Stay away from this place. When they were in Belmont they were great. Now they are overpriced and vindictive. I brought my vehicle in for an inspection. They told me they couldn't pass it without $1,000 worth of work. I said no thanks. I'm capable of fixing my own vehicles. The issue was the front ball joints. I got OEM parts for less than half of what they quoted and when I went to take off the lugs, they had tightened them so much I needed a 3 foot pipe extension to get them off. Over tightening the lugs because I don't want you to do the work is so unprofessional and childish. Never again will I go there and I will be warning off anyone who mentions them. read more

We've been a customer of Ms. D's for over 10 years now and they've never let us down. Whether providing support for smog testing, general maintenance, or true repairs, they've taken awesome care of our 2005 Kia Sorrento. In fact, when we asked about service to our brakes when we first moved to NC, we were told that an adjustment was all that was needed - that there was plenty of pad left. THEY DIDN'T EVEN CHARGE US! I'd highly recommend them! read more

Drove over 2 hours (in a snow storm!) To pick up a 2007 Jeep Wrangler. For my 16 yr old daughters first car. Paid $8500 (seen in the folder where they paid $2500 at an auction) Storm assured me there was no rust. He sent it to their shop and had it inspected and rhinolined. We are currently (less than 2 weeks) and $3000 into repairs. Front axles, nuckles, complete front end and exhaust still needs to be replaced because of RUST! The black paint sprayed underneath is not quite as effective as rhino lining !! I am currently driving the vehicle because I am petrified to put my daughter in it! Feel free to reach out to me at tander2313@gmail.com for pictures and receipts to support these claims! This car lot is EVERYTHING you EVER heard about a used carlot ! Beyond disappoint!!! UPDATE: frame is rusted. Axles, drive shaft and will not pass safety emissions. MULTIPLE messages left and ZERO call backs! read more

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Broke my vehicle more made it run worser. And my vehicle would never run the same. They charged me two thousand dollars and that made it worse read more

After repairs were made about a week later my vehicle had a rattle. I was told to drive it 500 miles. Long story short the driveshaft bolts going into the transmission were not installed to specs. The driveshaft was loose and rattling and damaged the underneath my car as it came out of the transmission and was also a direct response of the engine light coming on (I was told that the two werent related and they infact absolutely were). By the Grace of God the third bolt holding felt out in my driveway and not while driving. There was only 1 bolt holding it in when it was towed back. One of the ears that hold the bolt actually broke off. Not only was that in fact very very dangerous it could have caused further damage and possibly been fatal had it happened on the interstate. They acted as if it was a burden for them to have to repair it. I actually worked there at the time and decided to resign due to the lack (on their part) of caring that they could have possibly killed me. I may have worked there but I paid the same price as if anyone reading this would have and I feel like my life is just as important as anyone reading this. read more

Ms D's Auto Service - Auto Repair Near Me - Gastonia, North Carolina

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October 1st and this gal forgot to get her Nanny mobile inspected in September! Stopped in first thing this morning to get that taken car of. This location is easy to find, even when coming from south of the border like I was. There are 2 locations of Ms D's apparently, but this one is where the two fish camps are on 274/New Hope Road. My first time here and it reminds me of my favorite family owned shop back in Harrisburg and isn't fancy but very friendly and I was able to sit right down and wait for my car. There is a tv, Coke machine and water dispenser in the waiting area for customer use though I didn't need any of that because my car was ready in less than 15 minutes....sweet! I would definitely used Ms D's again. It's not fancy, but it's fast and the folks are friendly! Check em out! read more

I had a terrible experience at this repair shop. I had a bad starter motor, and my brother was helping me with it. We took the breather box, top intake hose, and got to the intake manifold, and found out we didn't have the right tools, so I had my car towed to Ms D's. We brought in the replacement part, and asked to have it replaced and reassembled (minus the parts we took off.) When I got my car back, and put the breather, and hoses back on the check engine light was on, and the car ran real rough. We checked the computer and all of these new failures with the temperature and thermostat and lean on both banks were coming up (about 9 codes total) We called them back, and they offered to work on the car some more, but it sounded like we would have to pay more for the diagnostic work. So we took my car to Helton Auto service on Franklin, and they identified all the things that Ms D's had done wrong. They hadn't reconnected the temperature sensor, they didn't put a new gasket on the exhaust manifold, and they didn't put all of the bolts back on that they took off (and these are still missing) I definitely cannot recommend this garage to anyone. They are awful, and when I confronted them about their mistakes they wouldn't take any responsibility, and they still have several stolen bolts to my car. I only asked for half of the money I paid them back, which I ended up having to pay to fix all of their mistakes. If you have a problem with your car call Helton they are much more experienced, and you get your whole car back. read more

This garage will rip you off if you let them! I always do my own brake work but I was in a pinched for time and I thought I would use a local mechanic after getting what I considered was a fair price quote. I thought I needed front brakes because the ware bare squeaking / grinding sound seemed like it was coming from the front. After a quoted price of $173.00 for front brakes with the rotors to be turned. I took my truck to them for an oil change and Front brakes. The mechanics called me before starting work said I needed new Front brakes & rotors but my back disc brakes were even worse and that I needed to be replace them along with new rotors too. Supposedly both the front and back rotor were to worn to turn. Well the new price was $383 for the Front & $423 for the back. I also was told I needed a new battery for $183.00. Anyway I told them to just do the oil change because something didn't feel write and I was right. Since I still thought the front brakes was causing the noise I went to Autozone bought new new rotors and ceramic pads. To make a long story short the Front brakes were almost new because I forget I had done them in 2016 before we moved to Belmont. So It was obvious it had to be the back brakes which it was, but the rotor were in great shape and could have been turned. If this shop would have just called and said the Front brakes were fine and it was the back brakes that needed replacing they would have earned a loyal customer for future work that I couldn't do or had time to do. Now I have an extra set of rotors that can be turned on a future brake job and when I drive by their shop I wonder how many people they are taking advantage of! Sad it just keeps me skeptical of repair shops. read more