Compact Car refused to make a repair they knew was under manufacturer warranty. Suggested I take it to dealership. No cost to me for repair. read more

I recently was awarded a $5,000 judgment in Mecklenburg County Small Claims Court against Compact Car Service. Anyone can search up the case. That introduction likely says enough, but I would not recommend you bring your car here for service. In June, Compact Car Service replaced the front axles on my 2014 Honda Civic, a car that has an automatic transmission. However, instead of installing axles meant for an automatic transmission vehicle, they installed axles meant for a manual transmission vehicle. I had two different shops diagnose this same error, including an actual Honda dealership. As a result of the wrong axles being installed, my car was completely destroyed, I broke down on the side of the road in a different state and had to have an entirely new transmission installed after having the car towed back to my house. This was an extremely expensive and time-consuming endeavor. I had been taking my Civics to Compact Car Service for seven years prior to this error with only good things to say, and I completely understand that mistakes happen. The most egregious part of the entire experience was their response. When I reached out to Compact Car Service informing them of the error, they informed me that there was no possibility they could be responsible and would take no steps to even look at the car or acknowledge the possibility. Since they would not acknowledge any possibility of wrongdoing, I was forced to file a lawsuit. Compact Car Service, I imagine through their insurance company, brought a team of lawyers to argue that no wrongdoing had occurred. Fortunately, the judge agreed with the findings of the other mechanics, and they were obligated to make a $5,000 payment (an amount that does not come close to making me whole, but at least it's done now). If you come here, hopefully nothing goes wrong with your car because if it does, it will be a six-month legal battle and extremely expensive to get them to take any form of accountability. I imagine someone from the company will contest the contents of this review, but the case and its conclusion are public record for anyone to see for themselves. I advise in the future that Compact Car Service understands that mistakes can occur and at least tries to act like the responsible small business they claim to be. read more

Been a customer for over 20 years. Incredible honest and affordable quality service for all Honda and Acura vehicles. Won't recommend a repair unless absolutely needed and will let you know of things they see that don't need replaced quite yet so you can plan appropriately. Have sent me wife there several times with our vehicles and don't feel the need to check in with me before repairs as I fully trust their word. read more

I been coming here for my car repairs for at least 15 years. I continue to drive Honda's to be sure I can continue to come here because I trust them with my cars. I am on my 3rd Honda and all of them have been serviced by only them. They are the best thing I got from a bad relationship. They are highly recommended for your car service needs. read more

Dropped off truck-Compact Cars had for 2 days-when picked up truck it had the same issue when I dropped off. I was excited to have issue resolved. This experience was a Waste of time and money. I would not recommend read more

7 months ago an oil change was $39.15. Now it is $41.90. Why can't my paycheck go up every few months too? Paid $400 for a recommended major service and was baffled by the statement listing what was done.Glorified oil change? I felt ripped off. Recommend better communication and clarification on what a person is paying for and justification for the price. I am to blame for not pushing for an explanation of what was being done and if was really necessary. Another time quoted $290 to replace front brakes and rotors. I decided to forego that service and had my mechanic friend take care of it for me this one time. Sometimes a gal has to decide between groceries or brakes. I chose food! I still bring my car here for oil changes. I like the staff. I can make an appointment and the work gets done. Plus I really do not care to find another mechanic. read more

My 2008 Honda Civic's A/C had been an issue for 3 years. I'd taken it to a franchise that replaced the compressor, condenser and various lines. Finally the end of summer 2022 they told me it was leaking Freon and they could Not find the leak, even after using the dye. They would fill it and drive around, come back and check it, for it to be low on Freon again. So when it warmed up this early March I searched garages with a Honda specialty and found the Best Reviews on Compact Car Service. And it's TRUE ! They quickly found the leaks, called me & gave me the estimate to repair. The leaks were at the firewall and also at the O Ring. I'm So Happy and driving with A/C ! My car only has 138,000 miles and it's my go to for in town driving. I highly recommend Compact Car Service and they now have another loyal customer. They will Not disappoint. read more

I trust these guys. I thought there wasn't a such thing as an honest mechanic until I found these guys. An issue that THREE separate mechanic shops weren't able to fix was finally fixed by Compact Car Service. Also, Randy is extremely personable, reliable, and professional. I love this place. read more

I've been taking my Hondas to Compact Cars for about 25 years which seems crazy because I rarely have car repairs. I'm on my 3rd Honda since 1988 and I learned about Compact Cars in 1998 when I purchased my 2nd Honda. I always get great service and they never try to nickle and dime me with repairs that I don't need. I feel confident in the work and I'm always pleased with the excellent customer service. read more

