[[HIGHLIGHT]]My wife and I had a fantastic experience at Courage KIA in Gastonia on July 3rd.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]James, Dolly and Mark were incredibly helpful and made the process of choosing a car for our daughter easy and stress-free.[[ENDHIGHLIGHT]] In fact, I told James that this was the shortest amount of time I had ever spent in a car dealership buying a car. Their professionalism, efficiency and kindness really stood out. I highly recommend this dealership. read more

Courage Kia - 2015 Mazda CX-5 - Car Dealers Near Me - Gastonia, North Carolina

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[[HIGHLIGHT]]Extremely disappointed with Courage Kia in Gastonia.[[ENDHIGHLIGHT]] I brought my 2024 Kia Telluride in for a warranty issue. Intake inspection video and notes showed **no windshield damage**. After service, my vehicle stayed on the dealership lot for several days. When I returned, I found a significant crack in the driver's line of sight that was not there before. [[HIGHLIGHT]]The service advisor initially said it wasn't present when parked, but management later denied responsibility.[[ENDHIGHLIGHT]] They offered for me to pay $600 toward a $1,400 replacement, citing "company policy." I've documented **inspection videos, photos, and all communications**, and would hope management reviews these to revisit the resolution. Customers trust service departments to care for their vehicles -- this experience fell far short. read more

Courage Kia - Damage at pickup - Car Dealers Near Me - Gastonia, North Carolina

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[[HIGHLIGHT]]The finance department is very shady. Especially Cory who I dealt with.[[ENDHIGHLIGHT]] Pushy then says it takes 30 days to cancel a service agreement and that it doesn't reduce your monthly payment to what I agreed it would take to buy the car. He said " you will just pay it off sooner." Plus I never got document that says what the service agreement does. And then no documentation that I canceled it. Please seriously research this location. They have had major violations with financial practices. read more

I had a very frustrating and disappointing experience with this dealership. I drove over an hour to get there because I saw online that they had the exact car I wanted in stock. Well when I arrived, they couldn't find the car and I was later told that a salesperson had taken the car home for the day and I would need to come back the next day. That was already a major inconvenience. When I returned, the car was there but it was dirty inside and out, which was surprising considering it was supposed to be a brand-new vehicle. It was obvious that staff had been driving it, putting miles on it, and not taking care of it. This was a brand new car and it had already had over 100 miles on if from the staff joy riding in it and this car was the only one of its kind/model on the lot. What sense does that even make to do that with the only version of that car on the lot. Well after test driving the car the next day, I decided I still wanted to move forward with the purchasing the car and prior to coming in, I had confirmed that they were willing to negotiate. However, once we sat down to discuss pricing, they refused to come down even $1,000. [[HIGHLIGHT]]Things became even more uncomfortable when I told them I planned to finance through my bank. They repeatedly questioned my decision and tried to pressure me to use their financing instead of respecting my choice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The situation then escalated when the sales manager got involved and said, "I just don't understand why you are financing with the bank and it doesn't make sense." That comment was unnecessary and unprofessional.[[ENDHIGHLIGHT]] It's not their place to question how I choose to finance my vehicle. [[HIGHLIGHT]]Overall, the experience felt disrespectful and uncomfortable. At times, the treatment I received made me question whether I was being treated fairly. I also felt like they were being racist.[[ENDHIGHLIGHT]] Because of this, I chose to leave and take my business elsewhere. I ultimately purchased my new Kia SUV from University Kia of Durham, where I was treated with professionalism and respect from start to finish. I would not recommend this dealership based on my experience. read more

Purchased my car here in 2024 along with an oil change package. I drive all the way from Kannapolis to Wilkinson Boulevard, which is about a 45 minute drive. [[HIGHLIGHT]]My last visit they did not tell me I was using my last oil change.[[ENDHIGHLIGHT]] So I drove all the way here today to be told after two hours that it is costing $101. Which is absolutely ridiculous when I could have gone to take five and been there less than 30 minutes and paid way less . [[HIGHLIGHT]]When I explained my frustration to the attendant, she didn't even care.[[ENDHIGHLIGHT]] They could have at least given me half off the service. read more

