Be aware... returns must have original packaging even though it's not mentioned or written on the…read morereceipt. Had a defective item and they would not return it... back to Amazon I go for stuff like this! I like to support local stores... but won't go back to this store. And it didn't help that the staff was quite smug about it. I typically only yelp about good things but some things deserve attention!

So, I was on a Sunday mission to find a new animatronics for my house. I went to Fairway and…read moreLonetree location and couldn't find what I wanted. I then went to the Douglas Blvd location. While their selection is not vast, they had a good deal of items. They won't let you try on nothing due to covid-19, but I understand. But Aiden and the assistant store manager who was by herself when I first arrived was sssooo cool, patient and helpful, that I had to write a review. The assistant manager, I'm horrible at remembering her name, was the best salesperson ever!!! She answered all my questions and helped me get all my props. Then Aiden went above and beyond to deliver my items to my vehicle. I have pledged that anytime I receive superior customer service, I'm going to tell everytime know. Thank you for exceptional service.

Last month my hubby and I stopped in to look for some winter themed balloons and things for our…read moredaughter's 6th birthday party, despite the misleading girl on the telephone telling us they had nothing frozen or winter themed. To our surprise we found a lot, from candy, candles, party favors to decor. They had amazing Frozen themed balloons too, but we couldn't order them, since they couldn't deliver for our early morning party. The staff were still kind and very helpful and we didn't come home empty handed. Our daughter had a great birthday and we'll be returning for more party supplies and or costumes!

This party city was alright. They had tons of Halloween options available and always has great…read moreparty supplies for everyone, but the actual building looked like it was going to be demoed the next day. There were barely any lights on, it was pretty warm in there and the music that played sounded like it came out of a blown out speaker. The staff was friendly, but the lines took way long for there being not that many people and there was garbage all over the floors. Might be worth it just to order from somewhere online next time.

What a lovely day…read more Princess Camellia requested the presence of her favorite friend and fellow princess, Cinderella, to her first birthday celebration. Cinderella read a book to the captivated crowd and painted everyone's faces. Cinderella was so friendly and encouraging, she made everyone's day magical. The process to book was easy, Shannon was very helpful over email and very responsive to various inquires about availability, other characters, and prices. I recommend this service to anyone who wants an extra special touch to their child's birthday- all the kids (and many adults!) faces lit up seeing a beautiful princess at the party. Worth it!

Wow!!! What amazing service. I was nervous able having a character at a birthday party. However,…read moreafter reaching out and talking with Shannon, I knew we were going to book. She made the process super simple and answered all questions and accommodated the activities I had planned. My daughter was surprised and so excited to meet Queen Elsa. I had parents get teary eyed while Elsa sang (her voice was so beautiful) and danced with the kids. She was so great at adjusting and going from one place to another during the party and directing kids where to go. It was so natural, yes even I teared up a bit. Thank you for her attendant for answering my questions as well as directing and making this a fun experience. I will definitely be booking with Enchanted parties again for another party.

Princess Bridget with Sevilla was truly the highlight of my daughter's 5th birthday party! Having…read moreher come as Ariel was hands down the best decision we made. She arrived in a beautiful, spot-on costume and immediately captivated all the kids. She came fully prepared with fun, engaging activities that kept the girls entertained the entire hour, and her patience was incredible. She also had the most amazing singing voice.What impressed me most was how she stayed completely in character the whole time--it felt like the real Ariel was right there with us! She made my daughter feel so special and created such a magical experience we'll never forget. I can't recommend Princess Bridget enough! And she said she does other process characters as well. Sevilla was also the most responsive and accommodating company to work with from beginning to end. They made the booking process so easy for a busy mom trying to plan a party. Highly recommended for any of your party needs.

AMAZING and Top notch service. It was so easy to book with…read morethem and they are 100% reliable. I highly recommend them. We booked a Disney character and a balloon artist with them. Ariel showed up with Moana and they were both amazing and talented. Ariel was super talented and we all felt like we were transported to Disneyland. She stayed in character the entire time. Make sure to TIP your characters and artists! They put so much hard work in what they do. I repeat - highly recommend them! Call them now. they will elevate any party. Thank you Sevilla Magic FX for making our daughter's 8th birthday so memorable. She will never forget this day.

If there was a 0 star rating, this place would get it. I bought a new costume for my wife today…read more(wanted to surprise her) at it is a little too small. You would think this place would be happy enough to exchange it for another size?? Of course not. Yes I know that all sales are final BUT going above and beyond for the customer is what makes a company stand out and what makes people come back for more. What a joke. People, stay AWAY from this place as far as you can.

I came to this new location of Spirit Halloween like most years they have changed locations …read more This store is a bit smaller then the one they use to have across the street but it's a good size they managed to get a lot of costumes and merchandise inside. They don't have the typical little walk-through with the other electronics . They have a few in the front and that's pretty much it. The staff was very friendly. The store was super organized I really enjoyed this store . We will definitely be coming back to get more Halloween stuff .

Absolutely HORRIBLE customer service/Employees! They yell at you if you touch or inspect ANY…read moreanimatronics that actually don't even work or any try me items. To the point we decided not to buy any. You can NOT look at the costume for sizing. Guy at the door is rude and yanks receipts to check if you bought the item. They come around the store and are extremely rude to you and act like your going to steal and consistently are on your back and some made VERY inappropriate comments about some costume while I had my 10 yr old present. I would advise to go to another location like the one on Pleasant Grove. This is not the current address as it's now across the street in Applebees Parking lot.

I love Hobby Lobby. Today I really challenged these folks looking for contact paper. Who knew that…read morewould be so hard to find and Jessica was my hero. She took the time and walked around with me, determined to find what I was looking for, and I couldn't be more grateful for that girl. She was very passionate and cared about her job. She even told me she loves working here. Please do yourself a favor and hire more Jessica's. Thanks

The frontend needs to be fixed! Had one register opened (return register) that was working returns…read moreand ringing people up, so you could imagine how slow the line is going. As 3 people huddling giggling by the other registers. Extremely tacky. I could honestly say the behavior was so tacky that I can't even imagine going back to that location. It's sad how a few shitty associates can affect business so much. Best of luck on your future hires