This is now the second time I have been ripped off by this shop. The 1st time it was $135 to change a RELAY for an AC unit (a $10 part that plugs into the fuse panel!!) and took them literally 10minutes to figure out. I gave them the benefit of the doubt and figured maybe there was more to the diagnostic work even though it only took them like I said 10 minutes. Now today I give them a second chance.... Guys, $295 to change 6 spark plugs is absolutely ridiculous! No idea how in the world this place has such high reviews! The ONLY explanation would be they are riding on the coat tails of Johnny, the original founder of this business, who is unfortunately now deceased. The word on the street (and online if you're so inclined to look) Johnny was an honest and reasonably priced business man...Trust me on this, you may as well just go to the Honda dealership and pay the same price. read more

Integrity, Reliability and Expertise are the first three words that cone to my mind when I think of Honda specialist, Compact Car Service. As later model Honda owners and 20-year customers, owners Keith and Randy, have never let us down. In fact, they are the sole reason that each member of our family of five continue to drive Hondas. Their prices are very competitive, yet are not necessarily always going to be the lowest in town. They have never pushed, nor even suggested, any unnecessary work on us. They use OEM, original manufacturers ' parts and they stand behind their work There area few businesses of any type that I can recommend so highly. read more

Best in town, don't even try to find a more qualified group of "car guys". CCS is the best place for your service. Honest and reliable.

From the time my parents moved to Charlotte in the early 80's, until they moved in 2001, they brought their cars here. Any time I was in town, I always did the same. There are several reasons for that. After moving back to Charlotte a couple of weeks ago from the West Coast, I heard a funny noise coming from the rear axle of my '05 S2000. Even though it's clear on the other side of town from where I'm living, my first thought was to take her over to Compact Car to check it out. Even though I walked in during a pretty busy afternoon, I was helped promptly by a service tech, who knew exactly what questions to ask about any other problems I'd had with the car, and inside of half an hour he was pulling it back up in front of the waiting area. The diagnosis was what I had pretty much suspected- a loose axle nut- and when I asked him how much I owed him, he shrugged and said not to worry about it. This is how customer service is supposed to be done, and needless to say I'll be bringing my baby back there for an oil change next week. Honest folks, more than fair prices, and quality of work. That's why my family's been going to Compact Car for 20+ years, and as long as I'm in NC, they'll work on any Hondas that I own. One more thing: I just called here to schedule more service on my car, and they had me in their computer system from the last time I had a car worked on by them- TEN YEARS AGO. Now that's dedication in my book. read more

I wouldn't dream of taking my car anywhere else. From Robin at the front desk answering calls and greeting customers to Randy and everyone else in the back, customer service is always spot on. Pricing is always fair and they never try to up sell me. (Ladies, you know the drill at other places. Grease monkey comes out with your air filter to tell you how desperately it needs to be replaced.) I love Compact Cars so much, I'm committed to only buying Hondas so I know I'll always be able to take my car here. Thanks for the years of amazing service so far and many more to come! read more

I have a Honda Civic 06' 4 door. I was experiencing some squeaking noises coming from my front brakes. I know off the bat it was probably time to get new brakes pads, etc. I was recommended by a dear family to come to Compact Cars. I went for a consultation- was pleased with the way the receptionist were so kind and helpful, the mechanics- easy to understand unlike most mechanics in town. After my appointment today to change my brake pads and rotors- I'll definitely keep going back to them. Thanks guys! Overall really great experience. read more

I've been bringing my Honda's here for over a decades. This is the best thing that ever happened to me purchasing used Honda's. These guys are knowledgeable and trustworthy. I am never disappointed and always well advised when I am here. Love this place! read more

These people are honest, fast, and reasonable. I never go anywhere else. Everything is thoroughly explained why it needs to be done. They also let you know if you can wait to have something done. They look out for your wallet as well as their profits. read more

Awesome, honest service, with many years experience and a very loyal following among Honda and Acura owners.

