We had nothing but an excellent experience with Carpet & Tile Mart. We went in looking for kitchen backsplash tile and found they had the best assortment in the area: far better than the 'big box' stores or other places we'd looked. We got cheerful help from the delightful Winsome, who patiently answered our questions, guided us through choices, and addressed our concerns about the tile we picked (the sample board had cracks in it, and we wanted to be sure ours wouldn't). She promised each tile would be inspected for cracks before it was given to us. Flash forward a few days to the arrival of our order, and all was good. Each box had been opened and inspected, and we had not a single crack in each of the thousands of individual tiles in our 45 square feet of mini-ledger. The backsplash is now installed, looks great and we couldn't be happier. read more

Carpet & Tile Mart - a kitchen with white cabinets - Flooring Near Me - Mechanicsburg, Pennsylvania

Rugs can't survive being vacuumed twice Called to ask for a replacement. It was denied because my vacuum was to blame. read more

we have been thinking about installing new carpet in our master bedroom for years as it is a huge undertaking. moving all of the furniture out of the room, painting the baseboards. from stat to finish the staff was awesome. The no pressure salesman was a breath of fresh air. We changed our minds several times and it was all taken in stride. the installation was just as planed. our installer did a fantastic job. left the job site as clean as he found it. I would use the again and would recommend them. read more

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Jill has been so helpful in her knowledge and guiding me to work with a designer for new countertops. Originally had an appointment at Home Depot and they blew me off. Glad now that they did!! Highly recommended!! read more

We have bought here many times for our businesses and have always dealt with the same wonderful salesman. Unfortunately he was on vacation and my son ended up with a salesman with a superior attitude that would not listen nor own up to his mistakes. It's a shame that they allow this type of customer service. We will never return. read more

Make sure you triple check all of your documentation and take conversations with 0 value. Was told 5 year financing was what I was to be given but ended up only being 18 months. Called in to let them know of the issue ok my first statement and was told "oh thats an issue with a recent change of codes with the financer and we will fix it" Welp thay never happened and told me there was "no way to verify that and there's nothing we can do" Highly recommended going somewhere else for your products and services unless you like a snake oil salesman read more

Half the staff knew nothing about their own products. When I worked with Adam from there, I was repeatedly lied to about services. Very big on trying to get you to get their installation guy to do it on the side. Did not work with me on getting carpet installed at all and didn't address how I didn't like how they wanted to do the cuts off carpet in my home. read more

My bathroom in my 121 year old home needed major work done due to moisture and water damage. It was a NEED not a want. After many estimates from contractors, carpet mart was able to beat all estimates by more than half even with their installer Jason Landis- they had no idea what my other quotes were. Carpet mart worked with me to stay within my budget and to still give me the look and top quality I wanted for my small bathroom. Jason was faced with many challenges with my bad plumbing, old dangerous knob and tube wiring, unlevel house, window installer who never finished the job and so many more nightmares this bathroom revealed. To say he did a superior job is an understatement. He fixed it all and even did some extra custom requests. If I could give Jason and carpet mart more than 5 stars I would! Oh also I had some unopened product and was able to return within their 30 day window for a few hundred bucks back! read more

Carpet & Tile Mart - a bathroom with a sink and shower - Flooring Near Me - Mechanicsburg, Pennsylvania

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I highly recommend not doing business with the Mechanicsburg Carpet Mart. I paid for my flooring in September after months of poor customer service in quotes and follow up. I was told when I signed the contract my floor would be installed in January. I hadn't heard from anyone so again stopped in and was told it's now March 6th Again had no communication so stopped in again this week and have been bumped another week for install always blaming the installers, who we have used in the past and are excellent. Point is after they get your money and have you pay in full they could care a less what happens next. No follow up, no Install still and the product we bought has since dropped in price by $1 per sq ft. I asked since it still wasn't installed and has taken so long for the difference back. Was told by the GM all sales are final and he isn't doing anything. Short cited and big mistake. He is absolutely right contractually they are covered. No responsibility for much of anything after you pay My fault for not reading it, I won't make the mistake again. Recommend you don't either. Professionalism is absent and customer care/service is nonexistent. I won't buy anything from here again, was going to do carpet after this and have several relatives who are looking as well. I've made sure they won't do business here already and will tell everyone I know in my HOA, friends, family, business partners the story and not to do business here as well. I know several home remodelers, builders, car dealers and have a large circle of influence and believe me they will all know. Big price to pay for a bad decision and a bit of additional profit by the GM at this store. Sure after talking with him he could care a less and knows he is right. Well I can assure you the decision will be costly Wow you lost a lot of business from your decision! Don't buy from here! read more

