This place is a zoo especially on Friday, but I had to pick up a Rx. I had two other needs; at hearing department and membership and two people were outstanding! Helpful, cared, smiled, took time even though I was one a 10k people. I took pictures of their name tags. They both went above and beyond. Audrey in hearing took special care to notice a very significant item in the hearing aid. Today when people don't seem to give a sh...these two individuals are standard bearers for helping others. Thank you. So appreciated. read more

Costco Wholesale - The people who helped me - Wholesale Stores Near Me - Vista, California

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I came a little early to buy some electrolytes, I was turned away for having basic membership. They were currently only letting executive membership in at the 9am-9:30 window. Which is ok, I totally understand. I really never shop in the morning, or neither have I ever been on site right during opening. So when staff told me I had to wait, I was okay with it. STAFF BECAME RUDE WITH COMMUNICATION: So I got comfortable sitting by the pillar that was next to the shopping carts towards the front of the entrance, a gentleman that was wearing an orange vest, asks me to move because I cannot be waiting by the entrance section. " all other members that are waiting for the 930 timeslot are waiting in line on the side of the building" -there was no line -I walked up to the same gentlemen, and I let him know. "I don't know which line you're talking about. There is no line" - "There's a line on the side of the building!" There was no line on the side of the building. I was walking back-and-forth, searching for this so-called line. So when I asked him to walk me over to the end of line, he pointed at the pillars where random people were sitting. I communicated and let him know that is not a line. He essentially changed his explanation by saying "you can't block the entrance mam! Executive membership get first priority" Sir I understand and respect that you currently are serving executive members, but please do not say that there is a line on the side of the building. It's very misleading. You can simply just say " we are currently serving executive members from 9 AM to 930. We respectfully need to have this entrance section cleared so that we can service these members. You are welcome to wait anywhere on the side of the building other than by the entrance section. We apologize for any inconvenience, thank you for your understanding" Communication goes a long way. read more

Costco Wholesale - A lot of people today doing holiday shopping - Wholesale Stores Near Me - Vista, California

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Is it my favorite Costco? No, but it's convenient because it is down the street from where I live. Parking lot is always crowded mainly bc it's not equipped with enough spots. Typically, it's well maintained, although I've seen others which are busier look better. The employees are always very nice. They are also very helpful if you can find one on the sales floor. read more

Costco Wholesale - Wholesale Stores Near Me - Vista, California

I usually come to this Costco for the gas because it's the cheapest in my area most of the time. The parking lot is crazy though and it's difficult to park otherwise it's well stocked, pretty orderly and well staffed. I can usually find what I'm looking for but it's commonly crowded with longer lines. If you hit the timing right sometimes you can get there when it's not so crowded. There are usually a lot of samples. I definitely buy more after tasting things I might not normally buy. The self checkout goes pretty quickly. The food court has several kiosks for ordering which is easy and convenient. I'm so happy they switch to Coca Cola products. I do prefer the Carlsbad store. It's a little bit easier to park, better merchandise, and not usually as crowded, but when I need gas I choose this location. read more

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So I was waiting in line for gas. The light turned green to indicate a pump had become available I was the first and only person actually waiting in line. Put my vehicle in drive and began to pull forward when this white Lexus at a high rate of speed passed me on my right and proceeded to back into the available pump. I got out of my car and asked the guy what he was doing as I had been waiting in line and that pump was mine. Rather than admitting he was wrong or did something wrong, he said I shouldn't make a federal case out of it and that there were other available pumps in other lines I don't think I was wrong calling him out I looked for the gas station attendant who saw what had happened and walked away Took a couple of minutes, but I was able to finally locate the gas station Tenant he said he could not get involved he had to de escalate the situation. Since this happened, I've spoken to Management at Costco, who will study the video from that day and time and if what I am saying is correct they will send this individual a code of conduct letter I'm posting his photo and license plate so that if anybody knows who he is, you can call him out also if you're getting gas at Costco and this guy cuts you off understand it's not the first time he's done it and you really don't want to confront him he's irrational document with photos and talk to the store manager or assistant store manager. Make sure you document the date and time. read more

Costco Wholesale - Vehicle license plate - Wholesale Stores Near Me - Vista, California

