I regret that this is my very first negative review. I was essentially accused of attempting to…read moredefraud the business by trying to return an item without a receipt, and when I asked questions about why the no-receipt policy was inflexible, I was given a lecture on how businesses and receipts work, then told I should feel embarrassed for challenging the policy in the first place. First things first - yes, every business has every right to enforce whatever policies they want. Yes, I did not have a receipt with me, but only because I was not given one when I initially made my purchase from a person named Robert. Yes, in retrospect I should have asked for a receipt. So let me just own those shortcomings on my part before continuing. On Thursday May 1st 2025 I bought 3 items from this store totaling $67.43, and was helped by a very nice and kind person named Robert who answered my questions and gave me a nice vet recommendation in the West end. I bought a litter box (this is the item I tried to return), an enzyme urine spray cleaner, and a bag of Swheat Scoop cat litter. On May 2nd 2025 I returned in the afternoon to exchange the littler box for a number of other items I had forgotten to buy for my cat. The person at the counter had long white hair and asked me to present a receipt for which I did not have, and was told nothing could be done because, as I was then lectured, no business would ever accept an exchange without a receipt. I challenged this policy by asking a series of questions such as: if you have security camera footage of me making the transaction (there is a camera facing customers) and if Robert remembers me from yesterday (we exchanged names as I thanked him for his help) and if there is a digital transaction record, then is there no room for an exception to this policy? From my perspective it is extremely clear that I am a legitimate customer, and I am absolutely not trying to defraud the business. This is when I was accused of buying a $30-ish dollar litter box from another business, and trying to exchange it at Cascadia Natural Pet Supply. I was also told they "would never make an exception, even to [their] best customer. So why should I make an exception for you?" Perhaps, and bear with me now, your policy is terrible then? Next, this person called me entitled, and that if they were me, they would feel embarrassed for asking in the first place. I was taken aback by this. So now let's just break down why policies exist: to protect the business, right? So if there is a significant amount of evidence that a person like me is not trying to defraud or harm the business, then why should the policy be enforced? Why is the policy inflexible? Why can't an exception be made? Every single policy ever committed to paper was made up. Someone just decides what it is, and it is so. Can they also not decide otherwise? I believe I was treated and spoken to in such a disrespectful and condescending manner because I challenged this persons authority, questioned the legitimacy of their policy enforcement, and simply asked questions to clearly understand why the answer was no. Once again, to be fair, I fully understand every business has every right to enforce whatever policies they wish, for any reason, and that's totally fine. It's legal, legit, and so on. I was just trying to appeal to this persons humanity and was chastised for it. It bothers me that they tried to humiliate me then vindicate their own awful behavior by citing this policy, as if it's an excuse to be this way. In the end, it's a $30-ish dollar litter box, and I will give it away to someone who can use it. I just wanted to literally give this business more money over time to buy stuff, but like, OK, whatever I guess. I've literally just moved home to Vancouver and am trying to buy supplies for my cat! Anyway, it's just a little money, I truly don't care about that part, but I absolutely won't let go of how I was treated. So that's why this wall of text exists on the internet now. I use a credit card that tracks every transaction, and I'm going to attach a screenshot here of the exact moment a text message record was sent to me by my bank for posterity. Just so you know I wasn't lying. Go ahead and check it against your own record, and remember to adjust for USD which was like 1.3847-ish on May 1st. And if your security camera records audio too, I suggest you go back and watch this awful interaction, so you can verify that I spoke to you in a calm, polite, and simply inquisitive manner, which was reciprocated with what seemed like disgust and condescension. To Robert who originally helped me out: you are cool, you were so kind, patient, and helpful. Sorry, man.

Was looking for Weruva Mediterranean Harvest canned cat food. Cascadia had it in two sizes but all…read morethe cans were expired by 2 months. The larger size was on sale but the sign didn't mention expired food. I brought a can to the check out and asked if they had any Mediterranean Harvest that wasn't expired. She was not shocked or embarrassed, simply said no. Please check dates on food before buying!

Service: excellent - friendly staff - ask if they do not carry the product they will try to find…read moreit. The owner/operator is amazing she has even assisted me out the door. Your dogs are always welcomed. Products: I shop cat - large assortment of canned food - always something new for the fussy cat; large selection of toys and kibble; litter; grooming products; cat grass. Value: most items are in line with large chain stores - some items may be less some a little higher by pennies. The store is well organized and clean. Plenty of room to move around during Covid - sanitizer at counter. This store has a point system check it out the staff is always eager to help you out.

This store is much larger than it appears on the outside. They offered a large variety of dog items…read moresuch as leashes, treats, beds, and other accessories. The sales staff weren't pushy and gave us time to browse around.

