I really was excited to go into the place to actually see items I've researched online on BUILD.com…read more(which is a GREAT site !! ). I was very disappointed and mad that there wasn't any attention to my questions and inquiries about the certain products I've picked and they kept directing me to other products that were either, wrong finish, and wasn't offered in my finish, wrong type of product (I require ADA compatibility)..... and so on. I realize they can't carry EVERYTHING in stock , but at least HELP w/ products that are compatible w/ what I've chosen..... and fake it ..... show you care ( ? ). We are paying for your salary, and or commissions. If you like what's available on BUILD.com ...... I recommend doing your research on additional sites, then if you really need to feel it up close..... call local hardware store. Seems like these reps just want to collect a paycheck and not help out unless your a fancy designer spending for a client, and not $50 + for a shower head.

We purchased a laundry sink from Ferguson's and it was a stainless steel and it started to rust…read more They replaced the first sink but when it happened the second time with the second sink, same brand, they would not replace it. So just watch what you buy at Ferguson's and watch their policies

To be fair, I didn't want to go to Ferguson today after our last experience 10 months or so ago -…read morebut I woke up and something changed my mind. We walked in and were immediately greeted by Shannon. We walked around the floor and were checked on quite frequently- all of the staff were very engaging and quite lovely actually. We had specific questions and Shannon actually called the manufacturer to check directly for us. The Manager Bud was quite funny and took the edge off of our intense conversation (between myself and my husband) rather humorously a time or two. There was one point Bud was giving a tour to three different parties showing us all where we needed to be. The transaction was seamless - which is a beautiful thing! My thoughts have changed on Ferguson Home on 1st. If you've gone before and weren't super impressed- try them again, it's worth the trip! Shannon, I think the standing desk at the front is a brilliant idea! You immediately made eye contact and had a warm smile. The last time we were there, we weren't acknowledged for a really long time. You and your "assistant" made our day today! Thank you so much - Tracy and Mitch

We've had an unbelievably poor experience with Ferguson. They were recommended by our plumbers, so…read morewe went and picked out a new toilet and bathroom sink and faucet set. I then made sure that Ferguson and the plumbers were in contact. The plumbers told me that the items would be delivered to their shop on Friday, July 24. As of yesterday they still hadn't been delivered so the plumbers went to pick them up. Only the toilet was found, and as of right now I have no idea where the sink and its hardware are or when they will become available. Communication has been abysmal. Never again!

We bought most of the bathroom fixtures, fittings, finish plumbing and hardware for our primary…read morebathroom major remodeling project from Ferguson Home in Bellevue. Connor was very helpful in selecting parts and setting up the project on their website (which I thought was excellent, in terms of finding parts and availability). Their prices are competitive if not superior to the big box hardware stores, and the service was more personalized. Items arrived at our home within a few days of ordering, and substantially faster than shipping for all the other suppliers for this project. Shipping was also free, unlike the other suppliers. It's best to make an appointment to come in, as the staff can get pretty busy at times. Highly recommended business.

I just had the best plumbing experience ever at the Bellevue Feruson store. Elizabeth and her…read moreteammate were so professional, knowledgable, helpful and thorough. They actually made buying plumbing trim and toilets fun! She even promised to take care of me for a year if anything goes wrong with the ideams I purchased. How great is that!? Did I pay a little bit more... I think so. But how often do you get such great service and peace of mind. Do yourself a favor if you really need a lot of professional help and advice on a large plumbing project Elizabeth is your Gal!

Visiting the Port Orchard Ferguson showroom on June 25, 2018 was a terrible customer service…read moreexperience. We are remodeling our master bathroom and it was recommended by our contractor and bath design company that we use Ferguson for our faucets, shower and toilet. When we visited the showroom (we did not have an appointment), a very pleasant and helpful counter person asked Gay Wanner, inside sales, to work with us. Gay appeared to be very irritated to be asked and acted as though we were an imposition. When we asked for help in picking out faucets and a shower, she just told us to go look at the displays and tell her what we liked. When we asked about toilets, she just pointed to a wall and said "there they are". She did not ask any questions or offer any advice. She was very unhelpful. We made some choices and she wrote down our order and said to watch our email for a quote. It has been almost 2 weeks and we have not received any communication from Ferguson. We visited the Koehler showroom in Poulsbo and received excellent service & choices where we made our order and had it filled within a day.

Great customer service. This place is for plumbing contractors. Great for those that are. I suggest…read moreif you want look at the show room you schedule a visit, and include your plumbing contractor. It's not geared for do it your self or handymen.

Don't expect a retail experience like Home Depot here. This is a more of a trade distributor where…read more95% of the business is plumbers picking up commercial orders, leaving about 5% for the everyday consumer. If you are in the plumbing or construction industry, it's a fantastic spot for streamlined pre-orders. If you're a DIYer accustomed to the self-service style of Home Depot, it's best to skip this location unless you know 100% what you need down to the exact spec, and you're buying in bulk rather than looking for a single part.

Worst pipe supply house in Washington. Any Ferguson store is dogshit. If you call the store number,…read moreyou get directed to corporate prick who treats you like shit. If you can manage to jump through the ridiculous phone tree and place an order/will call, you better have at least 45 minutes when you get there (on a slow day). Tried the give them the benefit of the doubt, but several times I've had the same experience. Take your business to HD fowler or Core and Main way better customer service and your in and out. Stay away from these clowns!