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I really like Costco because I genuinely enjoy the employees there. They are always cheerful, kind, and eager to help. Many times, when I buy too much and my cart becomes heavy, someone will immediately come over to help me without being asked. These are such lovely and meaningful actions. In life, what we truly need is kindness, respect, and the way we treat one another as human beings. I always value customer service and the way people treat others more than the products any place offers. Costco is always clean, spacious, and well-ventilated, with no unpleasant smells. The parking lot is large and convenient, so I honestly have nothing to complain about. read more

Costco Wholesale - Wholesale Stores Near Me - Vista, California

Do better Costco will fix your carts. People are hurting themselves just taking them apart. read more

Costco Wholesale - The amount of people that hurt their fingers trying to take these parts apart. - Wholesale Stores Near Me - Vista, California

I don't know what it is with this location but it always feels busy and packed. I like the products and 80% of the time experience amazing service. Value is very fair but parking is a nightmare. You come out of the freeway trying to turn to Costco - it's all backed up. Gas station is always busy. Pharmacy seems to have long lines too. It's a popular spot but needs more space. The food court feels cramped in a corner and the service area is surrounded by carts. I'm not sure anything ever gets done after a complaint but sometimes I wish there would be someone at the floor to ask a question and not on the other side. Costco itself is a great brand! read more

I have been a long time Costco member, about 15 years. I have never been treated as poorly in my shopping experience as I was today. This location uses the new QR code scanners and I used my husband's card to scan in as I have for a decade, it's never been an issue in ten year of having a shared account. The woman questions me at the door I say we have a family account and go in. A few seconds later this giant 6'2" guy comes after me like I'm some sort of criminal to lead me to member services. I felt intimidated and bullied by them treating me like I was doing something wrong when they randomly changed policies. They could have said for me to bring my card next time or any other polite method. When they found my membership without issue none of them acknowledged it or apologized or anything and said I had attitude for telling this giant man "I hope you're happy". Trust me, I could have said a lot more. This interaction could have gone many other ways, especially when they saw my membership was legit. What blow hards. read more

Costco Wholesale - Massive guy treating me like a bad guy for using a family membership with my husbands picture - Wholesale Stores Near Me - Vista, California

I went to the Costco Vista optical department today. I walked up to check in but I wasn't sure what the procedure was. Been standing in line for a couple of minutes and a custOmer and lady who wearing a sash that said "THE WUEEN IS RETIRING " has been taking for a while by the check in machine and since I still have some shopping to do , I thought I will go over to tha counter and check on the sign and suddenly, this lady who was wearing a sash that said ," THIS QUEEN IS RETIRING." " she rudely told me that I shouldn't be looking at what the lady she was helping (a friend /family perhaps) to check in ?? I wasn' looking at what her friend was doing!! I just went over to look at the signs!! Sooo insulted!! She then told me some insulting words as with customers around and she left with the other lady.. Out of frustration, I had asked for the manager.. Guess who showed up? the manager was the lady wearing the sash!!! - I can't believe that she is a manager at Costco vista! I had asked Her how could she she treated me like that ? She had showed me unprofessional attitude. Instead of helping me how to check in , she just accused me of looking at her friend of what she was doing! I felt very offended by her remarks and the fact That she has raised her voice in front of customers. I felt very humiliated!! She didn't even apologize to me!!! I was later told that she treated customers so rudely in the past.. I love going to Costco vista but after today, I will not go there again unless I get an apology from the way she treaed me today . read more

My second visit here. It's an older store, but well stocked and maintained. Not too busy either.

