It's costco! If you've been here before you know what to expect. Crowded aisles, long lines, bulk products, good deals, free samples, cheap and delicious pizza & hotdogs. But that's all part of the gig. One stop shop! The Waltham location is no different. It's well stocked and organized. Gets crowded but what can you do. Staff is friendly. Lines move fast, parking lot can be a little tricky but eventually you find a spot. Overall I like coming to this location and have since I was a kid. read more

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Cashier name "June" at the pharmacy has a severe attitude and should not be doing customer service. Management should just simply monitor her for a few minutes to be able to discern this. read more

Costco - I'm regular here! - Wholesale Stores Near Me - Waltham, Massachusetts

A huge selection of items for sale. Anything you want, you can get it at Costco. From Brake linings to riverboat trips in Europe, any kind of food you could think of, alcohol, clothing of many types. read more

Convenient for every week grocery. Always find new products. We love the watermelon sold by Costco, which is sweet and really big. Our kid loves the lamb rib. read more

New dishwasher purchase - took 3 weeks to get (they postponed the delivery 2 X) and then when they delivered and installed it they did not even bother to make sure it was hooked up correctly. Now they need to come back and do it correctly, which again they keep postponing. They really should have made a point to fix the installation ASAP since they did not bother to make sure it was hooked up correctly and after taking so long to deliver. I was not the one that purchased the dishwasher, but after this experience I will never want to be a Costco member. read more

Terrible cafeteria service. Fully staffed but still stood in line for 40 minutes to wait for one ice cream. No numbers were called it felt like a free for all read more

Chocolate covered strawberry is moldy and rotten within expiry. Costco refused to return and didn't apologize for the poor QC. read more

Costco - Moldy and rotten strawberry. Purchased and imaged on 05/02. - Wholesale Stores Near Me - Waltham, Massachusetts

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People have many problems and they love to take it out on Costco. This Costco warehouse serves its purpose effectively if you visit to purchase goods. Not to kindly chat with employees, not to prance around the store aimlessly, not to proselytize your religion. Bring a list and get the job done. There is truly not much to say -- many Costco locations are more or less the same. Those who enter without strategy are those who lose: know which products are better or more cost-effective from Costco, and know which products are better or more cost-effective from the Market Basket across I-95. As far as selection goes, the Costco usually carries Teddie Peanut Butter (smooth only) and many East Asian products, but you will not find Fage yogurt. The list could go on, but as inventory constantly changes it is a waste of my time and yours to attempt to catalogue the inventory. I have not had negative experiences from this store, apart from a single rotisserie chicken that was absolutely foul. Come in with a strategy and you will be fine. read more

Costco - Wholesale Stores Near Me - Waltham, Massachusetts

Don't use the tire center. Sure, prices are good but you can do just as well at Tire Rack. I asked to have my new tires on the front. They say it's policy to rotate front to back. I say no and they did it anyway. Now I need to rotate them back myself. Also, they don't balance properly. Driving home it was obvious that one wheel was out of balance. On top of that, it took 1.5 hours to replace 2 tires. You have been warned! read more

This is probably one of the busier Costcos I have visited. I went off-hour and the parking lot was packed. The inside was also busy but still penty of room to move. I did self check out the the staff person was friendly and told me I was entitled to another pkg of muffins (score). I was in the area for work. read more

Costco - Wholesale Stores Near Me - Waltham, Massachusetts

Bought hearing aids 5/24 was hesitant but i heard the price was much less than i had paiid for my original ones so I needed new ones. Have not been disappointed. they were half the cost of what I paid previously and the customer service is great. I do have to do a maintenance procedure I did not have to do with my old ones but its easy to do and they supply the items i need. well worth the cost. A good value Fff read more

I'd give them a 4/4.5. What they do well, they do really well, but there's always room for improvement. Pros: Excellent return policy. Nice selection. Quality items. Friendly, knowledgeable employees. Many employees have been with the company for years and will recognize their long term/ frequent shoppers making for a personalized feel. No coupon clipping. Better than average prices on most items. Offer vaccinations, significantly better pharmacy prices, hearing and eyeglass center. High quality store brand items. In club liquor store, has excellent prices. The food court is an excellent value. Some locations have tire centers, but prices are so so. Some locations offer gas. Many freshly prepared family size meals. Have many organic offerings. Cons: Prices on some items have jumped significantly. Most locations don't offer gas. Not enough locations. Food court has a small menu and needs healthier options as well as coffee/ iced coffee. Memberships can be pricey, but come with many perks not mentioned. Limited pay options. No deli. More car care services would be nice. No longer carry coffee filters. Downgraded from containers to ziploc bags for many items, but the ziploc fails quickly or don't work at all. Store brand bagged items often don't have ziplocks. Seasonal items are out ridiculously early, limiting room for current season items and everyday offerings. Sale items may be moved to unintuitive locations. Long return lines. Cart returns are often overflowing and need to be retrieved more often. Most of the changes they've made feel more beneficial to the company than the customer. read more

