From the moment I arrived in my room, Nurse Racquel was rude and inattentive. Shortly after…read morearriving, I requested ice chips but did not receive any ice chips or even water. It was not until approximately 7:00 PM that another nurse finally brought me water along with my food. Around 6:00 PM, I used the call button because I needed assistance. My call was not answered, and no one came to check on me. My husband eventually went to find Nurse Racquel, who reportedly stated that she was too busy. After waiting approximately 20 more minutes without assistance, my husband tried to help me himself. During this process, a monitor alarm was triggered. Despite the alarm sounding and Nurse Racquel being near the doorway, no one came to assist or even turn off the alarm. As a result of the delay, I was unable to hold my bladder any longer and ended up urinating on myself and on the shoes of the staff when they finally arrived. This was humiliating and completely avoidable had assistance been provided when requested. Additionally, I did not receive pain medication until approximately 8:00 PM, despite being in significant discomfort. I found this level of care unacceptable. Patients should be treated with respect, have their basic needs addressed in a timely manner, and receive prompt assistance when requesting help. I ask that this incident be reviewed and addressed appropriately.

A family member recently needed to be transported to a hospital. Due to bad experiences in the…read morepast, we asked that they be transported to another hospital but were told that they had to transport the patient to Westside or they could load the patient into our car so that we could take them to a hospital of our choice. We had no choice but to let the ambulance take our family member to Westside. We were worried since the last two visits here were not the best. Surprisingly, our experience was totally different from the ones that we had years ago. Our family member was taken care of in a timely fashion, had the proper tests performed and we were kept in the loop during the whole process. I hope that the next time our family member needs emergency care, that they will receive the same care and attention that they received during this visit.

Dr Carla portion as always along with her assistant Daya Maturel, were very kind and professional…read morewith me, as well as highly accurate in her diagnosis--thereby demonstrating her dedication and professionalism.

They were quick to see me and take the tests I needed. The front desk, nurse, and doctor were all…read moreso nice and helpful. The lobby, exam room, X-ray and ultrasound room were spotless. The quality of care at this office was fantastic.

Let me start off by saying how impressed I was with how high-tech this office is! From the moment I…read morewalked in, everything felt modern, smooth and efficient. They even have self check-in kiosks, which is such a great option if you prefer not to wait in line. The atmosphere was another pleasant surprise... the relaxing spa music playing throughout the office honestly made me feel like I was about to get a massage at a five-star resort, not sit in a waiting room. The efficiency here is unmatched. The second I checked in and sat down, they called me in. I didn't even have time to pull out my phone! I'm used to spending hours at doctor's offices, but not here. Even once I was in the exam room, I didn't wait long at all. I was in and out so quickly, I actually had to figure out what else to do with the rest of my day (a first for me at a doctor's appointment!). They also conveniently offer lab work being done here, instead of going to Quest or another location. As for Dr. Maria Cortti Ferrari... she was wonderful. Friendly, personable, and very knowledgeable. She made me feel comfortable as a new patient, and I left feeling confident that I chose the right office. Overall, an excellent experience from start to finish. I'm happy I picked them, and I definitely plan on continuing my care here.

I'm actually very surprised with all of these reviews because I have the complete opposite…read moreexperience. I thought it was worth writing a good one because I actually am so thankful for this office....I have to admit at first I was seeing a male Dr at this practice who didn't really understand my needs and kept telling me that I was fatigued because I'm a "mom" but I knew it was more than that. I wasn't myself. I understand everyone's different and their approach might not align well with me and that's ok. I did some research about other doctors in this practice and came across Jennifer Curro. I am so grateful for her because she immediately showed empathy and understanding. She told me not to worry and that we'd get to the bottom of this and offered to run additional testing. We definitely got to the bottom of it and figured out what was happening. She continues to follow up with me every 6 months for testing and reviews everything with me thoroughly. I feel like I owe her tremendously! Especially after not getting help I desperately needed for almost 2 years!! She's really an amazing person and quality doctor. TOP TIER As far as office experience, they're very friendly and seem to have their work under control. They're professional and respectful. I've been coming to this office for 2.5 years now and have no complaints about them at all. If anything, they make an extra effort to confirm which type of appointment you need scheduled next for example. Because my memory is terrible, by the time I get to checkout I might forget if I need to schedule my follow up or blood work. And they just tell me that they'll call me once they confirm if they're not sure or figure it out for themselves by looking at my details in the computer. Apart from this, it's definitely on the techy side. Everything is manageable through an app, scheduling appointments, rescheduling, prescription refills, lab results and even non urgent messaging. They do take a bit to respond to the messages but if it's not an urgent message that shouldn't matter because they answer within the day or 2. If the office reads this message- thank you so much for everything and I appreciate you all.