We were scheduled to have carpet laid in our living room at 8:30 a.m. on a Saturday. My husband called them at 9:15 a.m. and we were assured that they would arrive in a half an hour. I called again at 10:30 a.m. and they told us that the installer went to the wrong job first. Why then, did they tell me that they would be at my house in a half an hour? Some of us are busy on weekends and can't hang around all day. If they hadn't lied to us, we could have done some of our errands rather than sitting and waiting around for hours. If I had known this was how customers were treated, I would have taken my business elsewhere. read more

Only five years and the carpet is munching up. Did not install correctly. It is total garbage.

We have been using carpet mart for years. I had flooring done in my salon and it is beautiful. We have purchased mostly everything for our home improvements from them. We recently had an issue with an order which was handled proficiently by Matt the manager. He was understanding and apologized profusely. (It was a distributor issue) The installers we have had as well have been professional and have exceeded our expectations. We will continue to shop at this store. read more

Carpet Mart has been our go-to place for way over a decade. Their products, personnel and installers have been excellent. We've purchased wall to wall carpeting, hardwood flooring, area rugs and outdoor carpeting for our deck from them,,,never have we had a negative experience. read more

If I could do this all over again with carpet mart- I wouldn't. Windsome was the sales woman who "assisted" my husband and I. We went in and picked out a vinyl flooring we loved for our first home. Windsome called the Harrisburg store, said they had enough in stock, so we paid for it right then and there. We paid a significant amount of money in cash and the rest on a credit card. A week later, I get a call from Windsome telling me that Harrisburg sold our flooring to someone else, that there was a "stocking issue" so we have to find new flooring. My husband and I went in the store immediately, and the lack of empathy on Windsom's part was frankly infuriating. Barely an apology or any form of "what can I do to make this right for you." She pushed us towards the more expensive flooring (of course) and didn't offer any kind of discount. We ended up going somewhere else for our vinyl floors. When I called to get a refund, they refunded the money on my card immediately... EXCEPT- they had to issue a check to us from corporate from the cash we paid. They told me I'd get my refund in 7-10 business days. THREE WEEKS LATER I had to call because no check had shown up. I was met with attitude and aloofness when I called concerned of where my money was, and I had to follow up multiple times. Do I not have a right to be concerned where my money is? Then after my persistence, I received a call saying "oh well it takes more than 7-10 business days to get the check to you" very, very rudely from a man named Matt. Basically arguing with me on the phone with a careless attitude that I just need to wait longer for my money. I asked if someone could expedite the process, since now it's 3 weeks I don't have my money, and again- was met with rudeness. I called corporate the very next day to see if my check was finally sent out. Was told I'd get a call back and never did. I called again the next day and spoke with Colleen in accounting (finally someone was kind to me on the phone) and she told me my check has been approved two days ago- which tells me, the mechanicsburg location NEVER called to get me my refund three weeks ago in the first place. I FINALLY got my check a week after this most recent call, it was dated for 7/13. Carpet mart has truly caused a huge financial headache for my husband and I - not to mention heartbreak in a way because our hearts were set on that floor. This has taken out a huge joy of re-modeling our first home. Every person I spoke with at carpet mart blamed another store/person/corporate and never owned up to their mistakes or did anything to make it right. With expressing my horrible experience to other people, I have heard many other horror stories of people dealing with Carpet Mart. Go somewhere else for your flooring needs and save yourself a headache. ***I was finally issued an apology- via my reviews on google and Facebook. The company has yet to formally call me to apologize as I think that would be more professional. But clearly this company doesn't value professionalism. read more

Terrible customer service. Lack of follow up when you have an installation problem.... Stay away from this company!!!

