We were on a road trip heading to Ontario when we got a flat tire on a Saturday night. We had…read morepurchased 2 new tires but needed them to be put onto the rims and balanced. In-Gear Mechanical was able to fit us in on a Sunday so we could continue our road trip. They are professional and would highly recommend them

Wonderful experience at In-gear. Everything was explained in plain English and prices were…read morereasonable. Open seven days a week was very convenient

These guys have really been great with our Toyota Sequoia. They helped us swap out winter tires and…read morean oil change must less costly vs the dealership.

Hello do not use these guys. I purchased a transmission from them that was supposed to be in…read moreperfect condition. It turned out to be a dud. I spent $600 buying it from them and had to spend another $800 to get it repaired properly not including installation. I contacted owner Cory Scanlon and he was an idiot on the phone swearing and saying the people who installed it must not know what there doing. Funning thing is it was installed by a certified transmission specialist. He is not to be trusted and does not honor his word.

Babes is the best! Honest, reliable, & genuinely good people. They've always treated me fairly,…read morenever tried to sell me things I didn't need. I've finally found my forever Kootenay mechanics!

I brought a diesel in after it failed to restart after it was park overnight on the highway. Their…read moretech checked and couldn't get it going and all they can tell me was it is major engine failure. And will not be able to work on it until next week which is 3 days later. I drove out to check it out myself and held the starter for about 10sec the engine started and drove it home. I was nice enough to leave my number for them to call me so I can pay for what they have done. They charged me $204 plus $28 for diesel. I think that is excessive. Avoid this shop at all cost because they will take advantage of the situation.

In the middle of our 10 1/2 hour journey, our Toyota Tacoma began smoking and we had no choice but…read moreto pull over on a highway about 30 minutes outside of Castlegar. With no cell service in the area, we eventually got the truck started and coasted straight into the Castlegar dealership. From the minute we arrived, we were treated incredibly well and were reassured that the service techs would get to the bottom of the matter and that they would have us on our way again. We are always wary of dealerships but since we still had a few hours of driving, wanted the job done right. And Castlegar Toyota did a great job of quickly finding out the issue, even calling the quick lube shop that had serviced our truck the day before to confirm their procedures and confirmed that mistakes had been made. They had us back on the road within 1 1/2 hours (with a free bbq tool too!). The cost of their services we felt were very reasonable and comparable to other shops. We're grateful to the staff at Castlegar Toyota for getting us to our destination safely.

I'm not quite sure what's up with this dealership. We are in search of a specific Toyota vehicle…read moreand I have tried emailing and visiting the dealership on several occasions and still haven't been able to speak to anyone. We stopped by again this past Saturday, walked the lot, went inside, tried to make eye contact with several employees and we weren't even acknowledged by the Customer Service desk, let alone a salesperson. This is the second time this has happened to us there. Guess we'll be visiting Nelson Toyota this weekend. Hopefully we meet someone who actually wants to sell a car there....

Kelly saved the day for us when a local moving company we'd hired backed out of the job with only…read moretwo days before we had to move. We were beside ourselves trying to find help at the last minute. Kelly was able to come at the last minute; he was always courteous, prompt, and hard-working, and flexible. I am hiring Kelly for another job, too. Excellent work for a reasonable price.

This shop is top notch! I've had my retro 1978 VW bus serviced by them multiple times and have…read morealways been very satisfied by the quality of their service and the final price at the end of the day. They clearly have a very skilled team of mechanics working at this shop who are dedicated to helping their clients the best they can. My last service was time-sensitive as I was set to head out on a road trip within the next few days, and this shop got all the work done in time and at a very reasonable price. If you're in Nelson BC and in a bind, I highly recommend calling these guys. 5/5 stars! - Liam

Great service. Didn't need a new transmission ... hurrah!read more

I went to Ford for out of province inspection and was devastated on how much it would cost to get…read moremy car insured in BC. But ALL the staff from service to sales went over and beyond to get me a new 2021 Ford Escape. You all don't know how much this means to me. I will be forever grateful. Thank you all.

Nelson Ford…read more Previously I was sympathetic to calling car dealerships stealerships. I have been disappointed by one dealership after another. Now however there is exactly one that I like. Nelson Ford had exactly the vehicle I needed; the price was very reasonable; answers to questions were gotten promptly; negotiations went as they should; minor details were cleared up quickly and without any trouble; and they even delivered my vehicle. I've never made a smoother vehicle purchase. Mark and Jerry are both respectful, effective, direct, unpretentious communicators and I really appreciate their getting the job done well. I love Nelson, my new vehicle is just right for me, and I'm so thankful to Nelson Ford. I'm a harsh judge but in this case I have to give five out of five.