I unfortunately cannot recommend this group in any way, shape or form. They are disorganized,…read moredeceitful, unprofessional and incredibly difficult to work with. We ordered several pieces for a bathroom remodel over a month ago after an incredibly uninspiring visit to the show room where we felt like we were inconveniencing the staff by asking for help and guidance. We selected our elements and purchased them and were told it would be 3 to 5 weeks for some pieces to arrive which aligned with our renovation timeline. Now we are already past that time and we are told it will still be another three weeks for the final elements to arrive in their warehouse, let alone get to our home. I was forced to purchase some pieces elsewhere (which will be at my home less than 8 business days after ordering and now that I did so the delayed pieces havw mysteriously shipped incurring a 25 percent restocking fee. Bear in mind they will wont even arrive at their warehouse for two more weeks and I am expected to pay an additional delivery fee they never disclosed. If you are absolutely desperate to see an honestly small and unimpressive display of a few Kohler pieces by all means feel free to visit this shop but if you are interested in actually having the pieces arrive without a headache or delay, buy them somewhere else. If you have absolutely no other option then definitely work with anyone there except Kim Stranger and certainly take nothing she says as the truth. Look through the rest of the reviews here and other places, it's obvious that this is their default modus operandi and choose somewhere else.

Hit and miss store. They had a good display of toilets and bidets and also some ready bathrooms. I…read morewent here 4 times to lock in bathtub, sink and toilet with bidet. Only one of the times I got good service. Other times it felt like they didn't care to sell anything. Getting parts was hard and they couldn't tell me when I could get them. I went to fergusson on NE 20th st and got better service.

Just mediocre. Do your homework on Sound and whatever contractor they use. Mine wasn't…read moreparticularly skilled or timely and there was zero follow up.

Hi guys!! My name is Edgar. A subcontractor, who has worked with Sound Kitchen And Bath. I had an…read moreamazing experience, looking the quality of work they do. Their team is very skilled. Customer service is above and beyond. Brad is very educated, professional and experienced. If you're interested in hiring a excellent contactor please contact Brad who's the owner of the company. You won't regret it....thanks

Big rave for Janine at Best Plumbing Showroom in Seattle. I went online to find a replacement…read morekitchen faucet head for a 14 year old fixture. It was a discontinued model so no luck. We then talked to Janine at Best where we originally bought the fixture. She went to bat for us with the manufacturer and the replacement head was soon on its way. No charge; covered under the original lifetime warranty. This proves the value of working with small local businesses instead of box stores or Amazon. Thanks, Janine! You're the Best! Pun intended.

We remodeled our master bathroom recently and had the pleasure of working with Patti B at Best…read morePlumbing. She helped us dial in the best cabinets/fixtures to transform our bathroom into a spa like retreat!! We went with Hansgrohe Axor fixtures and cabinetry that reflects our Mission style home. We couldn't be happier with the results, and the stellar service we received from Best Plumbing and Patti!!

I visited the store in Kirkland, WA. Must be relatively new because a carpet store used to be in…read morethe same location. Store is clean and well lit. Three people working the counter when I arrived and taking care of a couple of customers. So I strolled up and down four aisles. One customer remained. One employee disappeared. The other stood staring at a monitor. No acknowledgment that I had been in the store for 10 minutes. So I left. That's the first time the big guy lifted his eyes. If you work retail, customer service entails taking some initiative. Convenient to have a plumbing supply store in town. But if employees want to stare at a monitor instead of offering assistance, then the convenience doesn't matter.

First things first, as someone who has been inside many Ferguson's in 5 different states, this one…read moreis very nice. Smaller yes but very well stocked with a good selection and excellently staffed and super easy parking. Also if you happen to be a woman in the trades and are looking for a great Ferguson to go to-go to this one and ask for Courtney. She was incredibly helpful with my order and very, very knowledgeable and even took the trouble to order my parts out of two separate warehouses so they would arrive at the same time. Definitely a great experience shopping at this location. Will definitely be back.

Update after living with our selections for several months…read more.. I wanted to come back and update my review now that we've been using everything for a while. I'm even happier with our choices today than when we first installed them. Kiersten at Chown Hardware in Bellevue was incredibly patient throughout the selection process. She knows the products, listened to what we wanted, and never pushed us toward the most expensive option. Instead, she recommended thoughtful upgrades only when they truly made sense for our project, and every one of those recommendations has proven to be worth it. You also can't know everything about every single item available. If there was something she needed to do deeper divan, she would let us know and do that we could really trust her. The showroom has an excellent selection, but it's the knowledgeable, honest guidance that really sets Chown apart. Months later, everything is working beautifully, looks fantastic, and we're so glad we trusted Kiersten's expertise. Great products. Great service. Great long-term results. Kiersten is a superstar!

My wife purchased our kitchen and bathroom appliances from Chown in Bellevue years ago when we…read moreremodeled our home. Recently, our kitchen faucet suddenly stopped working. I unscrewed one of the parts and brought it into the store, hoping someone could help me figure out what I needed. I was fortunate to meet Sanja Stevens, who immediately recognized the brand and identified exactly what was needed to get the correct replacement part for our kitchen faucet. Sanja was knowledgeable, friendly, and very helpful. Within about 15 minutes, I was on my way home with the things I needed and ready to make my wife happy! Thank you, Sanja, for your excellent customer service and for making what could have been a frustrating experience so easy!