Do you want it done cheap, or do you want it done right?…read more As a fleet manager with over 20 years in the automotive industry, I've seen how most shops operate. Too often it's the cheapest parts, every bolt rattled with an impact gun, and training thrown out the window in the name of tighter profit margins. It's frustrating, and sadly, it's become the norm in many repair facilities. Downtown Auto is the outlier. They pride themselves on quality, and it shows -- from their thorough inspections and clear reporting to the way they approach diagnostics. They don't just throw parts at a problem. Every issue is addressed with a methodical, traceable diagnostic process. When repairs are needed, procedures and specifications are followed to the book. Nothing is overlooked. What also stands out is their commitment to training. In the Kootenays, we don't have the luxury of a large, seasoned trades culture. At Downtown Auto, they take the time to mentor new technicians, ensuring their work meets high standards. That investment pays off for customers like me. As a fleet manager, this has been a game-changer. While other shops end up fixing the same problems repeatedly, Downtown Auto fixes it once -- and fixes it right. It makes my job easier knowing the vehicles I send to them come back reliable and road-ready. So sure, you can save a little by going somewhere else for cheaper parts and speed-driven repairs -- and end up with a work order that's as hard to understand as your teenager's text messages. Or, you can go to Downtown Auto and know it's done right the first time.

They did terrible sub-par auto work. Upsold me on things my car didn't need, then they didn't…read moretighten the cap on my radiator and caused a major over heating which basically cooked and ruined the car. I can understand mistakes but then they just topped up my rad fluid and charged me for the fluid and gave me the worst attitude and tried to say I should be checking all the caps and work after they do it??? like why did I pay you? Strongly suggest staying away from this shop. They do poor work and are shady and not the type of people you want to deal with. I have 4 other friends with really negative experiences here. I'm hoping they go out of business and get run out of town.

These guys are the most honest and helpful mechanics I know. They always lay out what needs to be…read moredone and do it as quoted. They give you a run down on what can be left for later and never do unnecessary work. They have helped out my wife who is not car savy on a number of occasions. I will always take my vehicles there.

From the owner: At Civic Auto Repair in Nelson our skilled technicians provide preventative maintenance and repairs…read morefor all makes and models of cars and trucks. From transmission repairs to tire balancing to tune-ups, we do it all. Make an appointment or stop by and see us!

This shop is top notch! I've had my retro 1978 VW bus serviced by them multiple times and have…read morealways been very satisfied by the quality of their service and the final price at the end of the day. They clearly have a very skilled team of mechanics working at this shop who are dedicated to helping their clients the best they can. My last service was time-sensitive as I was set to head out on a road trip within the next few days, and this shop got all the work done in time and at a very reasonable price. If you're in Nelson BC and in a bind, I highly recommend calling these guys. 5/5 stars! - Liam

From the owner: Lees Autohaus 1999 in Nelson is your source for dependable automotive repairs at affordable prices…read more Our experienced technicians work on all makes and models of cars and trucks, specializing in Asian and European imports. We understand you rely on your car day in and day out - ensure it performs at peak performance by bringing it to Lees Autohaus 1999.

Great reminder system and customer service. I will always book my tire change and oil change at…read moreMidas in Nelson.

I called in wanted a new high pressure fuel. pump got them to order to be their when I showed up I…read moreasked over and over if they are shure I drop truck off get a call from mechanic that they orderd an online fuel pump and it begins so I tell them to flush it and flash if they can and ask for oil change yo take to ford to not do anything beside say it chip and tuned and they can't flash it 1360 is bill Because of learning time and not knowing diesel taking on a job they should have even took the job but lets learn with your money if u own a diesel stay away

These guys gave poor customer service and overlooked checking/changing the water pump while doing…read moremy timing belt. The mistake cost me $4000 in total and these jokers denied all responsibility for the mistake. Avoid them at all costs!

Tom McCahill, the automotive journalist said, "All mechanics are thieves. I know. I was one."…read more I've been a customer for over ten years. This is a small town. Bad word travels quickly. They have a good reputation. Until about 5 years ago, the place had the same owner since 1959. The new owner continues quality service. The business has changed its name back to the original Kootenay Motors.

Most honest mechanic in town. Not a gouger. Getting busy as population increases and people learn…read morethat Dave and Steve not only honest but good mechanics!