I had done a project for tree trimming and my phone was going crazy with calls. I told this company…read more"come by next week". They showed up and due to personal circumstances, I didn't even remember telling them that. Trevor was great. He looked at what I wanted and had me a fair quote by that evening. He told me they would get me on the schedule for New Years Eve. The 3 guys got here early, made fast work of getting everything done, cleaned up after themselves and hauled everything away. I have to say they got it done a lot quicker than Trevor thought they would. The one advantage to it being a holiday. Would definitely recommend and use again. Quick service, fair price, great crew

Big Tex Turf / H&H Property Group - Full Review…read more Overall Product: A+ Home Office Customer Service (Pre-Warranty): A+ (with some notes below) On-Site Installation Team: A+ Sales Rep Communication & Follow-Up: D- What You Should Know Before You Book: If you have a sprinkler system, turn it off several days before install. This wasn't mentioned and caused delays. Be home during the install if possible--it's helpful to see how things are done and learn yard care tips. Ask for a brush-up service around 9-12 months after install. (Ours is still new, but we'll update once that happens.) Regret: We didn't upgrade to Cool Turf. It heats up just like the weather--something to consider if you live in a hot climate. Our Experience: We chose Big Tex Turf because they matched key items from another quote, had great reviews, and guaranteed completion before a big home event. We paid in full, so can't speak to financing. Our sales rep (Zach) started strong, but was hard to reach after booking. When weather delayed our install and left a large sand pile in the street (a safety and HOA issue), we couldn't get a hold of him--even the install team had trouble. I had to step in and offer a temporary tarp/cone solution myself. Tip: Texting a team member is more effective than calling. Calls go to the main office. Despite the sales rep gap, the installation team was excellent. They were efficient, professional, and finished the job in one day. Cleanup was great, and they came back as early as 7 AM to resolve post-install questions. 2-Year Follow-Up (as of 5/14/2025): Almost two years later, customer service remains solid. We've had a few normal turf issues and they've addressed every one quickly. The lawn still looks great--we're overall very happy. Final Thought: We recommend Big Tex Turf--just be proactive about communication and ask all your questions upfront. If you do that, you'll likely be very pleased with the results.