This place gets 5 stars for staff but 1 star for property appearance, room comfort and safety and…read morecleanliness. The rooms are overpriced. I arrived in the middle of the night one night after a delayed flight and was given a room in the building across the street. There was trash in the stairwell, the carpet is worn. I got to my room (they seriously need to update the locks) and the bathroom showed years of use in the form of grime. I could hear the person in the room next to me through the walls. There were very few outlets in the room so u had to switch all my devices around on one of them. The room smelled stale. I called the front desk because I wanted to cancel my stay, and they sent someone (a man - and don't get me wrong, he was very nice, but why they'd send a man to a solo female travelers room at 1a to ask if she wanted to change rooms is beyond me - no offense to the man or the staff) who offered to show me another room in the main building. I packed up all my stuff and followed him across the parking lot to another equally dilapidated, funky smelling room (they had like glade plugins in the outlets lol) on the first floor with a window that wasn't locked..... I said no thanks and left that same night. The front desk was sympathetic and they refunded me for 2 of my 3 night stay, so that's nice. Again the staff was great - they did nothing wrong. I hope that the owners of the hotel can see it needs serious serious upgrades in order to justify their prices, and I hope in the future they pay more attention to guest safety.

My experience would be more realistic if no stars could be awarded. I travel a lot and have stayed…read morein many hotels. For $108/night, I would have expected (at the very least) clean sheets, no ripped curtains, no cobwebs, front desk personnel answering calls, and a vacuumed room. After one night, I couldn't reach the front desk to ask for housekeeping to clean my room, so I visited the office. At 3:00 pm a very young girl said that housekeeping had gone home and the manager was nowhere to be found. When I returned to the room later that night, the bed had been made, but the sheets were still dirty, no sweeping, etc. I know this hotel is a franchise - clearly the franchisee knows nothing about how to run a hotel. If it's not cleaned and repaired (weeds, floor tile cracking, dirty carpet, air conditioner sinking into the ground, gutters separating from the building, etc.), business will suffer. There's a much better hotel just across the street in the same town - I will definitely be staying there the next time and would encourage others to do so. By the way, I also called Wyndham corporate office and they said there was nothing they could do. So this says something about the entire organization. There are too many options available these days rather than to accept poor conditions, poor service and high prices!

First I'd like to review the positives of quail Creek . I came to stay for business in the hotel…read morenot to golf so my focus will be mostly on the room and check in process. View from room. Beautiful. Nice lake overview. Can sit on porch and its very relaxing. Room decor. A little dated but nice presentation. Think if a resort from the 70s transported in time..Lighting was really classy. Bartender was nice and beer was cheap Bed is actually extremely comfortable They gave me a late check-out without any hassle The front desk seemed friendly OK now for the reasons you should not pick this place over country suites (where my colleagues stayed) Room seemed cleaned but I found crap stains towards top of toilet rim, dirty coffee cups left in room but stacked back in place. TV reception. I don't know how they can advertise that they have TV, reception was that bad. They need to check the cables. No ironing board. I'm sure there's not too much demand but spend the 15 bucks per room just in case right? They had one at the desk. It was smaller then my arm. The toilet. I've seen better toddler toilets. Invest the extra 50 bucks per room in a decent toilet. Front desk seemed a little confused every time I called. Clearly they don't have too many guests. They only picked up the phone about half the time. Weak flow on shower. Mobile version of web site doesn't work Continental breakfast was danishes wrapped in plastic. Kept in a cupboard. Now for the two unforgivables Maid knocked at 748 am on a Saturday. There is zero reason for this. All these rooms have metal keys. We would definitely stop by front desk with keys to check out (which we hadn't), out car was clearly parked out front, and we aren't golfers. Whoever was does this should be retrained right away. I've never been knocked awake this early and I was pissed which is not my normal mo. That or better communication between maids and front desk. The room are cabin type room and they share a hot water heater in a closet between the two adjoining rooms in the cabin. When the other side got up at 805 am.(they probably got woken up by maid too) they took showers. The hot water heater started making a sound like someone knocking on the wall with a hammer. Fix the hot water heater for crying out loud that thing is so loud. This could be a destination location if they wanted it to be but management is clearly just happy with it being a little sleepy set of rooms on a golf course. I paid the extra money over country suites for something a little nicer than my colleagues and I was disappointed when I compared it to their rooms.