I am not a Costco member. I ordered two chairs that were on sale during MA tax free weekend and paid the non member surcharge. I received a confirmation email immediately. . Two days later my ordered was canceled by a second email. I called them. An expired Costco member number was somehow attached to my order. And even though I paid the non member surcharge, their computer system canceled my order because of this.After 40 minutes on the phone, they said if I reordered they would refund the additional amount I would now have to pay if I called them after delivery of the chairs. They offered me a $20 card for a future item for the inconvenience. The woman on the phone was very nice, but I did not want to have to call again and waste more time to get my money back. I will shop somewhere else. read more

Went to the food court and I'm hard of hearing, waiting for my food for so long and then when someone says an order number I can actually hear it's past mine. At this point I'm like ok whatever so I go to the counter and the employee, Erin, continuously calls out orders walks past and ignores me for at least five minutes and when I finally do catch his attention he says with a very big attitude "I called that like a long time ago." OKAY?? HOW LONG DO YOU THINK IVE BEEN WAITING?? The food was good but his attitude was ATROCIOUS and very condescending, I work in customer service and know this is NOT how you treat ANY customer. If Erin is at the counter, don't even bother. read more

Clothing, food, rotisserie chicken, meats and prices all amazing staff are always friendly and helpful. Great to pick up a pizza for only $10. read more

It was all good till employee Don unnecessarily shoved my shopping towards me and hit me in the leg. Wicked cowardly of a store employee to assault a shopper like this - my back was turned and I didn't see it coming. When I confronted him he just grinned a sick little grin and stared at me and my wife. Homophobic much, Don? read more

This Costco is fantastic! Retail, their prices and offerings are great. I use them for their optometrist (again, independently fantastic), their glasses, again fantastic and their tire center (unbelievably good service). read more

OMG, LOOKS LIKE THE REMODELED A HOSPITAL AND NOT IT'S A COSTCO. staff were nice, HOWEVER..... The people that come to this location are SO RUDE AND INCONSIDERATE! carts pushed into me, people cutting me off, people grabbing things right in front of my without saying excuse me, or even saying pardon, just get outta my way type of people. NO MANNERS NO NOTHING! if these people are from this location, it says allot about the area... STAY AWAY FROM THIS LOCATION!!! read more

Costco - Parking lot across from hospital which is the Costco parking lot. - Wholesale Stores Near Me - Waltham, Massachusetts

I had Dr. Niu helping me with the eye exam and prescription. She was patient, thorough, and knowledgeable. Highly recommended!

Customer service has gone down, way down. Optical Dept staff sit in chairs & act as if you're interrupting them. Cashiers don't even say hello or thank you, nothing. Parking lot is a joke and patrons are ignorant. Find another Costco as this one is one of the worst. Most of them have employees now that hate their jobs and take it out on customers. What about go get another job? If you don't like to be in retail as an employee, don't. Expect that it is fast paced and it's all about customer service. read more

I got all excited to see the new small box for the hearing aid batteries. It beats the old way with the large sheets. Very handy when you travel a lot. Until ..... I opened the box and took one package out. Whoever designed this must have been completely nuts. You can only open the package with scissors! How many customers have regular scissors with them while shopping or being in a restaurant when suddenly your battery give up and you have to replace it? And even with scissors it is a pain to get it open. I suggest all assistants in the Ophthalmology departments should open a package and time how long it takes you. read more

The main attraction of this Costco is the enormous covered parking garage which is nice on a rainy day, but therein lies its main disadvantage: if you park there or in the small uncovered lower level parking area right in front of the garage, in order to get your groceries back to your car you have to push your shopping cart down a wrap-around ramp that pretty much triples the total distance traveled, because Costco does not offer an elevator or shopping cart escalator like Ikea or the Saugus Walmart does. This isn't a problem for any relatively healthy, able bodied person but for an elderly or otherwise physically challenged person it could potentially be a serious PITA. Speaking of shopping carts, another quirk of this place is that you have to pick up one from one of the shopping cart stalls in the parking lot because they don't have rows of carts inside or next to the entrance unlike the Everett Costco. Compared to the Everett Costco, this Waltham location is about 1/2 or at best, 2/3 the size, with maybe half as many checkout lanes. Feels cramped and somewhat claustrophobic, especially during crowded times. Another inconvenient difference is that the alcohol is sold in a small separate area behind the checkout area...so you'd have to check out twice. Lastly, the freeway exit and entrance is a bit difficult to navigate even when using Google Maps GPS. Will be sticking to Everett location, unless it's absolutely pouring outside perhaps. read more

