Sll was great until i looked under the sinl were there a bif surrounded by toilet paper a big leak…read morethe installer tried to hide.massive amounts of water

Absolutely AMAZING experience. Quality was better than expected and staff was very transparent…read more Price was lower than expectations.

5 times they delivered my island damaged or defective. After their 7th visit to my home (2 times to…read moreinspect), and the 5th piece of quartz, I gave up on them and accepted a defect. Tops should have been checking the product thoroughly before delivery and installation but instead they blamed everyone else. We have more projects but will never use Tops again. They were literally unable to provide an undamaged piece of quartz and they didn't seem to care at all.

Tried to do business with Tops. Visited store, picked out a quartz. Got our cabinet plan. Called…read moreTops to let them know I had plan ad got the email address to send it to. Sent it in requested appointment and bid. Waited 7 days no response. Called and was told oh yes they got the email and it was marked read but no one did anything with the request. Was told sorry and that maybe someone could work on it the next day. I chose to give my business to granite gallery

Just had the floor surfaced with Polyurea Epoxy and it looks fabulous!…read moreGreat company to work with!

We hired this company to do our garage floors with the promise that it would be "perfect" and…read moresomething that we would be proud to let people see. This was far from the truth. Harbor Surface Solutions have absolutely no idea what they are doing when it comes to completing jobs on time and providing quality work. After the job had been "completed" and the floor had sat for the appropriate amount of time to dry I went out into my garage to an absolute mess. Not only could you see all of the stress cracks that were supposed to be filled and grinded, but you could also see splotches of the polyurethane all over the garage. Some of the floor was smooth and glossy, while other parts were rough and had not coating on them whatsoever. When I asked the owner to come back out and see the work that was done, she stated "Oh yeah, this wasn't done the right way". Harbor Surface Solutions would spend the next 6 weeks coming back and forth at whatever times they felt like trying to cover up their mess. There would be times where the owner said her crew was on the way over and they would never show up. In fact, sometimes they wouldn't show up for days! When they finally did show up, they would be 4-5 hours late. By the 5th or 6th time of them coming out to fix their botched attempt at a floor coating, my wife and I had had enough and asked the company for a portion of our money back. She was extremely rude with her response, blaming everything from the floor being uneven, the stress cracks were "too deep", to them trying to do "too big" of a job in one day. We agreed on a payment of $5800 to do the entire garage floor. At one point we even were told that I wasn't going to get as high of a quality of finish because of the deal she was giving me. There was no deal! Just a negotiating of pricing that she agreed to. Once she left, we didn't hear back from her for weeks. Weeks of calling, and texting to figure out a solution to this problem that was created by Harbor Surface Solution. It has been 6 months, and nothing has been done to find a solution. The owner refuses to write us back and refuses to take accountability for the poor work that was done. If you go to their slogan on their webpage it states "we will not leave until you are 100% satisfied with the work that is done". This should not be on their webpage. If you are looking for your concrete floors to be coated, I highly recommend that you DO NOT use Harbor Surface Solutions.

Bottom line, if you value quality, professionalism and timely work DO NOT USE THEM…read more Had a kitchen remodel done earlier this year, and we're still dealing with issues on completion and quality. While we understand that we had a smaller scope of work, we expected much better. Quality: they're are many defects that I am still discovering with workmanship on this project, and we are currently still waiting for crown molding trim to be completed for the upper cabinets (this project began in January). Professionalism: Attention to details in the planning process seemed to have been heavily ignored. The wrong laminate was installed on the kitchen countertop, and it took nearly two weeks to remedy the situation (see photos below). Scott (the quasi project manager) seemed to have a very apathetic attitude toward the situation when we made attempts to reach him after discovering the issues. Timeliness: While I fully understand how delays often occur in construction supply chains, KDC's contractors seem to believe that adhering to a schedule is optional, rather than mandatory. We were originally told that work would begin in late December, however demolition didn't actually begin until early February. With that, we were also given roughly a 2 week timeline for completion of the project. It took roughly until the beginning of March to have a functional kitchen again. With the understanding that we had a more limited scope of work compared to a full kitchen remodel, KDC seemed to value us as lower priority. Ultimately, I would strongly advise finding a different company to work with, perhaps somebody who has better oversight of their contractors/sub-contractors

