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Courage Kia

1.5 (31 reviews)
Closed • 7:00 am - 8:00 pm
Updated 1 week ago

Services - Courage Kia

Auto maintenance

Auto repairs

Routine automotive maintenance

Courage Kia Photos

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Louis J.

**One-Star Review for Courage Kia, Lowell** I had an extremely disappointing experience at Courage Kia on December 18th. I visited the dealership to address an error message regarding my front left turn signal, even though all signals were functioning. Since I had just purchased the vehicle two weeks prior, I also requested a full inspection for peace of mind. Initially, the service team informed me that the headlight would need replacing, and they claimed it wouldn't be covered under warranty due to a scratch on the right headlight, quoting me $3,000 for the repair. I pointed out that the issue was with the left turn signal, so why would the right headlight need fixing? After some back-and-forth, they abruptly changed their story, stating it would be covered under warranty and providing me with a date for the part's arrival. However, the day after my visit, I noticed what appeared to be damage on the passenger side door, which looked consistent with a lift point. Concerned, I called the dealership immediately, and a manager told me to bring the car in at 7:45 AM on December 20th. This was quite an inconvenience as I live two hours away in Asheville. Upon my arrival, the service representative was initially helpful and acknowledged the damage. He mentioned that they would need to schedule a visit to the body shop and apologized for the inconvenience. As we began filling out the paperwork, a man from the back office interrupted and asked about the issue. I explained the situation and showed him the damage. What followed was shocking. He outright denied that the lift could have caused the damage and aggressively asserted that I had done it myself. He pointed to scratches on the undercarriage, claiming they were evidence of a wreck, completely ignoring my explanations and the condition of the opposite side, which showed no damage. His demeanor quickly escalated; he began berating me and yelling. For my safety, I started recording to document the interaction. As tension rose, I told him that he was being unreasonable. He then said I was banned from Kia and dismissed any concerns I had about my warranty claim, insisting it was "my problem now." His face was inches from mine when he yelled at me to leave, which made me feel threatened. I walked to the parking lot to call Kia of America for assistance, and he continued to shout threats regarding trespassing. To my dismay, after this encounter, I received paperwork indicating that my warranty claim for the headlight was denied due to the same scratch they initially mentioned--on the right side--and the fact that I had considered seeking legal advice because of the treatment I received. The behavior exhibited by this head service manager reflects poorly on the entire Courage Kia dealership. I've never experienced such unprofessional behavior at any business, especially early in the morning when I was seeking assistance. I strongly advise potential customers to avoid Courage Kia if you value respectful and courteous service--it's simply not worth the stress.

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4 months ago

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6 months ago

Shady dealership, oil changes should not take 3 hrs! I'll go elsewhere but here. Stay away!

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