I like how cozy this Costco was. Way better than the Everett location in terms of overall ease of access and vibes! As most costcos go, they had a great selection of items at great value. read more

Some folks that work there are great The Pharmacy people lie I was there 6 times today and 4 yesterday including calling them as well as the insurance company calling them and the Doctor. Finally got prescriptions except 1 told in couldn't be filled till Monday I was supposed to be out of state today for 2 weeks I'll have the Doc sent it there on Monday. No reason according to Doc and insurance co to give it to me yesterday. Just cancelled my card Back to BJs The Pharmacy is full of liars and unhelpful people Thought I had found a one but nope Wasted day I never lost my cool quite the opposite The calmer I was the more passive aggressive they became. Time to leave For good this State leaves a lot to be desired read more

I'm currently in Boston due to my mother-in-law's surgery. While visiting, since my in-laws are elderly and can't lift heavy items, I went with my father-in-law to the Costco in Waltham to buy a 6-pack of 1-gallon water bottles, among other things. We purchased three boxes, but at the cashier, we noticed one box was wet because one of the bottles inside was defective and leaking. An employee offered to exchange it, but the cashier, named Stephen, curtly told me there was no need for that since the transaction was already processed and instructed me to come back with it. I was perfectly capable of going back to exchange it myself, but his attitude--speaking in an irritated, gruff, and unclear tone--was unacceptable. I've been to many Costco locations, but this is the first time I've encountered such an unfriendly cashier. Looking at other reviews, there are also complaints about poor inventory management and other issues. For whatever reason, I believe Costco management needs to seriously address these problems and provide better training to their staff. read more

One of the supervisors is very rude. Also, they make it seem like the membership is easy to cancel. It isn't. If you live far away, don't bother getting one. Prices aren't even that good at all. My parents used to have a Costco membership, and I wasn't informed that the card was cancelled, so I went to buy a few items and had to renew my membership. That's all fine and makes sense. But I wanted to cancel it because I went for a few items, and didn't need to pay $120 a year for a membership, so I looked online to see how I could cancel. Everything said you can call or go online to cancel. That wasn't an option, so I had to go into the store to cancel. I figured while I was there I'd grab TWO items to save me a trip to another store. After I got my items and paid for them, I went to the line (which is behind the checkout anyway) to cancel my membership. I walked up to an Indian woman who was very sweet! But then the supervisor (Matthew maybe?) instantly butted in and was incredibly rude. He asked why I was canceling and I said it was a little far from me and too busy. He told me that usually people aren't allowed to cancel memberships after buying something. Kinda makes sense but the way he said it was very passive aggressive. He then said "why didn't you ever take a picture?" So I explained it was my moms account that I paid to renew and he said she has to come in and cancel. Everything he said makes sense but he was being incredibly rude. I'll tell my mom to go to her nearest Costco and cancel ASAP. read more

The convenience of the location is where the positives end. This location probably limited by the awkward spot on a side street next to 95S is smaller than other Costco locations and sadly no gas station either. Often times when my family lived closer to here we elected to go to the Everett location instead. As other customers and reviewers have mentioned there are certain members of the staff that are especially rude regarding membership... The lines also easily pile up fast at the checkout so you're left with waiting forever or possibly using the self checkout. The other locations may have more room for more checkout counters so this process goes faster. We no longer have a membership. read more

I've had a mixed experience at Costco. While the store offers a diverse range of products, there have been recurring issues during checkout. Some cashiers, unfortunately, displayed inappropriate behavior, making the overall experience less enjoyable. There was visible attitude to the Asia customer right in front of me. Whenever I come with my brother, they try to put everything in one account while we both have our own membership. Improvements in cashier training and customer service consistency would enhance the shopping environment. read more

Solid Costco. If you're reading this review I'm assuming you're considering going to this one, if you have a membership you've been to a Costco before so you know how it works. Nothing unusual here. We come here almost every weekend for errands, groceries, etc. Got our tires serviced here a few times at the tire center. Never had any bad experiences here. Employees and customer service people are all nice. Pros compared to other Costcos: this one has a covered parking garage. Cons compared to other Costcos: a little on the smaller side but not by much, also there's no Costco gas (but in the northeast this is a bit rare to begin with). read more

It's COSTCO, what else do you need to say I am fascinated by the one offs that they bring in

Be advised! You can not make price adjustments here! Costco in Boston are special! Not like Costco you visit anywhere else! read more

Costco - Not on this one. They change price the next day you bought it! - Wholesale Stores Near Me - Waltham, Massachusetts

Have cancelled Costco membership due to an issue with online purchase. Short version, one of our kids moved to a new apt, we purchased some items to help furnish it. Order was canceled twice without explanation was finally told that Costco will not deliver to a recipient they cannot independently verify. Apparently they use postal records to do this which for a new resident can take up to 60 days. There is no mention of this anywhere on their website, between this and the experience in Waltham my brief membership is over...I've had enough. read more

Terrific all-around service. Got a flat and called in the late afternoon--the person on the phone was very friendly and helpful. When I brought it in, they patched the hole in under 30 minutes. read more

Worked with Orlando @TMobile. Great service: very knowledgeable, helpful and curtous. Highly recommend.