Our kitchen was in desperate need of a remodel. I had poor experiences with the big box stores…read moreduring our bathroom remodels. I reached out to kitchen design center and Ron came out for a quote. He was very straight forward and his ideas were right in line with what I wanted for design. He was straight to the point and I liked that about him. He had an awesome crew that came out and got the work done right on schedule. We are still loving our new kitchen years later and it is the heart of our home!

I was fortunate to find Mike a couple of years ago when he diagnosed a leak in my wall, solved the…read moreproblem and restored the wall's integrity and appearance. Recently, I asked him to replace my kitchen counter,sink, faucet and garbage disposal. He did it all in good time and once again it looked flawless. I highly recommend Mike and his wife Danielle -they are responsive, professional, knowledgable and reasonable.

Great local company, I found water dripping from my ceiling on Tuesday morning, called McKinney and…read morethey had an associate out by 1130, completed estimate by the next morning , turns out I had a flapper leak, scheduled a repair on Thursday at 1130! Repairs complete before the afternoon rain! Gotta love a company that moves with such urgency during an emergency! This is the type of local company you should support! They also gave a military discount! Love it! I will continue to use them, I even have a quote coming for a minor shower work!

Harbor Cabinets! WOW! What a great experience working with Ralph and his…read moreinstallers on my new kitchen! I can't say enough good about the service, the product (Hertco Cabinets) and the work, from beginning to end. They were on time, meticulous, professional, and considerate and clean about working in my house. These guys ROCK!

Sadly, a project that ran almost three months over its plan and communication was horrible. If you…read moreare looking to start a never-ending project with poor service and a lack of a project plan, then I would highly recommend them!

We hired Juan about a month ago for a shower remodel. Overall, the work is ok, but definitely not…read moreprofessional quality and left a lot to be desired. The good: -competitively priced, one of the cheaper quotes we received -good quality materials: porcelain tile slabs -frequent communication -finished product seems to be functionally ok, for now -we had a toilet leak during the construction period, Juan reseated the toilet properly and fixed the leak promptly, this was much appreciated. The bad The work was overall sloppy, in many regards. First and foremost, after Juan installed the valve and plumbing, they caused a small leak into our living room below during water testing. This required them to open up the ceiling downstairs, dry it out, and patch up the drywall and repaint (see pictures below). This honestly freaked me out and increased my vigilance throughout the project. During shower door installation, they cracked one of the slabs requiring it to be replaced. This was fine, but the waterproofing patch job looked uneven and thin, but they did come out and re-coat it after I brought this up. The shower door hinges were poorly installed initially. The screws were not countersunk and sticking out; I even confirmed with the shower door manufacturer that this was not correct. We had a lot of back and forth about this; Juan eventually replaced the screws with ones that fit more properly. Wall edge at the end of the shower looks very uneven, and the caulking has cracked and the wall on the tub side even has a hole in it at the transition. On the last day, I asked them to replace the shower arm to raise our showerhead, as it was low; I purchased a gooseneck from Lowe's myself, but Juan initially told me "you can do it yourself" however because they already installed a standard shower arm. He did end up putting it in at the end but it was installed improperly; it was crooked, so I decided to replace it myself afterwards as I was already quite stressed with this project already and this was a simple fix. After taking the shower arm off, I found no teflon tape on the threads, but instead a thin layer of some kind of goo. I'm not a plumber, but teflon tape is generally recommended to seal the threads. I cleaned the threads off and installed the shower arm with properly applied teflon tape with a thin layer of pipe dope. At least the copper elbow in the wall felt solid. Overall, the wet area seems ok, we're not having any leaks (so far), and the shower is functional; however, I felt the project was rushed, communication, while frequent, was poor, and the end product is just sloppy. In the end I was told "I worry too much about everything." I'll post the pictures of the areas of concern and you can judge for yourself. We saved a few thousand dollars, but in hindsight, I wish I hired someone else and saved myself a lot of stress.