Always come here for my dogs food ! And the staff are always so lovely and helpful! Whenever they…read moresee me carrying the large bags of food they always offer to take it to the care for you.

awesome place! the employees were were so kind and sweet and they even gave me a goody bag after…read morebuying some stuff! they were so cooperative on the phone and I recommend this place. the quality of the items are also so good!

We found our new place! Alekha and Caitlin are so kind, knowledgeable and helpful - going above and…read morebeyond to help with our new rescue. They have everything you need and even offer free delivery. Highly recommend!

One would think ordering dog food would be easy. Apparently not as several times, after I purchased…read moredog food online from KORNA, the charge would show on my deposit credit card, was then cancelled same day and a number one cent different was charged. Unfortunately, the initial charged takes longer to reverse than to pay the new amount. In the meantime it represents a hold until enough time passes. Tried to get it fixed to no avail. Oh yes, they also had no capacity to count delivery bgs for the 13th free if offered, I believe my efforts got that fixed, finally. So check your records. I am moving on. 'Cause it's just dog food, not world peace.

Love the self-serve dog wash. For $5 it gives me a chance to wash & dry my crazy pup. They provide…read moreshampoo, conditioner (I don't use it though), and grooming tools. They only thing they don't have is shears but I am guessing that might be a liability issue. I bring my own and the grooming table makes it easier to trim Harley's hair. People are friendly and helpful too.

The store is very nice but the customer service was very disappointing. I waited so long at the…read morecounter to pay for my purchase that I ended up leaving. It was frustrating as the service clerk saw me but chose to keep talking to his friend.

Yes!!! I came out of my way because the staff here truly care about you & your pets…read more Not my first visit here, but this last visit 2 days ago solidified this top-notch experience. I walk in to get a big cat litter pack (like 28lbs, throw it over your shoulder kind of bag). The (I assume) manager (maybe owner) was standing near a till that had what I assume a tech contractor working on...I only noticed after I asked if this register was open, and manager/owner said "of course!!!" I didn't realize the tech guy bc usually this location has both tills open, which they also did prior to my recent visit. They ring up my bill then ask me if I need assistance, and of course I politely decline bc I am parked in the free lot around the corner, a bit of a walk but hey, free! Am I right?!?!? The manager/owner says "not a problem! Our lot??? Let's go"! The cashier grabbed the litter pack like it was styrofoam and proceeded to walk out with me honestly like a 2-minute walk with a heavy bag. We chatted & he was like "I don't mind bringing things out to cars because I get fresh air and sunshine", then I'm immediately taken back to my years of working retail, vying for any chance to do a carry-out (or even garbage run) bc you get "outside, RL time". Well, both the manager/owner (?) and cashier were absolutely lively and I will 100% keep coming back here for my pet's needs as A) Free parking, and B) Best staff & management ever!!!

I don't normally don't bother to write up on well reviewed places but I've had some really positive…read moreexperiences with Tisol so they deserve some extra love. Adopted a dog a few months ago and though I've wanted one since I could spell "dog" (my early 20s?). Actually getting one happened unexpectedly quickly and I needed some advice obtaining all the things a city pooch needs. What I found really helpful was their knowledge of more natural foods and treat products such as raw dog food, raw bones and chews like naturally shed antlers. You get the feeling that everyone that helps you in the store genuinely loves and cares for animals, this isn't just a "job" for them. And really, how good does that make you and your pooch feel? Pretty good I tells yas.

Friendly, helpful staff and a great variety of pet food. Came in on a rainy day looking for dog…read morefood. Shelves seem well- stocked with multiple brands, and there's always something on sale. They also sell pet toys and other accessories. During the summer they always leave some water out for your dog. If you're in the neighbourhood, come check them out.

Your friendly neighbourhood pet store…read more I could battle traffic and save a few bucks by going to Petsmart or the other big guys or I could support a great local business and walk here. Hmm, tough choice. Well stocked with everything you need for your pooch or kitty (+more), you'll get friendly, knowledgeable service. Are prices higher? Probably, but add up gas and travel time to the big box, I'm sure it is minimal. Turbo gives it 4 happy woofs.

Only the best for our kitty and fish! The staff is always…read morefriendly and happy to help with all questions. As new cat owners, we had a lot and they were more informative than most vets!

Very friendly and helpful staff. I like to take my dog here - she loves to check everything out and…read morethe staff always give her treats. It's not the biggest Tisol, but still has a good selection of items for both dogs and cats. They carry high quality brands of food and treats and offer a discount if you buy in bulk (ie a 12-pack flat of wet food). Lots of free parking in the shopping plaza.