Only a 1star, because I have to. We did carpet in our family room and 2 sets of stairs. We loved it so much that we decided the do all 4 of our bedrooms. A different installer came to do the upstairs bedrooms. There were numerous scratches and dings in the walls, but that wasn't the worst part. One of the installers (I'm told that was just a helper for the day and subsequently was fired) stole prescription medication from a dresser and broke the knob off of an expensive desk. We then put a stop payment on the check that we gave the installers for the actual installation. There is also carpet pad missing from my son' closet. When I called Matt Clark, the store manager, to tell him of our experience he apologized and did nothing but talk about how good and honest this installer was and that it was the man he hired to help him for the day. I told him then he can pay the installer! He offered no solutions for what happened to us....AWFUL customer service. I did NOT hire the installers, Carpet Mart did. I hired Carpet Mart, who in my mind is liable. And I expected a better customer experience. We spent about $10,000 with their company and Matt simply didn't care. He didn't offer to repair or replace our desk or a discount of any type. I have also sent several clients to Carpet Mart, which I will never do again. I feel so disappointed and a little violated, wondering what other personal items he went through. We plan to go to arbitration, as stated in our contract to try for a better resolution. No one should have to go through this. I also asked Matt for the installers contact information so that I can press criminal charges, but he never sent it to me. Oh and here's the kicker.... fast forward about 10 days and I get an email DIRECTLY from the installer asking me for the money! So Carpet Mart not only did not pay this man, they gave him my personal email address! Not cool. read more

Super unhappy with no call/no show on install day. Was told the installer would arrive around 10 a.m. After several phone calls that got me nowhere, I went in person to the store to hover. They made some phone calls and the installer finally arrived at 3pm. He left at 10pm and we all had to stay up late to move beds back into rooms. All that being said, the installer did a good job and the carpet looks great. Just don't purchase from Carpet and Tile Mart unless you have a life where you can wait at home all day for something that might not happen. read more

The tiles I purchased their ended up to be bowed convex. Apparently they want you to assess this flatness of each tile before you install it because it's too late if you install them and find out that the majority of them are warped. Buyer beware they did not credit me anything for the bad tiles. read more

My wife and I ordered a rug for her office at home. Dave was very helpful. We ended up with a remnant that we had bound. We could pick it up 3 days later(fast service). We have been trying to figure out what to do with our living room floor as our rug was in need of replacement. We looked at the remnants that would fit. Dave asked how we were going to install. I said I was just going lay it down as it was a temporary fix.. He explained about padding which made good sense and for $99 , they would install it for us. Dave has been extremely helpful everytime we have been in your store. You are extremely lucky to have him on your sales staff. read more

Very, very happy with our new carpet and sales experience with James at Carpet Mart -- installed 2x days before Christmas, just in time. It was a tight timeline but the carpet showed up 5x days earlier than James estimated. The installers, Javier and Andy (2x guys from Harrisburg) were courteous and took 2.5 hours to install 2x rooms, 402 sq. ft.. Initial quote was $4.90/sq. ft. installed, the best M&Z could do was $5.06 with an inferior pad. Some haggling got it down another 5%, to $4.66/sq. ft.. Also -- we had multiple estimators come out and measure (free), and the estimates were identical. Definitely shop around and get multiple quotes/estimates, carpet is a big purchase. read more

Carpet & Tile Mart - Dreamweaver Symphony Accent with 10 lb. pad/moisture barrier, installed December 2017. Turned out exactly how we expected. - Flooring Near Me - Mechanicsburg, Pennsylvania

The manager of this store lies to customers faces. I bought $5000 worth of tile from this store. Their sales people sold me too much tile and when I tried to return - they wouldn't take it back. The manager lied to my face about having no way to override it. When I asked to speak to someone above him- we would not give me a name. Who does that? He doesn't own the store he has a boss but knew he was caught in a lie so would t share his supervisors info. Run away don't give carpet mart a dime of your business!!! read more

Run, run as fast as you can from this place. I order 3 rooms of very nice padding and pet defense carpet ( fully satisfied) also order 2 different styles of lvp flooring. ( also very satisfied) contractor came out to install. Was a little later arriving for what all needed done but he was very good, professional and clean. Now here is issue. Barry from carpet mart told me I need CUSTOM reducers since my carpet and LVP join. So custom to me means one piece which should have 12 feet but this not the case. I had to wait 3 weeks for these reducers. They sent standard 7 ft. I SAID NOPE H**L NO. It was ugly with seams in it. Call the store to return. They said it's custom so they can't. IT IS STANDARD SIZE. So be very careful with this place. All they want is commission and a sale.... like I said run as fast as you can. P.s. manager Daniel told my wife to go F**k yourself and we are pretty much s**t out of luck read more

