Amazing staff! Above and beyond each visit!! Thank you for everything and helping our business move…read moreforward!

We did a line of credit with them. It was very easy and no cost to us. The make doing business easy.read more

Everyone ,especially Micha who helped me open my new (first time ever) accounts with CHASE ,has…read morewonderful customer service and despite technology stumbling blocks I experience-at 70- they exhibit a kind of small town personal,caring , and calm that puts me at ease and counters the social anxieties that can often overwhelm me(bright on by an accident 22 years ago).Further,I am very dissatisfied and frustrated in the lack of after hours customer service # found on the back of my new debit card expecting to speak to someone yet got only automated recordings thus no help-thank you very little -for the no help I experienced at 9:14 &again at 9:23 pm tonight -21 August,2026

Wanted me to prove who I was in order to cancel an automatic payment on my online account. Every…read moretime I would uncheck the auto payment box, it would reappear the next day. I was finally able to remove the payee. Company was able to access a debit account with only my ssn. First month was supposed to be free, then 29 a month . They debited my account 29 dollars next day. Went to bank. Kept asking me if I was sure I hadn't given them number! Took the debit card and said, This account is now closed. Only problem was there was still money in the account so the company was able to debit 29 two more times before I figured it out and dropped the balance in the account. I have never had any of this money refunded by the bank. Due to being seriously ill for a long time, I just kind of gave up. Tried to change banks and that worked out to be a nightmare. Opened new checking account at different bank was provided with a debit card with a number that was twelve digits long and could not be changed or put into memory! I That turned into another nightmare trying to close the account. Please can anyone recommend a bank that doesn't start with a C or an F.

I was informed by security staff that my account had been compromised. Apparently, the bad guys…read moreadded an account to mine so that they could transfer money from my account to theirs. In addition, emails sent by OneAZ to alert me were deleted. The answer was for all of my accounts to be closed and re-opened with new numbers and all online accounts to be changed. I made an appointment and went into the Prescott Valley office to accomplish these acts. Lacey Lee, Senior Banker helped me. She was efficient, capable and knowledgeable. She did exactly what needed to be done, and got it all fixed for me. I am very impressed by how smoothly everything went. If you have a problem with any aspect of your accounts at One AZ Credit Union I encourage you to make an appointment with Ms. Lee. She will put a smile back on your face!!! I am very happy with the service she provided!!!

The people here are very friendly very helpful always accommodating looks really nice landscape to…read moreinside clean but most of all the people are very helpful warming and inviting love this place

They freely give out YOUR money for loans. They don't check who has the title on collateral…read moreproperty thats listed on loan applications. They keeping increasing lines of credit without appraising the property to insure that the loaned money was used to increase the property value. Its not their money, why should they care. When all this was pointed out, they said they would only speak to a lawyer about the fraudulent application. Use another bank or credit union.

Thank you Vanessa!…read more Vanessa you were so very helpful to me last night. I felt it was important to give you the "Shout Out" you so very much deserve! Far to often people in the banking industry are overlooked and you were such a big help to me. Thanks for staying late and being so patient with me and all my needs! :) THANK YOU!

Never in my life has a bank made it more difficult to open an account. "Open in Minutes" turned…read moreinto this: 1. Account opened in minutes. 2. Account suspended within minutes... then asks for a copy of my ID, but this time notarized with a special form provided by BMO, plus the business card of the notary. Then I must scan and upload all of that. 3. Next, I must call within 24 hours and wait on hold for a long time, then ask for a manager, wait on hold again, then speak to the manager, and finally get told we're good to go after nearly a week of back and forth. However, I can't log in and have to go through more trouble on the phone to confirm the account is finally up and running. Then I initiate a direct deposit and it gets sent to BMO, plus the $25 account opening deposit. After thousands of dollars are sent to BMO via direct deposit, the account is suspended again and they ask for more items, including ID (for the third time), plus a social security card, plus a utility bill. Meanwhile, they have my money, or at least I don't have it, and I can't access the account that was "opened in minutes". I get treated very poorly by their "manager" whom I'm forced to speak to. I ask if there is any guarantee there is ever an end to this cycle of account suspension and piecemeal requests for ever more information. I am told they can't guarantee that. I have everything documented and recorded and would just be done with them, except that they have my money hostage at this point. Worst experience ever. Not sure if I'll ever get the account open or get my money back. I may have to sue.

Shannon is a dishonest branch manager and kinda nuts…read more I entered the Sedona branch to cash a check drawn at BMO by a wireless company. The bank claimed that their manager is on vacation and so they couldn't cash it. I asked to call a manager that is working and they called Shannon. Shannon got on the phone and claimed that no branch could cash it because the bank policy is not to cash checks over $3,000 for non BMO clients. I bank with TD Bank. I told her that was fine and that I would settle for a Copy of the policy that prohibits cashing checks for non clients over $3,000. She refused to even look for it, likely because it doesn't exist. I began to tell Shannon that the staff told me I could cash the check at a branch with an on duty mgr. she interrupted me and said she would hang up if I kept yelling. I was virtually whispering because the bank teller was standing right next to me. I asked Shannon not to accuse me of behaving in a way that I wasn't behaving because that would make me angry. Shannon then accused me of threatening her and hung up. Watch out folks; Shannon is a whiner, deceptive, and accuses people of false and defamatory acts

I tried to do a bank wire to a Mexican agent based in the US. Over a period of three days and…read moremany hours of haggling they refusing to do the transaction. I even offered them a waiver of liability to no avail. Very anti customer attitude.

