Last month my hubby and I stopped in to look for some winter themed balloons and things for our daughter's 6th birthday party, despite the misleading girl on the telephone telling us they had nothing frozen or winter themed. To our surprise we found a lot, from candy, candles, party favors to decor. They had amazing Frozen themed balloons too, but we couldn't order them, since they couldn't deliver for our early morning party. The staff were still kind and very helpful and we didn't come home empty handed. Our daughter had a great birthday and we'll be returning for more party supplies and or costumes! read more

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This party city was alright. They had tons of Halloween options available and always has great party supplies for everyone, but the actual building looked like it was going to be demoed the next day. There were barely any lights on, it was pretty warm in there and the music that played sounded like it came out of a blown out speaker. The staff was friendly, but the lines took way long for there being not that many people and there was garbage all over the floors. Might be worth it just to order from somewhere online next time. read more

One star is far too generous. The girl that claimed to be the "manager" Jacqueline was a very disrespectful individual. She immediately inserted herself in my return transaction with another associate and sternly stated, "No returns on opened items twice." You would think that her and her sidekick were being paid off to be very rude, it was that bizarre. I've literally spent thousands of dollars over the years with this business, and I tell you what - these days, there are just too many other places to choose from to give my money to. Businesses that exude class and good customer service. Party city won't be around too much longer but cheers to your very odd method of choosing "managers." read more

Most rude front desk personnel I have seen. So expensive but nasty rude people. I will never shop there ag

Came in to get some balloons inflated and the checkout girl told me it would take 45 min. Since there wasn't much going on in the store I figured maybe they had some online orders to tend to. I walked around for a bit and then noticed three girls just standing by the balloons chatting and not actually doing anything. I can to stand by the counter instead to hurry them along, but instead they just kept chatting about their weekend for another 7 minutes before they noticed I was there. One girl then asked me if I was picking up the balloons and I said yes so she started them then. Maddening and frustrating. The customer service is terrible. People have things to do!!! read more

If I could put zero stars, I would the manager hung up on me after me asking where a simple firefighter hat was and I called back and as soon as I said hello I got hung up on again never in my life did I expect this from a customer service company especially one who's for kids if you want to keep on having a good day I highly don't recommend calling or going here!!! read more

The store has a huge amount of all different party supplies. I'm always greeted when I walk in. And they are able to blow up balloons while I wait. The only thing I would recommend is put out of stock stickers on the balloons that are unavailable. read more

Angelo helped us tonight with our balloon selection and was very helpful. He went out of his way to offer suggestions,resulting in saving a few bucks. Super nice guy and great customer service! Thank you Angelo! read more

They should be known for ruining parties and I wish I could give them zero stars. Ordered almost $100 worth of balloons in advance to be picked up at 10 am Saturday morning and was told sorry those won't be ready for 4-5 hours. By the time they would be ready our party would be over. Still no refund. No call from a manager apologizing for not having the main part of my child's decorations at their birthday party. They don't answer their phones. I'll be calling my credit card company to dispute the charge. Party City - you are a fraud and should be ashamed of yourself. Below is a picture from the balloon line at the store of all the people yesterday who did not receive what they paid for not too mention all the delivery orders that never arrived. DO NOT COME HERE!!! read more

Party City - Party Supplies Near Me - Roseville, California

There are sooo many things to buy at this store for a party for all occasions. I went in and to find myself just looking around like a child at Toys R Us.. Some items are pricey but then again, I found some bargains. read more

Thank you JASON for making our Mom's 60th birthday a success!! The night before my husband and I purchased the big number balloons and they deflated the next morning. Our surprise party for our mom was at 10AM and needed the balloons early. Roseville store doesn't open until 10AM, however we got a hold of the store manager JASON, and without hesitation he saved the day and provided us our number balloons before the store even opened. Wow! We're so impressed by the customer service provided and definitely grateful for Jason. read more

I was sent here from the location on Sunrise because the sunrise one was out of stock of what I was looking for. I asked and employee to help me find the item. Since it wasn't on the shelf. The employee looked above by opening a compartment and without even looking said "yeah we don't have it." Before I could say anything he quickly walked away. The other store said that the store had five in stock. So it was really disappointing to get service this lazy and unhelpful. After asking another employee, they did have it. Super disappointed in the service overall. read more

Amongst a group of very grumpy employees, Arlene, who assisted me at the cash register, stood out like a ray of sunshine. I hope she gets the recognition she deserves. read more