I've been taking my Honda here ever since a friend recommended it. It's been a few years now, and all of my experiences have been positive. Work is done promptly and at a fair price. Never felt like I've gotten the run-around, and they do a good job communicating. The front desk staff is excellent- far better than what I've seen at much fancier places (like dealer service garages). *When I replace my car that is not a Honda, I will be replacing it with a Honda / Acura so that I can get it serviced here.* read more

Best car service shop. I've been going there for 10 plus years. They are knowledgeable, helpful, fair and hard working. Bring your Honda or Acura here. They are wonderful! read more

I used them today for the first time and was very impressed. First off, when I called, Keith sounded friendly, professional and confident he could fix my problem. I took my car in today and within the hour drive out with ice cold WORKING air conditioning! I will be a return customer! Great and friendly service. People I can trust. Competitive costs. What more could you want? read more

I love this place! I have been a customer for many years and I ALWAYS have a wonderful experience. Randy and Keith own this business, and they run it with honesty and integrity. They tell you if something needs to be replaced or has more life in it. I have never felt taken advantage of or been treated differently because I'm female. They are always respectful and kind, as well as extremely knowledgeable. I recently called from another state, having taken our daughter's car in for AC service at a Pep Boys. The Pep Boys quote was extremely high. Randy advised me that it didn't sound right, as he had never seen our model car need that much work on it's AC system. He was right. He guided us in finding another place--another small business like Compact Car, and our car needed only one part! Randy saved us $2100 that day, and he didn't even get to do the repair. He made no money on that deal, but took his time to help me. As long as we have Hondas and Acuras, our family will be going to Compact Car! read more

Excellent service for my Honda. Extremely helpful and friendly staff. Never have to worry about being scammed everything is transparent and upfront. Highly recommend. read more

Compact Car Service is one of the reasons I will continue to own an Acura. They are the best in Charlotte. They know their stuff, honest and friendly. I sure will miss Johnny, though. read more

The absolute best ever!!!! Been dealing with them for at least the past 12 years! Came in today cause my brake lights would no go off. In and out in less than 2 minutes!! I absolutely love these folks!! Don't take your Honda / Acura anywhere else!!! read more

A+++ service!! In a panic I called Compact after Costco told me that what I thought was an under-inflated wheel due to a slow leak was a steering fluid leak on the left front and some other leak on the right front - all this the day before I needed to make a 9 hour drive with 2 young kids. Compact fit me in within hours, looked it thoroughly yet quickly (he even tried driving it to see if he could replicate the squealing sound) and gave me the ok to make the trip. There wasn't anything that Costco said, and the one thing he did find said it could wait until I returned and gave me a reasonable price for that work (and I mean reasonable - $150 not $400+). I made the trip with no problems. I was keeping my kids occupied for the shot time we were there, but I saw two other people working on their computers - they have TV trays that you can use. I have just returned to Charlotte and need a mechanic for my aging minivan, and I typically am not able to drop off and return. I'm glad I have a place to do to and be able to work while I wait. read more

Compact Cars is awesome. Friendly, real people who aren't in the business of screwing you by performing work that isn't necessary. These guys rock. read more

This is how your mechanic should be. Honest, friendly, with fair prices. I am a new customer here, just got back home from my 3rd visit here over the last 6 months. This time it was just a simple oil and transmission fluid change, and a battery/alternator check. I love how they come out to the waiting area and teach you about how your car works. It is like they are a surgeon and they are telling you the pros/cons of what needs to be done. There is also no pressure to get services done to your vehicle. They will tell you honestly if something needs to be fixed asap, or if it can wait. So far, they have saved me about $300 over what Metro Honda was going to charge me for the same services. They also gave me the option to use Honda parts or 3rd party on a previous issue, which is great because I prefer to use Honda parts. I have no worries when bringing my car here. I know they are going to quote me a fair price, and the work perform is going to be at a higher level than any other place in town. read more

Always great service. I never feel like they are trying to take advantage of me.

Having an issue with my Honda so these guys were recommended to me by a neighbor. They looked the vehicle over and even test drove it and did not experience it. Unlike others who would have done something for the sake of getting money these guys charged me for only my oil change. They have earned my business and I will make sure other Honda owners know about them. read more

They are very honest and always do their job correctly! I had a dealership tell me something was wrong with my car and it would cost me almost 5 grand to fix it, when in actuality, the real problem was something entirely different and only cost me about $300 To be fixed at compact car service read more

If you own a Honda/Acura go here. Seriously. Just go. Hands down best in charlotte. Ever.