**One-Star Review for Courage Kia, Lowell** [[HIGHLIGHT]]I had an extremely disappointing experience at Courage Kia on December 18th.[[ENDHIGHLIGHT]] I visited the dealership to address an error message regarding my front left turn signal, even though all signals were functioning. Since I had just purchased the vehicle two weeks prior, I also requested a full inspection for peace of mind. Initially, the service team informed me that the headlight would need replacing, and they claimed it wouldn't be covered under warranty due to a scratch on the right headlight, quoting me $3,000 for the repair. I pointed out that the issue was with the left turn signal, so why would the right headlight need fixing? After some back-and-forth, they abruptly changed their story, stating it would be covered under warranty and providing me with a date for the part's arrival. However, the day after my visit, I noticed what appeared to be damage on the passenger side door, which looked consistent with a lift point. [[HIGHLIGHT]]Concerned, I called the dealership immediately, and a manager told me to bring the car in at 7:45 AM on December 20th. This was quite an inconvenience as I live two hours away in Asheville.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Upon my arrival, the service representative was initially helpful and acknowledged the damage. He mentioned that they would need to schedule a visit to the body shop and apologized for the inconvenience.[[ENDHIGHLIGHT]] As we began filling out the paperwork, a man from the back office interrupted and asked about the issue. I explained the situation and showed him the damage. [[HIGHLIGHT]]What followed was shocking. He outright denied that the lift could have caused the damage and aggressively asserted that I had done it myself.[[ENDHIGHLIGHT]] He pointed to scratches on the undercarriage, claiming they were evidence of a wreck, completely ignoring my explanations and the condition of the opposite side, which showed no damage. [[HIGHLIGHT]]His demeanor quickly escalated; he began berating me and yelling. For my safety, I started recording to document the interaction.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As tension rose, I told him that he was being unreasonable. He then said I was banned from Kia and dismissed any concerns I had about my warranty claim, insisting it was "my problem now."[[ENDHIGHLIGHT]] His face was inches from mine when he yelled at me to leave, which made me feel threatened. I walked to the parking lot to call Kia of America for assistance, and he continued to shout threats regarding trespassing. To my dismay, after this encounter, I received paperwork indicating that my warranty claim for the headlight was denied due to the same scratch they initially mentioned--on the right side--and the fact that I had considered seeking legal advice because of the treatment I received. The behavior exhibited by this head service manager reflects poorly on the entire Courage Kia dealership. I've never experienced such unprofessional behavior at any business, especially early in the morning when I was seeking assistance. I strongly advise potential customers to avoid Courage Kia if you value respectful and courteous service--it's simply not worth the stress. read more

Courage Kia - Car Dealers Near Me - Gastonia, North Carolina

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Found a car to buy. Told them I wanted to have Lemonsquad come do an inspection. [[HIGHLIGHT]]I asked if I needed a deposit to hold the car and they said no.[[ENDHIGHLIGHT]] I spent $280 on the inspection that was done on 4/9. [[HIGHLIGHT]]I called on 4/10 after I received the inspection report that I wanted to move forward with the vehicle. Hayden my salesman didn't come in until 12 and informed me that the car was sold yesterday.[[ENDHIGHLIGHT]] Giving me no chance to purchase the car and now I'm out the inspection cost. Do not do business with them! read more

[[HIGHLIGHT]]I had an awesome experience here at Courage KIA.[[ENDHIGHLIGHT]] Ask for Nick he will work the best deal for you and also find the car that fits your needs. [[HIGHLIGHT]]You can't go wrong shopping here. No pressure you just feel like your being taken care of as a friend.[[ENDHIGHLIGHT]] read more

This dealer/company has no business advertising/selling on-line! I was first to query about an SUV, ready and offering to pay, and they sold it to someone else who came later the same day, making me waste 36 hours in my vehicle aquisition. Pleasant, responsive staff, but no business savvy or scrupples. Also, excessive doc fees. Avoid if shopping on-line... you'll most likely be disappointed. read more

Shady dealership, oil changes should not take 3 hrs! I'll go elsewhere but here. Stay away!

