We were 6500 miles into a 6800 mile trek when my bike broke down at the gas station next door. The…read morestaff at Days Inn was so helpful in getting us settled for the night. The gentleman at the front desk was patient and calm though I was frazzled at the time. I'd happily stop there on my next trip through Illinois.

Room was clean but no chairs, dresser or in room coffee. Bed way too high off the floor. Breakfast…read morehad nearly zero options for avoiding sugar. Zero protein, all carbs or sugared.

Pleasant and helpful staff. Very nice heated pool. Comfortable rooms. Nice breakfast. Good value…read moreall around!

Its a decent Motel/Hotel. The rooms are LARGE and if you want something with a "Cabin" feel - this…read moreis the place. the rooms are paneled with pine. The price is too HIGH for what you get however. The Beds in my room were broken down on one side where people sit to use the phone etc. The room was reasonably clean, but poorly fitted out. One odd chair in the corner. No desk or surface to write or work on. NO coffee maker - but they did have a microwave and little fridge. The Breakfast was ....odd. No one was around, the breakfast set up was strange: empty and sparse. Dont show up hungry. Additionally there was no coffee. I should add I went to breakfast at 7 am - dead center of the breakfast hour. There are plenty of services around the hotel that travelers need - gas, food etc... This is the best choice in the area - but the off-season price (mid September) was $100. I could have stayed at a Hampton for that rate. I will say this its far better to stay here than in Terra Huate

Wasn't sure what to expect because I don't frequent Effingham often, but was pleasantly surprised!…read more The check-in was incredibly easy and the front desk staff were very attentive and helpful. Rooms are updated and clean. The pillows, which can make or break your stay were middle of the pack for me, but that's personal preference. (and it might be because my big old head needs more support) The only time we saw other guests was during breakfast. and wow did we see the other guests! We woke up relatively early thinking we wouldn't have a problem getting in & finding a table. Well, apparently everyone else also had this idea. The place was packed! It's worth noting that the breakfast area is super small, so it may be in your best interest to come at an off time. Or take it back to your room. Overall this is a great place to stay!

Check in was quick and friendly. Close to the freeway which…read morewas really nice- easy to get off and on. Updated rooms, but could use some updated furniture that is not ripped and stained. Free breakfast if you want a quick grab and go. Little muffins, fruit nothing too fancy, but it's quick and included. Bathroom shower was a little sketch- the floor was a blackish tint- Ick. Minimal pet fee- $20 per pet. Beds are decent Indoor Pool Stayed for the pet friendly piece and the minimal pet fee.

They deserve zero stars, Stayed over a month ago and prepaid... the day we left I was charged…read morealmost 400$ on my card. I called and they said it was a mistake and would refund my money. They then refunded someone else accidentally , so after calling again after not receiving my refund they said they would fix it and refund ME, the card they wrongly took almost 400$ of .... Well 2 weeks have gone by I have left 4 messages with the manager, one on his voicemail and 3 at the front desk to call me back and figure this out ..... no call! Call again 4 times in a row and can't get an answer so use my husbands phone and suprise they answer and the manger tells me whatever excuse and they will send it today Well now I'm out late fees for bills I can't even pay because they have MY money tied up! This is the most ridiculous thing ever at this point.... They want me to wait til Monday (it's Thursday) to see if it goes through and then they will have to mail me a check if it doesn't! I'm beyond pissed at this point I just want my fucking money you wrongfully took ..... I will never stay at another holiday inn express again and if you don't have an extra 400 to be tied up for 5 going on 6 weeks you shouldn't either!

