Kia and Carmine do an excellent job . They are easy to work with. The company overall is family owned and operated and that's important to us !! They come prepared for the job and do a very thorough job . You can't go wrong with CottageCare ! read more

Chyna did a great job cleaning. Thanks! read more

Briana with CottageCare did the MOST AMAZING job cleaning my elderly Mother's apartment. She was punctual, professional, and deep cleaned everything. Even under the TV stand, and blinds, and oven, and changed sheets, and on and on... 100% trustworthy as we left valuables and medicines out in the open while no one was home, and they were untouched. Such a positive and refreshing experience from our previous cleaners. Also Adam Strader (Manager) was so prompt and courteous arranging the cleaning. I highly recommend CottageCare. I will also be scheduling for my home as well because they are trustworthy and did such a thorough job cleaning mom's place. read more

We have been with Cottage Care for half a dozen years now and are quite over- all pleased. We have found the personnel to be be cordial and the cleaners friendly , helpful and dependable .We have rotated through several employees over the years; our current regulars in Mint Hill-Charlotte, NC are Jessica and Cora and they are always thorough and competent with their assignments. Cottage Care is also very astute in their flexibility- I was homebound for several months in 2023 with a fractured knee and the staff was so kind !It is also nice to watch a trainee come in and learn the ropes and then a few weeks later return as the trainer!Thanks, Cottage Care for your expertise! read more

I gave 1/5 because they didn't meet their company standards with the cleaning. My floors and baseboards weren't cleaned per their company protocol. The house was barely dusted. Fortunately, my house was far from dirty so it was minor maintenance needed for an event. I tipped 40% with the expectation they would follow their company's service list. I am highly disappointed in the service. The office administration was polite so I gave it 1/5. However, I wouldn't recommend this company and I will not be using them again. read more

We have used Cottage Care for many years now and find their service very satisfactory. They are thorough and the service personnel are very friendly. I highly recommend this company for your housecleaning service. I like that they are very accommodating if you have to change a date and that is extremely important to me. read more

These people scammed me, taking my 200 dollars and doing a sub par cleaning. There were several items on the checklist that were missed. I called and left a message about my grievances and Adam, the manager, didn't bother to call me back to try and rectify the situation...poor customer service. I ended up cleaning the areas that I paid them to clean. Trust me, I will never use this cleaning company again and I have contacted Action 9 to investigate this matter further. So if you are considering this company to clean your house...DON'T!!! read more

Please disregard the comments I made about this company on 6/25/19. I eventually did hear back from the owner who was sincerely apologetic about the situation that occurred. The problem was rectified and I will continue to use their services in the future. aka, Duan read more

I won a free home cleaning in a giveaway at the local Matthews Chamber of Commerce. For a free cleaning, I had only moderate expectations. But these folks were outstanding! The cleaning rep showed up 10 minutes before the scheduled time, and was totally thorough in delivering a quality cleaning. Furthermore, they went way beyond what I expected them to do. I've since come to understand that overdelivering is a hallmark of Cottage Care. I highly recommend them. read more

I have several cleaning services over the years. I switched to Cottage Care on the recommendation of a friend. I have been so pleased with their service! Always on time, their checklist ensures nothing is overlooked, the people who have performed the cleaning have been helpful, careful and polite! I highly recommend this company to anyone else. Most professional group I have had the pleasure to employ. read more

I used CottageCare a couple of years ago because of their slick flyer. Big mistake. They boasted that Fortune magazine recognized them for their business plan. (I learned that was a worthless recognition.) They also managed to get recognition from either Martha Stewart's or Oprah's show. A fluke. Their flyer uses wonderful words like "scrub". Very inspiring. I can go on and on about housecleaners. It seems everybody thinks they know how to clean. And it seems that some people are happy if their house smells clean and the furniture is shiny. To some people, neat is clean. To me, clean is clean. If the sofa pillows are out of place and the toilet tissue doesn't have pleated corners, I do not care. But I care if there is dust in the corners and the carpet looks as though the vacuum cleaner had only one quick pass over the it. I do know how to clean, and I have always been very particular how thoroughly I clean. But one gets older and less able. I hired CottageCare when I was not feeling well. I thought it was great that they had administrative people to whom one could impart one's needs and desires. I sent a detailed email to one of them. She called me back and I told her what I needed. I needed someone experienced. I needed someone who could take the time to do it right. I had had enough of cleaning people rushing through to get to their next job. She listened intelligently. Here's what happened. They sent a sweet young woman who was almost brand new. The person who was supposed to teach and oversee and help couldn't come. She worked so hard and tried to get everything done, BUT she had to leave. Peter arrived and strolled through the house and explained that she had a class to go to. (Didn't I send a detailed email? Didn't I talk with someone to explain further? Did I asked for experienced? Did I ask for someone who wouldn't be in a hurry?) To put this young woman in such a situation was really callous, although Peter was very smiley and nice. I sent a fax to Peter afterwards and never received a reply. From what I understand, the organization has not changed. To Fortune: The franchise is top-heavy. Too many chiefs who don't listen to the customer. read more

I always receive excellent service from Cottage Care! It is wonderful to come home to a spotless home and I will continue to be a loyal customer.Thank you, Cottage Care for making my life easier! read more

Cottage Care recently cleaned our home again and they did an outstanding job as usual. Their cleaning person arrived early and brought the supplies she needed. They're the most thorough service we've ever used and nothing beats the look and fresh smell of a clean house. We use them for special events cleaning and we recommend them highly. read more

I highly recommend Cottage Care of Charlotte. They take their work very seriously and work very hard to provide excellent service and your complete satisfaction. Their number is: (704) 847-8660 read more

We've been a CottageCare customer for 20 years. We have had several outstanding long-service cleaners during that time, and they were "as good as it gets". Understandably the short-timers have been more variable. Given the high turnover that this industry struggles with, I'd give CottageCare an A for training new cleaners, and an A+ for being the kind of employer that KEEPS the really good ones. Now that we're retired, we have the opportunity to watch a single worker complete our once-a-month cleaning in 4 hours of steady work. Working with no breaks, no idle time, and by following the CC process, they leave our 4 BR, 2 1/2 BA, home ready for inspection by the CC supervisor, who follows up all but the most experienced staff members. We're happy long-term customers. read more

Cottage Care has great prices and does an amazing job on cleaning my home. As a working mom I could not ask for anyone better to help me keep my home clean. read more