I had an appointment for a warranty recall on my 2024 Kia. I should have heeded the reviews about the service department here. When I made the appointment I was told it would take one hour and 45 minutes. Well it took three hours. In addition, I had them do an oil change because the "oil change" light was on. Just before they completed the service the service rep needed my security code to clear the message. I got in my car and headed home and guess what? They never cleared the oil change notice. [[HIGHLIGHT]]I called and left a message. No return call. No surprise.[[ENDHIGHLIGHT]] I guess I'll go to the Kia dealer in Rock Hill for future service needs. read more

[[HIGHLIGHT]]Don't waste your time. I called before I came, asked straight out specifics, and when I got there the whole conversation change regarding pricing.[[ENDHIGHLIGHT]] They are not straightforward or there to assist customers in finding the best vehicle or deal. read more

was sold a used car from Courage KIA. They said everything was checked out on the car. After I signed the contract, I took the car to my mechanic, and he discovered that the whole undercarriage was rusted. The muffler, the shock absorbers, the rotators. He said it had been in water somewhere and that the car was going to need a lot of money to fix. Plus, he said they did not service the car before they sold it to me or they would have known this and were obligated to disclose this to me, which they did not. He also said the coolant wasn't filled, the oil was dirty and a part of the engine was not secured. [[HIGHLIGHT]]I went right back and told them I didn't want the car and they said too bad I signed the contract.[[ENDHIGHLIGHT]] I need a car because the car they sold me last June needed repairs that costs me hundreds of dollars until it finally blew a gasket. So, this is the second time I have had to deal with them! I am a 63 year old woman who lives on disability. They took advantage of me and I want them investigated for bad business practices and I want my money back which they refuse to do! Please help me!! People need to know what kind of dealership this is! Now I am out $9,000 dollars and stuck with a car that needs hundreds of dollars in repairs! Thank you! read more

DISHONEST, Distasteful, Unethical, Unprofessional are just a few words to describe Courage Kia. Funny how they call themselves Courage Kia because they really have no courage at all! My experience with Courage Kia just keeps getting worse 6 months later. My experience began in October 2022 when I purchased a Kia Sportage from them. I live about 2 hours away and they were the only dealership relatively nearby who had the exact model I wanted. So we settled on a price over the phone and I drove up the next morning and was there when they opened. Upon arrival to purchase the car, it was the wrong interior and not the interior the Website showed nor the one the salesman confirmed it had. It was confirmed Green with Black interior, when I arrived, that was incorrect. It's was green but Due to the limited inventory and having already agreed to a price, I proceeded with the purchase even though it was not the interior I wanted. Problem #1. Problem #2 involved the finance person, Donald Grant. See the original review above. Problem #3 has been ongoing. As part of the deal a maintenance plan was included - it was $599 and included oil changes for 3 years or 36,000 miles (6 oil changes). I had a maintenance plan through Kia (fidelity) with my previous Kia Sportage and loved it so I happily agreed to purchase another. However, I outright asked and was assured multiple times that I could use this maintenance plan at any Kia dealership and that it wouldn't be a problem. I specifically asked if they were sure because I didn't live in Charlotte and would need to have my car serviced in South Carolina where I live. They promised me it wouldn't be a problem. Fast forward to March 2023, I was ready to get my first oil change. I went to my local Kia dealership and tried to use my maintenance plan. They looked up my VIN and told me I didn't have a maintenance plan with Kia. I got out my paperwork from Courage and they told me that this wasn't a plan they accept. I paid for the oil change and called Courage as soon as I was finished. I spoke with David Pritchard, the sales manager, who gave me his personal cell number and assured me that this was a mistake, and he would call my dealership and straighten it out. In the meantime, he would mail me a check for the oil change. A month went by and I checked in with him several times and never received a check. After some investigation, I discovered that the maintenance plan is theoretically "nationwide" because any dealership can opt into this third-party warranty but many do not. So it's not actually nationwide because it is dependent on the dealership being part of the Power Protect network. Never was I told this and never did they suggest calling my local dealership to ensure they accepted this plan. They were dishonest the whole way. Had they told me this, I would have happily sprung for a more expensive maintenance plan that did in fact work at my dealership. I've now been dealing with this since March and its June. Nobody from Courage will return my phone calls. I've been trying to cancel the plan that I can't use and have it credited back to my loan. I tried to go around Courage and call the maintenance plan company, Power Protect, myself and talked with a woman named Crystal Harris. She discovered the check had been sent to the wrong address. To an address that I listed on my loan application as a previous address within the last 5 years. I had even sent Courage my current address. Two weeks ago I was promised by both Rachel Cook at the Courage Finance office and by Crystal Harris at PowerProtect that a new check was being issued and sent to my current address and then my contract would be cancelled. I haven't received the check nor will either party return my emails. This dealership has made countless mistakes at my expense and have done nothing to rectify the situation. I have tried to handle this over the phone like an adult but it seems they are more worried about their image with "reviews" since they called me right after I made the first one so I am left with no choice but to write another review. A review every consumer will be able to read and hopefully it will encourage others who have had similar experiences with this dealership. I have made countless attempts to fix the problem since none of the 3 Kia dealerships near me accept this plan and it seems Courage Kia wants to play games. So let's the games begin! I am in the process of writing a formal complaint to any/all necessary entities Including Kia corporate for this dealership's dishonesty, misleading and downright unethical practices! Courage Kia has treated me with less than respect and the fact they call themselves Courage Kia when they possess no Courage at all is laughable. We have been in contact with an attorney who will take the appropriate next step and look forward to updating this review in the coming days. Until then, Let the Games Begin! read more

