Great store with outstanding and friendly staff. Very knowledgeable. They all take a sincere and…read moretrue care in my several pets I have brought into Harvey's. Thanks Jessica!

The owner was so helpful and informative. They carry all the best brands in one place. It's a great…read morestore with great people. I'm so happy to find a family owed business to support.

If it has a zero or negative, that's what I would give. Korna used to be soooo good, and it was my…read morego-to store. However, the staff had become very pushy and hard sale recently, simply annoying and made my shopping experience unpleasant. Not only that, the most unforgivable thing was they triple charged my mom's credit due to the error of the credit card processing company they used. After overcharging my mom for $280, my mom immediately talked to them, the staff took her information and said she will liaise to management. After several weeks, no one from Korna or the credit card processing company contacted my mom to rectify this issue. I went in on behalf of my mom, the staff even said this was a known problem, as there were multiple clients at different locations of Korna who were affected. He took down the information again, and said it will be dealt with in a few days. Several weeks passed by again, absolutely nothing! I put in a horrible FB review, so that they know this is still an outstanding issue. Again, haven't heard a peep from Korna or the credit card processing company. Two frigging months passed by, I went in again. Another staff was trying to take down our information again and asked for a copy of the credit card bill for the third bloody time. That's when my husband got upset and raised his voice, saying how unacceptable and unprofessional this is. As he started raising his voice, the owner came over and talked to us. Of course he apologized profusely and indicated that he had been fighting with the credit card processing company for weeks. He pushed over to Fidelity Payment to deal with it, and thought it was resolved. My husband of course chewed his ear off, demanded them to resolve this problem the next business day. Thankfully with the owner on site, he finally contacted the designated staff from Fidelity Payment to deal with this issue, and after two frigging months, $280 was credited back to my mom's card. Even though their store is spacious and comfortable to shop at, and the variety of dehydrated treats and raw are very appealing, I just don't think my mom and I will ever step foot in Korna again after this super unpleasant experience.  Aside from an apology, the owner didn't even think of or bother to do something to win his clients back. It's a loss to them, not us! My mom and I have been loyal customers to them, and every previous purchase was over $100 just on treats! Well, I guess we'll have to buy from other pet stores!

Amazing pet supplies store! Quite a few selections of food and other items. Mainly for dogs and…read morecats. My dogs love it there!! We got so many toys from there and their collars and we always get their frozen raw food and we recently let our dogs try another kind. This is my acquaintance's family store and she does most of the drawings that's just so adorable!

Don't let the 'Tisol' name fool you. This company was originally family run until most recently…read morewhen the big corporate giant PET VALU bought them out. It was astounding the difference I felt in the stores immediately after this happened. I only found out a short time after through social media that there was this change and most people commenting about it were not impressed. I shopped there for the service, selection and home feeling each store had but the vibe is not the same anymore. It feels like a company only concerned about making the most money possible, but they are failing at it because they have lost me as a customer and I know I am not the only one. Why would you change anything about a company that is successful? They got rid of the food that I always bought for my puppy and have increased the prices of everything else! I used to spend hundreds of dollars a month there too.. Such a shame. I refuse to support them as they sell animals and I welcome all of my friends and everyone else reading this to do the same. Support local and don't give in to this big box chain store that does not care about its customers, only their profits.

Very friendly and knowledgeable staff. I asked a question about the differences between Orijen dry…read moredog food verus Acana and she said exactly what she should have said, talking to me about the differences between human grade meat versus 'meal' and protein levels of both foods.

I went to the rabbit section and was looking around for a bit but couldn't find what I needed…read more Four employees were standing next to me chatting but not one person bothered to help me until I asked. I came here to buy alfalfa hay for my baby rabbit and the clerk told me this Burnaby location doesn't carry alfalfa hay, but the other Burnaby store should have it. I found it strange that not all locations carry the same products and I wasted my time driving to this location.

Traveling with my friend Jasmine A. who needed a few things for her furry friend. We stopped in…read morehere and after some browsing, found what we wanted. The selection is good and the store is very well stocked with a variety of merchandise in different brands and flavors for cats and dogs and such. A helpful associate even stopped by and asked if we needed any help. Prices seem a little high but you're paying for convenience and instant access to your stuff. If you can wait and have it shipped, you might save some money. [Review 20903 overall - 78 in British Columbia - 1887 of 2023.]

I have been using this location for years. This evening I went in to wash my dog and the employee…read morewas extremely rude. Although the store was closing in forty five minutes she was adamant I was out in five minutes. She charged the full price. I suspect she was more perturbed because the station was already cleaned for the evening but the store was still open. I would not use their dog wash service as it seems like a huge inconveniece to their staff during store hours.

I've been at this location amongst other Bosley's stores and this one was by far the best , the…read moreservice was amazing as I was looking for supplements and specific foods for new born puppies and for mom , the manager was fantastic at helping me pick the right products to bring my mama dog back to her usual weight . I couldn't believe the amount of products this location carries compared to other stores . All around loved my experience and would highly recommend Bosley's at this location :)

Wouldn't redeem a coupon that clearly states both types of dog treats and is dictating which…read moreflavour it can be used on. Rude staff. I've noticed he is quite rude to most customers and his staff

A packed to the gills little store with something for everyone. I particularly enjoyed the cat…read moretoys, food selection, catnip and huge collar selection.

I have been shopping at Buckerfield's for years and find the staff to be friendly and helpful. I…read morebuy chicken feed there and have also found some unique gifts at good prices.

Great selection of product? Yes…read more Customer skills? not a chance. The cats in the store are friendlier than both visits with the clerks at the sales desk. Why? I spent +/- $150 on both visits for large sacks of grass seed. The hospitality, the warmth, the friendliness was lacking severely. I'll take my business elsewhere. The guys in the outside yard were great! Loaded my purchase for me and please and thank you's were exchanged. Perhaps the people (women staff) need to brush up on their customer skills, or go work elsewhere if that job makes you miserable.

Small place but it got most of the good cat food brand that I need for my kitty. It's a bonus that…read moreit's located a couple of blocks from where I live. I used their delivery service before, and I was happy with the service. Price wise,bit's a tad bit more than the bigger pet stores...but hey, can't beat the location. I would recommend this place. I'm trying to help small businesses too.

I have yet to visit Champlain Pets' store front, but I have ordered from their online store. They…read morehave a great selection of quality pet food and well-being products at competitive prices (their pricing point is pretty much the same as Tisol). It was very easy to place an order, and you have the option to pay by paypal, as well as Visa, Mastercard or American Express. I placed my order at midnight and they delivered it to my door the following evening!! All the canned food arrived in fantastic shape; no dent, and they have at least 2.5 years on them before expiration. Also, I love the fact they offer free delivery to Vancouver, Burnaby, New Westminster and Richmond (no minimum purchase required). Now that I no longer need to give my arms the work out when buying my kitty her food, I will be purchasing from Champlain Pets on a regular basis!