This is one of the most useless Costcos. Came here today at 9:30 because their website said they were open. Upon arrival I was told that only executive members were allowed in and that gold members have to wait till 10. First off my membership is attached to a credit card so I had no idea what tier I was and second this is a new policy that their website has not even updated. Costco is using the time that you have to wait to try to upsell you to their upgraded membership. So shady. The manager at the door was super obnoxious and made no exceptions. Terrible customer service! I recommend going to the Carlsbad Costco where they sell better products, have more products in stock and have a more professional staff. read more

3/11/25 It's been 2 years since I wrote a review for Vista Costco. So, here goes! First off, it's busy. I like getting caught up in the hype and all the frenzy! LOL! It makes me want to spend more $$$$ I purchased a Samsung 65" TV a few months ago and needed another one, so this place was my pick. We drive about an hour with traffic, to get here. Our TV was gladly loaded on a flatbed and put aside for us, by the gentleman working that dept. Great man! We came across a BLACKSTONE grill that I had been wanting and another employee helped my husband load it into his cart. All in all, my experience with Jess at customer service and manager, Jill was 5 star. Upon loading the TV and the BLACKSTONE into our suburban, Angel helped us and had such an impressive attitude. 5 stars for him! This store is great! It's busy, but the employees treat us well, EVERY SINGLE TIME we come! Thank you Costco VISTA CA read more

This place is located on Hacienda Dr which is off the 78 Freeway. It is always super busy here even on a weekday and at 2pm. They have a food court that still offers strawberry ice cream which is so delicious and will be discontinued soon. Gas station and Tire service center available here. They also have a few electric handicap vehicles that you can borrow while you browse the aisles for goodies. I was able to find a few clothing items that are discounted. As in ending in 00 or * as those are quickly discounted and meant to go. What I like is that there is the traditional lines as well as self-checkout lines here so even if you feel like you are waiting a long time, the lines passes quick. read more

Costco Wholesale - Wholesale Stores Near Me - Vista, California

I recently bought two rotisserie chickens from Costco and discovered several flies in each one. I called the store immediately to report this health hazard and returned within an hour for a refund. Despite this, I was shocked to see other customers walking out with potentially contaminated chickens. This is completely unacceptable for a store that handles food. Costco must take this seriously before someone gets sick. For your safety, I strongly advise against buying rotisserie chickens from this location until the issue is resolved. read more

Costco Wholesale - Flies found on chicken and in juices. There was around 10 flies per chicken - Wholesale Stores Near Me - Vista, California

Tried to go in to start membership and was treated like I was committing a crime by a man named Thomas. I plan on making a review every time I spend time here until service improves... my mom who has been a executive member for years recently had her yearly membership due and was escorted around the store like she was going to set the place on fire. She has always paid her membership at the checkout when she comes in and this time they complained that she didn't pay online and was told she had to wait at the front for a manager then they questioned why she had not done it online. She was escorted to the membership desk where they harassed her about online payment. She was not trying to avoid paying she was simply trying to get her shopping done and if her membership needed to be paid take care of it. They gave her the run around for at least 20 minutes after entering the store to just being able to pay for the membership. Neither of us has ever had such terrible customer service at this store. I will make another review the next time I come in and I will purposely as employees questions to see if improvements have been made if not expect more negativity Thomas read more

Friendly and helpful. lol location is very busy but the selection at the food court is simple. Over all the value is good and would recommend coming during not busy hours so like mid dqy and or early evening. read more

Costco Wholesale - Updated kiosk Menu - Wholesale Stores Near Me - Vista, California

I was deeply impressed by the fantastic care I received from Jess in the vaccination clinic. She was so kind, efficient, and took such an interest in making sure that I am adequately protected. She took the time to print out the list of vaccinations I've received from all sources, including other locations outside of Costco. Her doing so allowed me to discover that I was not adequately protected for pneumonia. All this time, I thought I was and as a person with asthma, this could have result in a very negative event! Going forward, I will be trusting Costco with all of my vaccination needs. read more

Again, the Rx actually cared! I have a prescription that is hard to get because of a shortage. I spoke to one guy who didn't offer any help. So I called back (hoping to get someone else) and I was lucky to get this man...I'l sorry I forgot your name. Nonetheless, he said a shipment was coming in and I'd get a text where I could pay online IF it actually came in. It came in today. Again, thank you for helping one of 10's of thousands of customers. It really means a lot when someone cares. Thank you. read more

Honestly every Costco ever is great, and this location is no exception. It's usually easy to find parking (not as easy now with all the construction), but it used to seem like a less busy Costco. Any day of the week and any time will now be busy, but it's still easy to navigate for parking and shopping. They have a great and consistent stock here. All staff members have always been kind and helpful too. Great service, clean shopping experiences, and great deals. You really can't ask for more! read more