I brought my car there for a battery replacement and standard oil change. I was also having issues with my brakes and while there was told they needed to be replaced. My brakes had been replaced less than a year ago at this dealership, so the service rep gave me a $100 discount. When signing up for the appointment I clicked a link in an email sent to me with a coupon for 10% off. When I was contacted and told the car was ready for pickup I asked the service rep if the 10% discount had been applied. He confirmed it was and confirmed the discount of $100. I picked up my car, paid for the invoice using Sunbit (a third party lender they partner with) and left. When I got home and reviewed my receipt, I realized the 10% hadn't been applied. [[HIGHLIGHT]]I called in and was told by the service rep that $100 was the max they could do. I had the coupon on my phone and pointed out the discrepancy of it saying $150 and asked to speak to a supervisor.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The supervisor I spoke with stated that he could apply a discount of $50 to my next oil change. This was unacceptable as the discount should have been the $100+ the 10% off. The supervisor stated that he needed some benefit out of the transaction. This was and continues to be a massive red flag for me.[[ENDHIGHLIGHT]] When I pointed out I did not care about him deriving benefit from the situation he tried to clean it up but I asked to speak to the person above him. He said he would have them reach out the next day. [[HIGHLIGHT]]The next day, after several hours I spoke with the general manager and he said my next regular service (oil change/tire rotation) would be free. Again, not acceptable.[[ENDHIGHLIGHT]] The fact that I had a brake issue within 1 year of it being replaced indicates to me something was not done properly and the fact that there is now run-around for a resolution is a problem. [[HIGHLIGHT]]As I did not feel I was being properly listened to over the phone and was being dismissed, I told them I would bring the car back and they could put the original parts back into the car.[[ENDHIGHLIGHT]] They could then cancel the whole transaction and I would take my business to a different Kia dealership. Over the phone they said that would not be done, but I already had my keys in hand. [[HIGHLIGHT]]I went to the dealership and was spoken with by the general manager and service manager. I was able to speak more fully on what happened and able to hear their explanations; I was given a coupon for the regular services at my next visit.[[ENDHIGHLIGHT]] Unfortunately, the trust is gone. While going through the latest bill to see where the discount was I started to wonder if any of the other discounts sent out via email were applied. I found 2 bills, 1 specifically stated I had a coupon but nothing had been applied as a discount. I did bring this up and was told they don't know what coupon that was and that they don't have anything for it. [[HIGHLIGHT]]They stated they were going to change/train the staff better on coupons but the fact that it's happened more than 1 time to me tells me this probably a very widespread issue among their customers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They relied on the commentary of the emails stating the coupon must be presented at write-up but the fact that they have that in the email tells me they for sure are relying on customers not brining it up to make more money.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Also, I would expect their service reps to know when coupons are being applied- especially if they are confirming they have been applied to bills.[[ENDHIGHLIGHT]] The next issue on why I cannot recommend them is they claim to have no recourse or means of correcting an incorrect Sunbit loan THEY processed. That does exceed my level of belief. If they make mistakes on bills and charge the client through a third party that they have in their organization, they have no means of correcting that issue? That is wildly irresponsible and ends up costing people money in interest. read more

