail was in the center of the tread, which is precisely where a tire can be safely plugged. In other words, Firestone attempted to upsell me on an unnecessary replacement. That kind of dishonesty is unacceptable. Based on my experience, I cannot recommend any Firestone location in the Lancaster area.

As someone else said in a review posted above if you want to get no answers for your issues bring…read moreyour car here by all means. Brought my 05 Crown Victoria leaking rear transmission fluid and told them I had already paid a shop that said that they fix the issue but clearly they didn't so I tried Park Place out the technician saw the transmission puddle it left in his parking lot and yet I waited three weeks for him to tell me that my water pump has some play in it and had no information about why my transmission was leaking. He then goes to tell me that would be 400 and something odd dollars to fix my water pump but had no information besides my transmission fluid being a little over. When I asked if there's some hole that the transmission fluid would leak out of if it were over filled he again had no answer for me he said he would have to put it back up on the Lift to figure that out. This is where I lost complete faith in this place as my original request was to figure out why was leaking transmission fluid here we are three weeks later with no information about my transmission fluid leak but apparently I have a bad water pump. I walk in the next day around 10 2 and told the two ladies at counter that I don't feel like this place is going to figure out my issue with my transmission and that I would like to take my vehicle. All of a sudden they had answers to why the transmission may have been leaking when the day prior the guy said it would take him until next weekend to get it back on the lift and now first thing in the morning they have an answer for me when I want to take my vehicle elsewhere. They charged me $55 to tell me absolutely nothing about why I left a puddle of transmission fluid in their parking lot. These guys are Crooks they're in it for money. They would rather make a few hundred dollars off of you in diagnosing absolutely nothing then actually fixing the actual issue. The professionalism here is out the window front counter girls who I believed to be the owner's daughter just laughed in my face and continues to try to talk over me when I had nothing else to say I just wanted my keys and to pay my bill and be on my way you don't just magically pull answers out of your ass when you don't have them unless you already have them. Keep your car away from here don't even think about it

I stopped by Park Place this afternoon for a follow up visit from an appointment I had last week…read more They had to order a special part for my Audi. I was actually running a little late for my scheduled appointment, but luckily they were still able to get my car in right away. My car was finished being worked on by the time I finished my complimentary coffee in their waiting room. This was actually my favorite part of the visit because I had never had Girl Scout Samoa cookie coffee mate creamer before. Great Service and Great Rates!

I have been taking 2 vehicles to this shop for about three years now. The folks there are extremely…read morenice and helpful. They always call me with any questions or suggestions. I can always count on them to give advice to save money. They always remember my name when I walk in the shop. I have suggested them to other friends and all have the same opinion. Great shop. Great people. Great service. Great pricing. Highly recommend!

Avoid this place like the plague. Rip off artists and certainly no real mechanic works there…read more I had a vehicle fail inspection for a lug cap missing on rear tire. That's right. Lug cap, not lug nut. The decorative piece that does nothing was enough for them to fail me to try and sell me a new part that's not needed. Also the inspection mechanic locked my seat belt and then failed the vehicle because seat belt wouldn't unlock. It unlocked when I got there. Now it is really stuck and the service station won't fix it unless I pay them. Even though they broke it. Another no brainier for staying away from this place is the 'mechanic' turned on my interior light and left it on all day. From 9 in the morning until I picked up at 2:30. When I asked the six hundred pound woman that takes the money why my light was left on all day she informed me that the mechanic couldn't figure out how to turn it off. Even though he had just turned it on. This is the kind of scam shop that breaks your car and charges you to fix it. A word to the wise fellow yelpers- stay away from this place.

Took my Jeep in for a very small coolant leak…read more After putting in on the lift the Service Manager told me it needed a new thermostat and housing - $389.00, installed. I took it to another mechanic (recommended by a friend). After putting it on the lift, the Service Manager told me the lower hose clamp was tightened. Problem solved; no charge. The Service Manager asked me who told me I needed a new thermostat and housing. He rolled his eyes and chuckled when I said Meineke in East Petersburg.

Great neighborhood spot. Always good service with fair pricing. Consistent owners. Would definitely…read morerecommend...I've been going here for 3 years now.

Definitely recommend it. The service was quick and they checked all the fluids and tires, even…read moreshowed me the air filter being in good shape still and didn't need changing. Really good value for what we pay for.

Service was good BUT: On my way home I noticed that they failed to put an oil change sticker on…read morethe upper left side of my windshield. Also, I had supplied a $5 coupon. They took off $5 but still charged me 6% sales tax on that $5. Lastly, the tax is supposed to be Pennsylvania Sales Tax, yet the receipt stated Lancaster Sales Tax.

This is a great place to bring your vehicle in for anything. They are great! the guy's there are…read moreprofessional, kind, helpful, caring, friendly and trustworthy. I trust them with my car, and that is the most valuable thing these days, is trust. They will be my mechanics as long as I live here, in this area. Thank you! -Tara K. Lititz, PA

Mike's Motor Zone and my vehicle have grown very close these last few weeks. Mike and his staff…read morehave worked dilegenty to identify and correct an extremely difficult situation to remedy, they did so with great determination and were able to not only identify the problem but to also correct the problem. I can say that it is apparent that Mike and staff care about "Getting it Right " as well as keeping the customer informed every step of the way.

Drove my car in, after they "serviced" it I picked it up and it died 5 miles down the rd. Claim…read morethey did nothing but run a computer scan, that then turned into a scan and doing something with the plugs...they claim no fault, I call bs, you've been warned and so has the bbb

I went to Roberts for an oil change for my BMW. Staff were friendly and even replaced my key…read morebattery at cost (I told them my key wasn't working and gave permission to fix it). It's not always easy to find quality mechanics, especially ones who know BMWs, so I'll be going there again when I need to. The mechanic also looked over my car and let me know about any concerns. They originally asked if I could drop my car off for the day but when I asked for a specific time and said I'd like to wait, they gave me a time and called me as soon as it was ready about an hour and a half later (just as they had estimated).

They have been taking great care of all my vehicles for many years. Trustworthy and dependable.read more

Jeff and Lynn are amazing. Qualified, reputable, and never gouge on price. They do whatever is…read morepossible to get your car in fast. Can't recommend them highly enough.