What an incredible room here at the Holiday Inn Express & Suites in Effingham. Our room was huge…read moreand beautiful. We had such a nice comfortable nice sleep. It was a really beautiful room. The front desk was great. Both people we dealt with were great in customer service and pleasant. This hotel had two problems. One was the maintenance workers. As we were getting on the elevator, they were speaking poorly of the guests in the hotel. I believe the comment was about a woman jumping in front of him in line for gravy on her plate. Probably a woman with children, as most of the women I saw had little children. We were trying to make their plates so we could also eat. These were two large gentle man who probably could have waited to eat! Both men didn't look like they showered or were well kept. They did have their maintenance uniforms on. As we were leaving, I was feeding the birds. (My offering to Illinois) and the maintenance man took out his phone to take pictures of me. I saw him and thought, this hotel needs my review. Our second interaction was with the house keeping. The pool was so overloaded with chlorine we literally couldn't swim in it. Our skin was tingling and the night before we opened a window to air it out a bit, before we realized we actually couldn't swim... so we enjoyed the sauna for a few minutes instead. This hotel has a sauna! Incredible! Thank you for that. About 2 minutes after I opened the window, this morning, the house keeper came in and shut the window. I walked back in and opened the window for the family that was going to be in there that morning. I told her the chlorine smell was so awful, she didn't want to have her little kids breathing that in. The house keeper she couldn't even smell the chlorine. Asked the maintence man if he could smell the chlorine, right in front of me. What a weird interaction to have with two people... but as I left the pool, my family said I wreaked of chlorine! All I did was walk in and opened the window. I am going to guess they are not testing the chlorine but actually just throwing it into the water. Really interested communication. We decided on 3 stars because the front desk, our huge room and the sauna were all fantastic! The maintenance people could use some customer service classes. I think talking about customers in the hallway in front of the elevator is probably something to work on... and taking pictures of customers outside your hotel, pretty shady too.

This hotel was very clean. They do not allow people to stay with pets. It's a very quiet hotel…read more When booking it says queen beds but they appeared to be doubles and not queen so make sure you plan ahead. Upon check in the lady at the front desk was super nice and got us checked in quickly. The breakfast was ok. Not too fancy.

Awesome hotel! Excellent employees, super clean environment . So pleased with this stay. We had 4…read morerooms total and all were great ! Very pleased.

Somehow they deleted my review on Google rather than respond to it as they do they rest of…read more reviews. Extremely racist staff. Treated me and my partner as an inconvenience and seemed annoyed we were trying to make reservation. BOTH employees the very heavy set woman and the man with an eyebrow slit walked away from the computer talking to each other while we were trying to make a reservation. Kept sighing when we spoke Spanish. Definitely misjudged! Won't let this go and will be escalating to corporate. Repugnant behavior.

Where do I start!!! When walking thru the front door, the strong smell of dog shit is the first…read moreindication that you should turn around! The lady at check-in was rude and uninviting. She sent us to our second floor room where we found the oldest furniture in Illinois! The edge of the bed digs into your legs. The rest of the bed was easily 100 years old and very uncomfortable. The tv turns on and off by itself! The thermostat doesn't work. The wall unit air was so loud, that you can't hear the tv. Oh and the tv volume must be preset because it cannot be adjusted. The chair in the corner has enough dust and dirt to have its own address! We woke up in the morning- back aching- the tv is on...again, the air unit is making noise, and we smell burnt toast. We went downstairs for breakfast to find freshly peeled uncooked potatoes, half cooked sausages, and the pancake machine only made quarter-sized pancakes. The lady/man said, that's how they are. "I can't help YOU PEOPLE!" The website needs to be updated to include the rude attitudes that the guests will encounter! P.S. The pool and hot tub are still not available???!!! News flash....They're not broken anymore....they no longer exist! We expected better from IHG! The experience should be rated less than 1!!!

First, this is in no way a "suite" it is way more an old time "motel" that you drive right up to,…read morewhich I love. It's great having the cooler close by. The room is a little smaller than most, but very clean and comfortable. The beds and pillows were awesome. I did have to unplug the refrigerator because it was so loud, but like I said the cooler was right out the door. The attached restaurant was very nice and despite some of the reviews I read quite reasonable. The catfish was great. The free morning breakfast was also very nice. Coffee was especially good. All this for under $100.

Everything. It's was so filthy-see pics of the dirty bed I slept in because I got in late and…read moredidn't notice. The management said I would be refunded as I was so disgusted I packed everything to leave when I woke up. The charged me for my full stay and refused to respond to Expedia or myself. I was told once in person and once over the phone I would be allowed to cancel my stay AND receive a refund for the night I was there but then was charged the entire 4 day stay.

Exceptionally clean and well run hotel. Kendle at the Front desk was very kind. The "Waffle-lady"…read morekeeps the breakfast perfect and the management keeps it all running like a fine watch. If you have a need to stay near Paris, IL, stay here!