Blatant profiling and predatory sales tactics. I have been a loyal Costco shopper for a long time, but my experience at the Vista location on Hacienda was absolutely disgraceful. We were mid-checkout when an employee used a "bait and switch" tactic, claiming she just needed to "update our email" to get me to hand over the membership card. Once she had it, she began questioning my identity, openly judging me based on my physical appearance and comparing me to the photo of my father (the primary account holder). She actually had the nerve to point out racial/age differences between us as a reason to "verify" who I was, despite us living at the same address. When the manager stepped in, things got worse. Instead of resolving a clear case of profiling, she gave us an ultimatum: unless my father was physically in the building at that exact moment, they wouldn't process our groceries--unless, of course, we "opened a new membership" right then and there. It is clear this location cares more about hitting membership quotas and predatory upselling than they do about treating families with respect. They would rather let a full cart of groceries go to waste and insult a customer's integrity than show basic common sense. If you want to be profiled and shook down for money while you're just trying to shop for your family, come to this Vista location. Otherwise, stay away. read more

Worst Pharmacy experience at thislocation. Constantly rude and poor customer servicethey need to work harder and not close earlier. Literally 2 min before closing and just wants to pick up my prescription. It takes literally 2 min to very it and ring me up. Very poor attitude! The Carlsbad Costco pharmacy near Palomar is much better!! And very helpful! read more

I feel it's important to clearly document what happened during my recent visit, because the situation was not just disappointing -- it was genuinely alarming. I purchased tires from this Costco with a 30,000-mile warranty. At just 16,500 miles, both my trusted mechanic and Tesla confirmed that all four tires were prematurely worn down to 3/32", already past the point most shops consider safe. Naturally, I returned to Costco expecting the warranty process to begin. Instead, the manager told me they would not honor the warranty until the tires reached 2/32" -- the legal minimum -- and that I should "drive another 2,000 miles." When I explained that I drive my 19-month-old and 4-month-old every day, and directly asked whether it was safe to continue driving on tires both service centers had flagged as unsafe, the manager assured me yes. I even asked specifically about driving in the rain, and again, I was told yes. I cannot express how unsettling it is to be told to knowingly drive my children on worn-down tires just to satisfy a warranty threshold. Safety should come first -- not last. Being told to essentially "keep driving on unsafe tires until they are even more unsafe" is not only irresponsible; it's shocking coming from a place like Costco. I've always trusted Costco for quality and integrity, but this experience has left me feeling unheard, dismissed, and put in a position no parent should be in. I hope this review encourages the store to rethink how they handle safety-related warranty claims, because customers deserve better than being told to risk their families just to meet a mileage requirement. read more

I like this Costco better than most of the others where i have shopped. They often have long checkout lines but the workers are pretty efficient in processing purchases. It is often difficult to get help if you can't find something- they need more employees. People, however do save money by shopping here. They have a pretty good selection of food items at lower prices than most other stores, read more

Very busy location. The gas station was relocated from the side of building to the front and it seems like the traffic getting in and out is chaotic. The shopping selection and customer service was great. read more

Great, amazing people , but a little bit too busy Also the food was great but the line to order and to later then get served was again too long read more

Moving the gas station is BAD IDEA!! It causes more congestion traffic! ! I'm thinking about getting gas somewhere not at Hacienda street! It's more likely for me to go to Costco Palomar College to get gas!!! The congestion traffic on Emerald drive is getting worse! read more

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Kind of well organized. Big shop to walk through and pass the time. Great selection of products but not always available there read more

The worst customer service they don't care.You're just another number. This store manager named justice could care less. They just stick to the script, screw the big box stores, start supporting your local farmer's market!!! DO NOT SHOP AT THIS COSTCO, IF YOU'RE STILL GOING TO SHOP AT COSTCO. read more

Went to get gas, 1/3/25, as usual. The big burley guy(attend) was standing nearby. I asked him for a little help- he was very unpleasant. Acted extremely bothered. He repeated himself over several times. It was uncalled for. I was polite to him. It was so weird. Whatever you do don't ask the big guy for anything. read more