[[HIGHLIGHT]]The manner in which I was spoken to, pressured into purchasing day of visit, and honestly just rudely disrespected by the overbearing sales manager.[[ENDHIGHLIGHT]] I would NEVER recommend this KIA dealership to anyone looking for mutual respect or any sign of honest integrity. [[HIGHLIGHT]]The manager was a complete vulture and he hovered over the sales staff like a pimp.[[ENDHIGHLIGHT]] read more

I purchased a 2023 Kia sorento from Courage Kia and at the time of purchase, the quote was wrong. We noticed the math didn't add up and hidden cost was somewhere-when the manager was confronted he explained it was a glitch since they recently changed softwares. Very sketchy as he said they've had the software at least a year (how many other people were scammed?) After lots of back and forth, it took him 2 mins to correct the quote that was originally told off as a glitch. We purchased the car, and now 4 months later, the car was taken to their service department as the gears weren't shifting correctly. I made a 7AM appointment only for them to tell me at 5PM that they hadn't looked at it yet. They have no cars available that I can use in the meantime, and since they don't know what's wrong to see if it's under warranty-they can't give a rental. Few days later-they said the car needs a new transmission (after 30K miles) and it'll take a week to get the part, and 3 days to service. Still no backup cars, and I'm only allotted 2-3 days for a rental. No other car dealership has ever provided a worse shopping or service experience. Stay away at all costs!!! read more

The hot headed service manager here has made me lose faith in KIA warranty and products. Brought a 2020 kia optima sx turbo in with a miss now have to tow it away with a bad engine. Warranty was denied due to a truly unbelievable story told by the service manager. Supposedly the car had 3 spark plugs of 1 brand and 1 of another. Really,who changes sparkplugs on a car not only under factory warranty but with less than 37k miles. Then tried to extort $11,000 dollars from me for a new engine. Now the service manager has threatened to have my car hauled off if not removed off the lot in one day. read more

Product specialist was very nice and helpful. Sales Manager not so much. Had a verbal agreement on a vehicle at 9:00am on Monday. Confirmed at 9:10 on text and not indication any issues. Wanted to know when we want to pick up vehicle. Got financing in place baby 9:45 called back and apparently the sales manager allowed for another party to come in at Noon and not IF THEY do not buy the vehicle then we can have it. We were in right at close on Saturday and they were not open on Sunday. Could have easily told us that so we did not pull credit and jump through hoops. Yes limited vehicles we get, but this is not how you do business or treat people. all the good will Kia created with us doing PutOnTheBrakes program is now gone. They are not about people they are about themselves. Just be aware of that if you deal with them. read more