I was doing party deliveries for customers in Lincoln and came to pickup balloons one hour before drop off for a party... Not the person assisting me but some novice employee walking around doing nothing at all in a blue shirt with dark hair tells me about how I need to wait 30-45 minutes at the store for the balloons to deliver them properly... First I don't control the deliveries, I DO the deliveries Second he wanted to claim that they would deflate within an hour as I'm standing in front of a sign that says 11 hours minimum for latex balloons and they website garaunteed 18 hours! Retrain your staff or tell them to keep their opinions to themselves, I alerted the customer to what the staff told me and she was highly irritated and said the dollar store ballons lasted 4 months but you can't make yours last a day? She and her associated friends in Lincoln will no longer be ordering deliveries from this store because of that employee and I will be doing less delivery from here even with the $20 extra pay to do so. Not worth it when employees purposely slow you down in a store that should get its butt on sales out the door... read more

Every time I come into this store none of the employees are helpful or knowledgeable. I get that most of the staff are younger teens but the attitude when you have to interrupt their personal conversations to ask a question is unreal. Also, when you place a balloon order a week before you need it don't expect it to be on time. Our pickup order was 35 minutes late causing us to arrive to our own kids birthday late. All they could tell us was with it being 9/11 they have been busy with balloon orders. Usually this would be amazing to hear but that whole time we were in there it was all birthday, taco and lama balloons being blown up. Pretty tacky to put the blame on 9/11. read more

I use this location for all my celebration needs. They always go above and beyond to assist me and make sure things are just right. I usually do curbside orders but I had a delivery yesterday and it was fantastic. And even when they made a mistake on one of my balloons they actually sent an UBER back to my house with the correct balloons. A+++++ for the Stanford Ranch location. Thanks for always coming through for me. read more

I am so upset with my recent experience at this location. I ordered balloons for an10am pick up as my granddaughters party started at 10:30am. Hot there a little before 10am and they had forgotten about my large order. When they finally blew some up they included balloons from a different themed party and they didnt give me my full order with all the balloons I had brought in! I told them that and they scrambled. I finally had to leave since I was already 30 mins late to the party!! They never offered to reimburse me or credit me and didnt care at all they they screwed up! Horrible experience! I wasnt the only one either. They need Some serious training. read more

I give it 3 stars for the amount of stuff this store has. Bad: (1)Store music is messed up and double plays 2 songs at a time. Asked the worker there and he said yea it sucks and they can't change it or turn it off. Again 2 songs at the same time. My head was hurting bad!! (2) the store is messy with tons of Halloween stuff all over. Don't stores do this work overnight or early AM? Hard to navigate and look through stuff. In the sale section (see my picture) it's says a costume is $19.99 and on clearance for $20. Wait am I missing something?!?!? Good: (1)The air conditioning felt nice, wide isles, tons and tons of selections from different colors to characters to themes.(2) when they clean up, the Halloween section will be quite large.(3) they have a very nice ballon section. All in all: if you need color plates,napkins, plastic ware, table cloths just go to the dollar store. They are pricy here. Now for a specific event this is probably you go time store. read more

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Worst customer service I have ever had. There are 5 employees up front all dealing with random things. The line is piling up. I purchased balloons and they said 25 minutes and I have waited an hour now. I keep asking if anyone is going to help but no one can give me an answer. They are highly unorganized and clearly no one has any idea what they are doing. If you ever get balloons from here it will take over an hour of your time. Get them in advance or go somewhere else. read more

Jacklyn helped my husband and I with getting our gender reveal decorations and balloons. She was so nice and helpful. I definitely think she should be recognized for her amazing customer service! Thank you Jacklyn!! We appreciate you read more

RUN, RUN AWAY AS FAST AS YOU CAN! ZERO CREDIBILITY, ZERO SERVICE Ordered graduation balloons to delivered , confirmed 2 days in advance. Well after an entire day of dealing with what I can only describe as the poorest and most befuddling problem resolution process I have ever encountered no balloons. You can anticipate being hung up on after the third ring, placed on endless hold then disconnected, being denied the opportunity to speak with "management ", being told "we are busy and just can't get to this". Oh, they have no issue taking your money in advance then breaching your contract. No refund, no product. They even hung up on their own corporate office. I can't wait for them to come up new and even more creative ways to achieve absolute failure. Post script: Balloons showed up 2 hours after graduation, and mote than 4 hours after promised delivery time. Evidently the delivery driver was finishing her shift, saw the balloons at party city and took the initiative to research and act. Thank you. Not a peep yet from party city despite our voicemails. I would be so embarrassed if I were in charge of this "operation". Btw. Be looking for a charge back from my credit card company read more