I stayed her in 2022 and now this month in 2025 and inthat time not much has changed. It look s…read moreevery bit as clean and fresh as it did then. Just a short drive up Route 1 from I-70 it is well worth the drive. I say here because of nearby family so Paris is kind of like home. I stay in Hampton Inns all over the Southeast and this on is by far my favorite. The staff both times were extremely friendly and helpful and breakfast was very good. Our room was exceptional and very quiet as the main road out front is not exactly a major travel route. Whenever I am in the area this will alway be my "go-to" place.

Absolutely excellent. Hotel was sparklingly clean, service was beyond kind. My elderly father and I…read morewere visiting the area. He's on a walker, so we needed an accessible room with two beds. This was one of the only hotels left in the area (including in Effingham) that met our requirements and didn't break the bank. Hot breakfast was good. Eggs, meat, potatoes, waffles, etc. 24-hour coffee. Computer/printer available. Laundry facilities. Workout room. I didn't use the pool and hot tub, but we saw many guests enjoying it throughout our 2-night stay. Susie was particularly helpful and accommodating. Each time I went to the desk, she asked how my dad was doing. Very thoughtful! Would definitely recommend and would stay here again if/when I'm in the

Why 5 stars? (1) Everything you'd expect and hope for was there. All good. (2) I lost a mouth…read moreretainer either on the way or at the hotel. During my stay I searched up and down, and asked the staff to keep an eye out. A couple hours after I had checked out, and asked to be called if it was found, I went back and luckily got the manager David who knew of my dilemma. So he took me to the room for a 3rd or 4th pass. Then we went to my rental car where he engaged just as committedly. He politely asked if I was ok w/ his help, and then used his cell phone lite to look where I had already looked, felt, and told him the retainer was not. But he could see it under the seat and stuck into a gap in the floor paneling. Pretty incredible. Very incredible. Forever grateful. Above and beyond the call.

The only reason this review isn't 1 star is because of the amazing front desk lady. She was kind,…read moreaccommodating, and clearly doing her best in a difficult situation. Unfortunately, the stay was a disaster. Our first room had a toilet that didn't work and was visibly dirty. The water wasn't coming out of the spout, and we were later informed the hotel was experiencing water issues. We were moved to a clean room, which seemed like an improvement--until we pulled back the sheets on one of the beds and found blood stains. Absolutely disgusting. With no other clean rooms available, we had to share the remaining bed, which felt far from ideal under the circumstances. Our stay was brief--just 4 hours--but during that time, we couldn't brush our teeth or shower due to the water issues. We didn't even dare to eat the breakfast, despite it being open. This experience was deeply disappointing and well below expectations for a SpringHill Suites property. I hope management addresses these serious issues.

Stayed here again this time for pleasure and wasn't pleasured. Upon check in the guy at the counter…read morewas extremely rude. Not just a little rude but VERY rude. I thought I could ignore and chalked it up to him just having a bad day. Once we got upstairs to get settled for the evening, turned the tv on to watch the NBA playoffs and 5 minutes into the show a message pops up saying the tv needed to reboot. I thought was odd but I allowed it to reboot but it turned off instead of restarting. SO I turned it back on. Was watching again and 5 minutes in I got the same message and the tv turned off again. I turned it back on and again maybe 10 minutes in the same thing occurred. I called downtstairs to let the guy know at the first desk and I said, hi I am in room so and so and ......he starts yelling saying I KNOW THE TV DOESN"T WORK IT IS PROPERTY WIDE AND WE HAVE TOLD IT AND THEY ARE AWARE. I say okay and hang up. This is maybe at 8:00. So we continued the evening watching a few minutes tv going off and me turning it back on. I called back down around 11:30 and asked if there are any updates, and I was yelled at again....I said, Hi this is room blah blah and I was calling to see if there was an update.......he says: I ALREADY TOLD YOU IT IS AWARE AND I DON"T KNOW WHEN IT WILL BE FIXED. So needless to say, the tv never worked properly. I would not stay here again. I did also contact Marriott corporate. They responded and said they were researching to have a response for me in the next 5 days.