the only review was from 2016, they are under new management and the store is incredible. if i…read morecould give it 100 stars i would

If I could give it a zero, I would. Store was messy, dirty. Manager was slovenly and rude both in…read moreperson and on the phone. She shouldn't be working with the public. Bullied her staff and made the customers feel like they were intruding on her! Very unprofessional and a poor representative of any retail operation.

Be forewarned -- this is a very busy location, especially on Saturday mornings. Of course, you…read moreKNOW I was totally ignorant of this fact, and went in yesterday (Saturday) to buy decorations and balloons for a church event today. So, everybody and her mother orders balloons for pickup on Saturday morning, 'cause most parties are on the weekend. Of course! Well, I travel two hours to visit this store, so I had to suck it up and get my shopping and balloons DONE. And, man, they have so much STUFF! Although they don't carry much for anniversaries, we were able to get some terrific decorations. Our pastors were super pleased with the results. See pics!

I went to the location on Tunnel Rd in Asheville and was totally ignored by the employees who were…read moregathered around the checkout counter looking at their phones, laughing and using 4 letter inappropriate words. I thought about asking for the manager- but I figured it was one of the girls working there. I was planning to spend a fair bit of money but left without making a purchase and will order my supplies from Amazon instead. Very poor customer service.

Great customer service! Veteran owned and ran business. Make sure you go through the free haunted…read morepirate ship in the store, it's pretty cool! They have great costume options that I didn't see at the other shops. Also if you collect rubber ducks, this is the place to go!