I am sharing my experience so other customers can make an informed decision…read more I went to Valvoline Instant Oil Change on Franklin Boulevard in Gastonia to inquire about service. After I pulled into the bay, where technicians work underneath the vehicle out of view, I was told my oil had already been drained before I received a final price or authorized the service. I was given multiple prices: $144, then $110 verbally, and the final paperwork showed $128. I explained that I only had $106 and was $22 short. The manager, Damen, kept my vehicle keys and would not release my car. He offered to arrange an Uber ride home but said I would have to find my own way back later to retrieve my vehicle after getting the money. My 14-year-old daughter and I remained at the location for about three and a half hours in the heat. I told staff that I am disabled, was becoming light-headed, and needed to eat. My concerns were not resolved. When the situation escalated, police and EMS responded. I was told EMS had received incorrect information that I had diabetes. The responding police officer ultimately paid the remaining $22 balance out of her own pocket so my vehicle could be released, and she signed the receipt, which I have kept. This was an extremely distressing experience. I encourage customers to ask for a written estimate, confirm the price before any work begins, and make sure all services are authorized before allowing repairs to proceed.

I took my Volkswagen Taos to Valvoline for a simple oil change, and it turned into one of the worst…read moreservice experiences I've ever had. The customer service was absolutely pathetic--staff were careless, unprofessional, and clearly uninterested in doing their job right. To make matters worse, they didn't even reset the oil change sensor, which shows a complete lack of attention to detail. When I brought it up, the manager was dismissive and offered zero solutions. No accountability, no effort--nothing. On top of all that, their prices are higher than other places, which is honestly outrageous considering the terrible service. Save your time, money, and frustration--go somewhere else.

I came here for an alignment; however, my steering wheel was tilted ever so slightly to the left…read more After they aligned my wheels, my steering wheel is now all the way to the right. I must say, my vehicle is relatively new, and it can be a learning curve for sure. I do enjoy the people who have helped me throughout this journey. But, I don't like the false promises they give me, stating my vehicle is ready to be picked up, only to find more issues related to my steering wheel alignment. Please, for the sake of your time and mine, have better communication with your staff members. I cannot consider the staff members working on the vehicle "professional" due to their messing up my steering wheel alignment. Till to this day, my steering wheel is still unaligned. I wouldn't recommend this place to anyone, especially if you're from out of town!

Got right in even added an oil change, Natalie took care of it no problem, and she didn't push/sell…read morethings I didn't need, I'll be back.

I have been going to Pep Boys in Gastonia for a few years now but I will never be back after this…read morehorrible experience today. The Service Manager (Jalen) gave me attitude multiple times and kept raising his voice at me and at other customers. He should not have a job that deals with customers, EVER! If I could give negative stars, I would.

Long post alert: My…read morecar died two days in a row. Each time I called AAA. The first time, a guy named Cristano came out. He was nice enough until I wouldn't buy a battery for $350! My battery was under warranty until Sept 2025, so why wouldn't he honor it? He was pulling and pushing my battery really hard and I had to tell him to stop b/c I was scared he was going to break something. So he said that b/c my battery wasn't tied down it exempted the warranty. Day 2 Lance came out and he was nice. He kept saying that his machine said the battery was fine. After he gave me a jump, I took my car straight to Pep Boys. Stephanie (Store Mgr) and John (Area Mgr), took great care of me! They set my expectations that it would take an hour to get a reading from the battery. After about 45 minutes, Stephanie came back and said they couldn't get the battery to hold a charge and wanted to keep it overnight. I had told both AAA techs that the battery needed replacing because when I originally replaced the battery, my car was dead dead. My keyfob didn't even work. Pep Boys wasn't just trying to sell me a battery, I had seen this 2 1/2 years earlier when AAA replaced my battery. So just b/c I'm female, doesn't mean I don't know MY CAR! I don't know other cars, just the one I drive. Pep Boys replaced my battery, AND I HAVE NOT HAD ANY ISSUES SINCE! Stephanie John and Brittany are LIFE SAVERS! They sent me the screenshots of what data the old battery was giving. Pep Boys has earned a CUSTOMER FOR LIFE with me!!! THANK YOU JOHN STEPHANIE and BRITTANY!

They were my guardian angels when my car ran hot after a heater hose ruptured & left me stranded…read more They had my part in stock & quickly replaced it and got me back on the road home. They were so kind and professional & I felt reasonably priced at the end of a work day. I would definitely recommend this business to others!

From the owner: For complete auto, motorcycle, and power-sports care and repair in Gastonia, look no further than…read moreGMG Auto & Cycle Service Center. We've been keeping all our customers' vehicles running like new since 2013, and we've enjoyed every second. From oil changes and tuneups to welding and transmission work, no job is too big or too small for our team of skilled, professional mechanics. We're here to ensure your safety and satisfaction, so you can always expect an honest, prompt, and reliable experience here with us. Only the best for the community we love so much -- we're glad to be along for the ride!

Traveling from Maryland to Florida my tire blew out on busy intersection with car full of luggage…read moreand dog. Darrell and Arron were not only a huge help with my vehicle but helped me find/delivered me to a hotel. These guys are gentlemen and a God-send! Can't thank you enough for being there for me! Thomas & Thor

This shop is a gem. Darrel and his family run a very smooth operation in statesville. They did not…read moretry to over charge at all they looked out for my best interest. If you need a mechanic this is a shop I will use forever. I live in Cornelius but would drive the 30 miles to have any of my work done on my cars.