I remember when this was a great place on the PGA tour…read more The restaurant was always busy and managed with great care. I have been there twice in the last two months. The first time the service was slow, the food was relatively good, and our group had a nice large table to visit and spend some time together. When our group returned this past week (June/2017), the service was again slow, the kitchen was out of basic dressings. This time the food was disappointing (burnt chips, not everything on the menu available, iced tea looked and tasted like brown sludge) and our bills were totally messed up. I felt bad for our waitress, who was doing the best she could under the circumstances, who said that they were implementing a new cashier system and it had been messing up all day. We decided that we won't return for future get-togethers. This is a management issue. No quality control. No daytime oversight. Apparently no inventory awareness. And, obviously, no foresight into training staff for a new system before putting it fully on line. Such a shame. Good opportunity for someone to come in and make it great again.

A pleasant surprise here. Needed a room for a couple of nights during a visit to the area, and this…read moreseemed to be the best option in the vicinity. A very clean property with a well-lit parking lot, comfortable bed, nice bath products, and a spacious lobby area with seating and tables. Easy in and out at a reasonable price.

This place definitely goes the extra mile! From the lovely decor to the very helpful staff all the…read moreambiance of this facility is incredible. I was greatly surprised by the array of breakfast choices. They had all the usual cereals, waffles, eggs, potatoes plus both bacon and sausage. My favorite was the yogurt parfait machine with all the fruit toppings. I've stayed at many hotels and Best Westerns. This place definitely deserves the higher ratings since they go above and beyond. If you're looking for a descent place to stay that comes with some nice upgrades then this is the place for you!

Absolutely excellent. Hotel was sparklingly clean, service was beyond kind. My elderly father and I…read morewere visiting the area. He's on a walker, so we needed an accessible room with two beds. This was one of the only hotels left in the area (including in Effingham) that met our requirements and didn't break the bank. Hot breakfast was good. Eggs, meat, potatoes, waffles, etc. 24-hour coffee. Computer/printer available. Laundry facilities. Workout room. I didn't use the pool and hot tub, but we saw many guests enjoying it throughout our 2-night stay. Susie was particularly helpful and accommodating. Each time I went to the desk, she asked how my dad was doing. Very thoughtful! Would definitely recommend and would stay here again if/when I'm in the

Why 5 stars? (1) Everything you'd expect and hope for was there. All good. (2) I lost a mouth…read moreretainer either on the way or at the hotel. During my stay I searched up and down, and asked the staff to keep an eye out. A couple hours after I had checked out, and asked to be called if it was found, I went back and luckily got the manager David who knew of my dilemma. So he took me to the room for a 3rd or 4th pass. Then we went to my rental car where he engaged just as committedly. He politely asked if I was ok w/ his help, and then used his cell phone lite to look where I had already looked, felt, and told him the retainer was not. But he could see it under the seat and stuck into a gap in the floor paneling. Pretty incredible. Very incredible. Forever grateful. Above and beyond the call.

Can't rate 0 stars. WAY overpriced hotel, they need to update everything in that room in order to…read morecharge what they do. Ridiculous. The water drips on all of the air conditioners all night and the train tracks run directly behind the rooms so don't plan on getting Any sleep. Also. I was refused service (I stayed for a week, checked out, went home for the weekend only to come back Sunday at 11 for her to tell me "were not open till morning" and walk away. So I was left with no other choice than to drive to another hotel. Terrible. Absolutely terrible rude service and overpriced rooms, pay the extra to stay at the best western, they have lamps that aren't 70 years old.

I feel like the best compliment I can give is that the rooms really are as nice as they look…read moreonline. Beds were incredibly comfortable and we loved the sheets! There is a little coffee nook on the 2nd floor with a Keurig and coffee pods. They are VERY clear on the website that you must be able to navigate a flight of stairs for 300 numbered rooms. However, the best way to navigate to the 200 rooms is also up a very steep staircase. It's a historic building so I get it, and they have tried to provide some accessibility with a lift on the outside of the building, but if accessibility is a key concern you may want to stay elsewhere.

Rooms are nice sized, with a nostalgic feel, comfortable bed, and very clean. However had some…read moredisappointing issues. This is not a Bed and Breakfast, no breakfast voucher either - so forget anything you read otherwise - I complained about the sign that was even in the window as you walked in stating Bed and Breakfast, which they did remove the next day. Speaking of walking in - I had to push the automatic door to the lobby open (they did fix that the next day) only to find a kiosk virtual front desk (from a different town/state who knows where, that had to call about everything that required attention). After we had drove a few hours, we did get a text to warn us that the elevator was broken (so check on that before you go, because it was still broke when we left). I had booked a room specific to 2nd floor, as my wife has some trouble with stairs after hip surgery (none on first floor, and 3rd floor only has stair access). After the steep climb with luggage (We heard some poor soul struggling to get luggage up the stairs and thought he was going to have a heart attack, but he made it before I was able to get out to help). We got settled in, but before the day was over... the TV quit working. Mr. kiosk suggested the typical things (reboot etc...) that I had already tried and had to show him a picture of the screen that showed it had no connection. He said they would have someone fix the next day after treating me like I did not know anything (I worked in IT over 40 years, I can tell when a Roku cannot connect to a network). Next day, after being out all day, came in to relax - no TV still, Mr. Kiosk said we could move to another room... OK we pack up and move to a new room, and it is super cold, go to Mr. Kiosk again because we could not find a thermostat, his solution ... we move to another room that has a thermostat we can adjust on the third floor - no - we are tired we don't want to lug up another flight of stairs, we will just get out another blanket. We did get a call at that point, and I was told the thermostat is currently in another room for the whole floor, but I can go and adjust (got there and it was set to 66), so we finally was able to settle in and watch TV for the night. (They are planning on making changes to have individual controlled, but something you might want to consider). The last day was better, but not sure we will be back even though we did like the room itself. Definitely, buyer beware - ask before booking.