We came in on a Saturday, 2 hours early to get our own balloons blown up for our son's 8th bay happening in 2.5 hours. Walked in to a VERY long line, and found out it may take 1.5 hours wait to get our balloons filled. My husband was so upset and thought it was the end of the party. The manager Jason overheard how upset we were and yet, came to us and said he can do it for us right then and there. OMG!! We were so so blessed and couldn't thank Jason enough for saving the party. He blew up 30 balloons for us in about 25-30mins whereas the other employees were in the corner blowing up balloons as slow as turtle. There were a bunch of other ppl in line waiting for balloons to get blown too and were upset. Goes to show how serious and hard-working Jason was compared to his employees. We thanked Jason over and over again. THANK YOU JASON FOR SAVING THE PARTY. WE TRULY TRULY APPRECIATE YOU SO SO MUCH. THANK YOU! THANK YOU!! Jason & family read more

Party City - Party Supplies Near Me - Roseville, California

I came here last week looking for a Halloween costume and ended up finding exactly what I wanted and in my size the staff working was very friendly and helpful and even walked me over to the isle of where I could find the item that way I wasn't walking circles I definitely appreciated the staff going above and beyond and helping me find exactly what I needed they have several different costumes to choose from for the entire family I am happy to say that my costume was under $40 which I am on a budget so I appreciate this a lot saving money always makes me happy LOL they definitely still have a great selection of costumes available in the employees were doing a great job at looking for costumes for the customers on their iPads this is a very clean establishment very clean atmosphere very great staff very great experience they definitely A very wide selection of party items for all occasions definitely something for the entire family I highly recommend this establishment for anyone they are great very friendly and go above and beyond for all of their customers I will definitely be coming back here again very soon for more future visits and we're great experiences to come thank you so much party city in Roseville California you guys are awesome read more

Party City - Love my pink ladies costume - Party Supplies Near Me - Roseville, California

Ordered a $20 birthday balloon bouquet. Received text order is ready. The text asks you to text you are on the way and when you arrive. Did both. My balloons weren't ready. Clerk at pickup window was rude and started helping others at the register, while I'm left standing there. Finally someone came back. The order had not been started yet. She kept explaining the process of the text, that it's automatic and doesn't reflect the real situation. I really don't care about the automatic process or how it works - or doesn't work- I just wanted my balloons and to leave the store. The balloons were inflated finally, and arranged so poorly - four at the same length and the birthday balloon impossibly longer. It all looks a mess, and the colors are not as shown. I'd rather go to Raley's. An absolutely expensive bust with poor service. I'd forgive it all if the product liked halfway decent. Don't bother to go there for this balloons. The product is poor, a waste of time, completely useless and ugly. read more

Was in town for daughter's graduation. Found GREAT decorations, balloons, and a helium tank. Ryan at the checkout was funny and so patient as we got everything sorted and figured out. Haven't had so much fun shopping in a while. Prices were right for all we got and we stayed within budget! Will definitely go back. read more

The staff at this location was incredibly helpful. I made on online order I called the store because I needed help and was greeted by Jesus. He helped me place my order and got my delivery time up faster. He took the time to call me back personally and it truly made my sons day as well as mine . Thank you Party City my son loved all his balloons. read more

Don't come here for balloons. We ordered 2 weeks in advance. Told them we needed it for Saturday morning. Prepaid and all. Come partytime, "OMG we are so sorry we won't have your order ready until 4pm. We are just super busy right now". Yeah cool. Too bad the party was at 11am. read more

Went in on a Monday looked for bags of latex balloons there were NONE. Went and picked out the big $10 helium balloon for my daughter's birthday, they said I needed the "hi float" thought that was weird but did it. Paid for it and they said it would be ready Thursday morning when I needed it. Go in about 1pm on Thursday and they could find it no where. She finally goes to do another, I mention to do the hi float since I PAID for it, she said that's only for latex balloons not the helium ones. So either the associate that rang me originally had no clue or it's a big scam you guys have going to scam people out of there money. It might have only been 15 cents but that can add up with all your balloon orders real quick. I do not appreciate being ripped off regardless of the amount, and placing an order to have it go POOF. read more