The reason I gave this place a 2 was because our whole experience wasn't horrible. We were dealing with another place that closed there doors so we thought we'd tried here. Our sales person was very helpful. She actually went out of her way helping us pick carpet to match our hardwoods. We placed our order and scheduled for the person who measures to come out. The day he was to come he was running late because of issues out of his control but once he got here it was like he didn't want to be here. I told him where we were putting the hardwood n where the carpet was going. He never asked me about our stairs as to how we wanted them. I ended up picking the hardwood up because our contractor was cheaper to install. When I asked if I needed the repositioning strips I was told no they can be installed when the carpet gets done. Well this was not the case. The carpet installer would not install these strips once they arrived. He did not leave enough of room for our contractor to install so what should of been an easy job turned into a mess because the carpet was already done. Plus I had to have 9 boxes of flooring because they allow for 10% extra but we had a full box plus almost 1/2 another and we added more of this flooring than we originally told the guy. I was really upset by this because floorings not cheap. I called and ended up speaking to the manager Matt. He told me he'd look at my paperwork...he couldn't find (which I had to tell him it was under my first name not my last) and he would try and help me since my carpet wasn't installed yet. He told me it's good to have extra leftover. I'm thinking yes I agree but my idea of having a little extra and his amount of leftover are too different quantities. We ended our conversation with him telling me he'd call me back in a day or two. Well he never called me. He had an associate call me to say we'll credit you for not even half the cost of the box. I don't know about everyone but if a managers to "busy" to take care of a customers issue/concern this tells me I'm not a priority. My sales person is no longer there and every time an issue came up everyone made comments related to this person. I don't really care that she's gone. I feel it's the management that has to make sure this sale gets the customer service we deserve. Oh and the credit I got for the extra box I had to use to pay the installer to do my stairs. I will not use them again based upon our experience. read more

We visited carpet mart Mechanicsburg PA to purchase outdoor wall to wall for a screened porch on our house. They measured the rug and gave us an install date. We discussed with them whether or not to use glue on the rug and had decided not to. My husband and i spent hours moving furniture out of the patio to a place outdoors the evening prior to the installation date which was no small feat at our ages. Next morning the installer shows up and promptly announces that he cannot install the rug, he doesn't have glue, he needs it to be seamed, its too cold, etc. and leaves. Remember, Carpet Mart chose the installation date. No one said it needed to be right away or even within the next two or three months! My furniture is now sitting outside in the rain....had to call the store and demand to speak with the manager who was too busy to take my call while i have carpet already paid for, furniture that must be moved back inside, and no installer. He just left! Ultimately the manager had to call this installer back and explain to him how to do the job. He did return, and finished the installation, but the reason we went to carpet mart was because of similar problems with Lowes and Home Depot for prior installs. I am happy with the ultimate outcome, unhappy with all the difficulty which should have been avoided because ALL OF THESE DISCUSSIONS HAD OCCURED WITH CARPET MART - but somehow the installer didn't know that. Next task is moving my soaking wet furniture back in. It would not have been an issue without this colossal communication failure. Most disturbing of all was the installers willingness to make all of this my problem - i paid someone else to not be put into that situation. Its a shame as i had planned to use them again for a big project in the next few weeks. read more

Beware. They do have a pretty good selection, but this is NOT the place to go unless you are VERY knowledgeable and have a lot of time. I needed something very specific, they they carried. I found that I knew more about the tile than anyone in the store. NOT good, I am not a expert in the tile area. I did all my work and research directly with the manufacture before going in to buy. Not doing this extra work would have been a disaster as the employees would have steered me down a $$$$$ and wrong path. ALSO- be prepared to check EVERY box, and EVERY piece BEFORE you leave the store. Once you leave, you are stuck. No credit no refund. This will take a lot of time an annoy them, but too bad. read more

First time i went in there i asked a sinpke wuestion (i already knew tge answer) but the tespinse they gave was ask the manufacturer, like seriously! If i can find the answer within a min reading stuff to decide what i want why dont you know this stuff when your the "expert". Then today against my better judgement I went back (only because they are the only people who sell what i was lookibg for) there over an hour and only one time did anyone ask if i needed help, when i was ready to purchase over $1500 worth of flooring all the sales people were behind the counter talking to each other... will not be back... Go to touch of color they are so much more helpful and will answer any question you have read more

