I have had this company for the past 3 years. We have had issues in the past with pickups not coming due to maintenance, illness or whatever the case was at the time but I was always able to reach someone at the office to explain the issue. I have not had trash pickup for two weeks and when I call no one answers and no voicemail. I understand we all have issues but communication is important especially when you are running a business and have been paid for services that have not been rendered. This is poor customer service and I will pay 1000.00 a year if I get good customer service than this crappy service that I have received over the past year. This company has declined over the past years. I also called BBB and they confirmed there were over 30 complaints with a F rating. BBB informed me that this business was closed due to maintenance issues. Good Luck with using these people! I am over the crap and on to a better service read more

I wish I didn't even have to give one star! We have had County Disposal for just over a year now and in September when we went 3 weeks without getting our trash picked up due to "maintenance issues", I was frustrated but tried to be understanding, after all, bad things happen, they can't control them. But ever since then, they might come for a week or two and then go several weeks not coming again! Now, they haven't come in like 3 weeks, and over Christmas! We left for a weekend away and had to leave trash in our garage (since our bin is completely overflowing and hasn't been picked up in weeks) and I come home to mice in my garage because of the trash!! But to be completely honest, the thing that has me most screaming mad about this whole situation is their lack of communication or even a regard for their customers! They have continued to charge me for weekly pick up even though weekly pick up is not occurring more weeks than it is occurring, they do not contact their customers AT ALL and when you try to reach them, forget it. Every number you press, you just get another automated recording, occasionally you press something and get the option to leave a voicemail but that won't do you any good because no one will call you back anyways. I tried to be understanding but now I am WAY over my toleration level! read more

DO NOT DO BUSINESS WITH THIS COMPANY. I have had service with this company for a little over a year and in that time they have failed to pick up the trash, for a week at a time, on numerous occasions with no explanation or attempt to credit our account. The most recent instance of this lasted for two weeks with no explanation as to why they were not performing their service. After emailing their customer service (because they would not answer the phone after multiple attempts over multiple days of trying to call) I got a canned response from a woman named Pamela Pack. She said that they were experiencing a mechanical issue and that service would be resumed ASAP. Additionally she said that bills would be modified accordingly. Well...the next bill showed up for the full amount. I am still unable to get anyone to answer the phone at their listed number or email address. They are either crooks or just really, really, really, really bad at what they do. Either way do not use them. read more

I had been a customer for years and even paid my invoices in advance. However, as time went on, I would be charged late fees, although I had no clue that the rates had increased due to my not getting a bill since I paid for the entire year in advance. The last straw was in June when I hadn't received service for 2 weeks, but was told that my trash can was not out (BIG LIE). My bill was dated June 5th; I received it June 8th and it was DUE June 15th. However, I, once again had a credit! I called & was told that it was an error and that it would be due July 1st for the next quarter. When I told the lady who answered I was going to cancel, things got worse! I received a call today that I was going to be billed again bc the driver who came at 7:45 pm last night for my final pick-up didn't pick-up my can. He told us that he didn't have room on his truck and that they would pick it up in 48 hours and to bring it back up to the house. He even taped it. However, I was told I'd be charged bc it wasn't out when someone came to get it today- while we were at work! BBB complaint is on the way! read more