Our wedding at Clayshire Castle was beautiful, but the experience with Douglas left us very…read moreuncomfortable. We rented the castle for our wedding weekend, including overnight accommodations for our family, and while we appreciated the unique setting, he repeatedly crossed boundaries during our stay. Throughout our wedding night, Douglas frequently entered or attempted to enter our rented spaces uninvited, including coming down to our side of the castle and asking us to turn off lights to save electricity. While I can understand wanting to conserve energy, several guests returned to their rooms after leaving lights on and found them off, which was unsettling and felt like someone had been in the room. We paid a significant amount for the venue, and it's hard to imagine that the cost of electricity would come close to what we paid for the event. The situation made us and our guests feel like our privacy wasn't being fully respected during what should have been a private and personal celebration. During the rehearsal and throughout the weekend, Douglas made several comments that felt unnecessary and intrusive. During the rehearsal, he told my husband and I to "act like you like each other" because he felt we weren't standing close enough at the altar, though there were much more appropriate ways to make that suggestion. He also repeatedly remarked on my hair being down, referencing medieval customs. The frequency of these comments over the rehearsal, wedding night, and breakfast the next morning made the interactions uncomfortable. Our parents and other guests also noticed how he spoke differently to the younger adults in our group, often in a condescending tone. During the reception, Douglas and Josephine helped clear plates as guests finished eating, which we appreciated. However, a few guests witnessed Douglas taking a plate of food and a cookie from our catering as he returned to his side of the castle. We weren't upset about it, but it did feel odd since it hadn't been discussed beforehand. The venue itself is stunning, but couples considering booking should be aware that the owners remain very present and involved throughout the event. Sometimes in ways that make it difficult to fully relax and enjoy your celebration.

Great experience! Beautiful castle! My husband can't stop talking about it and we are returning for…read morethe medieval faire

Stayed here 4 nights and I am seriously impressed, by the cleanliness, customer service/staff and…read morebreakfast. The location is walking distance from dinning locations. Definitely recommend staying at this Holiday inn. Overall pleasant experience!

Love these newer holiday inn express hotels. Slept very well, quiet, clean room. Ihg has the best…read morebeds and pillows in the business in my opinion. Great location. Would recommend!

My wife and I have a son in college in Terre Haute, so we've been coming to town a few times a year…read morefor the last 3 years. We absolutely love the downtown, and we have 2 favorite places to stay- the Candlewood and the other big hotel across the street. Each has it's own charm, but I personally prefer the Candlewood. The rooms are expansive and come with a kitchenette. The location here is key- this is right on the corner of 7th and Wabash. Downtown TH has some super fun bars and restaurants and they're all a hop from this place. The hotel is quiet, clean, and like I already mentioned, the rooms are huge. Every time I am here I sleep like a baby- the beds are so comfortable and the hotel is quiet. I love their workout room here too- it's got everything I need to have an excellent workout while I'm on the road. It's super clean and has a nice range of equipment. Overall this is an excellent hotel. Even after our son graduates next year, I can see my wife and I coming to Terre Haute to enjoy a few of the restaurants in town, and we will definitely stay at the Candlewood Suites again.

Everything was right, full kitchen with dishwasher and supplies to use the dishwasher. Real dishes,…read moreutensils, pots and pans. Room refrigerator has a great ice maker and ice machine too with the recycles bins room! They have a huge locker with appliances you can borrow during your stay. Great work desk and chair if you're here on business. Beds were comfy and 4 pillows on each queen bed, nice supply of towels. Storage in the bathroom on the wall kept my makeup out of hubby's way. Cold A/C with a constant fan option . Large TV maybe 55". Easy parking and a BBQ pavilion too! Pet friendly and NO ODOR! Frozen meals, snacks and free coffee in the lobby. Free laundry with clean washer & dryers. Good food and cocktails a very short distance from the hotel. IHG rewards program.