Complain About Brake Squeal!!! If you can convince them to fix the problem and not try to kick the issue or say they cannot reproduce it. They may try to kill you and your family too by putting anti-seize on your brakes as well. They employ technicians that will do highly dangerous things to your vehicle. I do not recommend having any service done here. Really wish I would have never purchased my vehicle from this dealer. Read my review for more. My wife and I purchased a brand new Kia Sorento from Courage Kia in November. The purchasing experience was great with Michael Guzman and the sales team. However, the service department leaves a lot to be desired. I purchased a new vehicle to not have to deal with maintenance issues or complaints, that should be taken care of by the dealer. My wife complained about a consistent brake squeal in the December. She scheduled an appointment to take it in on Friday, 12/16/2022. The service advisor told her everything was fine and that all Kia's brakes squeal. I found this unacceptable and told them they needed to fix the problem as we didn't pay for a new car to have the brakes squeal. They couldn't do anything that evening as all of the technicians were gone, and setup an appointment for Wednesday 12/21/2022. My wife pulls up and meets Karen who says to her it says your brakes squeak, but they didn't do it when you pulled in so when are they doing it?. She proceeded to have an attitude according to my wife. Karen and someone else drove the car a little bit and said they couldn't get the brakes to squeal and they couldn't do anything, for my wife. After the service advisor Wednesday said they would be able to apply disc brake quiet or something comparable to the back of the pads on 12/16/2022 the whole reason for the second appointment. I called the Service manager Eric Derby, who is very hard to reach as no one in service wants you to talk to their boss and the phone system dial by name doesn't work. I finally got ahold of Eric and spoke with him and he said he would take care of it and we setup an appointment for 1/6/2023. I sent a confirmation email that was apparently never received etc... My wife showed up for the appointment on 1/6/2023 and was greeted by Karen telling her they wouldn't be able to do anything again. She told Karen I am here to see Eric and she said Eric is sick an has gone home. Luckily Eric was still there and according to my wife told them "what to do and to put the paperwork on his desk." She also said another guy said to take pictures I want to see that. Well she left the Kia dealership and called me when she was about halfway home saying the brakes weren't squeaking but they were making a lot of noise and it was juddering going down hill. I told her to take the vehicle home and I would look when I got home. I didn't get to check the vehicle until Saturday morning. When I checked the vehicle the rotor friction surface had been sprayed with a liberal coating of Anti-Seize. A dealership put my family at risk applying Anti-Seize (lubricant) to the friction side of the brakes. I called and was told they wouldn't be able to do anything until Monday. I spoke with Eric Derby and asked what would have been sprayed on my brakes on the friction side. He said they had a spray that was "black" that would be applied to the pad made by B&G product. I told him well someone sprayed Anti-Seize onto the friction surface and asked if he had received my email, which I guess he hadn't once again. He was extremely concerned that this would have been applied to the friction surface of my brakes and offered to replace the pads or send me a set of pads. He also confirmed via phone call that afternoon, when confirming the shipping address for the pads, that his technician did spray anti-seize on my brake rotors. This was one of his better technicians that did this also, which really makes me wonder about the intentions behind applying a lubricant to the brakes. I am posting this to warn others, that they employee technicians that are either not trained enough to know better or that will do something dangerous to put your families life at risk. They certainly put my wife's life at risk by intentionally applying none approved substances to the friction surface of the brakes. read more

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It took them 2 months to replace my transmission. I had to call weekly to get updates because they didn't bother to contact me until 6 weeks later Chris contacted me asking what was going on since I had a loaner car. He claimed no information was in there system, he was extremely rude and condensinding. I had to contact corporate after 3 times calling them they finally ordered a rush. I picked up my vehicle the next day I drove and it was roaring and shaking. I took it back and they stated they had to program sensors and stated the transmission was fine. 2 weeks later it started doing the same thing. BAD SERVICE HORRIBLE CUSTOMER SERVICE. read more

I downloaded the yelp app JUST to leave this review. Salesman are extremely rude and pushy. Cars are ridiculously marked up (moreso than the average market adjustment at other dealers). When I made an offer on a car, I was told "we have no interest in selling at that price". They also DO NOT allow outside financing and required going through Kia to finance. All purchases include a mandatory window tinting and paint protection package, regardless of whether you want it or not. I will never give this dealer my business and I have informed all of my family and friends of the terrible experience I had with them. read more

worst - do ever go here the prices are not the prices expect to get ripped off with the "Courage Advantage" ironically they have no Courage in putting it on their web site read more

I recently purchased a vehicle from Kia Courage and I'm not satisfied with the service I'm receiving. The car broke down on us the same day of purchased they talk like it was a easy fix. When I call to check to see how things are going they act as though I'm getting on their nerves when I'm the one stuck with a vehicle I only drove once. Not happy with the service I'm getting at all. I just want some answer about my vehicle, its almost time for the 1st car payment as I mentioned to them and they act like they don't even care. Even though I only drove the car for 30 minutes. Each time I call they say I'm going to check with service and call you back and I never hear back from anyone. I'm not happy with the services I'm getting even though they are providing a loaner until they seek out the problem with mine. I don't feel like they should act as though I'm the probably. SIGNED A VERY UNHAPPY CUSTOMER!!!!!!!!!!!!!!!!! read more