Dr. Simek was able to fit me in last minute for a same day appointment before I went out of town…read more The staff was friendly as always and I was seen quickly.

Amazing and only medical professionals I trust. Incredible to find this high level of care and…read morekindness in medical today. Randi is an amazing phlebotomist, as I am a chicken with needles. Each year my health insurance choice for my healthcare primary. I am a grateful patient for many many years. Thank you!

I would be the first to say.. I was surprised with my visit in the best way…read more Most of the urgent care centers that my insurance covered closed at 4 or 6 and I was scrambling to find someone and they closed at 8. When I got there, only one other person was is in the lobby. Just a note it's small inside plus they have seating blocked off due to COVID (Which I'm okay with). The staff was nice at the front desk and the paper work wasn't that long. I had another person in front of me , so I had to wait a bit in the exam room. The PA ( I'm saying PA cause usually doctors say that they are a doctor when they walk in, if she's a doctor I really do apologize ) asked me what brought me here and actually listened to what I had to say. She told me what she thought was wrong and ordered some X-rays. Additionally, she added an X-ray to see if what I thought happened was going on as well. Got the X-rays done and what she said was the right thing and she took her time out to explain why. Gave me a shot and I was on my way home. Woke up this morning in barely any pain compared to the day before. Thanks to the staff there for proving me wrong and taking good care of me.

I was determined to find an urgent care clinic better than MD Now. This one was just another block…read moreaway. Everyone was friendly, check in was easy, and the wait was very minimal. The doctor and nurse were very knowledgeable and, above all, CARING! Even though my test results hadn't come in yet, the doctor still called to see how I was doing anyway and gave me options if I didn't feel better. That's unheard of in my experience! I highly recommend them!

10/20/2016 & 11/2/2016 - First initial visit was for an ultra sound and the other was for a CT…read moreScan. There are 2 offices right next to each other so make sure you are in the right one. Both times it happened to me. Luckily I was early for both appointments and did not end up being late even after I sat for a few minutes in the wrong office. The ladies at the front desk are very friendly and professional. The staff is wonderful. They have a great bed side manner that puts you at ease. For the CT Scan, they called me prior to let me know of the financial responsibility I had. They also called to remind me of the appointment. The office is clean and comfortable. I did not have a long wait time. They took me right after I had filled out the paperwork and paid my out of pocket responsibility. This way when I was done with my exam, I could just leave. There is plenty of free parking and a nice seating area right outside if you need to take a phone call. Excellent facility and professional staff!

Today was such a bad day with them, I had my appointment at 9:45 a.m. at Akumin Plantation, since I…read morearrived 1 of the girls attended me and from the beginning I noticed that I was not to her liking but seeing that I was Latina you could tell the racism towards me, then the other girl also treated me badly, they were very rude, I should not work in customer service if they are racist, we are in a country where there are a lot of Latinos and if they don't like it, look for another job.

The few times I have needed urgent care this place has never disappointed! Quick, kind, and truly…read morethoughtful medical staff. Always looks clean and the process to discharge! Why does every hospital not follow this! It is so quick and simple. I also visited the pharmacy for the 1st time on this last visit.. wow! Amazing!

Check in was easy, girls at desk were friendly. Dr was a…read morejudgmental jerk who had zero personality. They don't take cash, so they put some random person on a stupid monitor and then you pay with the credit card machine. Meanwhile the chic on the monitor told me I owed $349 for the 2 min visit...fortunately I had checked website prior to going and knew it was $199. When questioned, she stammered and stuttered and made some lame excuse before finally saying it was $199. Had I not already known it should've been $199, I would've assumed and believed the $349 price. $199 was a rip off in itself but trying to overcharge me was BS. Going here only reaffirmed why I don't go to dr's or deal with anyone in the health industry for myself and won't make that mistake again.