Great experience! I took my vehicle another repair shop because I was having trouble getting my car out of park. The problem was so bad that I had to use an emergency shift release trick each time I wanted to go into reserve or drive. A total nightmare! Well, after calling the shop for status updates for 2 days and having two guys work on the diagnostic, they finally recommend that I replace the shift interlock solenoid at a cost of over $500. I was highly skeptical and called Compact Car Service for a 2nd opinion. Robin put me through to Keith and after explaining the issue, Keith says that he has NEVER replaced a shift interlock because it's normally something else like a faulty brake light switch causing the problem. He recommended that I not get the repairs done and give him a chance to look at it. I was impressed that he seemed to be able to assess the situation over the phone whereas the other shop took 2 days and 2 mechanics to give me an answer! I called the other repair shop back and explained that I did not want to get the repairs and would pick up my car the following morning. I get to the other shop and am told that they have done "a reset" on the car so I will be able to get it out of shift but it will act up again soon. Sounded fishy to me. If doing a "reset" was an option all along why am I just hearing about it? Anyways, I drop the car off at Compact and within a couple of hours I receive a call from Keith. He could not get the gear shift to stick and asked me how I was able to get the car there. I explain about the "reset" done at the other shop. Keith says there is no such thing as a reset! I am so glad I didn't get the repairs. Keith recommended that I replace the brake light switch. I give the go ahead, my car is ready 1 hour later, and the total bill comes to $60 (the same price as the diagnostic at the other shop). I have had no problems with the car since. I am thankful for Keith and Compact Car Service. The service is top notch, the prices are reasonable, and the expertise is unmatched! read more

Dillon did an awesome job on my car! Definitely recommend him and will be back!

Beyond awesome..I have used their service a half dozen times...Once, when it turned out to be something that I was doing wrong, that was not a car issue but they still took the better part of an hour looking things over they would not charge me because..and I am quoting the owner "we didn't do anything" Lets face it..at a dealer, if your car heads into a service bay you are automatically out more than a hundred bucks before someone puts the car on a lift. Another time there was a VERY subtle sound coming from the engine,,They had the car in three times to try to diagnose the issue,,,they listened to videos from service bulletins from Honda..but THEY WOULD NOT charge me a cent until they actually "laid hands on the car" They finally did diagnose the issue,,,we decided it did not have to be dealt with till I needed a valve job and did not charge me. When I had the valve job we corrected the problem..it turned out to be something that would not have affected my car or its performance..just a nuisance noise. The above being said, I HAVE had service done there. Their prices are much better than any dealer and MOST IMPORTANTLY when you drive away you know that someone who gives a darn has properly diagnosed and fixed your problem and has charged you a reasonable price to do so. How many times have you left a dealer with that not so peaceful, not so easy feeling wondering if they ever addressed the actual problem you came in for even though your wallet feels significantly lighter? read more

Good honest service at a fair price. I was referred here by fellow Honda owners and so glad I was! I got the 90K mile service and the needed wiper blade replacements and. Thumbs up on everything else with the FYI of tires and rear brakes to keep an eye on. They didn't 'sell' me additional services like I've experienced elsewhere almost as each time I brought my 2008 CRV in for regular maintenance. I feel I can trust this place and that's most important to me and their prices are competitive. read more

I can't say enough good things about this place. They know what they're doing, they work with you to fit you in, their prices are fantastic and they explain things well without making you feel silly because you don't know mechanics. I also really appreciate the clean, smoke/grease-free waiting area. Compact Car Service is three steps above most car shops in my experience. This was a great experience; I'm thankful I went there and I recommend it highly! read more

Every time I have been here the service I get is beyond amazing. They are quick, informative and compassionate in what they do. I've had several of my car troubles fixed here including regular maintenance. Again, I cannot stress how great of a team they have here and how amazing their customer service is! I don't mind making an appointment when I know my car is in great hands! read more

I was so excited when I saw the reviews on here. I thought I had found a place to take my acura after all these years. I was wrong. I gave them a simple test: oil change, replace a broken mirror and check the brakes (that I knew needed new pads). Oil change no issues, mirror replacement was done but they didn't reinstall the door panel correct so I had to fix it when I got home. Lastly they told me the brakes are fine. They where not I could barely stop a week later. They determined they where fine by looking through the wheel. What kind of check is that? If you have a car you don't care about maybe this place is for you, but not me. read more

I dont know how this place got such good reviews, but I came in for the first time for a routine service and left with a huge bill near $700 after they sold me a bunch of services I later realized I probably didn't need. Their prices are not that good, no better than at anywhere else, charging $30 for an air filter that you can buy for $5 and install yourself in 30 seconds etc. I dont think this place is any worse than anywhere else but I do not think they're worthy of accolades. read more