When I lived in the Gastonia area, Courage Kia serviced several of my vehicles. Courage Kia was prompt and concise with all tasks given to them. Then they transitioned across the street and the bs began. Failures to call me back, simple notifications of deficiencies of in stock items, inability to cancel appointments prior to me driving 30-45 minutes due to lack of labor/items, and finally being hung up on twice was the culmination of my dealings with Courage Kia. I don't care that they moved into new digs. I do business with Keffer Kia now. And I am all the better for it. Beware Courage's garbage service dept. read more

Update - The Service Manager, Eric, reached out after rec'ing this negative review. My car was looked at the next morning and diagnosed with needing a new transmission. Of course, that would be no problem if I was the original purchaser of the car, which I am not. So now I am deciding whether to install a new transmission on a 2019 vehicle (95K miles) or cut my losses and move on from Kia all together. I've tried to get 2 different Kia service centers to diagnose the issue since my first oil change. (I have literally only had the car for 1 year) I do appreciate the Eric D. for being very professional and helping get my car diagnosed, but Kia has left a bad taste in my mouth at this point in time. Trying to get in touch with a service rep is impossible. You would think with the amount they charge for their services, someone would call you back after two full weeks of trying to get in touch with them for a service quote. 6 messages left and none of the calls have been returned. I have even tried calling the district customer service number to send a message for them to call. With the overpriced services charges and lack of customer service, I strongly suggest taking your car to another mechanic. read more

Sales guy was great. However, BEWARE these people will NOT pay your former car off in a timely fashion. I've traded cars many times and the previous car is paid off within 5-10 days. It's been about a month and they still haven't paid off my old car. I also reached out to them multiple times about this with no response. Just, "let me check with my managers" just to never hear anything back. Now I have two car payments due. One for a car sitting on their website for sale. It's a shame really considering the former "Kia of Gastonia" reputation. I was hoping they'd be better. Definitely won't buy another car from here. read more

Went to purchase a car from this dealership, and on the Kia's official website the vehicle was listed at $43,885, along with the window sticker displaying the same price. Upon getting everything finalized they listed the price at a higher trim package at $48,887. They would not move on the price once I had given them the information. We decided not to do business with this dealership especially after the smart mouthed sales representative. Buyer beware of these crooks and pay close attention to details. Do your homework and save yourself the troubles. read more

Great customer service. I have purchased 2 vehicles from here and both times was a easy and fast process. Will definitely recommend to others. Very transparent and friendly staff! read more

After searching for months we found a car we wanted at Courage Kia. we called and offered a non refundable down payment and said we'd be there when they opened the next day. They said they wouldn't take the deposit. After driving 3 hours and communicating that we were on our way several times with EVERY INTENTION of purchasing the car, they told us upon our arrival that they sold the car out from under us. Telling us this as they smiled like they thought it was funny. A bunch of dishonest slime bags. They wasted our entire day. read more

BEWARE! I went there to buy my daughter a new 2020 Kia Soul that I had researched online. I printed out the online price and supposedly made a deal for the car. The final price was more than advertised but I was informed that the extra $1700 was for oil changes and air and oil filters for 5 years and it was not an option. Being my daughter lives an hour away I finally agreed to the total price and wrote out a check for the total amount with the agreement that my daughter would be there in a couple of days to sign the paperwork to be put in her name. Some time after picking up the car and time to change the oil, we find out they did not put the $1700 oil change on the final paperwork that my daughter had signed. They redistributed the $1700 to the price of the car and other items. Very shady people work at this location so make sure everything is on the final paperwork before leaving!!! read more

I had my grandson in to buy his first car on his own. We were very impressed with the service. Joseph McFadden the salesman was outstanding. His GM handled a matter for me that otherwise could have been a real inconvenience. If I was in the market for a car today, I would go back there for sure. Thanks guy. ~Marilyn Hicks read more