Costco, you are a magical place!!  This is your place to get things in BULK for insanely CHEAP prices. $3.99 for 2 POUNDS of strawberries? $2.99 for a pack of 40 water bottles? That's it, game over-- this place already won my heart. You can literally find everything you need (and things you didn't know you needed):  snacks, meat and seafood, frozen foods, home necessities, clothes, books,  medications, appliances--you name it. This can be your one-stop place for everything you need to survive. And the best part is you save time and money because buying everything in large quantity will last you a while before you need another trip to the store. Also another equally great part of Costco is their food court!! You can't come here and NOT stop by to get something off the menu. They sell pizza, churros, salads, sausages, hotdogs, non-fat yogurt shakes, and so much more. And in true Costco fashion, everything is super cheap. I got a hotdog and a refillable drink all for just $1.50.  I bet you can't name anything better that you can get for that price. Perfect for a pre-or post-shopping snack/meal! read more

I am definitely a long-time fan of Costco!! Most of everything you need can be most here. From rotisserie chicken, spinach artichoke dip, fresh bakery items, storage bins, baby wipes, even alcohol... it's mostly here. However, this particular Costco is smaller than those I am used to in Michigan, with less produce/products/merchandise available. One of my favorite items (bacon-wrapped scallops) is not sold here, yet was always available in Michigan?? But I digress. There is no gas station at this location, which is a big loss to consumers. read more

Costco - Tire/Battery office is located in the parking garage. However, tire service garage is on the backside of Costco. - Wholesale Stores Near Me - Waltham, Massachusetts

COSTCO LIQUOR SHOP IN WALTHAM One of the few Costco-owned liquor shops in MA. Ownership of multiple liquor stores is limited by MA law, so some Costco's have outside vendors who actually own the liquor shops at Costco, and so the prices are not as good. This is one of the exceptions that Costco actually owns, and supposedly their 2nd biggest shop in sales in the US. And Costco is the biggest wine buyer in the US. So you can usually count on as much as ~25% off of the very best price in MA for a particular wine/beer/liquor. In fact, I've saved as much as 50% off when I was lucky to get the last bottles of something after they marked it down to make room for new stock (look in the bottom of the bins!). Unfortunately, the wine buyer who was there before 2010 or so left and his replacement(s) doesn't seem to be very serious about getting in anything unusual. You used to be able to get some interesting stuff here, like newly released classified Bordeaux, or a case of the legendary 1997 Sam Adams Triple Bock. There was even an email list alerting his best customers to limited availability items. Not anymore. I had to laugh today when they appeared to think they were selling the 99 point Wine Spectator 2014 Wine of the Year (usually priced at $220) for $16.99. It was actually a lesser 90 point bottling, but still a good price for what it was (pic). So if you are looking for big name, big production items at great prices, this a good place to come. But it doesn't replace Gordon's, Marty's, ect. if you are serious about wine. read more

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This holiday season Costco has good fresh meat every Tuesday and Wednesday. So I come here two times a month and go straight to the meat department. I am also buying my supplements here. It is a good store. read more

Costco - Wholesale Stores Near Me - Waltham, Massachusetts

I really like Costco for bulk food shopping at a great price. The employees seem to stay for long periods of time which tells me they treat the employees well. The store is well kept and clean and the food quality is very good. I also like the optical department, tires, liquor store and food court. I love the hot dog and soda for $1.50 I always ask for sauerkraut and then put fresh diced onions, deli mustard and relish. OMG, soooooo good! I also often get the whole pizza. Extra large Cheese, pepperoni or everything for $9.95 each. Overall, Costco is a great place to shop!! read more

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food court staff constantly annoyed with every special request. by the exception of like 3 workers at the food court, all of them have an attitude and make you uncomfortable if you make a special request. once to the point she made me say sorry to her. some just blatantly don't listen, and just today one employee was making my two latte freezes and it wasn't working, so she stuck her finger (unchanged glove) into the spout of the machine to make it work. i'm attaching photos of what the coffees looked like to. they were so hard we had to wait for them to melt. they melted to halfway. took a few hours to finally get to drink it. i'm spending $3 per coffee, i shouldn't be getting half a filled cup that had someone's dirty glove in it. this review is solely about the food court. there's a lot to say about the rest of the store. read more

Costco - it was hard as a rock - Wholesale Stores Near Me - Waltham, Massachusetts

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