Juan is incredible. Highly professional job, great communication and very reasonably priced.read more

I hired Granite Gallery to do an extensive remodel on my home...all new cabinets (2 bathrooms and…read morekitchen), quartz countertops, convert 1 tub/shower to a walk-in shower, and new flooring throughout. Gary (the owner) came out to take measurements and I discussed with him and showed him the damage to some of my cabinets including the upstairs bathroom vanity. When he sent me the rendering, I asked for a change to the bathroom cabinets from just cabinet doors to a door and 2 small drawers. We agreed to the change via email. When they came to do demolition, they left the upstairs vanity intact so that I had running water in a sink somewhere in my house. I planned to keep my original sinks from the bathrooms and one of the toilets but they discarded the downstairs sink and the top of the tank from the toilet that I was going to keep. I did ask that they provide new sinks because it was an error on their part but I did go buy a 2nd new toilet myself. When they installed the new cabinets downstairs (kitchen and 1 bathroom), the bathroom vanity only had the cabinet doors without the 2 small drawers I had requested. I was confused but thought it must not have been doable in such a small space since my new cabinets were NOT custom. Work continued and eventually they were wrapping things up...or so I thought. They brought the quartz countertop for the upstairs vanity but there was no new vanity yet. I called Gary and he said it wasn't included in the original order but he said he'd get that ordered. It was 3 to 4 weeks later that they were finally coming out to install the vanity, countertop, etc. as well as finally install the door/drawer pulls on all my cabinets. I work from home but was very busy in meetings that day so only checked the work after they'd left. That is when I discovered that the layout I had requested WAS possible so the upstairs vanity had the cabinet and 2 small drawers. I had paid for this project with an upfront payment of more than half the cost of the project, a mid project payment, and then a "final" payment as things were beginning to wrap up but before I realized they didn't have my final cabinet. I was then contacted to pay 1 final invoice for the upstairs vanity and the knobs/pulls...both of these items were part of my original order. I tried to stop into The Granite Gallery showroom to speak to Gary in person but he was out so one of the girls had him email me in which he attached the original rendering of the cabinets and pointed out that only 1 bathroom vanity was ordered and I agreed to it. In my response, I attached the email conversation where I agreed to a different configuration. I had also let him know that they didn't cut a hole at the base of that upstairs vanity for the heat to vent out into the bathroom. After more than a week when I hadn't heard back, I reached out again via email and received an email from his assistant informing me that Gary was out so she was receiving his emails and answering. She said that Gary had decided to write off the upstairs cabinet and to enjoy my remodelled home. I sent a response that the heat vent still needed to be addressed and I have been ignored...no response. Overall, the workmanship was good and the foreman was very helpful but the lack of decent communication and follow through on The Granite Gallery's part was horrible and now I feel like I've been blown off because they screwed up on the cabinet layout and I have it in writing. I would NOT recommend doing business with this company.

Bill and Kathy Tenino, Wa. Sure pleased with the product…read moreand installation of our countertop and backsplash. Scott the sales person was informative and did a layout and estimate of our kitchen design was spot on and we never felt pressured. Max did the template and installation was very informative and quality minded. Travis did the final templating of our backsplash and he spent a good deal of time with us was not in any hurry and really helped us with our decision process with the material we had left to work with it was a real pleasure to work with him. Our overall experience was great as we had never done this type of a project and felt as if we were helped at every step of our project. My advice ask questions and they will help. Thanks for the experience.