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    Cotton Bug Bakery

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    5 years ago

    Helpful 1
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    BabyCakes Café

    BabyCakes Café

    4.5
    (20 reviews)
    5.7 mi

    Let me tell you this is my new favorite cupcakery! These were the softest cupcakes I've ever eaten…read moreand the owner was the sweetest woman ever! Walking into the place was like walking into the Barbie dream house of your childhood dreams I loved it! Every flavor was unique and amazing personally the strawberry shortcake stood out of the most to me because of the jelly/jam on top but my fiancé loved the caramel as it tastes exactly like pancakes and syrup! Very wonderful 10/10

    I stopped in today because I recently purchased food from this location and genuinely enjoyed it. I…read morehad the pasta salad and thought it was good, which is why I fully intended to return and continue supporting this business. Unfortunately, today's interaction completely changed that. When we walked in, I was greeted and I returned the greeting. The employee then made a passive aggressive comment implying that no one had spoken, so I clarified that I had said hello. The exchange immediately felt uncomfortable, unnecessary, and unwelcoming. I found it very off putting that the focus appeared to be on whether a customer spoke loudly or enthusiastically enough rather than simply providing a pleasant and respectful experience. The employee has no way of knowing what customers may be dealing with in their personal lives. Because of this interaction, my husband and I chose to leave immediately. For context, during my previous visit I spent around $60 on several items, so this feedback is not coming from a lack of interest in supporting the business. It's genuinely unfortunate to leave a review like this, as the product itself was good. However, customer service matters just as much as the food, and because of this experience, we will not continue to support this business.

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    Cotton Bug Bakery - bakeries - Updated July 2026

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