If I could give them a zero I would definitely do it for customer service is the worst I have ever…read moreexperienced in my entire life these women are horrible they will literally mock you to your face I'm planning on closing my account immediately

I have been a customer of Wells Fargo Bank for well over 20 yrs. Customer service seems to get…read moreworse and worse. I ordered check three times and have yet to receive them. The Prescott branch is the worst. There is no drive through service. I was told it's because they cannot get enough help. However, they have an individual that's stands at the rope where the line for tellers begin and her job is to dissuade individuals from Going to the tellers and use the ATM. She offers to help Instruct people to use the ATM. We are not ignorant. If we Wanted to use the atm we would. Put that lady at a drive thru teller. There is the staff. What a waste of payroll To have her trying To convince people to use the ATM. I believe it's time for me to close my accounts with Wells Fargo and go to Chase or a credit union. I used to Love Wells Fargo but their processes and poor customer service do not deserve to hold my money.

So far when compared to Prescott Valley location this location, 825 Miller Valley Rd in Prescott…read moreoutshines that of the PV branch. Not being the accounts primary owner as that's my mom so I was seeking assistance to help me get onto her acct since moms health has deteriorated rapidly from Dementia/Alzheimer's sadly making her unable to do her banking herself. The process was long, many trips/appts with branch personnel to finally obtain and produce all the documents needed to do this. Seems a POA, Power of attorney on healthcare/finical all done by attorneys only a few years ago is not all that's needed and the extra documents were a tad bit hard to get as dealing with 2 separate doctors and having them each write a letter explaining my mom's condition etc wasn't all that easy as I'd expected. Finally after all this was done everything is as needed. I think Kerrie in customer service at the Wells Fargo in Prescott off of Miller Valley Rd made the process somewhat easier to understand and work with when compared to when I initially attempted to do this at the Prescott Valley branch. There, the rep was callous, crude, cared less about anything I was needing help with nor gave me any sense of idea as to what all was needed. My recommendation is to avoid the Prescott Valley Branch and do yourself a bonus by going to any other Branch location. I really dislike to say this as my mom worked for the bank for 32 years before retiring and never once have I been so disappointed with a Branch Location like now. I suspect that the normal everyday banking like deposit/withdraws etc the PV Branch is fine. I personally don't bank with Wells Fargo and this bad experience supports as to why I shouldn't. With the exception of the Prescott Branch I'll not return to see how I'd be treated like in the future. So, Wells Fargo I think there's some work that can be improved upon and starting locally at PV Location, getting a new Customer Service Banker is a great being. I am giving this rating only on the Prescott Location but added why I didn't handle things locally etc. I suppose I could write a separate review but I think all will get the point.

This Financial The institution has gone from good to bad…read more Its specialists are incompetent, and the right-hand does not know the left. They thoroughly screwsd up a deceased customer's account and somehow are making it the living spouse's problem. Chase, do your job. Do everything at once. Ask open-ended questions, remove the deceased person, and add the stepped-up co-trustee to the accounts. If one account isn't in trust, ask what we should do. THIS BRANCH IS RUN BY INCOMPETENT PERSONNEL.

First of all let me start by saying I do not bank with this institution and it was my first…read moreexperience with this particular Chase location. I had a business transaction that could only be handled by Chase Bank, hence the reason for my visit. Anyway, I went to this location and dealt with Katie Jarrell, Lead Associate Operations Officer and all I can say is she was an absolute pleasure to deal with. I'd initially gone in on a Friday morning (yesterday) to handle things which is when I first met with Katie. Later that afternoon, I realized that I had forgotten to deal with something (my error) related to the visit. Long story short, I head back in early the next morning (today, Saturday) and see her smiling face behind the front counter as soon as I walked in, quickly explained to her what I'd forgotten to do and she was ON IT! Without going into a ton of details, she remembered my name when I walked in and greeted me by it (awesomeness :-) was completely easy going and had a 'getter done' kind of attitude when I explained what it was I had to complete. Not only that, she said she'd call me as soon as she heard something and she DID - during the time frame when she said she would. (Note: I'm a HUGE fan when people actually DO what they say they're going to do!) I also dealt with a banker named Jim briefly when I went in today. Jim was also pleasant and extremely helpful. Lastly - a super important detail here - they were SHORT HANDED and she still handled me, and everyone else she was working with like a ROCKSTAR! If for some reason I ever become disenchanted with my present (local) banking institution and had to go a nationwide type bank, I wouldn't hesitate to go to THIS Chase location. Highly recommend!

The local branch is awesome, no issues. Trying to get help…read morefrom corporate is horrendous. From the lengthy promps to waiting 1/2 hour or more. The online system is in need of a major upgrade. I tried to edit a bill pay company information. There is no edit feature, I couldn't even delete the company and start fresh. The number of 'security' questions is absurd. I understand the need, but I have already signed into my pc, then I sign into CUW , that isn't enough. So they are saying the login process isn't secure. Fix it! The questions change, so even though I could 'pass' the interview last time, this time I stated something wrong. My vision as a stroke survivor is horrible. How many questions are enough? I can call American Express with far less difficulty. Time for a new bank.

Whatever happened to customer service?…read more Maybe I'm old school, but I believe customers should be acknowledged and helped in a timely manner, even by bank tellers. During my visit, there were four teller stations, yet one sat empty while customers continued waiting in line. Even a simple greeting or an explanation for the delay would have shown that our time mattered. Good customer service isn't just about completing transactions--it's about making customers feel valued and respected. Unfortunately, that wasn't my experience. Waiting while an available teller station remained unused was frustrating and disappointing. I hope management takes a closer look at how customers are being served because this experience was far below what I expect from a business that values its customers.

Great interest rates love the personal customer service never had a problem with overdraftread more