Always wonderful customer service. Better than my other credit union! Also not a new person every…read moretime I go there, which says a lot now

We met with Heather today and she took EXCELLENT care of our needs. She was very knowledgeable and…read moreefficient.

In the time that has passed, they have threatened to raise our payments and interest rate unless we…read moresign a a power of attorney. They also keep instructing us to "contact your dealer" even though the loan was a refinance. They send us a letter requesting documents which I mail back immediately along with a letter clarifying our position. A week later, corporate emails us saying they received our letter and apologized for the confusion, which was nice. But that very same day we open our mail and find another letter threatening us with a rate and payment increase because they've not received the documents "despite repeated outreach." That's false. We responded to the only letter they sent. It literally said "First notice..." It's clear nobody here knows what's going on. But when their money's on the line, they'll threaten you, blame you, and bury you in their internal mess even when you did exactly what they asked. In the beginning, they even asked to pay for their paperwork. It was only after I refused that they "agreed to waive the fee." Just be careful. If your loan involves a title, get ready for a mess. Oh and these letters? All attached here so it's not just my word.

We are very grateful to this branch for helping us after a security breach on an account that was…read morelinked to all of our OneAZ Credit Union accounts. While we were in the midst of escrow, we had a fraud alert and everyone could not have been more helpful, from the teller, Amanda, to the walk in banker, Krystn, and the branch manager, Ryan who waived any cashier's checks fees for us. Krystn was so efficient and reassigned all of our account numbers, issued new bank cards and answered all of our concerns in a timely manner. It is a pleasure to work with an institution where one feels there is genuine concern. We feel like we are valued customers not just another account as we have been at past financial institutions. A+ rating all the way. We have visited five branches in the short time we have lived in Arizona. They have all been personable and welcoming.

Today i had a poor experience with a rude teller (Ellen)…read morewhich was reinforced by the manager at the Prescott Valley Chase Bank today. I went in to deposit a check and withdraw $1000 cash. The teller Ellen had me sign the check in a way i hadn't before and after i questioned her, she became upset. I mentioned that i had never encountered that problem before. She then closed out the session without giving me the the $1000 withdrawal. She told me to go outside to get it. It was cold. I don't normally withdraw large sums of money from outdoor. I was quite angry as i needed the cash. I live in Cordes Lakes AZ and this branch is closest to me at about 25 miles. Prescott is another 10 miles. I would greatly appreciate some acknowledgement in this matter before i set foot inside this branch again. And that's very inconvenient. Robert Scott 4802492090

Great service would recommend !! Fast and courteous,…read moreprofessional and accurate. Would highly recommend baking there instead of the other Prescott valley location

Banked with Wells Fargo for years. Visited the new branch in Prescott Valley and also the Prescott…read morebranch in Prescott on Miller Valley, both exceptional customer service!

if I could, I'd give this a zero or negative they are the worst customer service I have ever seen…read morein my life. I wouldn't bank with these people for all the tea in China to the gentleman who helped me looked up online you would've seen the in the account but you didn't bother to do that. Did you horrible horrible horrible horrible service

I was treated more like a "customer" at a bank than a "member" of a credit union. The same day I…read morebecame a member of Credit Union West, I also became a member of Desert Financial Credit Union. The difference is like night and day. The funny thing is, I put much more money into a CD at Credit Union West than Desert Financial Credit Union but I was treated like a "member" at Desert Financial. So far, Credit Union West is my all time least favorite credit union (I've been a member of several credit unions in my lifetime and am currently a member of four credit unions). I'll probably just use them for their good rate promotional CD. When that matures, I'll move the money to Desert Financial.

I recently tried to access my account with this institution. They did not cooperate or assist me in…read moreany way. They would not close my accounts, even though they continued charging me late fees. Total amounts were originally under $20. I spent over 10 hours trying to get into those accounts. No one helped me out or would think outside the box. They had my account numbers, my social security. I would never recommend anyone deposit their money at this institution.

Karli is pleasure to work with! Very knowledgable and always greets me with a smile! Anticipates my…read morequestions before I can ask.

My branch relationship banker billy snodgrass is excellent He is always willing to give great…read moreadvice he is professional and thorough I love working with him always He is always willing to help and do his best to perfection to solve all my concerns I love doing business at this branch in prescott valley az he is always smiling and in a good mood and really great customer service I would recom mend this branch to everyone

This location has gone from a single star to a FIVE star rating. Visiting the branch is an…read moreentirely new & pleasant experience. The lobby staff are super helpful & friendly. The Assistant.Manager & Relationship Manager are attentive and very helpful. I had strongly considered leaving BofA because of prior bad experiences, but now I'm interested in staying as a result of their great customer service. Well done BofA!!

Worst bank ever. I kept my personal, and more important our business account with B of A because I…read moreknew the people that worked there. Now there are all new people, a couple of old faces, and today I had a really, really important business deposit to make and the check was put into my personal account, and the withdrawal for the all important cashiers check did not come out of the business account but my personal account . The assistant manager did not help the new guy do the transaction, in fact, she disappeared. This was a really important transaction as it involved a 1031 exchange transaction and needed to be done correctly so the accounting would not have any issues with it. I do not blame the new teller, but that no one cared, the assistant manager to be specific, the manager was on a short vacation, to get the business account done correctly is horrible. I did not realize the business check was put into my personal account until I went home. To make matters even worse they will not pick up the phone so I can tell them there was an error that needs to be fixed. The staff here is incompetent, do not bank here, especially if you are a small business and need things to be done correctly. I will be moving all my accounts to a different bank, one that actually cares about their customers and understands that business transactions really need to be done correctly.

I have been with Chase for over 15 yrs and the past managers Ti, Je, and Cay, were all fantastic…read more Friendly and accommodating. But this new manager should be transferred. No personality. A power trip. All I needed was a Medallion signature \. The manager first stated what was required and I met those requirements. But when I stated I needed a transfer of my name from a deceased person to me. She said I don't do that. I don't do transfers of names. Plus the money involved! What money! Just to verify my signature! So now I will remove my account to B of A. where the staff stated we will give you a medallion stamp. She also stated Chase should be giving customer service. This manager needs to go! 5697 E State Route 69, Prescott Valley, AZ 86314

Tina is one of the worst bank employees I have ever dealt with. Extremely unprofessional rude and…read moreentitled. She made our experience absolutely horrible would not recommend