The reason why it's two stars. The store is fine. The employees are good. It's more of the policy that has now made a perceived indifference. Our family doesn't have executive membership and now we have to wait til 10:00am when before the Costco would let us in 15 minutes prior. Now that costco wants to push the executive membership.... That extra customer service even "breaking the rules" we can say but it was an amazing feeling being a customer. Now waiting there til 10:00am and seeing executive membership go in and out makes you really feel not the same. Before this change executives would wait also.. ultimately solution go open executive stores and open at 9:30am for them. Then keep the original stores to open at 10:00am and "break the rules" let gold star membership in 15 minutes early hlike you did before. read more

The pharmacists are really great and caring they go the extra mile to fill your prescriptions. The pharmacy techs and cashiers are really nice and efficient! Really like Costco pharmacy plus you don't have to get a Costco member to go to their pharmacy. read more

Man, the customer service is going downhill. I love Costco but my local one is not very friendly! Workers are very rude! My recent Costco experiences were very poor all because of workers! For example I was checking out and the lady at the self checkout yelled to me so loudly and said "DON'T FORGET TO SCAN YOUR WATER!"! Like hello? Don't need to cause a scene! Then when exiting the guy touches everything and completely moves all my items and breaks the eggs I purchased! And to top it all off I went in and scanned my card but the lady yelled at me and said "Your membership is expired! Please go renew it right now!"! JUAN I know you have beef with us! Costco you need to fix this! read more

I've give several reviews for this particular location. The gas station attendant that I dealt with a while back was awesome. Getting into the gas station blows. They shouldn't let people in from the street both directions. Not fair when you e been sitting there for a bit waiting to get into lot and people coming from the other direction don't practice every other person etiquette. Moving on. This review is for the customer service. Outstanding. I've had to return several items and they are always so nice and courteous. And after watching some of the other items being returned, the half eaten ones always get me, they still take the items back with a smile on their face. Me, I'd either raise an eyebrow or laugh. And the people that are pissy when returning their used items.‍ read more

Great place to shop with great products, food, and employees. Some of the prices even beat the commissary.

Our experience was great cause it's Costco however we bought a bag of parmesan bagels and a bag of the French toast bagels. Both are delicious but within 3 days of buying them the Parmesan bagels are already growing small mold spots?! It's just disappointing since we've had them not even a week. My husband pointed it out in the evening and now I'm concerned because I had one this morning and I'm a breastfeeding mom. I didn't notice the mold but I also didn't look for it either. They're small spots but still, they're there. The sell by date is June 28 2025, I'm writing this on July 2 2025. They were kept in the fridge and I'm surprised at how long they didn't last. read more

Costco Wholesale - Small mold spots - Wholesale Stores Near Me - Vista, California

Jill at the returns desk is a real piece of shit. Nasty attitude and makes up fake rules about returns. She tried to tell me she wouldnt accept my food return because it was a week past the expiration date. I told her i havent had a chance to make personal returns for several weeks and also asked her to show me the policy from costco saying that and she folded so fast. F her and her 25 year badge. I hope she gets put in receiving or night stocking where she doesnt have to deal with the general public read more

The tamales this year are the worst in store, with corn husk substitute wrap. Don't miss a thing if you have not picked up one yet.

Had a great eye exam with a very knowledgeable doctor. Mind you, the doctors office is completely separate from the optical department where they sell the glasses, and I quickly came to the conclusion that I could not count on Costco's optical department to replace my lenses and keep my frames in good condition. I brought my glasses to the lens replacement area and was told they would need to take my frames and send them out in order to replace the lenses. I wanted reassurance that they would be careful with my frames, but was told that they are a "high volume" center and "they move very fast" so the store could not guarantee that my frames would return unbroken, as they have had many issues with breakage before! I do not understand how the optical center in Costco stays in business if they're breaking people's eyeglasses simply out of sheer carelessness. This is their business... How are they getting away with breaking the eyeglasses of people who trust them to take care of them while they're in their possession? Absolutely unacceptable, and I will never buy glasses here. read more

I was at Costco in Vista today and I was helped by a young man named Angel. He was VERY POLITE and VERY HELPFUL!! He helped me put all my groceries in the car. I offer a tip and he said no he would accept a good review. Very impressive young man!! read more