I, honestly, did not think that Carpet Mart would ever be able to change my mind about them, but I'm not so sure that is true, anymore. First, at this point, it is too early to provide a 5 star review for the business, since they have not had the chance to remedy the situation that has frustrated me for a long time; however, after meeting with Matt this afternoon, I am starting to think that he may be the one to, finally, make things right! If I could provide a review on Matt as an individual removed from Carpet Mart, I would easily give him a "5," because he was very professional and really paid attention to all the details that upset us from when the installation was, initially, done. Since I cannot review Matt independent of Carpet Mart, I gave a good solid "3" which is a huge departure from the "1" I gave when I was forced to give a number, other than zero, on my initial review. We have decided to give Matt the opportunity to make things right, and I will update my review, again, once the work is completed, and I am really hoping to give a resounding "5" on the remedied work after all is said and done. read more

They have a wonderful variety of rugs, tons of them. Almost too many to look at in one visit. The sales person was very attentive and helpful. Her and the assistant were able to take down a few rugs that were hanging on display that we were interested in. They removed them and laid them out without any hesitation, to help us better see what they look like on the floor. One of the rugs we were considering had a flaw in it whereby they immediately took it to the back to be repaired. The sales price of the rug that we chose was a good deal and it really looks great in our dining room. We spent less time than expected as they had a great simple system to mark the ones we liked so that we could go back and compare them and rate which ones we liked more than others. The one main problem I did have however is that the assistant and some other employees were NOT wearing masks during this pandemic. This projected a lack of concern by this business for their customer's well being. What type of management doesn't allows their employees to put customers at risk? Shame on them. Because they put my well being at risk and my older parents lives at risk (as I take care of them), I have to take away two stars. read more

this place is the worst place to go for carpet and other things. the sales person was rude and I requested the supervisor and he was even worse than. when I asked him for a manager he kicks​ me out of the store. read more

I spent over $8000 for carpeting and laminate. The carpeting install went smoothly. They had 5 days to install the laminate before my move in date. The job was not completed on time. Now the furniture was moved in and the floors were never cleaned. They just left a cleaning kit in the hallway for two days. Manager Matt was pleasant but does not seem to know what his subcontractor Esle is doing. Poor service!! Carpeting went smoothly but beware of other flooring installs!! Trust me you will NOT be satisfied! read more

The customer service is awful they have no clue don't bother not worth the time! They only say the manger will call you back and never dose. No one has a clue! read more

BAD Customer Service!!! Stopped in on a Monday for their "FREE installation" promo. My sq. ft. was under the required 250 sq ft., so I was told I had to pay a $150 install fee. $400 to put carpet and padding down for a 135 sq ft. room. Got home, talked it over with the wife about adding on an additional bedroom which was 245 sq ft. Now, my total is 380 sq ft so I qualified for the FREE installation. They told me that how they work the FREE installation, is they credit me $75 and then I pay the 3rd party installer $75 to install it. They also told me that if I tear out the carpet myself and haul it away, that they'd give me the $75 credit. Fri they came and measured. Sat was supposed to be the install between 9 - 11:30 am they guy was to come. He calls at 11:30 to tell me he's having van trouble and he will be in touch with me shortly. I called at 1:30 and left a message with the installer. Then I called the store to find out what the deal was. The store told me that the installer had a family emergency and had to go. NOBODY CALLED ME!!!! I had 2 bedrooms completely emptied, all furniture in living room, dining room, etc. Our whole Saturday was wasted because we didn't get the carpet installed. The store supposedly tried to find another installer, but couldn't get anyone. I find that hard to believe...you are a carpet store...it's your duty to have installers on hand. Anyways, the installer came out at 8:15am on Sunday. Installed the carpet and left. The installer left a bill for me to submit payment for the remaining balance. The price was higher than they told me it would be on Friday. I ripped out the carpet, padding, and I hauled it away...so i should still be saving the $75....but noooo....doesn't work that way. Even though she quoted me that it would be $75 less on Friday even if I tore everything out. They also told me the day before the install that I had to pay a $25 travel time fee for installs outside their 25 mile radius. First I'm hearing of that. Never again will I go to this place. Worst customer service I have ever dealt with. read more