Came in today and was sadly disappointed. I take it they have a lot of party supplies, but what I needed, they didn't have. I came in looking for farewell, good luck type items and they had nothing. I had to settle for generic stars and banners. What really got me was the poor customer service. I asked one of the male workers if they had anything in the direction I was going, at first I wasn't answered, then the second time I asked I was told, nope, we don't. When I went to check out, the other male worker didn't even greet me, just rung up my merchandise, had me sign the receipt, and I didn't even get a thank you, nothing. I'm never coming here again. read more

Party City - Party Supplies Near Me - Roseville, California

Went in to get a small balloon bouquet, nothing fancy, there was no one in front of me in the line, so I walked straight to the register and asked cashier if I buy these 4 balloons can you blow them up also, he stated he cannot blow them up till 2:30pm (it's currently 10:20). He stated they are busy with orders and another staff member standing behind the register ( doing absolutely nothing but standing there) said if we make the exception of blowing up yours now then we will have to do it for everyone. I completely understand work orders getting backed up, but the store had maybe 5 or 6 customers in it and 3 staff members standing behind the register doing absolutely nothing. ( the balloon blow up area was less than 20 feet from where all three of them were standing, so they would still easily be able to help customers that came to register) If currently there were no customers to help why would the three of them not help catch up on the balloon orders. Not good business definitely lost my money and I had a at-least $60 worth of other items I was going to purchase. read more

Ordered something online and said they had 12 of the pink champagne poppers in stock since were I live in South Sacramento, particular the Elk Grove store basically lied saying they have 8 in stock which they didn't. Not cool! Luckily I sometime come out to Roseville and go shopping every other weekend. I needed 8 pink champagne poppers for my sisters bachelorette theme. I ordered the night before and it was ready the next morning. The next day I arrived after dinner and I was in and out quick. Went to the line and said I was there for a pick up online order I also said my last name and showed him my email. Very quick, efficient, and honest. Thanks! read more

Party City - Pink champagne poppers - Party Supplies Near Me - Roseville, California

The staff and products here are amazing! They went above and beyond to make my sons birthday experience perfect!

Love this Party City location! They always have great inventory and the staff are very helpful. I just wish there were more employees to run the cash registers because the line tends to build up! read more

What an awesome experience I had planning an event with the Team Members there. They were so helpful, and got me everything I needed. Thank You read more

Party city is great. I love going there. The staff is friendly. I got 5 packages of candy. When I left I saw a homeless person & gave them some candy. read more

So very disappointed with my balloon experience with Party City this weekend. On Saturday, I went into the store, picked out my balloons, paid for them, and arranged to pick them up at 11:45 the following day. I needed to pick them up and get to the venue to decorate for a party at 2 pm. I arrived at about 11:50 to find out that not only were the balloons not ready, but they hadn't even started to fill the order. I was not the only person waiting for orders they had placed the previous day. I waited 30 minutes for them to blow up the 5 mylar and 12 latex balloons in my order. I understand the store is likely understaffed, but they need a better system of getting their orders filled, on time and as promised. If they have orders to be filled, they should not take walk in orders, or set the expectations for the walk in customers that they will be waiting for the prior orders to be filled. Yes, I could have ordered them for delivery, but with their 2 hour delivery window, they may not have arrived before the party started. I was told the window is 10 to 12 or 12 to 2. We didn't have the venue until noon and the party started at 1:30. As late as they were in getting my pick up order completed, it might have been 3pm before they showed up. After all that to have the main balloon break before the party started and others start to fail with a few hours was exceedingly disappointing. I'm not sure I will bother with Party City again for balloons read more

Party City - Less than 4 hours after purchase, one ballon is already "dead" - Party Supplies Near Me - Roseville, California

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Customer service is an issue. Standing in line to check out but really only had a question. There were only 3 of us on line. 2 checkers. The first checker was helping one lady. The second checker asked the gentleman if he needed help. He said no he was with the lady. I was next in line and the second checker just walked away?? I was the only one left in line. Who trains for Customer service there? read more

Service was very slow. Not the friendliest, no greeting of customers. Ask for a balloon and immediately told there was a helium shortage but that didn't stop him from telling others the same thing. I told him all I needed was 1 balloon. read more

Horrible customer service! Won't even answer their phone, then went to store and the personnel were not helpful in the least! read more

Hey just a tip...you can get balloons filled at the grocery store. Just went, no issues and they weren't out of helium!! Party city still not my go-to!! read more